Used to come to this location all the time. I'm a platinum member and have spent SO much money here. I visited recently with my baby and was made to move out of the way when I was actively looking at an item I wanted to buy just because that associate was helping somebody instead of just finding a different way around considering they didn't even stop in the aisle I was in. Then I was followed around the store by another associate like she thought I was going to steal something? It wasn't even discreet. I spent close to $200 on that one visit I don't deserve to be treated that way. Ridiculous. I would much rather go to the West Babylon location where the associates are way more pleasant. read more

I looooved my experience here!! Luna attended me and my mommmm!! Sweetest person ever!! She was absolutely amazing, helped us the whole time with our questions and concerns! Luna was super genuine and made me feel so welcomed. At checkout the ladies were super nice, Roccio attended my mom and they were talking to each other as if they were long time friendssss. I love the staff and environment at this location. read more

Went there this weekend saw a Mac lipstick that I liked. I asked 2 associates that were chatting if I can get some help in the Mac section, they said yes. I waited and waited then left. I guess they didn't want my money. This location has horrible service not to mention they never have full stock of anything. Most of the time the place is a mess. No tissues no makeup remover stations. Who runs this place??? read more

A great store for all your beauty needs, so helpful. They don't point in in the direction, they to you to the product you are looks for. It's the only beauty store I shop in. read more

This is one of my favorite spots for everything beauty in this area. Whether you are looking to buy makeup, to get your brows done, or even to go to the salon. I've been to the salon before for a blowout in the area and have had great experiences. My experiences at the brow bar have been positive as well. I've had great experiences with many of the people who work here when it comes to product recommendations. Most people here are very friendly, so don't be afraid to ask if you don't know what you want. read more

I just can't say enough wonderful things about the staff here, especially the salon manager, JT. I've been getting my hair cut and styled by JT for years now, and I would never go anywhere else. I drive all the way from Staten Island just for her! They always try to accommodate my crazy law enforcement officer schedule and that is much appreciated. You won't get ignored here either. The stylists are always helping each other get things done so you aren't sitting around waiting to be shampooed. If you want multiple opinions on hair styles, cuts or colors, the girls working there always offer suggestions and bounce ideas off one another. They are a true team, working together to make each client's experience amazing! read more

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Brought my daughter and niece to pick up a few goodies. We were lucky to be helped by the amazing Coley, She answered all our questions and was super helpful and very patient. She is definitely is gonna be my go to! SM read more

Myself, my sister, and grandmother come to this Ulta location frequently. We spend hundreds of dollars in this store. Each time we check out with the cashier, Jessica, we are greeted with an unhappy, unpleasant demeanor. This is the THIRD TIME I've witnessed this behavior and it makes my poor grandma feel bad every time we leave the store. This is horrible. Please re-train staff on how customer service should be, especially to customers who are regulars. read more

Like so many other reviews on here, this location is full of rude unprofessional staff. No one wants to help you. I saw many employees in clusters talking about their personal lives and complaining about working. I asked for a quick smokey eye and foundation at the makeover station and I receive a nasty attitude from Miss Sunshine today stating "I'M BOOKED THE REST OF THE NIGHT AND I'M THE ONLY ONE HERE." Geez, sorry I asked! read more

Went here to walk around and check things out. Asked a woman for help and she was pretty inconvenienced to help out since she works in hair...? Anyway, the store is not bad, was pretty messy but it is Christmas season so I kinda get it. Maybe hire some seasonal employees to make things run a bit smoother? At noon the line was wrapped around the entire store- pretty nuts. Not bad, just not great. read more

If I could give this location zero stars I would. Horrible customer service, employees ignore you and continue to gossip and use their phones without acknowledging you to ask for any assistance. My experience mirrors multiple reviews I have read from other customers' experiences at this location. read more

Makeup artist was great and very informative. She saw me in time and suggested products for my skin, I plan on revisiting read more

I used to go to the Ulta on Hempstead turnpike to get my hair cut but when Jessica moved to this location I started to come here. She always cuts my hair perfectly. We have great conversation as well! I recommend the salon 100%! read more

Beauty haven! I'm a complete convert from Sephora and department store beauty counters! Not only does Ulta have top quality brands at reasonable prices, their beauty consultants are superior. Coley is my favorite associate. Each visit I make, she takes painstaking care to ensure I'm satisfied with each purchase, and always spends a lot of time with me. It's workers like Coley who keep me loyal to Ulta. You can tell she's truly passionate about what she does, and has a clear talent! read more

This one star is solely for the great range of products in the store. I went after work to get new foundation, concealer, powder, primer and setting spray. There were several employees in the vicinity of the brand sections I went to however I was treated like I was invisible the whole time listening to them greet and assist other customers. I went about my business swatching/testing everything myself and kindly walked out of that dreadful place because this BROWN girl has no problem driving an extra 20 mins to Sephora to spend her money! I wouldnt pay a single dollar of my money in this place. I've NEVER been treated like that in Sephora EVERR! The employees need training asap! Its 2020 Ulta not 1920, get it together. read more

Me and my friends walked into Ulta mulitple minutes before close just to walk around for a minute. The second we walked in we were rudely approached by a few workers. There was no hello only a "we are closing in 5" after we were rudely told to walk around the door sensors. The space was narrow and we had to walk in a single file line out the door avoiding the sensor machine. One of my not so small sized friend was extremely uncomfortable and felt this was a form of inconsiderate body shaming. So much for international woman's month? While my friend was uncomfortably squeezing through the sensors, the workers one named Leanna and one who seemed to be a manager continued to speak to us as if we were the scum of the earth. We do not mean to cause any disruption with this review, while on the other hand there was clearly no concern to not disrupt our evening. Just unsure why the attitude was necessary when we were just in the store not bothering anyone for a few moments. read more

Amazing customer service and management!!I have a disability with my eye,and Jessica was more than helpful.I am also Athsmatic and couldn't be in the store long ,she made sure,I was rung up,AND threw in my Birthday gifts that the Levittown store wouldn't give me.I Was in the computer contrary to the other location.I also have to compliment all the managers the Salon manager as well,and the store is immaculate!! read more

I had a great experience at the ulta salon this weekend. I received friendly service and a complementary water bottle while I waited. Kim did a great job braiding my hair for my graduation ceremony. I received so many compliments!! I will definitely be back for future services. Thank you! read more

Just received an amazing facial by Melissa. I suffer from hyper pigmentation and acne. Melissa took her time and treated my problem areas. The prices are actually very reasonable. I'm definitely booking her every month for a facial. read more

This is one of the best Ultas because of your product selection and beauty consultant! One of the Sales Managers, Coley did such a fantastic job matching my skin tone and complexion with the right foundation and concealer colors. She listened to my needs and answered all of my questions regarding my current skin care regime! We basically walked around the whole store sampling and looking at options for everything I asked about! She was so knowledgeable! Most of the staff is friendly. Typically some of the cashiers aren't AS friendly but I like going there! Even if the store is crowded it is big enough to not feel like you are shopping on top of people! I hope to try out their facials soon and maybe their salon as I have heard great things! read more

My friend went her simply to buy makeup but instead got harassed by the people working. They were criticizing here and even making fun of her family manners. It is very intolerant rude and also not right!!! You work at a store you not a high school bully . You can't make customers cry, it isn't right. If anyone from ultra plz work on your customer service cause from my perspective it stinks !!!! read more

In shock at the return policy for this location/ company. First time visiting this store. I spent a few hundred dollars at the time of my visit with the help of an associate. When I arrived home, I did my research on the products, I purchased, and was not happy with a few of the reviews I decided to return 3 items. (Purchased 2 days prior). I could not find my receipt and knew I would probably only receive a store credit. I went back to the store 2 days later with my items. I spoke to the sales associate who informed me they can give me a credit for the store which I was fine with knowing it was my fault for not having my receipt, BUT it would be not for the price I paid for the items but the price the items were last purchased by a Ulta customer. I asked her to explain since this was my first time in this store. She asked her manager to talk with me. The manager proceeded to tell me one of the items I purchased for $18 she could give me back $1.30 and the other items same . I laughed at her and asked her what on earth is she talking about. I had my credit card and you could clearly tell the items were not used.When I purchased these items, I was never told this insane policy existed, .Matter of fact, day of purchase all I was listening to was the cashier telling her co-worker she could not wait to get out this place and how she hates her job. So my return items that totaled over $60 my credit would be for $3.75. I will never ever shop in this store again, You can buy on line cheaper not be treated with such disrespect. read more

No one greeted me as I walked into the store or shopped. All the employees were just huddled together talking about their weekend plans and personal lives. Even walking past them on multiple occasions not one of them spoke a word to me, they just glared and kept on talking. It wasn't until I walked through an isle on the second pass, I was asked if I needed help but their was no eye contact, just a quick blurb and went back to doing her own thing. Also I walked around the whole store with tons of product in my hands and nobody offered me a basket, I was ready to spend some serious money on this store but they just put a bad taste in my mouth. read more

I like the layout of the store and some areas (heat tools) are really extensive, but then the other half of the store is more drugstore-like. In general, the store is a bit messy between things on the floor, empty shelves and items being mixed up on the shelves. The samples are way overused and look kind of dirty and there is'nt really an organized way to navigate. (Ulta in hempstead is much better). There is no one on the floor to help (I roamed for about an hour and passed one person working there that avoided eye contact at all costs). In general, I'm a huge Ulta fan but this is the worst location that I've been to at this time and i'm really surprised. read more

Rosie is the best. She gave me flawless curls. Another girl with rainbow hair did my daughters hair and gave her curls without flat ironing it. Needless to say, her hair frizzed up as soon as we left. Waste of money. The girl even knew she did a terrible job because when my daughter wanted her to take a picture of the style she said "We only do that sometimes." If you did your best work on every client you would always want a picture. Smh. Go to Rosie or don't waste your time and money on this place. read more

I had an awesome experience at the salon at Ulta in Massapequa. I can't stop raving about the wonderful haircut I received from Michelle and how pleased I was with the service. She was understanding of my needs, worked with my hair type to achieve a style similar to a photo I had in mind, was so down to earth and easy to talk to and gave me tips on how to style my hair at home to get the same look. Especially for the price, I'm so over the moon happy with how my hair looks and that I was able to make an appointment same day. Can't wait to return in a few months! read more

This place is awful , went in there to buy a foundation and asked an associate to help me and she was completely useless ! The other associates were just standing around a counter talking to each other not bothering to help anyone in the store. My friend wound up helping me find the right color for my face. I will never go back to this location again ! read more

Just walked in to ulta to pick up a bareminerals product I use on a daily basis. I found a coupon online for $3.50 off of a $10 purchase and was ready to use it. When I got to the register, the gentleman said this was an excluded brand and the coupon wasn't valid. Although not his fault, I find it absurd that they have a list of over 50 excluded brands for this coupon. See picture attached of the excluded brands. Also, while waiting in a line 6 customers deep, multiple employees pretended they were working by picking up products and placing them back in the same spot while one gentleman was trying to clear the line. Probably won't come back to ulta again...first and last time. read more

I went there today for the first time for my daughters bday this weekend (shes 8) i had Chanel and she was amazinggg!!!! She did a great blow out, flat iron and braids!!! She did the best job! I loved her and im deff going back for me! And my daughter lol. 100% recomended her. read more

I have been a customer at the salon for years now. Their pricing structure is so unfair! The hair dresser move up the line and their prices go up. Apparently if they book your next appointment they get rated on that., When i didn't want to rebook my next appointment the hair dresser told me I will put you in so get a good rating , and I will cancel you out tomorrow . I have seen girls rebook people even though they dont want it. Their rating go up this way and the price you pay to go to them goes up. I could not get an appointment with my regular hair dresser who new and therefore least expensive. They said i could get an appointment with their master hair dresser who is the most expensive. The master hair dresser was $20 more! and she used my regular formula. It is hard to get appointments because they put people in and take up that space.. read more

Useless, rude, snobby associates. Managers are very snobby as well. They are like a clique of girls who think they are better than everyone but don't have a clue of what they're doing. It's disgusting. I'll be sticking to Levittown ULTA where they are helpful and knowledgeable and kind. read more

I was helped by the lovely hair salon manager today. She was knowledgeable and very helpful. She was patient with me since I am clueless when it comes to makeup. Would definitely recommend going to this location. read more

If I could give this salon zero stars I would. I wanted a simple bouncy blow out for a wedding. The girl (I can't remember her name unfortunately) talked me into, instead just taking the curling iron to my hair. Not only did my hair come out awful, the girl doing my hair was to busy talking about leaving Ulta and starting a career change. My 4 year old niece could have done a better job. I came home and straightened my hair. Waste of money, WOULD NEVER go back to the salon. read more

My friend and I were part of a bridal party and had our hair done by Kim and make up by Jerri. We had such a great experience and looked great! And what an amazing value! Paid half the price of what other bridesmaids paid at other local salons and we looked amazing! read more

I love ulta . They have the best and amazing hair and make up products ! They also send u free mascara coupon for your birthday !

I took my daughter here to get her hair and make up done for her sweet sixteen. Michelle did an amazing job! My daughter looked absolutely beautiful! Actually everyone in the salon looked amazing when they were done. I highly recommend the salon at this location. read more

Terrible costumer service at the registers!!! You can be standing online for a looooong time but if the phone rings they give priority to the costumer on the phone that the one standing right in front of them! And if anyone from the "salon services" comes to pay they ring them up before you even tho like I said you are waiting ON THE LINE to pay. I guess I'm going back to Sephora lol read more

Store itself is ok, depending on what time of day you go in. Best if you know what you're looking for and don't need really need help. Salon is pricey and service is mediocre if your hair isn't pin straight. I was told that they are trained in all hair types, but didn't find this to be the case. Adequate if you need a blowout last minute, but not worth what they charge with so much competition in the area. read more

This is my third time shopping in this ULTA. I come here because is the closest one for me at the moment. Honestly they have a bad customer service. I'm from New York City and I'm used to do my own service and check out and pay. But here whenever I asked for help the ladies gave me ugly attitude they don't like to help. They get irritated if you ask for help or any question about the product. All the time I visited I seen them doing their nails and testing the samples of the make up. Instructions helping customers. Sometimes I helped other people about the product in the store. Customer service is the key for a successful company. If They continuing to have a poor customer service clients will go away to competition companies. read more

The girls that work here are awesome! I was rushing around the day before vacation when I realized I forgot to pick up a few of my favorite beauty products. I called the store and spoke to an employee who was more than helpful! She was able to pick out the few items I was looking for and left them behind the counter. My mom was going to be the one picking up the order and I didn't want her to pick out the wrong items. I wish I had gotten the employees name but she was more than happy to help me! It's nice to interact with people who are overall pleasant (not so common these days) A+ customer service! read more