Let me preface my review with this: I am very picky with who cuts my hair. I have trust issues. Jaclyn is fantastic not only at curbing anxieties, but at cutting hair. My hair used to go down to the small of my back and I wanted to chop it to collar bone length, I was terrified! I had been growing my hair out for years, but I was looking for a change. Jaclyn gave me her advice and opinion based on the shape of my face and did a wonderful job cutting it with the layering style I like. A little later, I went back. I wanted to chop it again, this time to the length of my chin. Coming in riddled with anxieties, Jaclyn helped calm me and decide the logistics of the cut. She even remembered me! Similar to the first time I visited, I loved my hair coming out. Jaclyn not only cares about her clients, but is extremely talented. I will only be seeing her for my haircutting needs in the future! read more

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Honestly, I'm not a fan of this Ulta location. I've been here multiple times, and it always seems like they're low on inventory, which I understand can happen because the store is busy, but it's literally every time I go. My most recent experience was especially frustrating. I went in during the sale, and an item that was clearly displayed on the 50% off sale shelf did not ring up at the sale price. I explained to the employee that it was on the sale shelf and clearly labeled, but instead of checking the display, asking a manager, or even looking into it, she simply kept telling me that it wasn't part of the promotion. I was honestly shocked because if an item is clearly placed in a sale section and labeled as 50% off, I would expect someone to at least verify the situation rather than dismissing me. I didn't want to argue or cause a scene, especially because the store was packed, so I just left. The funny part? I got in my car, opened the Ulta app, and ordered THE SAME PRODUCT for 50% off for store pickup at that exact same location. I had already checked the promotion before going into the store, and the product was clearly marked in-store as part of the sale. It's not even about the money at this point. It's the lack of effort and customer service. Mistakes happen, but when a customer is telling you something is clearly marked on the sale shelf, the least you can do is check or get a manager instead of immediately dismissing them. Unfortunately, experiences like this make me want to shop at other Ulta locations or just order online. read more

I just had my hair dyed, toned, and trimmed by LaLa. She is awesome!!! She is so sweet and caring, and I asked her what she thought before I did anything. She did a magnificent job!! Can't wait to go back to her in 2 months. read more

Elia should find a job where she doesn't have to work with people. Had a 9 am lash appointment. Went back to the salon area where apparently whatever she was doing on her cell phone was more important than greeting a customer even though she made eye contact with me and still went back to her phone. Asked if she could help me and when I told her I had a lash appointment she rolled her eyes and said "I'm not even set up! Go sit down." Literally. Word for word. I sat in a salon chair - because you know I had a salon appointment. She said "Not there" and I then had to ask where?? I've never been there before- did not know they had a little waiting area. I didn't care that she wasn't set up yet- if she had politely said hey I have to get set up, please have a seat" I would have had no issues. But I am not going to give my business to someone who 1. Obviously did not want to be there. 2. Knows no way to communicate without being rude and 3. Has to be mean spirited just because I don't know where to sit. She needs to find a job where she does not work with the public or where she actually likes the job. Maybe one where she can stay on her cell all day. read more

Get your brows done by Aneliz at the Benefit Brow Bar. She is amazing! Very professional and friendly. I'm new to Delaware and she gave me all the secret food spots to check out. Will definitely see her again :) read more

My sister purchased a product and was eager to begin using it that same night. But as she opened it that same day she bought it, she found the box empty. We quickly contacted guest support but they suggested we go to the physical store to get it resolved. I went in place of my sister as she didn't think they would believe her. When I got there and explained the situation, the assistant manager told me that she talked to the cashier who sold my sister the product, and watched the video feed, and told me there was nothing that could be done and was acting as if we were in the wrong. My sister bought quite a few things that day and the product in question was a form of eyelash serum, and is naturally light, so she thought nothing of it. What I don't appreciate is the managers lack of empathy, and the subtle accusations that we were unsavory customers and that we had stolen. I ended up purchasing a new box to ensure my sister had what she needed. The assistant manager also mistakenly provided me with the empty box I brought before I corrected her and told her it was the empty one, and I needed the box with the product in it. I did not appreciate the experience and am not happy my sister purchased a stolen good product for the sake of the stores. Beware, and Be safe and check your purchases before leaving the store. read more

Two and a half stars I would say. Even though this store is newer than the one on Concord Pike it doesn't have as much inventory. Some of my favorite brands can not be found here. No First Aid Beauty, very limited Philosophy. Also alot of shelves are bare even within Ulta's own brand. On the plus side the store is a welcome addition to Fashion Center Boulevard. Other than Sephora inside the Christiana Mall and the make up counters at Nordstrom and Macy's, no other dedicated beauty stores exists. read more

Great, friendly staff! I had an issue with a product I bought and they were attentive in helping resolve is easily.

I'm really picky about my hair. I usually go to a salon and it's takes me forever to find someone good! My friend recommended I go to Ulta and after seeing the reviews about Jaclyn on Yelp I was like ok let me try. I booked the appointment and when I showed her an inspiration pic she came thru!!!! I love my end product, I loved her vibes and convo. Just a great experience overall!!! If you want good hair see Jaclyn! I swear she won't disappoint! read more

Ulta Beauty - After! - Cosmetics & Beauty Supply Near Me - Newark, Delaware

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I visited this Ulta location twice in one week. The first time the staff at the register were helpful and patient in helping me use a discount code. The second time I had to return my item to get a different shade. One staff member was very personable and genuinely interested in helping me find the right shade, helping me return my original purchase and placing an order online for the new item because they did not have the shade I needed in-store. I really appreciate the courteous service. read more

I have came here on two different occasions to buy the good girl perfume. I pointed to the exact one I wanted and when I got home they gave me the wrong one. The first time I accepted that it might have been my fault and maybe I pointed to the wrong one. The second time I came back because I wanted the right one but the exact same thing happened and I had to come all the way back to the mall and tell them they gave me the wrong one again. Bruh. Also their apple pay is always broken read more

Ulta has a promo: buy $60 of Purology get a free gift. I was told only one free gift per customer though I was buying $200 worth of product (and an additional $150). Back to Sephora where they appreciate a GREAT $$$ customer. read more

I went to the salon here and got a blowout for my senior pictures. I loved how my hair turned out and really enjoyed the experience. Jaclyn did an amazing job with my hair and even took a few extra minutes to fix a botched haircut from a different salon at no extra charge. I had never gotten a blowout before, but she gave me exactly what I wanted and it turned out great. Would definitely recommend getting a blowout here! read more

I love ulta! When it comes to beauty supply stores this beats any other company. The rewards program is awesome and they always have a coupon for $3.50 off of a $10 purchase. The selection is great and the young ladies working there are actually knowledgeable on the products they carry as well as able to offer specific recommendations for your skin type. read more

I love Ulta and would way rather shop there than any other beauty store, like sephora. But I took away 2 stars because of how they treat their staff. A coworker of mine told me how when she worked at Ulta they weren't allowed to bring purses to work and showed me the clear bag they were all given to use as a purse at work. Why hire someone that you think would steal? They also have to put green dots on makeup that they own and if you have stuff in your coat pocket, they'll 10/10 ask you to show them what it is. And that's for their EMPLOYEES. I would feel so embarrassed because some of the things I carry in my purse I don't want the world to see. AND I wouldn't want to work for someone who constantly thinks I am stealing. read more

Been to this ulta many times and it's the only one I go to really. SOOO much better service than sephora. Joanne who does the benefit eye brow waxing seriously has some magic. And Lizzy and the salon does my hair never a bad cut also had Barbara who is the manager and amazing as well. Mary the stylist I've heard very great things too! This ulta is easy to get to if you're on 7south and take the Christiana exit and make a right at the light and straight from there. Never had a experience with cashiers either and I love the rewards system it's pretty easy to get rewards. read more

I went here to get eyelash extensions from the benefit cosmetics bar inside. I have been to many New York benefit cosmetics in my life and they are awesome with applying the eyelashes so I figured I would give this one a try. Horrible. My lady made me cry as she applied them and did it in a way I have never had done before. They looked atrocious and were not applied evenly at all. Within a day almost half had fallen off and looked so fake and bad. I love benefit cosmetics but this one was horrendous. The people working there need to learn how to actually do the applications or they should not be allowed to be putting chemicals near peoples eyes. read more

Very disappointed that I did not receive bonus points as per a recent email. I questioned the cashier and was told to check online but a week later nothing showed up on my account. A call to Ulta customer service got lot of apologies but no missing points. Manager said sorry but bonus offer had expired and nothing he could do. It hadn't expired when I was in the store and had I known there were issues, I would have called before the expiry date. I expect employees to know about current offers and also expect Ulta customer service to have the power and desire to make a repeat customer feel appreciated. read more

I love Ulta, but my experience at this location was terrible. I was so disappointed. I entered the store happy and excited to make new skin care purchase. The store was not very busy, but still no one greeted or approached me to offer assistance. About 5 minutes in I approached a sales woman and she responded "what" and virtually refused to help me, only pointing to the NARS section of the store. I was shocked and embarrassed and left empty handed. I hope this Ulta location will reevaluate its customer service and staff. read more