I have had negative experiences here in the distant past, but I'm so glad I tried again. Was feeling down and did not want to ask for help, but Ilyssa kindly offered, and I'm so glad she did. She was so kind and knowledgeable, and so patient - I don't know anything about makeup, but I know that it is adjacent to a lot of emotions - so the last thing one wants is to feel in Ulta is any negativity! I've always felt my skin was too splotchy to find a color that matched - which is embarrassing! but she kindly just pulled a couple off the shelf for me to try to color match, and took me into the sunlight to make sure. I appreciated the welcoming sign on the door, and the cashier was very helpful and kind as well. I will take this to heart - whatever one's job is, treat others truly well - it can mean so much. read more

Awful customer service. Whoever the store manager was on 8/12/26 at 10am is the rudest person ever. I had a concern I voiced to her about a payment and she kept blowing me off. It was their error and I'm having to deal with it. She shouldn't be in customer service at all. Awful. read more

Rude customer service workers and manager. I will never order from this store again. I quit dealing with them in the past and thought maybe things had changed but they definitely did not. I can see why the reviews are horrible. Believe me your money is best spent elsewhere where it and you are appreciated. read more

Love shopping at Ulta! They always have the best deals, and I scored a new tinted moisturizer along with some lip liners I've been wanting to try. The store was bright, organized, and full of so many great options--it's hard not to grab a little extra! The staff was friendly and made the whole experience even better. Can't wait to come back read more

Ulta Beauty - My baby Brooklyn and I getting some items! - Cosmetics & Beauty Supply Near Me - Elmwood, Louisiana

We took a family member to get their very long locks turned into something more stylish. Our stylist was incredible. He fit us in, he gave an extensive cut that looks fantastic. The person in the chair literally gained confidence before our eyes. The rest of the staff was kind to us as we waited and watched closely. The cut is fantastic. Everyone who sees it says wow and the man who styled and provided the cut was so nice and professional. We only needed one simple product to keep up the cut and it was inexpensive. This was a great experience and next time it's my turn. I highly recommend. Also the salon was super clean. read more

Ulta Beauty - Long locks. - Cosmetics & Beauty Supply Near Me - Elmwood, Louisiana

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Went to Dawn for a hair cut and color and she did such a great job! She was so helpful with figuring out the right coloring for my hair and how to make it all look natural and blended! Will be going back for sure! read more

I love ulta it's like my holy grail ! but everytime i have a good service when checking out. today i went in got what i needed and the cashier (Kiara) lady was not in the best mood which i understand we have those days. but she had attitude and when i tried to update my email she said umm tap the card or insert. which i clicked update my email it just seemed upsetting that attitude and updating my email was going to be like that ! but i hope she has a better day. read more

Ulta is never a miss for me. There's always an array of cosmetics that is sure to fit the bill. I stopped in today for a specific brand and lip color. I found exactly what I needed. There's always Ulta staff around the store to point you in the right direction or give a few tips here and there. The line wasn't extremely long today. I was able to make my purchase quickly. read more

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Dawn is excellent at her craft. I find her skills with color to be exceptional. She takes her time when recommending the best cut and style for her customer. Dawn is always pleasant and funny. I always look forward to my scheduled appointments. Dawn is great with young children. When cutting my grandson's hair, she puts him at ease and makes him laugh. I highly recommend her as a hair stylist. read more

Visited the hair salon and Dawn did my hair. She was AMAZING !!!! from the minute she walked up to greet me, her enthusiastic personality came shining through her big smile. She was attentive to what I wanted done, asked questions, and confirmed what she was going to do before getting started. Her attention to detail was remarkable. Love my hair, and will definitely visit Dawn again! read more

Once again, I try to give this Ulta the benefit of the doubt. The workers are always rude. I tried to do a return and the lady working the register said that my bank wasn't allowing the return. I had just bought the items Thursday. I said that's weird. She told me that I had to get a store credit?! I couldn't even get cash back? I went to the truck to call my bank and they stated that I return was never attempted? So what was she doing?? Her attitude was much to be desired as well. read more

I tried to leave an in store survey but I wasn't able to figure it out so hope yall see this. I'm a doordasher and was sent here for an order. I get really stressed out trying to find makeup products for people but Ilyssa made it so easy. She helped me find everything I needed and the whole process was so easy and stress free. I know I'm not the one actually spending the money in your store but service like that means so much, especially to dashers. Thanks again!! read more

OKAY MISS TANGELA! Love that woman's energy - she is perfect for the ULTA experience. Thank's so much for brightening an otherwise regular day. read more

I love my Ulta I go nowhere else for my beauty regimen. They have it all in a very beautiful space. It's clean and spacious and the staff is so super friendly and knowledgeable. read more

5 stars to cashier associate, Liam, who was working the front at 12:15pm on Friday, 9/9/22!! I came in to redeem my free birthday gift. I picked up a bottle of sunscreen I had wanted to get from the back and waited in the long line to check out. Liam rang up my order. He informed me they were out of the birthday gift already. (Detangler spray) I was really bummed, because I specifically had wanted to try that as I have long hair and am always looking for a good detangler. He apologized and gave me some samples of some other face cream instead. I left and made my way to my car. Liam ran out into the parking lot to catch me. He said he ended up finding a bottle of the detangler afterall. I was so glad. I appreciate when people take the extra step to do something nice for others. Thanks again! read more

Alex saved the day again! She is an amazing stylist and the sweetest, most kind hearted person! I will always recommend her to anyone. She really takes time to listen to you and help you communicate what you want. She never makes me feel rushed and ensures I'm always happy before I leave her chair. Thank you so much Alex! If you're needing a makeup consultant, I would recommend Anna. She's so nice, personable, professional, and knowledgeable! She didn't push a product on me, and really listened to my needs. Although making a sale I'm sure is priority, I felt she really cared more in ensuring I left with what I wanted; in turn encourages me to shop there more often. Thanks Anna! read more

Ulta Beauty - Master Stylist, Alex - Cosmetics & Beauty Supply Near Me - Elmwood, Louisiana

Keep in mind that I am a Sephora and Ulta card carrying member. I tried comparing my specific lotion and scrub and it turns out to be the same price at both places. But the big difference is that him can get tons of coupons from Ulta so this may be my new favorite store. Like Shercole described this is more of a self service store so you kind of need to know what you want. One of the things I likes was the free gift you get when you bought a boxed set of perfume. I'm a sicker for free stuff and was looking for a present for my mum. So the cute little tote bag that came with her boxed perfume was a huge hit! Like Morgan described there are drug store items on the left, and beauty products on the right. There is a salon in the back and clean restrooms. It's a well lit store and the staff are friendly! Plus they let you use coupons that they can scan from your phone! Score! Happy beauty product shopping! read more

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Moving to a new state I had to find everything all over again. This store has got it all! Everyone is so friendly and helpful that works here. All products are organized and store is overall clean. This review is mainly for the salon. I've been here twice and I had Krystal help me both times. She is the BOMB! She is so awesome. Going from long hair to a short/medium bob she did it. She knew exactly what she was doing and nailed it. She added a subtle sun kissed highlight to it also. She is just great and I'm so glad I came across her at this awesome store. I am definitely going to be going back. Another hair stylist was there while I was getting my hair done and she was a sweetheart as well. Her clients looked pleased and great. Overall I love ULTA in Elmwood. I don't understand the low reviews. read more

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I am not much of a makeup wearing person at all. I got a gift card to Ulta during the holiday season of 2018, and have been debating on what to do. Give it away? Use it myself? I know of several people who go to Ulta and love it. I watched a few YouTube videos about makeup application. Ok, I fell down the rabbit hole of videos. I knew I wasn't going to drop money on anything expensive, and I talked myself into coming here. I was greeted upon walking in the store, saw a few people who might be staff members walking around the store, or talking to each other in small groups on the sales floor. No one came up to talk to me at all. I picked out a few things and got in line to check out. There were about 10 people in line and only 2 people checking out on a Saturday afternoon. The cashier did talk me into joining the rewards program. Whatever. I got a discount, only having to spend about $30 of my own money after the $25 gift card and discounts. Will I be back? Maybe. The parking lot is large. This is in the Elmwood Shopping Center, right beside DSW across from Old Navy. It is easy to spot once driving through the strip mall parking lot. I kind of wish there were staff members walking around asking if customers needed any help, but I get that most people coming in already know what they are coming in for, this caters to makeup wearing people who already know what they are doing. read more

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Workers here are so rude. Always have bad attitudes and never ask anyone if they need any help. Makeup can be over whelming if you don't use every day and there's never any assistance read more

DON'T DO PICKUP HERE!!!! I needed a few things, only three items! So I decided to do a pick up while I went to the pediatrician with my son. I figured that my three items wouldn't take that long to get ready for my pick up order. So I ordered around 9:30 AM I got out of the pediatrician around 10:30. It took me about 15 minutes to get to location so I ended up getting here around 10:45. I understood I got here a little early but I didn't think it would take that long just to order three items that were in stock. When I came in to check, they said it wasn't ready and that they were about to work on it. So I waited for about 10-15 minutes around the store, holding my child expecting for it to not take that long. I knew that I was there early so I figured maybe there was a back up. When I was standing around, the lady told me she would go get it and then another lady told me that I should go pick up the items in the store myself to make it easier on the employee. They were so sassy and off putting. Isn't the whole purpose of pick up for the employees to do it because they get paid to do it? To make it easier on the customer? Definitely not doing pickup here again. It took almost two hours for them to get only 3 items for me. When I walked in, the place was FILLED with employees. I don't understand the inconvenience they made me feel like I was being. read more

I thought I had seen every type of Ulta there is, but this is a super fancy Ulta with a salon in the store! Oooh fancy! I have mentioned in past Ulta reviews how much I love this store because some of the things they sell are better priced than what you would find at a drug store and everything is neatly organized by brand. On this particular day, I was in the market for a curling iron and I knew that Ulta would have a large selection, so that I could find what I needed. I ended up getting the perfect 1 1/2 inch barrel curler that I was looking for for a little under $40. While this Ulta isn't necessarily worth going out of my way, it's great for beauty needs if you are in the area. read more

Ulta Beauty - Great deals on salon stuff - Cosmetics & Beauty Supply Near Me - Elmwood, Louisiana

I used to work with a woman who raved about Ulta; she was a huge fan and constantly complained that there was no location in the GNO. Fast forward a couple of years and we have a location in Elmwood. I liked being able to buy inexpensive brands that are tried & true next to the higher end items. I did have a sales associate offer assistance on the high end side but she seemed stressed and so I said no thanks. There was no one offering help on the more crowded drugstore brand side. I was disappointed by the messiness/empty shelves. Maybe this place has been slammed since opening a few months ago...oh wait, it's been almost 7 months, so they should have their act together. Bonus star for finding a hairbrush that I'm actually liking...yes I'm super picky about that sort of thing. read more

I was buying a couple Estee Lauer products. I have not been in an Ulta store in about 10 years. The cashier asked if I was a member of their rewards program. No I said. She then told me I had to join the rewards program or I could not return any part of my purchase. Then asked for my phone and email. I was surprised to hear this and asked her to repeat what she said. She said their policy was that there are no returns unless you join the rewards program and I had to provide my information to join. I told her no thanks. I don't want to buy anything. I have checked the Ulta site online. It does not state this policy. I strongly suspect that cashiers get a commission or bonus for signing new customers, so this store allows their cashiers to run this scam to get more people to sign up for the rewards program. Don't shop here. You deserve better. read more

I like the fact all brands are in one location. I am a fan of a one stop shop. I did receive help from an associate and she was honest enough to tell me she preferred other brands than Ulta. It would be even more convenient if their drug store brands were slightly cheaper than drugstore prices. read more

Always my go to store for pick up. Usually has more in stock at store than the New Orleans location. Staff always greets you when you enter the store. read more

This is by far the best Ulta in the New Orleans Metroplex (Harahan). The staff is always attentive. The items that are usually sold out at other Ulta's in the city are ALWAYS at this one. I wish I could use them for all my makeup needs but that other dreadful store (won't say any names) carries some things that they don't. If you're a makeup lover get enrolled in their points program. Free makeup, bday gifts and double points. read more

Ulta Beauty - My holy Mecca - Cosmetics & Beauty Supply Near Me - Elmwood, Louisiana

Okay I normally don't do this but now I'm frustrated. Long story short, I know makeup. I've done makeup for weddings, proms, models, etc. My specialty is skin/complexion, so I KNOW the difference between warm/cool/neutral foundations. With that said, I went in today because I had a coupon and wanted to get some more foundations. Again, I know my undertones. So I began talking to the NARS rep and decided to purchase the sheer glow foundation-one of my favorites. I told him I wanted one shade just slightly darker than my skin because I get spray tans but that I still wanted it to be in the warm/golden family-I then pointed at the shade Punjab because I've owned it before and know it's my perfect shade. He then questioned me and said "um you mean something with a rosy/cool undertone then? Because Punjab is rosy and a warmer shade will be too yellow for you." This was after I told him I do makeup, so it came across a bit demeaning-as if I don't really know what I'm talking about. I kind of just nodded my head and said "sure" because I didn't want to come across mean, but I was confused. He then put Punjab on me and just like I said, it matched me perfectly. I ended up purchasing Punjab and their concealer in the shade cannelle. He kept referring to them as "rosy" When I got home, I immediately googled the two shades on NARS site to make sure I wasn't going crazy, and they are described as "golden" and "peachy" (see attached photos). So why am I writing this? 1. Because although the NARS rep was nice, I didn't like his comments 2. If you're going to have a NARS rep at your store, he/she should at least be able to properly tell the difference between undertones and not improperly refer to shades as being something they are not. All in all, my experiences at this location have been way too hit or miss for me to definitively give them more than 2 stars. Sorry Ulta, but until you get your act together I'm officially done visiting your Elmwood location. read more

Ulta Beauty - Cannelle "peachy" undertones aka warm.. - Cosmetics & Beauty Supply Near Me - Elmwood, Louisiana

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Pretty good variety of products but while I was in the store, an employee walked up to a lip gloss sample/display, put it directly on her lips then put it back. Disgusting and unsanitary. She didn't use a disposable applicator or anything. I couldn't get past it and definitely didn't want try any out any products. The customer service was less than average. read more

This is one of my favorite Ulta's to go to in person. Always very clean and friendly staff. The makeup ladies here, they know their stuff.

We had the best experience today with Jacob! Very knowledgeable, kind and explained things well to my daughter and I. We hope to see him again soon read more

I've been here three times. Fortunately for my pocketbook and schedule, I'm not a makeup fanatic, because this store has so much stuff. I know some people probably go broke in here. I'm going to try to stay away because I could easily get hooked. While there yesterday and the day before, I saw so many different brands from so many different celebrities and people I learned about through YouTube right alongside the brands that have been around for years. There is something for everyone. Upon entering the store, there were several people mulling around the front door. I couldn't figure out what exactly was going on. I'm guessing the store was having a party, team meeting, or maybe they just happened to be there at the time I entered. I'm not sure if one of those many people greeted me or if they were even employees. But as I made my way further into the store, an associate asked whether or not I needed anything. I declined and continued on the search for the specific product I had come for. The shelf had a spot and price tag for the product I'd come for but there was nothing there. There were similar products by the same manufacturer next to the empty spot so I decided to look for someone to assist me. This turned out to be a small challenge. I couldn't find anyone in that area of the store. I walked around the general area trying to figure out who worked there and who didn't. Finally, two ladies appeared about the same time at a counter in the rear of the store. I asked if perhaps the product might be in the back and one of them went to check. She returned with the last one in the store which was wonderful. I returned to the front to check out. The line area has lots of last minute temptations, but once again, I was thankful that none of it interested me. There were two or three people checking customers out and one or two more doing different things in the register area. I've concluded that getting customers out the door is not a number one priority here. Although the store is well organized, sections are clearly designated, and lighting is perfect, if employees had a uniform look, a smock, or if this huge store had little stations where customers could summons assistance, it would be helpful for those of us who are not experts in "beauty". I ended up needing to return the item I purchased because I was not satisfied with it. I looked online for Ulta's return policy and was delighted to find out that I would have no trouble getting a refund even though he item had been opened and used, and could not be resold. They have a very fair and accommodating return policy. The store has more than just make up. It has curling irons, blow dryers, waxing kits, lighted mirrors, facial equipment, the list goes on and on. After returning home, I received an email survey about my experience. Through the survey, I learned that they offer services. I had no idea. But yeah, they offer hair and skin services and even make up. I will say it one more time: I'm so glad I'm not into make up because this store has way too much stuff and it looks like it could be fun. read more

Ever wished for something so fervently for so long that once it's been realized, it's a huge letdown? I've heard called...anticippointment. This was one of those times. Ulta, I can go to the drugstore and buy a lot of what's here. The brands I'm looking for? Their shelves are empty. Then I am approached by a staff member; they are friendly but not very knowledgeable. The haircare section is large, but confusing. You'd better do your homework before heading here, or else you'll come home with a big bag of sadness. read more

I'm really disappointed in the staff at this location. I went in to find a light chemical exfoliater for my face (very light, as in, something I can use multiple times per week). I specified that I wanted something inexpensive. The sales associate proceeded to show me multiple $70-$150 products and insisted, even after I told her what I wanted, that nothing with less than 10% glycolic acid would help with exfoliation. Unfortunately, I'm not sure she understands how chemistry works. Even at a low percentage, even mild agents like 2% salicylic acid WILL exfoliate your skin; they won't make your entire first layer of skin peel off, but they will exfoliate. This is right up there with the "dietician" who tried to tell me that potatoes are not a complex carbohydrate... read more

Let me preface this by saying I visited during their "grand opening", so they had only been open two days. I like Ulta in general because they have a nice mix of high end and drugstore beauty products....it's kind of a one-stop-shop of make-up/beauty. I threw the new cashier off because I had two coupons* at check out. That's OK, she's new, the store is new, and I was patient. She had to call a manager over and, here is where the bad taste was put in my mouth, the manager not only barked rudely at the cashier, she literally berated every worker around her. Is this the way to start out a new store? You could already tell every underling was completely alienated from said manager. 2nd day? Really? They had a nice selection of, well, everything. BUT, I could not get over the shabby treatment of the employees who were more than nice to me. I can only believe the employee turnover will be high. My imagined truth is that this mean manager is a high-level executive from corporate and she is here temporarily to open the store. Hopefully the real manager is from New Orleans, awesome, and I will return in 3 weeks and witness the happiest employees ever. I'll let you know... If my imagined reality is incorrect, I will not be back. *Don't judge, they were seriously amazing coupons. read more

My name is Morgan, and I am a productaholic. There I said it. I scrounge CVS for cheap but rare hair products and hit up Sephora on Black Friday like it's going out of business. I've skirted Ulta for some time now, hearing the terms "glorified convenience store." I had to get my bareminerals foundation so I decided to peak inside. HOLY MOTHER OF BARBIE! To your right is Sephora without the flittering sales ladies, to your left is CVS on 'roids and down the middle there are rows for men and in the very back, there's a fricken' salon. Think of how in the Willy Wonka's Chocolate Factory, the kiddy-winks got to touch and feel all the candy...here, you get to touch and feel all the makeup brushes, blow dryers and styling tools. A sales associate noticed my gaping mouth and offered an explanation of this makeup utopia. I did my best to grab just the bare essentials and a new moisturizer in the Yes to Tomatoes line (There's more than just Yes to Carrots, ladies!). Thank God it's in Kennah' or it'd be on my route. The pièce de résistance is that they have a points card, much like Sephora's, and email you coupons! Ulta...I think I love you. read more

Ulta is great if you're all about self-service...however, I think a store dedicated to skincare/salon service should offer personalized service, or at the very least, service. I like to browse around on my own, so I don't need a tour of the place and if I'm stopping in to pick up product that's running low, I'm all about the grab and go. However, on this particular visit, I wanted to get some insight on concealer. Long story short, as I read through 50 different descriptions to find a concealer I could live with, while the staff discussed scheduling and the high costs of ultrasounds. I must have wandered around for 20 minutes and not one of them looked at me as they pondered the difficulty of setting regular hours in retail. Granted, no one there is a dermatologist, so it's no like I missed out on anything, but isn't the point of being a specialized store the fact that you offer in-depth, personal service to clients. Aren't the associates trained to be (or appear to be) subject matter experts? Once I gathered my items and headed to the register I consoled myself by saying, at least I am leaving with everything I wanted/needed, even if it probably took longer since no one was available to help me. So, what happened next? The clerk at the register asked me about cleansing beads and whether or not my face wash contained these beads...how the hell should I know, as I have never used the product. More importantly, can't you sample this, and every other product in the store? Couldn't you just read the ingredient list? Lesson here: Though disappointed, I realized this place is better for picking up products I'm familiar with, rather than shopping for new products. read more

I went in to get a manicure today and it was the absolute worst manicure I've ever gotten. It was supposed to be a gel manicure but my whole finger tips were painted. The woman was incredibly unprofessional and made the entire situation very uncomfortable. She obviously is not capable of giving a manicure. It seems like there is only one layer of paint on my nails. It seems as though a child did my nails. I am so embarrassed, as I got 3 comments on how bad they were and that I should have never paid for this. I am most likely going to requests refund. I will never purchase another service from ulta and I most likely will never shop there again. read more

Great beauty store! I have shopped here several times. I actually was able to purchase the James Charles palette that my teen wanted for Christmas that keeps selling out. It was limited in stock & I had to wait outside for the store to open. The employees handled it in such a professional manner. I was even able to use a coupon that I had when you use the Ulta app. I will definitely be returning! They have great sales too. read more

Listen, I know I'm nowhere near a Kim Kardashian, or Paris Hilton... but whoa now the service I got was, WAIT WHAT SERVICE?! I entered the doors with about 5 employees waiting at the door to greet people, but they just stood there, starred at me and talked amongst themselves. I needed some help picking out foundation. Walked up and down aisles and many employees in the store walking around pretending to be busy. I asked someone if they carried a certain foundation and this person acted like she didn't hear me. Then I noticed she was holding a purse, so I'm sure she was just rushing out the door before having to help anyone. Went to Sephora the next day got the service and merchandise I needed and wanted to go back to Ulta and have my Pretty Woman moment... BIG MISTAKE, HUGE, BIG... I MUST GO NOW... but I refrained and figured I would review it. I notice all the amazing reviews on here so they must be doing something right, but wowza they certainly had an incredibly off day.... read more