Last month- I booked an appointment at Ulta for my hair on a special day. Before scheduling online, I made sure to call and confirm that I wanted simple curls with volume at the scalp. I wasn't sure if I wanted any additional styling. Over the phone, a representative told me to book the "formal event hair" service, which costs $80. However, she assured me that if I only got curls with volume and no additional styling, I would be charged $50. She emphasized booking the formal event service to secure the stylist's time, in case I decided to add more services, but she reassured me that the price would be adjusted accordingly. Following her advice, I booked the formal event service. On the day of my appointment, I arrived with my makeup done and my hair washed. The stylist did my curls, and I decided to pin one side, but in the end, I only got curls. The entire process took just 30 minutes since I have very thin hair. I then asked if they could help me apply lashes, so I purchased a pair at Ulta. They told me it would be an additional $11 since applying lashes would be an additional service. I agreed to the charge. Once my hair and lashes were done, they handed me a ticket to take to the register for payment. I was charged the full $80 for the hair service, plus $11 for the lashes. I explained what I had been told over the phone, but the stylist advised me to speak to the cashier at the register. At the register, I explained the situation to the cashier, who then called the manager. After five minutes, the manager arrived and asked me to explain everything again. I repeated the story, but they asked if I remembered the name of the person I spoke to on the phone. Unfortunately, I did not, but I showed them my phone history as proof that I had called their number on that specific day before booking. The manager just stood in front of me, saying, Umm, umm, while speaking to someone on her walkie-talkie. At this point, I was already late for my event. I asked if they could simply adjust the price and charge me for the service I actually received. The manager responded that it was difficult and that she didn't think they could do it. Our conversation was calm and not heated, but at that point, I didn't want to ruin my mood on my special day, so I just paid and left. The frustrating part is, if they could easily charge me $11 for lash application service, why couldn't they adjust the price for the hair service I actually received? I only got curls, and my hair was done in just 30 minutes. $80 for that? Come on, Ulta. You're already overcharging by at least a dollar or more on every item you sell. You could do better but you won't!! read more

Ulta Beauty - Curls . - Cosmetics & Beauty Supply Near Me - Bastrop, Texas

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Hair stylist was awful. Said she understood what I wanted then chopped all my hair off and made it way too short and thin even after having looked at a picture I wanted. Gave me microbangs as well which were nowhere in the picture. Will never return and that was $82 down the drain read more

Lucinda was very nice i had my daughters hair done and she did in incredible job she's very respectful we will definitely go back again!! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Bastrop, Texas

Ulta Beauty Salon Bastrop, No Bueno! They seemed to hire young adult out of high school who does not have a grasp of Customer Service and Knowledge of hair. Instead of feeling good about my new hair, I was so mad! The hair color and highlights that I wanted did not happen. The hair person named Jade is very in experience who has to rely on another person about the color. She went to smoke and did not wash her hands prior to touching my hair. I felt like she did not get a proper training on her job. She kept getting dye on my face and told her I am using an acne medication on my face so my skin is highly sensitive it will react. As the attached photo. I do not recommend this Salon. It is as expensive as a private Salon might as well go to one who knows what they are doing. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Bastrop, Texas

Salon offers online booking but when I showed for my appt they cancelled it and turned me away

One of the best salons I've been too! Very friendly and my girl Loren will hook you up!! From any color you want to the fade you need!! Loren Webb is the best! #MyUltaBastrop #StylesByLoren read more

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I've shopped at Ulta for many years and today was the worst experience I have ever had. It was all because of Shana, this customer service associate that was extremely rude to me. There was an issue because of price stickers that were left on. When I asked if they would honor the offer she said no but didn't explain to me why and since it's pretty standard for stores to honor mislabeled items, I asked if they could. Every time I would try and explain this I was being interrupted. I asked repeatedly if I could speak without interruption and I was just being talked over. I understand that stores have policies but it wasn't being explained to me very well, I was just being talked at in aggression and interrupted. I finally asked the manager to come over. The manager wasn't the nicest either but she at least listened to me and calmly explained to me that she couldn't honor the price. While I was speaking to the manager, Shana STILL kept interrupting. The manager, even though she also looked aggravated (probably no fault of her own, being a store manager is a hard job and she was walking into a stressful situation) offered me goodies for the trouble (which I politely declined). I left the store feeling defeated, thanked the manager for listening to me and didn't understand why Shana was so mean to me. Is it because I'm of a different ethnicity? A younger age? Not wearing fancy makeup? Nobody should ever have to question why they were randomly being targeted. I get that she was probably trying to shut me down fast but its also completely normal that a customer to ask questions regarding policies. It would have taken a few minutes at most to at least listen to me and explain the policy. It wasn't even busy at the store (quiet Sunday afternoon). I used to work retail for 8 years myself and I completely understand that policies exist for a reason. But it's NOT ok to leave the customer feeling like they were not listened to and being yelled at for asking a simple customer service question. read more

In 2021, this location clearly hasn't invested in retaining more than one stylist who can work with Black hair. I had such a great experience before, I was excited to book another appointment for a weave trim until the person on the phone informed me no one is currently trained to do it. Amazing. read more

Relaxer gone wrong I went in for a relaxer one week after home coloring my hair. I told the stylist this before she even touched my hair and she said it would be just fine. Well, it's not. It's burned so bad I'm going to have to get it cut super short because of the fried ends. It's like trying to brush straw, I'm very disappointed. If she would have said it might be a problem, I would have gladly waited and came back a few weeks later. I'm really hoping there is a product out there somewhere to help get my hair back into shape. read more

Went into this store with my wife shopping early birthday gift of cologne for me. Me knowing exactly what I want go straight to Sauvage and take one from the shelf and attempt to follow my wife around as she shpps. I was immediately approached by one of the sales rep who takes the cologne stating she needs to get me one without a sensor on it because it's already starting to go off. We continue shopping and I'm noticing Noone else had their stuff taken from them and placed behind the counter. I regret not walking out when this happened but I tried to tell myself maybe it's just policy or how they do things. But the more I thought of it the worse I felt knowing I had been racially profiled. We will be returning this cologne the very next time we are in town. Hard to believe in 2023 a 52 year old man decently dressed is discriminated against. So a simple day of shopping with the wife ends up crushing my spirit for the day. read more

Really nice store with a lovely supply of all of our favorite products. The staff was friendly and the store was very clean and neatly organized. Was able to use coupons and the staff was really nice.. read more

I have never really bad a problem when coming into the location here in bastrop, except for today. I was looking for then new Urban Decay cosmetic naked petite Heat Eyeshadow palettes (the one with 6 shades) I walk in no one says anything to me, town are talking and doing each others makes up. I to where the eye shadow and look for it myself, with no luck I go ask for help. I show what I was looking for and told I have seen aids for it and something I want to buy. She just looks at me and call on the wacky talky no answers back, she goes and ask someone else and she has to repeat herself 2 times across the store! The lady responses with bi don't known what your looking for we don't have it. And turns away!!!!! I just left. I wish there was another way they could have handled it showed me something like it or see if they could have ordered it.... Something not just turn away... read more

The place is very quiet has a good calm atmosphere, the workers are very friendly and attentive the lady helped me find a good match for foundation. Don't come here if you scared to spend some money !!! anyway it's a good store if you're in the area and need some new makeup 10/10 read more

So I have always shopped with Ulta and I have an rewards account with them and I don't have my app hooked up to my rewards because it says it can't find me. So I online ordered and did the curbside pick up same day, and when I got my bag I noticed there was no receipt. I tried the products out for like two weeks, and there were two of them that I knew I wanted to return. Again, I have no paper receipt but I do have the online receipt. When I get to the store to process this, they told me I couldn't do it? I just don't get it. They're like if it was linked to your rewards then we could have. But what if I was a brand new customer and I didn't want the rewards but I had the receipt. I'm just confused like if that's a perk then ok but it's like you can obviously see my order history and how much I shopped with y'all. And so then here I was trying to truth two products that came out to be like $50 or so, and then when I walked out, I just threw them in the trash. I could have at least gotten store credit or something? Idk it just seemed weird and quite upsetting read more

Great experience every time. I refuse to go anywhere else. Loren is the best.

My hairdresser here is very professional. She listens to what i want. Her hair and a few others who work there are very edgy and i think that's cool. Shows what they can do. The other girls working there sre very friendly. My favorite thing is i don't look like everybody else. read more

I usually go to Ulta in Austin, but I was visiting my sister in Bastrop yesterday, so I went to the Ulta there. The store manager was really rude when she rang up my shampoo. I'm not sure why, other than, well she's just a rude person! I left there thinking, "WOW, that's the manager?" You would think of all the employees, the store manager should go above and beyond with the customer service thing! Just to make sure I have the right person, she's the heavy set one with over bleached, fried hair and black roots. I wouldn't want to get my hair done there if the manager's hair looks like that! read more

Ulta will always be inferior to Sephora. Almost everyone who works at ulta is rude and Disrespectful, and this especially applies EVERY time you try to return something. It's like all of the employees have a grudge against you. When you go into the store no one asks you if you need assistance, and if they do they have a bad attitude about it. Also the return policy at Ulta and Sephora is the most awful thing on this planet 30 days and then after all you get is an in store credit you can't even spend it online. After I use up my gift cards I will never spend another dime at ulta. Sincerely, Past Ulta Customer read more

I wish I could give this place negative stars, I had to deal with the salon manager Megan, and she was very rude to me and acted like she didn't even want to help me. This place has gone down hill. I've never had someone act so unprofessional. I don't understand how they hire someone who is so rude and doesn't even care about their company. I won't be shopping at this location again because of one bad manger. Please do your store a favor and move Megan to something else. So rude and unprofessional. read more

Nice location with plenty of staff to offer assistance. The variety at Ulta excels making it one of my favorite spots for cosmetics and hair supply products. They have tons of hair accessories to select from and specialty hair tools, I would definitely become a regular here. The lady at checkout was very friendly and my experience here was excellent in comparison to other locations. read more

Ulta Beauty - They have tons of hair accessories to select from and specialty hair tools. - Cosmetics & Beauty Supply Near Me - Bastrop, Texas

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There seems to be a serious problem with their appointment scheduling. I have made several appointments for brows and hair and there always seems to be an issue like 'she just stepped out for lunch'.. 'she's not scheduled to work today'..she went home early' etc.. I'm done letting them waste my time. read more

One star is seriously toooooo much . Went in to get my hair done and left super unsatisfied , went back and asked them to fix it to how i had wanted it the first time and they gave me the " thats going to be 200$ more" . And told me they could only just go ahead and dye it one color . Stuck with a horrible dark brown for a couple months , never going back And wouldn't recommend it either , if you're already going to pay pricey just find a salon that will make it worth the price . read more

worst experience ever. I drove all the way to Bastrop today from Bee caves For an interview. Running a little behind on time still making it with in a decent time . I waited for employees at the front to inform management that I was within the location and just waiting to speak with there manager. I had recently herd a few things about the location and there employees and more but I decided why not use my skills to better this location and there team because let's face it they are not up to par. I say this because management not only did not come to speak with me but chose to send an employee to do there dirty work so I can just imagine how thing are ran at this location . Moving forward thank you for showing me the true colors of this establishment. read more

I love this store. There is always someone to greet you and help you find what you need. They try cosmetics on you before you buy so you always get the right color. read more

I love Ulta and always come to this location. They are friendly and always offer help. They have everything I need and at a fair price.

SInce I live in Bastrop, finding a good hair salon is not an easy thing to do. I went to the grand opening of the store and had a blow out. I fell in love. Honestly, I haven't had a bad experience there. Once the color wasn't what I really imagined it to be - BOOM! They took care of it the next day. NO CHARGE. Sarah does my color and cuts - she is amazing. I have had blow outs from pretty much every stylist at the salon and have not been disappointed. Plus the blow outs last me 4 days, which hasn't happened when I get blow outs at other salons. The only down side to Ulta is that I can never get out of there for under $150 - by the time I make it to the check out line, my bag is full of make up, hair care goodies, and other things I find I can't live without. read more