The customer service or the sales associates suck!!! If you're not in your 20's or 30's they can't be bothered to help you! I ask one sales associate to help me find a product ( which I bought the empty one with me) she pointed to her left and said it's right there. It wasn't even the same product, she was to busy eating her pop corn and didn't want to be bothered! When checking out the lady was very rude. I was asking her a question and she totally ignored me! I will no longer use the Ulta store in wyomissing again read more

Jennifer and Cashmere were not only so patience and helpful, but kind and funny as well. I ended up trying two new products and can't wait to go back and tell them about it. Great experience! read more

If I could leave Zero stars , I would. My "stylist" Rachel was 10 minutes late for my appointment (the first on a Saturday.) I have a pixie cut that I wasn't sure I wanted to cut or let grow. I showed her some pictures of longer pixies. She spent a long time "stacking" the back. I've had this done before and it is not "stacked" just short. And she didn't trim up my neck. The sides around the ears seem uneven. The bangs and front were atrocious!!! Crooked as all get out with a big hole in the front. I didn't notice it when I left the salon because she dried the back of my head and left the top and front WET! And then she asked me if I wanted HAIRSPRAY!!! On wet hair???? I had to come home and sort of even out the bang area, except the hole. Ulta is just now an expensive waste of a haircut. I would never recommend. read more

Out of stock often. Snooty sales people. I'd rather shop on line than waste my time in here.

Today I went to buy makeup at Ulta's store. 1 week ago I had made a big purchase online because the store is a bit far from my house. But unintentionally this weekend we came to a place where there was an Ulta's store. I decided to go in out off curiousity. I was looking for a person to help me whos speak Spanish. I saw 2 workers talking and asked them if any of them spoke Spanish. They told me that they din't. That there was a Mexican girl there who did speak Spanish. They did not accompany me to where that girl was, they only pointed to me and continued talking. I think their conversation was very interesting or maybe they are not allowed to move from their area where they sell Lancome foundation. I decided to look at some products in the store. I had doubts about a makeup base and decided to try again to find someone else to help me. This time I was lucky the girl who attended me spoke Spanish and she was very attentive. She recommended several products to me and she also offered me other services that the store offers. like for example the service of the hairdresser and the waxing of eyebrows. I had a complete tour of the entire store. I had entered the store just to look and thanks to Beatriz's kindness and good service, I bought about 6 products. I would definitely recommend this place for such friendly and charismatic hardworking women as Beatriz. read more

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This place is usually a pretty good place to pick up some non-essential make-up and bath products. For example, I recently came here looking some mascara. I normally get the Clinique mascara but lost the one I had and needed a replacement while at school. The one girl was more than happy to listen to the type of brush I was looking for and show me mascara that fit my expectations. She definitely made sure I was happy with my selection before I left. Thanks again! read more

When I come to this store, it is usually because there's a good sale going on. It is my go-to​ location to pick up cosmetics because I have found that a lot of drugstore things don't like my skin but there are a few things that do. So I can not only pick up my prestige branded things but also cheaper options as well. My mom and I come here all the time to get Christmas​ gifts becuase of the usual gift with purchase on perfumes. So not only will she get a gift but a bonus one as well... and the stocking stuffers are always good and/or cute as well. I also like that you can pick up skin care, hair care, ​and nail care products as well and there's a wide selection. Not a lot of stores carry near full ranges but Ulta does and that's why I love coming here. read more

Let me preface this by saying I shop at Ulta very often, both online and at this specific location, and this is the first time I have ever felt inclined to write a review. During prior visits, I have never had an employee readily available to assist me. It has never bothered me because I typically know what I'm going in to purchase. Today, it was a completely different experience. I was asked by at least 4-5 employees if I needed assistance, and I could see several other customers being assisted. I never knew I was missing this until I had someone with genuine knowledge recommending things specific to my needs. One associate, Naya, NEEDS A RAISE! She was amazing. She had such a positive energy and made recommendations that included both drug store and high end products, which tells me she was listening and not just up-selling me. She not only recommended products, but gave me a quick background about different lines and why they would work for me and my daughter. She knew her stuff and you could feel her passion for what she does! I walked in for face wash, and left with 6 additional products- ALL based on her recommendations. There were a few other things we spoke about that I definitely plan to try in the future, and 100% will go back to the store specifically to work with her. read more

I went to Ulta today to had my colored and styled by Afi. She is absolutely amazing. She has a wonderful personality to talk to and she does amazing work. I have already processed hair and she foiled blonde highlights and brown lowlights in my hair and it turned out absolutely stunning. I haven't been this happy with my hair in a long time. I am just so in love with my hair. The photos don't do the color justice! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Reading, Pennsylvania

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F*ck you Ulta. I will NEVER ever buy anything from Ulta again. I went in-store to make a purchase but my item was not available in-store, only online. I placed the order and they were very helpful. I received a confirmation email and I got an immediate charge in my checking account. A day later when my order shipped, I got charged again. I called the 800 number to see about getting the second charge refunded. When I threatened to write a bad review, the rep hung up on me. I called the store directly and the nasty store manager was just as useless (this is the Wyomissing, PA store). I tried the 800 number one more time and finally got someone foreign who was just as bad. She claimed that I was not charged twice (she apparently could see that in her system). She instructed me to pull a copy of my bank statement with the charges and send it in for consideration of a refund. Really! In this day and age, you can't see that you charged me twice! The fact that no one wants to help you and they are all around nasty, I will never purchase from Ulta again. read more

This location needs to send its entire staff to customer service training ASAP. The staff are a mix of either being completely miserable at their minimum wage job or think they are better than you because they've perfected the ideal brow/contour. Give me a break. I've never gotten such cold responses when asking for help at any other beauty store. Last time I checked, I'm a paying customer, guess you don't want my business. I'll stick to Sephora going forward. read more

Customer service is mediocre at best at this Ulta. Employees give you dirty looks, if your hair isn't perfect and you don't have makeup on. Absolutely no one was available to help me, they were all busy talking to each other and yes I asked for help. I only come to this specific ulta if I absolutely have too. I do not recommend this Ulta. read more

if you wanna get judged, go to this location. all of the employees stare and make you feel less than. my friends and i were looking around and felt as if we had to leave because they were following as if we were going to take something. do not recommend going to this location. will not be going back. read more

I went into the store 5/04/2019 hoping for help with my eyebrows, they are somewhat Sparse and needed a good product that would help, one sales representative asked what I was looking for I said eyebrow help, she immediately passed me off to another person she took a product of the shelf and applied it to one brow, she didn't explain anything and seemed to be in such a hurry to get rid of me I had to ask if she would do the other one so I would not look odd, I wanted more information and was hoping she would recommend this, but nothing. I bought benefit ka-brow $26.44 it was the one she used. I intend to let this company know how their products are represented and how her actions to customers are less than satisfactory. I could have been a mystery shopper.!!! read more

I always find what I need at this Ulta. Sales people are extremely helpful. I was there today and a woman from the salon asked me if I needed help finding a certain shampoo. read more

I get a bad vibe from everyone at this location. I get followed around, don't get asked if I need help, and the new shift manager follows around specifically people of color. Seems shady. Just not friendly customer service.... or any customer service rather. Avoid at all costs. read more

I USED to love this store because i'm able to try and buy high-end makeup, as well as my drugstore favorites. However, if you lost your receipt don't bother trying to return your item regaurdless of what the website clearly states. Even if you buy an expensive product that was 50 or 60 bucks, they will refund you the lowest selling price that it was ever sold for, which could be only 1 or 2 bucks! Watch out! read more

I have been a Ulta salon client for a few years. This is my second visit to this location. Sadly I might have to find a new salon in the area. My work is not flexible and I had one day that was allowed to fit in my desperately belated root touch up *bleach blonde*. My appt was confirmed for 2:45 at 3pm I asked and they said she was scheduled for 3pm *whoops*...I have patience. At 3:20 I asked again they called and *whoops* her schedule was really for 4pm. The Manager apologized and since I already invested time here I couldn't make a appointment at other salon. So here I am waiting an hour plus for a mistake that was fully on their end. I was not pleased with the customer service and this made me instantly regret being a bleach blonde. ***update**** once the manger talked with me and said I would wait she said okay feel free to walk around and we will find/page you........ 4:08 a girl comes up and say oh your stylist has been here we couldn't find you....... Icing on the cake. *** read more

Ulta Beauty - This was the result of my root touch up. - Cosmetics & Beauty Supply Near Me - Reading, Pennsylvania

My first time there to get color & I made a follow up appointment! Natalie was very knowledgeable, listened to exactly what I wanted, gave me other ideas on what we can do with the color; I had a great experience!!! She even offered to come in early for my next appointment. When I went to check out, it's been about 3 years since I was there so I wasn't sure if my reward card was still active, the girl updated my address, reminded me how the reward program works-- amazing customer service!!! read more

I had the best haircut I've ever had last week. I was a first-time salon customer. Nathan was excellent! A hair artist! Highly recommended. I'll be back, Nathan! read more

Yeah, it is a giant chain, but my sister clued me in on their regular coupons: $3 off $10 and an occasional $5 off $10, and you can combine these with their frequent BOGO sales. Excellent selection of fragrance, including Philosophy, although way too many fragrance companies still test on animals, no reason for that. They offer high end hair products along with drugstore ones, and they finally have a good selection for curly hair and of non-sulfate shampoos. The staff here is always very nice. read more

The only place I generally go for my things such as, makeup and perfume. They have a wide variety of everything and usually quite a few options for each type of item. Their prices are usually reasonable. The store is well organized and clean, which makes for a better shopping experience. However, their employees lack of knowledge about things, especially makeup, can be frustrating. They also aren't always the friendliest of people. Overall, I come here and never disappointed with their selection of products. read more

If you love makeup, but hate the hassle of driving to KOP to go to the good makeup stoes then Ulta serves its purpose. They are like Sephora, but more casual and carry different brands. Besides makeup they also sell a lot of hair and beauty products. In addition to the more expensive brands they aslo have a good selection of cheaper makeup (Revlon, Maybelline...). You can also get great deals from their clearance section. I am always scoring end of the season nail polish for just $.69!! There is also a Brow Bar, and salon. I have not experienced either one. Customer service is definitely hit or miss at this location. Cashiers are always friendly, but I've noticed when walking around in the makeup section no one ever seems to ask me for help. Could just be my bad timing...or luck. read more

I usually go to Ulta in my hometown to get my eyebrows done, but I really needed them done so I took a chance and went here. I really wish I had waited till thanksgiving to get them done. I specifically asked for them to not take off the sides of my brows and they did. Also I have dark hair and tick eyebrows (in a good way) and love keeping them thick and they waxed them so thin they look very out of place on my face. I am extremely upset and hate looking at them and don't know how to fix them until they grow out in a couple months. VERY upset...no one likes super skinny eyebrows. read more

"Reward" program is useless. You have to always remember your coupon. I like to buy Mens products but they chase me around for the coupons which I hate because I usually spend 50-80 dollars a shot. The coupon is like not even 10% off and they fight you to scan the "store" coupon. Going to find another store. If you can't honor your coupons- that pushes customers alway. read more

I got a brow tint, and the lady was rude and was rushing and only did have my eyebrow and now I have only half my eyebrow colored. As soon as she wiped off my eyebrow tint, she left even before I paid. read more

I wish I could give this zero stars. WARNING stay AWAY from this salon!!! The one on Preston and Eldorado. They literally have FRIED my hair. They do not know what they are doing at all and should never be able to touch anyone's hair. I had to cut off 9 inches from a ombre they did. Let alone my hair was in great condition before and never had any problems with weak damaged hair. Went back one last time to get highlights, do not know why in God's name, I would. This hair dresser (guy) had my hair falling out in clumps and literally looked as if he had cut my hair. (he was only brushing through) didn't even tone my hair and left me with horrifying contrast between light and dark hair. I do NOT recommend this place at all. Make this a last resort. Its disgusting they charged me 200 dollars to have my hair fried off. Still in disbelief. read more

Went in to purchase a lip color product, which they only had one left in stock in the color I was searching for. After I purchased, I went to my car and opened the stick and found that it was broken in half. I went in to return and they told me that it was the last one and to come back the following Tuesday because they were getting another shipment. So I did, and of course, there weren't any in that day's shipment - which they can't tell ahead of time. I tried calling the following week and again no more in stock. The sales people are completely rude, there is always a crazy long line in the store and they clearly can't keep up with their inventory. Waste of time - go to Sephora. read more

I've been to this place several times over the years.I was there a few days ago and I see why I never go there.It's very expensive for one thing, if you're on a budget and two the help there is scarce.I asked for help from two different people and they act as if I was bothering them never went out of their way to help me...nevermind the fact that you're at work.Ugh!This place has horrible customer service and can be very pricey with certain items.Which is a bad combination,I won't go back there again,I'll go where people sorta kinda like their job.Lol,so sad that I have to say that,but lately I've ran into some lazy people at their job that didn't want to work,such a shame. read more

Good luck finding help in this store. Nice selection of products, but nobody who works there wants to help.

I used to go to ulta when I didn't feel like making the drive to sephora. However I will never go back. I took my mom there on her birthday to buy a new face powder and some other things for her. The woman who "helped" Us brought us to the it cosmetics. She then proceeded to take a sample it brush from the display, dip it into the sample powdered foundation and brush it onto my moms face. My mom jumped back in shock that the woman thought it was ok to use a dirty brush on her face. Absolutely disgusting. The woman had no idea why it wouldn't be ok to do that and just walked away. The manager also seemed to have no idea why spreading germs was a bad idea. As an avid make up shopper I've shopped from rodeo drive to hole in the wall shops in Asia and never have I ever had someone think it was ok to put dirty products on you. If you're going to shop there make sure you can see what brush they are using. read more

Terrible customer service. Called twice no answer. Decided to stop in, nobody asked if I needed help. When I asked for help they had no clue and said I should ask someone else. I was pressed for time so I just left. I never like ulta because of this particular store. They need to manage better, employees shouldn't stand in a corner and talk to each other they should do their jobs and ask customers if they need help or services not wait until they come up to them. read more

I LOVE Ulta Salon in Wyomissing! I have always had such a difficult time finding a stylist who understood my hair and how to work with it (it's quite challenging). I have THICK, curly hair and Ashlie always does an INCREDIBLE job! I leave there with silky straight, smooth hair and I always get loads of compliments from people asking where I had my hair done! I highly recommend ASHLIE! She is professional, talented and an absolute pleasure to chat with while I sit and have my hair did. read more

This place has HORRIBLE customer service! Even if you regularly purchase from the "luxury" cosmetics side those girls act like you are bothering them if you ask for help. This has happened to me more times than I can count. I have lived in the area for 3 years and am a regular at this location simply because of it's proximity to my home. Not once have I ever been greeted upon walking in - not even once in three years - and I shop here at least 3 times per month. It's like these girls run from you if you even look like you need help. No wonder they will NEVER be Sephora. Absolutely atrocious! read more

I just went here to wash, blow dry and flat iron my hair. Horrible!!!! I have thick curly hair. And sincerely Im not a beauty specialist and can definitely fix my hair 200% better than that ASHLIE chick did. Didn't even know how to wash my hair correctly. Definitely would never ever recommend this place to females that have thick hair. Ohh and in the inside was totally curly. Ugghhh and I ended up paying $51.00 for that crap. read more

I was at Bell Tower for 5yrs and I did not know you could get gorgeous color and great haircut for so cheap. This place was great and Crystal was very helpful and knew her stuff. I am so pleased I found someplace else to get my hair done. Wished they did Pedi's.........but that is ok. I do my spa type services at Spa at Spring Ridge and then Ulta for hair. I am going to try their derm stuff out next time. Thank Ulta. read more

Yeah, don't try calling this place because of the 50 employees standing around not one will pick up the phone to let me know if they have what I need before I drive over there! I'll go somewhere else. read more

Never again, this place damage my brows. I left my brows grow for three months because I wanted to have the experience of getting my brows done here. I had so much hair that the bitch who did my brows could get any shape done. First of all, she didnt follow the steps to do a great brow service.She was shaking and nervous, she took so much time, at the same time I was getting nervous too, when she handled me the mirror they were all over the place. I said it was fine so I can finally walk out after a hour. When I get to the register they wanted to over charge me because she plucked and wax without letting know before that they were two charge services so i can decide either to get it done or not. I refused so they finally charged me 25 dollars for fucked up brows. Never in my life had to pay such a large amount of money for brows, other than expensive they were messed up. At the end, they left me know that she was new, and it was her second day working there. Regret it forever I ended up shaving them off so I can start all over again, and I can do them myself for free and great shape looking! read more