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    Skin Outspoken

    5.0 (1 review)
    Open 10:00 am - 7:00 pm

    By appointment only

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    3 years ago

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    Vito Mazza Salon  - Wash House

    Vito Mazza Salon

    3.8(181 reviews)
    2.4 mi
    $$

    I shared an honest review regarding your management style few months ago concerning Vito Mazza's…read moreson, who interrupted a service being provided in order to correct the lady performing the service in front of me. He later questioned why my comment had not been deleted because he felt it was harassment. The replied was defensive supporting my previous observation of his management skills. I was subsequently banned from receiving services. My recommendation remains the same: managerial training would be beneficial. You can find training in YouTube. according to your own response , you leadership style comes across as dictatorial and dismissive of a customer review. Regardless of the number of employees managed, professionalism, communication, and emotional control are essential in any leadership role. The business was originally built by your father, who treated both customers and employees with professionalism and respect. When customers are banned for providing feedback, it reflects poorly on the culture of the business and ultimately impacts both customers and staff. In case you are not aware, there are many businesses that offer the same services. This is not about losing a customer, but about losing the opportunity to receive constructive feedback that helps a business improve. As a former loyal customer, I also recall overhearing workplace discussions during services that involved concerns from employees, including conversations related to their tip handling and management practices. These were not isolated comments, and they contributed to a broader impression of employee dissatisfaction. When internal concerns become visible to customers, it is worth reflecting on workplace culture and communication. If private conversations are not properly managed in a public-facing environment, customers will inevitably hear things that were not intended for them. I experienced this firsthand while receiving services. Reviews are intended to highlight experiences and opportunities for improvement. Responding to feedback by banning customers instead of addressing concerns does not minimize the fact of your poor managerial skills, in the contrary, is expose and supported by yourself. I am the perfect example on how your ego gets in the way. Instead of acknowledging the review, by a simple "thank you for the review, I'll be mindful next time." You are now sacrificing the earning of one of your employees because you ego got in the way . Thanks God for reviews, they show the true nature of people who minimize others just because they think they can and/or because they are the owner of the business. Tsk tsk.

    One of the best salon experiences I have ever had. I was met by a wonderful friendly woman who took…read morethe time to help me find a wig that was right for me. From a shampoo to a scalp treatment, I felt very pampered. The young lady that did my haircut was warm and friendly and she made what little hair I have look better. That was a miracle. One of the kindest was a manager/owner and she walked me through the different kind of hair treatments available. I left in tears as I was so happy to finally have a natural looking wig. It looked like it was my own hair and not like I slapped on a wet puppy on my was. I can't thank them enough. You can't go wrong go there. The do so many wonderful services there. I wish I could give more stars. The place is warm and welcoming.

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    Vito Mazza Salon  - Waxing

    Waxing

    Vito Mazza Salon  - Color bar

    Color bar

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    Medical Laser & Skin Rejuvenation Center - Waiting area

    Medical Laser & Skin Rejuvenation Center

    4.2(20 reviews)
    2.6 mi
    $

    Very rude. I was quite disappointed with my recent…read moreexperience. When I approached her for treatment, I felt that she was not receptive to my concerns. As I tried to explain my situation, she told me I was arguing and didn't allow me the opportunity to speak. Additionally, during the treatment, she interrupted the session to attend to another customer and promote her products. I ended up waiting for about 45 minutes while she focused on sales instead of completing my treatment. This experience left me feeling unheard and unattended.

    Do NOT visit this practice unless you trust someone unqualified and inexperienced with your face…read more I visited Dr. Niu back in March 2025 for a simple cortisone shot, which I have had countless times before with other practitioners, and she was clearly inexperienced and unqualified to perform this service. Not only was she unable to give me the results that are expected from injecting a nodule pimple with a cortisone shot (the whole point in paying for the shot is to see flattening within 48 hours), but even worse - her technique was so shockingly poor that it caused severe fat atrophy in the entire area on my face. This has left an EXTREMELY noticeable dent in my face for several months that I now had to visit two separate med spas for consultations and ultimately had to pay $900 for a syringe of filler to see a slight resolution in the damage she caused. When I initially reached out to Dr. Niu about my concern of this divot due to fat atrophy in April 2025, she was extremely dismissive and took no accountability for the negative side-effect of her work. She mentioned that she had already provided me a refund (which was false because she had only given me a PARTIAL refund) and did not offer to fix the problem that she had created. The partial refund she gave me did not even begin to cover the amount of money I had to spend to fix this. I have pictures of the damage she caused as well as my text messages with her that show how unprofessional, condescending, and dismissive she was throughout the experience. Obviously this was distressing and disheartening for me as a patient. She is not a trustworthy or skilled practitioner and a simple conversation with her will prove that she's not confident speaking to a lot of the procedures she offers. I regret going against my intuition and trusting her anyway. She deletes her bad reviews and the one or two bad reviews that I have seen on here, she has replied to in an immature and dismissive manner that would not be expected from a true professional doctor. I am reporting her to the New Jersey Medical Licensing Board because this is absolutely unacceptable and I don't want other women to go through what I did. If you have also experienced this and seen that your review was somehow removed by her, I urge you to do the same.

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    Medical Laser & Skin Rejuvenation Center
    Medical Laser & Skin Rejuvenation Center
    Medical Laser & Skin Rejuvenation Center

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    Skin Outspoken - skincare - Updated June 2026

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