I wouldn't recommend getting eyebrows waxed here. I left with wax still on my face , and my skin was irritated and itchy still a few days later. Not worth $29 at all read more

This was my first visit to this store, and I had a wonderful experience! I was greeted warmly as soon as I walked in and offered assistance right away. I was looking for a serum to help with dark spots, and Kelsey was incredibly helpful. She took the time to ask about my skin concerns, walked me through several options, and clearly explained the differences and benefits of each. Thanks to her recommendations, I ended up investing over $300 in a new skincare routine. It's also worth mentioning that the store was exceptionally clean, well organized, and easy to shop. I would definitely recommend this location to anyone looking for great customer service and expert beauty advice! read more

Came to get my first haircut ever at ulta beauty. I liked the ease of scheduling online and can choose your stylist based on level of expertise. I went with a master stylist with haircut starting at $67. They really get you on the extras, with shampoo and conditioning treatment and blow dry somehow added up to $120. The haircut is decent but not much of a blowout for the extra cost. Overall would recommend if you need to get in somewhere quick just be aware of all the extras read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Estero, Florida

A very nice place to sample different fragrances before you buy one. They offer a very nice selection on the top designer fragrances.

Very rude customer service the gentleman in the front today received me rudely. I was there at 1:30pm and I asked for my birthday goodie and he gave me an attitude and he did not want to help me out. I felt very unwelcome. They didn't even smile. Didn't even say hi just took my payment with a blank face and a rude personality. read more

I was in ulta yesterday march 2 and a worker said I put a tester in my pocket and made me empty my pockets, threatened to call cop, said she saw me on the cameras but wouldn't show me the camera footage of me doing so and publicly embarrassed me when I never did anything but smell a few colognes, I will never be going back to this Ulta and you really need to get your employees in check. I wish I got the name of the employee that did it but she walked away and hid in the back before I could. read more

Normally I love ulta. But I go to sign up and the lady told me. If you sign up for the membership you get 20% off your purchase today and I never got the 20% off and then the bottle aren't filled all the way up. Then tell me my bank will contact me for information to make my monthly payments? I'm sorry ma'am you never told me about monthly payments.... read more

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Hayden in the salon was amazing! Not only was she super personable, but she cut and colored my hair exactly like i wanted it. I will definitely be back. read more

I popped in here to pick up my birthday gift and do some browsing. The store is very clean with a nice layout that makes everything easy to find. There were plenty of staff available and they offered help when I was looking for a specific item. Tip: If you don't receive your email for your birthday gift, email customer service and they will promptly send you a code. Just show that code to your cashier and you'll be good to go. My cashier had mentioned that many customers weren't getting their birthday emails and had to go this route. read more

Top notch salon! Lisa, is the consummate professional! I decided to let my hair grow naturally with no chemicals or relaxers. As an older black woman I had been searching for someone familiar with different textures. Wow!! I was beyond excited to be referred to Lisa! She is experienced in all textures and curls, and full of educational resources for me to keep up with her amazing styles!! She's a Queen! read more

I was recently introduced to Elite Stylist, Amy G. by a mutual acquaintance, Ania (store GM). I needed an appointment in a pinch and both were very accommodating! After my first visit, I was hooked! Amy G. is fast, efficient, personable, and does AMAZING work! Finally, after 13 years in the area, I've found "my girl!" If you're new to the area, or in need of a new stylist, Amy G. can be "your girl" too! The salon is super clean, and they use top of the line products! Make an appointment, bc she is a rare find, and books up quickly! Thank you for making me look and feel fabulous! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Estero, Florida

Customer service at Coconut Point location is non existant. It seems no one there cares, or knows what is going on. I went to a different location, on Thursday, Feb 6, looking for an IT Foundation. The lady that helped me was wonderful. She went a above and beyond (at the Mercato location in Naples FL). She called Coconut Point, to see if they had the color I was looking for, and they did. They had one left! I told her I could pick it up on Friday or Saturday, Feb 7 or 8. She said ok, not a problem, they will hold it at the front desk/check out area. I went there on Sat Feb 8, to pick up the item, and the girl at the check out counter could not find it. She spoke to another associate, that was looking for the item in the regular isle the item would have been in, and they could not find it. She hands me over to them, because she needed to check out other customers. I went over to the isle, and they tell me they can not find it, why they were looking where it originally was...I have no idea? Why they were searching that area, when they were supposed to have pulled it and held it, but tell me they will locate it. One of the girls disappears, straightening up things in the isles as she heads into the back room. The girl I was with then tells her (talking through their microphones) that I was at the other location on Thursday afternoon. Then she communicates with the girl that was with me, oh well, we only hold items for 24 hrs, so some one could have put it back on the shelf and it was sold. Really!? So, one girl went to hide, and leaves the other young girl to tell me they don't have the item. They were all scrambling, obviously, no one held the product I traveled to pick up. Not one of the associates there knew what to do, knew what was going on, and then one left and hid in the back room and left the others to deal with the non held product. So disappointing they dropped the ball. It was obvious the item wasn't pulled to be held for my pick up. I will not use or visit this Ulta store again. I will not use Ulta again period. read more

I got my eyebrows done here out of sheer desperation and absolutely regret it. Firstly, they had double booked and made me feel like it was somehow my fault. The person who I had scheduled with could find no way to resolve the issue and said "Well I can't do 2 people at the same time!". The stylist next to her chimed in and said she would do them for me but I had to wait 20-30 minutes. All of this after I had rushed to make sure I was on time. Secondly, I specifically asked that they not make my brows thinner and to just clean them up as they are already thin and they completely butchered them. My brows are uneven and thinner by the nose. Ugh, I am so disappointed and just embarrassed to walk around like this. Never ever again. read more

Haircut was pretty bad one side completely different. Stylist comfortable dropping the Fbomb,

I came in to get a few things ( a Sanrio lip balm for my bff) and the place is very clean. Need makeup? Come here

Ulta has always been at the upper end of Beauty products and accessories. What really makes a place special is their attention to customer service. I completely trust the safety protocols that they have established. Gabriela has been my stylist for awhile now. She seems to intuitively know when to listen to me and when to follow her instincts. I'm surprised she hasn't fired me for being late so many read more

Ulta has always been at the upper end of Beauty products and accessories. What really makes a place special is their attention to customer service. I completely trust the safety protocols that they have established. Caitlin has been my stylist for awhile now. She seems to intuitively know when to listen to me and when to follow her instincts. I'm surprised she hasn't fired me for being late so many times. read more

Nicole changed the way I see my hair. The salon manager Lisa (who is also a doll) offered me a completely free color correction after a MINOR mess up by another Ulta location. I want to emphasize I did not go there to complain or get anything free - I intended to pay for a new toner when my ashy highlights turned brassy yellow very quickly. Lisa offered me the correction immediately and had me set up the next day with Nicole. Nicole fixed the highlights so they are an amazing multi dimensional ash silver but the way she really changed everything was with her cutting technique. She cut my hair at no charge, without me asking or even mentioning it, and she gave me "interior layers". It is seriously the best haircut I've ever had. If your hair is thick and difficult to manage or your color is not what you imagined, you NEED to go see Nicole. Anything you get done here, I have confidence you will love, and if you don't, Lisa will make it right. The only thing about the salon in this location is the chairs at the wash bowls are very uncomfortable but I think they are remedying that soon. It's certainly not the employees' faults, and I'd still sit in that chair all day for the results I got read more

I loved my keratin treatment done by Gisele! My hair turned out great. Will be back for a haircut as well!

When I was trying to surprise my better half with a relaxing bath but had no idea what to put in the tub the nice staff at this Ulta came to my rescue. I didn't even know this place existed until someone pointed me in their direction. It looks like a womans equivalant of a guys gadget store. If there were any more woman stuff in here the store would put off a pink aura at night. read more

My family and I live in a city over an hour away from this store. We looked online for a product and it indicated this store had that item in stock. We drove the whole way to have an associate tell us that the site was wrong and the item must've been stolen. She then told us that they had two products on the way in and that we could order those items to be sent to our address. Yay that's great! So we went to the front to order it and the young lady checking us out informed us that in fact, we could not do that. We told her what we were told and she then asked over the coms if the person that told us this would come to the front. She never came. The young lady checking us out was the only positive thing about this store. And to make it even better, we were walking out and the woman that had told us the false information was staring at us and talking with another associate, knowing well that she messed up and refused to come to the front. Highly unprofessional. read more

I honestly don't even know where to begin. I came in today early afternoon, I had three items to return, and unfortunately this location did not have the good molecules product I wanted but that was totally fine. As soon as my son and I step inside, we were instantly greeted with great energy and great attitudes by two women in the front. One had really dark hair, and the other one had fiery red hair. Those two ladies made my day. They answered all of my questions, one even walked around the store with me as well answering my questions and directing me to the Products that I couldn't find. They gave me tons of knowledge and told me which specific all the stores would have exactly what I'm looking for. I showed them all the issues I was having with a Tula product and they were so kind . I don't live super close to the specific location, but because of these two ladies, the customer service they showed, they made me feel completely comfortable, so I definitely would make the trip all the way back here just to get help from them again. If you're looking for a good altar to go to, I would definitely recommend this one. Thanks again ladies!!! read more

We came on a Sunday hoping to beat crowds at this mega mall. There were plenty of clerks, however, NO ONE said "hello", NO ONE said "May I help you?" they enjoyed each others company hanging out at the chairs. This cost them over $100 in our business. The store is large, they have many products. Prices are not "bargain", many same-brand items are available in Walmart or Walgreens for less. This place has to depend on its clerks to provide EXPERTISE in order to make us desire to purchase items here. We walked out empty handed. read more

Always loved my haircuts done by Nicole. I called to set an appointment but was told she was no longer there. So disappointed and wish I knew where to find her.... it takes so long to find a stylist who understands what you want, knows how to work with your hair texture and has the skill to achieve the look..... read more

Christi in the salon helped me looked reasonable when my hair was a wreck. I am a natural darker red/brown and have been working since July to go platinum. My roots were bleached in Jan and Mar by other stylists that left me with a 2 inch band of terrible orange color against my platinum. When my roots grew out after March I was scared I'd have to buzz my head and start over. Christi took care of me and informed me of what was going to happen... I'd be grey for a week. Totally worth it though because I'm over a month since and my roots, banding and platinum color actually look ok. Looking forward to my next appt in a few weeks to get her to bleach out the roots and banding. Yes, it's expensive... even for shoulder length hair. But why spend less with regret? Hair is an investment, right? read more

The worse service I have ever encountered. Only come here if you want to feel invisible.

I had my hair cut and colored by Ginger Brown and she did a wonderful job, I am so happy, she is a true color expert and knows exactly what she is doing. If you need a stylist who will listen and do exactly what is asked of her then you've found the right person. read more

Wow! In a hurry. Went to get my Kat Von. Couldn't test my color. Wanted suggestions on beach wear foundation. A whole store full of product. She had 2 choices! Didn't act like she cared or knew. Miserable help. Unless you know exactly what you want dont count on being educated on any new products. So sorry Ulta. Went to Sephora. They told about many many products and advantages. Got my Kat Von and also other product. Spent $350. Bye bye Ulta! Sad.. all that product and no one to sell! read more

Worst experience ever. Took my daughter in who is in college and working to pay for her school. She took a picture into hair salon and stylist told her it would cost 274.00 to get that exact look. What my daughter got was no where near picture and was told to pay the 274.00 and come back next day and the manager would make it right as they agreed it was not what my daughter was promised. The next day the manager did very little and told my daughter she'd need to charge her 400.00 more to make it like the picture she had brought in day before. I don't know how anyone could do that to a kid trying to work her way through school. 274.00 and her hair is not even close to what she was promised! Ulta should've given her what she asked for or not charged her. I will never recommend this place not buy my cosmetics here.... go Sephora! My ulta card is in the trash! read more

Made an appointment ahead of time in case and got paired up with Amy. I was trying a new cut I had never done before and was super anxious about it and she worked so well with me and settled my mood. She even confirmed the look for me and if it would fit my face. Even after I left and came back to get a little more cut off, she worked so well with me and I appreciate her kindness and patience! Worked wonders for a short haircut!!! read more

Ginger Brown is such a professional stylist, what a great experience having my hair done by her. Ginger has the top experience and enthusiasm I was looking for when searching for a new stylist ! Can't wait to see her for my next appointment! !! read more

I get my hair done by Ginger every 5 weeks! I have been going to her for 9 years, ULTA has been wonderful and definitely my favorite place to go to get my hair done as there is so much to look at, play with and purchase while you wait for your hair to process... LOVE IT !!!! read more

Ulta Beauty - Playing with makeup while highlights are lifting. Then the end result ! - Cosmetics & Beauty Supply Near Me - Estero, Florida

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I was in dire need of a haircut and have tried other places in Bonita Springs and have been very dissatisfied. My wife gets her haircut at Ulta and uses Courtney. She has been very satisfied with her work and so I tried to get an appointment with her. But, she does not do men's hair. The girl who answered the phone was named Ginger and she said that she did do men's hair. I had my hair cut by her today and I don't think I have ever had a better haircut. When I sat down we discussed exactly how I wanted my hair styled in great detail. When she was through it was cut exactly as we had discussed. I would highly recommend Ginger if you need a haircut and you are a man and you are near Coconut Point Mall. read more

Salon is wonderful. Great atmosphere. Amazing people who work there. I love products and to have the salon at your fingertips with every product you could ever wish for is a double whammy. read more

I love the fact I can find make up, hair products & etc all in one store. All the ladies that work there are very helpful.

I had my hair cut and colored by Nicole several weeks ago. She gave me the best razor cut. I've gotten many compliments from strangers and even my husband. She is very experienced and takes a lot of time to do it right. Highly recommend!! read more

I have been going to Ulta Salon to get my hair done by Ginger. I can honestly say that she listens to all my needs and never disappoints. If your looking for someone with experience and who listens to you...you will be very pleased!!! I love my hair! read more

Ulta at coconut point is one of the best, had my hair done there by Ginger Brown before and it turned out great! A little pricey but nice!

Walked in for for one thing I was specifically looking for (a matte lip from Anastasia) and a young girl (I think her name was Mackenzie) assisted me to the correct area where I could find it. We got to talking about products such as eyeliner and how I have a hard time with the 'wing' so she showed me an amazing eyeliner that I am in love with!!! I complimented her perfect skin so she also threw in a suggestion about her favorite foundation. I was hesitant so she sat me down and matched the color on my skin and it matched perfectly!! So I took home my Anastasia lip, Kat Von D eyeliner, and Born this way foundation. I love all of it!! She wasn't too pushy or 'working a sale' she genuinely wanted to help me find great products. If you go to Ulta make sure she's working. read more

I had a terrible experience at the ultra salon at coconut point. I was recommended by a person to ask for a certain hair dresser. I am a retired hair dresser for over 40 years, but don't like to tell them, they get nervous. I ask for a very loose curl perm. I also told her that my hair breaks and gets very dry. Just looked at me like I didn't know what I was talking about. Well, the worse part was when she came out of the back with a $5.00 perm and charging me over 90.00. When it was all said and done. I looked like I was fried. Got home and had a bald spot the size of a quarter. And other small places. This was in Jan. and for the last two months I have conditioned my hair almost everyday. Nothing helps. I have also cut it myself. I will never go there again. I do not recommend Casey at Ultra. read more