Took my braids out and did not feel like doing it so I booked a next day appointment to get a deep conditioning treatment, clarifying treatment, hair cut and blowout by Karen. She did an awesome job. She's very friendly and professional, gave great recommendations for what would work for my coils and my hair looks great! I highly recommend her. read more

Today 6/12, I went into the store to purchase two color correctors, eye liner, and some Lancôme products I had run out of. I couldn't match up my concealer and waited my turn to ask for assistance. I also had questions about a couple of other products. Once the two customer service people were finished with the customers they were assisting they walked the opposite direction from me. I came back around the corner and one of the ladies was putting on make up ignoring me and the young man walked away again. I had been in the store already 30 minutes and was never asked once if I needed anything. I absolutely love Ulta and have patronized many of your stores in Indiana, Tennessee and Mississippi and was always promply greeted. I've had multiple salon services and for birthdays and holidays I would always ask for gift cards from the store because I loved how helpful everyone was. I had stopped going to Sephora for over 11 years because I loved the customer service Ulta had. Unfortunately, today will be the last time I visit this location. I will return to the one in Peachtree City to give Ulta one last chance. Because I didn't have time to drive there today, I went next door to Sephora to make my purchases, where I was greeted when I walked into the cosmetics section in Kohl's. I'm not asking for anything for my inconvenience, I just ask that your other patrons are not treated like this. read more

Candice was SO efficient and helpful, she saved us EASILY 20 minutes of wandering around the store! Her knowledge of the layout was impressive and she was very kind. 10/10! read more

Stopped in while on the road. Beautiful store! I found everything I intended to get and then some! #ashsaidit read more

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It's been a long time since I've shopped here. The store was crowded since it was a Saturday afternoon. The shelves were jumbled. Very few associates to assist with help. The prices were not easily available for anything in the "Last Chance section". And like everything else, the prices were ridiculous. I did not purchase anything!! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - McDonough, Georgia

I just left the store. The associates were more engaged with talking to each other than with assisting the customers. No one offered any assistance, although they were free. Very disappointing. read more

I went here to get my eyebrows done because my usual person wasn't available place was busy. I figured I'd try Ulta since they are associated with Benefit Brows. I have naturally thick eyebrows and expected for the worker to clean them up and shape them but as many different places have before without me having to say anything. Instead when I looked in the mirror I see that my eye brows have decreased in size, changed shape, and are uneven. I 10/10 don't recommend going here to get waxing services done. Instead go to the place I usually and should've gone to Beauty Wax Center which is located right across the street. Below I am leaving pictures of Beauty Wax Center's eyebrow job and Ulta's eyebrow job read more

Ulta Beauty - Beauty Wax centers eyebrow wax - Cosmetics & Beauty Supply Near Me - McDonough, Georgia

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Yes they will help you but they have the worst customer service and it's so disappointing how they act

Ashley is unprofessional and rude; she needs proper training along with not chatting behind the line when customers are waiting to be assisted. Unfortunately this is my local Ulta or I won't visit again. read more

Placed a curbside pickup order yesterday 12/21 got a notification that it was ready within an hour so I made plans to pick it up next day. I arrived to the curb side pickup parking spot and check in. 20 minutes later I'm still waiting. I finally get out to go in and in a very not busy Ulta store I come to the front and I'm told "oh our meter is dead we didn't know you were out there." How is that your tool to notify you that curbside people are outside is dead and no one thinks "hey we probably need this!" First and last visit here. read more

Ulta Beauty - Store isn't even busy as I've walked in the store and people are just casually doing everyday ULTA work not some long line of customers. - Cosmetics & Beauty Supply Near Me - McDonough, Georgia

I've always had pleasant experiencess at this locatio. Employees are pleasant and professional

Been living in mcdonough for years, always love going to ulta. The lines may be long, but i've never had a bad experience in this store all the times i've gone. .... And I'm black. Some of the workers even help me with my foundation shade etc. They are polite and always a good vibe. read more

I love Ulta depending on the day & staff.. sometimes you have helpful employees that take time to answer questions. Then other days they seem so rude and don't want to assist you. I love the products and trying new things. but wish every employee had great customer service! After all you are spending a fortune. read more

I received an email this morning about Ulta having a sale on all fragrances for the holidays, so I decided to go check it out! It was perfect timing because I'd been watching TikTok's on different colognes that are good for men and wanted to see if Ulta carried any of them. Well, when I arrived there weren't many options but I still browsed around and smelled what was available also hoping to be greeted by the employee who was working in the fragrance section but NOPE she acted as if I was a ghost and didnt see me walking around for the past 5/6 minutes. However, a Caucasian gentleman came over and she greeted him immediately with a nice welcoming tone. Once she was done with him after approximately 8 minutes she sees me just standing there, because at this point I already smelled everything. She says to me " do you need help " in my head im like " UMMM CLEARLY !" but I responded yes and asked her if she had a certain cologne in stock. Which she did so I told her I wanted to purchase it. I go to reach for the box thinking I would just walk it to the register like normal. NO! She snatched away from me and asked " whats the name on the order " at this point Im confused, because I didnt place an order online or anything so why do you need my name. I did not know she had to write my name on the box and she would then take it to the register. If she would have just communicated that with me I would have completely understood but ELIZABETH was very rude, unwelcoming and racially profiled me. She also made a comment to her coworker " it's that time of the year " and laughed it off. I was very disgusted and unpleased with my experience at Ulta today. A place where I frequently shop!!! I will not be coming back to this store. read more

This is the second time I've ordered curbside pick up within 6 months and they don't come out or acknowledge you. I hate coming to this store. What is the point of having curbside. Also she had me on hold for 20 minutes now and hasn't picked up. read more

Not a Ulta for blacks ! The workers will stare you down as if you are stealing. Definitely not an enjoyable shopping experience. Was on my phone looking at tiktok recommendations and it was sale reps from every corner eyeing me not even trying to assist. This was mid afternoon store had customers but not busy so they definitely could of spoke instead of staring. Only spoke to the cash register girl who was rude cause she called me up and proceeded to answer a phone call without excusing herself. Buckhead location will receive my service moving forward. read more

I always come here when I need some immediate retail therapy or even when seasons are changing so my makeup is too. I am always greeted when walking in. All the associates seem very kind and helpful. Although, I don't know what it is but I feel like the stands are always empty and that it's really hard to find a person to help you if you need someone to help you find your shade or a makeup product. This ulta is huge and most of the time your going to find one person on the floor trying to do everything. I went in for foundation and I felt sort of rushed with the woman helping me. After, I went to their "hair salon" and again their was only one lady working there and told me that I would have to wait an hour. I just feel like this ulta is understaffed. Overall, Their employees are nice. I just wish they had more staff on the floor rather than the cash register. I will be back again. read more

This is a nice location with good stock and customer service overall. I commuted out of my way to this store specifically to purchase items from the cult skincare line, The Ordinary. This is one of three locations in the state that stock it plus other brands I love such as Clinique. The Clinique section is also nice with a plethora of inventory. Not all locations offer an extensive section. If not for those two brands I could've shopped at a closer store but it was worth the trip. read more

Ulta Beauty - The Ordinary Skincare - Cosmetics & Beauty Supply Near Me - McDonough, Georgia

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This is location is great. The staff is friendly and helpful. It's organized so I could find what I was looking for quickly. There was good amount of staff on the floor to assist while shopping. I was given a $15 discount on beauty services which include hair, eyebrow, or facial for $60. It appears like Ulta has expanded on more brands which great. The wait in line wasn't long. I like that you can give your telephone number now and they can find your membership to apply to your purchase. The sales associate was helpful telling me about the points I had had that I use it to the next purchase or gain more points. They are located in a shopping plaza that includes TJ Maxx which is convenient. There's plenty of parking. I enjoyed the experience and I'll be back. read more

Just a comment in Ulta's Salon services. I went into the salon in McDonough GA for highlights. They already charge $155 for highlights and $55 for haircut. The lady was moving extremely slow just pinning my hair to provide the color. Then she proceeds to say... if I don't get this done in 2 1/2 hours the price doubles. So you mean to tell me that it would cost me almost $400 for highlights and cut. I have been to multiple salons and my hair is the same length. I pay no more that $300 for cut and highlights. No one sets a price on a time and how would I be able to control how fast this lady moves because she was SLOW! I feel that was a set up and I didn't take the bait. I told her to take those pins out of my hair and end that now because I would be a fool to pay almost $400 for this at ULTA. In other salons I have paid a little over $300 but that included Ola plex and shadow root. This was just a highlight and cut. read more

Ordered items to be picked up curb side ended up having to go in and pick them up anyway- what's the purpose??? No apology from staff whatsoever- I will drive to other ULTA locations from now on - not impressed. read more

Sad sad sad! Just hate I even fell for the general managers bull crap to only put me in another embarrassing, rude, horrible position. I'll definitely never shop at an Ulta again. My fault for even trying them again. read more

Ulta Beauty - Paid to have hair washed to come home & rewash myself as they left conditioner in. Wow!!! My dog could have done better - Cosmetics & Beauty Supply Near Me - McDonough, Georgia

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You might as well order online and pick up because if you go in and ask questions, no one seems to know the answers. Questions as simple as what is the free gift advertised that you get if you purchase the qualifying order. I have been in there numerous times and no one will ask if you need any help. read more

While shopping for more facial cleanser and perfume with my daughter today I was watched and followed like a HAWK. This was the most uncomfortable and embarrassing thing I've ever experienced in any store in my life! And that is no exaggeration. This was the very definition of profiling! This ulta employee, I refuse to acknowledge her as a young lady because she was anything but that, went out of her way to make sure I knew she was watching my every move. She was of indian descent, I did not get her name and I really wish I had so I could address that employee specifically. My daughter and myself went to an older woman who worked there to express our discomfort and she was super helpful. She dealt with us with respect and basic human decency. She actually ended up helping us find what we needed and checking us out in the back. The receipt says her name was Janay so THANK YOU JANAY . You were awesome. That other employee needs racial sensitivity and customer service training or simply doesn't need to work in retail where people of all shades spend their hard earned money. I will be calling to express my dissatisfaction to a higher up bright and early in the morning. read more

I recently purchased Bare Minerals from the McDonough location. It was my first time. I gave the girl my # at check out. I waited forever for someone to help me. After using the product twice I was very unhappy with it. I went in to exchange it n because they couldn't find my # they would not exchange it. I showed the manager my statement on my phone proving I had spent $104 12 days prior but was told there was nothing she could do. I'm stuck with makeup I can't use. I'm a manager at Great Clips and I would never allow this to happen at my salon. I will not purchase from Ulta ever. N will tell as many pple as I can the same read more

Great location. It was crowded and a little too messy for me on my last visit. However, it was pre-christmas and I am sure it would be darn near impossible to keep the store prestine. read more

Ok....most are probably getting bored with my 5 star reviews, but just keeping it "real!" I lost my receipt, but it was the Ulta in Mcdonough and my cashier was Liz. (who, by the way, is cocsistantly professional and extremely friendly! The manager, Cathy, greets me BY NAME! I can always find someone to help me....no matter WHAT I'm looking for. I had my brows done a while back and WOW...they looked awesome. (getting them done again next month) In summary...this store and the employees are GREAT! read more

Love Ulta. My daughter's favorite place on earth. They have everything. Gotta take your time walking thru. I found the James Charles palette or the Charles James palette idk honey but my Pookie was happy honey. I actually got a smile aaaaaaaaand a kiss from my teenage daughter. Lol. I don't where makeup so.... anyhoo, we'll probably be there this weekend for sure. read more

Love the selection of makeup here. Always great. But prices kinda are high. I love two faced collection. They have wonderful lip sticks and eye shadows!! I got a facial here last year and it didn't do anything for my skin. Go to pros for that. Over all...one of my favorite stores to shop. read more

Ulta Beauty - Love this set!! - Cosmetics & Beauty Supply Near Me - McDonough, Georgia

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Ulta is the best place for a cosmetics junkie - it blends lots of prestige brands with all the drugstore brands, and is often the only place to find the limited edition cosmetics you see in all the beauty blogs. Of course, they also have tons of hair stuff and beauty tools and skincare and fragrances, but I go for the makeup and nail polish. :) All the Ultas are pretty great, but I especially like this one in McDonough because it's still new enough (opened in Aug 2012) that it doesn't have that "ransacked" feeling like the Howell Mill or Buckhead stores do sometimes. Get on the mailing list and become a member for great coupons and quarterly rewards, and pay attention to the sales cycles - everything non-prestige goes on sale pretty regularly. Check out the German brand Essence for low-price high-quality cosmetics - Ulta is the only place you'll find them. Sales staff at this store are non-snotty (another problem with the Buckhead location) and helpful. If only they had baskets instead of those weird Kohls-like shopping bags! read more

Will not return here. Order your goods directly from the manufacturer. Extremely rude staff.

Rude!!!! I walk in and wasn't greeted so I stopped somebody to ask where something was, she didn't know so she asked another associate then pointed me in the direction instead of properly helping me. I tried to find what I was looking for hoping that she would come back around to the Tarte section, after 20 mins of wondering around I checked out to leave but didn't find what I asked her to help me with. This Ulta is totally unprofessional, the male that works in makeup was laughing loud enough for everyone in the entire store to hear him talking to two other associates instead of helping customers they socially conversed. I tried and will continue to call to speak with a manager this is unacceptable. read more

Wonderful customer service! Kelli is phenomenal at eyebrow shaping, waxing tinting, and all things brows!! Never had a bad experience here!!! read more

Love the girls in their Salon. I always get what I asked for there. Great color and cuts. I'm very picky and I'm always happy when I leave.

Just left this location and the customer service was absolutely horrible. I've shopped this location many times with no issues, but today was crazy. The monthly birthday gift is a shade of lip gloss that I do not wear, they refused to substitute the gift. They also refused to separate my transaction into separate transactions to maximize savings. Never a problem at any other location. Will not be back to this location EVER!!!!! read more

Great customer service. Always clean. Great location. Associates know what they are talking about.

I usually enjoy Ultas customer service. But today was awful. I purchased a product online to be picked up at my local store. I got the email to pick it up but I wasn't able to get to the store to get my item. The email said I had until January 5 2021 to pick my item up. On January 7, 2021 I check my bank account and noticed a charge from ulta.com. I go to the store to to find out what happened and why was I charged. The manager Regine says you picked up the order I asked when was the order picked up. she couldn't or wouldn't tell me anything. She proceeds to tell me in order for me to receive a refund I would have to go and get the item I bought previously off the shelf stand in line and return the items I took off the shelf to get a refund. So to be clear you want me to return items I didn't buy. She said yes. That made me very uncomfortable. It felt like she was asking me to steal. . I said you are a manager your store gave my product away you can refund me without fraud in cash or a store credit(frequent shopper). She says no you have take it off the shelf get in line and return things I didn't buy. None of this made sense and I refused to be put in a situation that made it look like I was stealing. On camera it would have been my word against hers. This was so upsetting I called Ulta.com for help. read more

I love Ulta , I normally order everything online, but last weekend I decided to drop by, why not? I mean it was literally down the street from the house .. Ulta has so many selection of things .. I normally like to browse around first and see what is new , not one person greeted me , not one person checked to see if I needed any help , which that was fine, I work at a doctors office , customer service to me is a big priority , Atleast a hello ! .. even if I'm not feeling well I'm always smiling and I like to make sure patients feel comfortable.. I felt so out of place with Ulta in the Hampton area , I'm not sure why ? I saw a guy employee walked right passed me and even looked at me , not one word ! But he greeted someone else , I mean I wasn't dolled up , I didn't expect any special treatment .. but man I've never felt like that , it was a weird experience! As I gathered up to purchase my things , the line seemed to long , so I'm like you know , I don't need it .. I'd rather purchase things with Ulta online than deal with shitty people and shitty customer service , I just don't want to assume that other places are like that , even at the mall the customer service is way better read more