If you are currently sitting in your car scrolling through these reviews, excited for your appointment.... let me save you. Put the key fob down, turn the car on, and leave. And never come back!
Like many people, I was excited to book an appointment here because I've had great experiences with Ulta Beauty salon services in the past. Unfortunately, this location was a very different story.
I booked a wash and blow dry appointment for 6:45 and arrived early at 6:30. The entire reason for this appointment was simple: I have work tomorrow and needed my hair blow dried. I clearly stated this and received a nod of agreement.
My hair was washed and conditioned, and I thought, great, we're off to a good start. That optimism lasted exactly five minutes.
What followed was thirty minutes of detangling... and while I understand detangling is part of the process, this was slow, uncomfortable, and completely overtook the appointment. I stayed quiet at first, assuming we'd move on shortly.
Another 30 minutes passed. At this point, I gently said that my hair didn't need to be perfectly detangled, my main priority was the blow dry. It was now 7:18 PM when I was informed about an optional deep conditioning treatment that supposedly makes detangling easier. I'm still not sure why this wasn't mentioned before we spent an entire half hour detangling.
Then I was told that if I chose that option, my hair could not be blow dried.
Pause.
Because my appointment was for a wash and blow dry.
I declined and reiterated that I wanted my hair blow dried. I was told "okay." Perfect.
Except then I was informed: after all this time.... that I would be charged a detangling fee. When I asked why this hadn't been explained beforehand (especially since budgets are a thing), I was told the fee would be $85.
Please imagine my face.
At this point, a manager became involved, and unfortunately the outcome stayed the same. By 7:30 PM, I was told that I would not be receiving the blow dry I booked.
I work Monday through Friday and simply wanted to leave with dry hair. Instead, I left wet, frustrated, and in a damp shirt. I was offered a return visit the next day for them to finally blow dry my hair, but by then the damage was done. Playing with someone's hair in a world where appearances matter this much is wild, and it's not something anyone should have to experience.
This location was incredibly disappointing. Learn from my experience and proceed with caution, or better yet, don't proceed at all.
-- Signed, someone who truly just wanted a blow dry read more