The stylist I was using was awesome but left. They booked me with someone else last week. My hair looks horrible. 2 inches too short, no real style, blunt cut. I wear my hair shorter in back and angled on sides following the bottom of my face and chin. I look like I have a a child's cut from the 60s called a pixie. I am ashamed to go anywhere. It will take months to grow back before I can get it styled right. Will never go back to Ulta again! read more

ULTA has gained a life long customer. I've had several issues receiving packages, twice with ULTA alone, at no fault of theirs. I called their customer service line and they have returned my orders both times, without me begging or a fight. I was skeptical of them doing anything at all for me, since it was not a mistake on their end, and I've NEVER know a retail store to take a loss and go above and beyond to make things right for a customer. Not only were they more than willing to accommodate, the customer service tech called me the next day to follow up to double check that I received my eGiftcard to repurchase my lost order. I was highly impressed with their customer service, and I will be telling anyone that will listen of their professionalism and wonderful customer service. THANK YOU ULTA BEAUTY! read more

Not the same Ulta it once was. The cosmetic displays look dirty, as do the mirrors. No one to help except a new manager following me around. He tried to put every item I looked at in a shopping basket. Limited merchandise on shelves. My last visit here. I didn't like the vibe I got. read more

No help , no service at all! All the frangrance testers are now locked up. I understand the theft but I can't try anything because there is no help. From now on I will order samples online and then product online. Not returning to Ulta read more

Went to get some makeup, skincare and perfume. I had some help from Gabby, she was amazing! Very patient with me knew a ton about the makeup, skincare, and perfume. I was looking for concealer and she matched my skin PERFECTLY. I told her about my eczema around my eyes and she found a great eye cream to help with it that is cooling and hydrating. Help me find a great new perfume. Had a smile on her face the whole time and was very kind!! read more

Week before Christmas and they have six or seven people on the floor, two registers open and a line of at least 20 people waiting to check out. I had a bag full of merchandise, I asked the store clerk if there's anyone else they could place at the register and she says "no." The proper response would be "Let me get somebody" because half of the employees are just walking around asking if clients need help so they walk around aimlessly. Such poor customer service, it's shocking to me. read more

Please do not go to Kelsey for eyebrows. I usually do them with Ashley but she was out and this was the only time i could do my eyebrows since i was going for a trip. I went in with my natural arch eyebrows (my eyebrows take forever to grow so i DID NOT have much to clean up.) and walked out with straight UNEVEN eyebrows. She outlined my eyebrows and asked if i wanted a regular clean up which looked fine. Since my eyebrows don't grow, I finally got them the thickness i wanted since they used to be thin, Kelsey waxed my eyebrows to the thinnest ones i ever had. She was nice but she truly fucked up my eyebrows when it took me years to get my eyebrows as thick as i had them. i'm truly sad. read more

Ulta Beauty - She completely flattened out my inner eyebrow, giving it a staight eyebrow impression - Cosmetics & Beauty Supply Near Me - Spartanburg, South Carolina

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They said they take walk ins but the man behind the counter only came to the counter because the phone ringing i stood there for his whole phone conversation wanted to know how soon the person could get there was not busy and was hanging with I guess his friend and no one was in the salon but he said he was booked I guess that's why he was just standing around talking to his friend horrible customer service he missed out on a big tip seeing as though I only go a couple times a year I give 100$ tips not him so sad read more

Just walked out of the store after 15 minutes of not getting helped, not even being greeted and stood in the front to ask an employee to help but she looked at me and after saying goodbye to another girl, walked off. One offered to help a man even when i was standing right by her and after that walked off to the back and walked by me without a word. Thanks for helping me realize that I no longer need to give you my business and that I should just stick to Sephora and spend my money there. read more

Called today at 330 pm to see if someone could do my hair - needed foil highlights. They were able to schedule me for 4pm! Suzette did a fantastic job and was super sweet. Plus there was a discount 25% for first-time customers to the salon. I am super happy with the color and would definitely recommend Suzette if you are looking for someone to do blonde highlights! read more

I was on a mission to change my hair style! I'm not very adventurous but Temple my hair dresser helped me out immensely. She had great spunk and she helped me through the store find different products I talked about. I will visit her again. read more

You can always be sure you will be ripped off at this Spartanburg Ulta location. I went in today to buy a luxury shampoo item. I expected to pay full price, and I did. However, I also bought a gel from a non-luxury line, and the store did not honor my Ulta coupon. The clerk was rude, and firmly established that I could not use the coupon for an item that that should have qualified for the coupon. I researched everything before I went to this location, but this location-- and maybe the national chain-- makes sure that you will pay above the retail price for all items bought in this store. read more

The salon is under new management, and I absolutely adore Temple. She always listens and gives honest feedback and that's sometimes hard to find. The passion she has for what she does shows. The cuts I get from her are the best I've ever had. I also really appreciate that she tells me about the products she's using, so I can style my hair the same way at home. She's always smiling when anyone comes in, and makes you feel welcome immediately. read more

Horrible understaffed the line is always long. I get sent here a lot by my girlfriend and they always have one person on the register. Ok fine. Tú that person has to also be a receptionist a package signer a personal consultant it's ridiculous. Meanwhile there's like 5-8 people walking the floor . So efficient.. ( not) read more

Everytime I get an email for a free product, this location never has it. I just got an email today for a free product, went into the store & made a purchase but they didn't have the free product. Really frustrating bc I wanted to try this new product! read more

Anthony at ulta is a great hairdresser! Excellent colorist,great cuts , timely service and soooo personable. Every single person I have sent to him has continued to use his services! read more

I have never given a bad review before. Having owned a business before, I understand bad reviews can impact businesses and employees. I choose to describe my negative experience at ULTA Westgate Mall located near Office Depot in the hope that management and staff will use this review to improve their customer service performances. I entered the store @ 5:40 pm on 4/08/19. I planned to purchase two items I was used to purchasing at several larger ULTA stores in TN. The set up of the store was different than the locations I have been to in TN. Usually ULTA staff are very helpful, however this Westgate Mall location in Spartanburg SC is the exception. I went to the back of the store and slowly worked my way thru to the front of the store. I could not find what I normally purchase at ULTA. NOT even once did a single ULTA staff member offer to help me!!! I left frustrated because I was offered ZERO assistance. Typically multiple staff at other locations I have been to offer to help you. This is the closest ULTA to my home. We drove in the rain, a 25 minute trip and I left with nothing. I was very angry with the poor customer service I experienced at the ULTA Spartanburg SC Westgate Mall location. I will not be shopping here again. read more

i mean its ulta of course they carry great products but the store is so cramped and when theres always so many people there its just not a good combonation. also the workers always look like they are kind of judging you or thinking youre about to steal something. im not the only one to notice this each time i go my boyfriend, friends, and family notice too. read more

If you want your hair ripped out of your head. Go here today. I had spent years growing out my hair and it is finally to my butt. She even told me how healthy it was that I didn't even need a trim. Mind you I had not touched my hair with any color for nearly 5 years straight. This should be easier than writing your own signature on a blank piece of paper. Since I had practically virgin hair. However, this is not the case. Not by a long shot. After showing her an ombre of an auburn brown color she agrees can be done. (I have a natural light/medium brown hair) All she does is leave me with my hair fried, her ripping it out from the root with a comb so small it looked like it was meant for getting fleas off an animal. I actually heard it breaking for every single hair stroke. I had to ask her several times if she could brush my hair starting from the ends and then work your way up because it was completely brushed before she started. She would get quiet and then say oh ok. Great attitude, right?!! Don't you love bitter people like her?? Should have got up right then but I already had dye on my hair. I wondered if they'd let me shampoo it out myself. I didn't get a color put on it after we washed the lifter out, because I did not want her to touch my hair again! I hope this lady does not have a daughter, she must be bald!! After she dropped the comb on the floor I saw a huge clump of my hair in it when she put it on the counter in front of me and got a new one. I mean, just wow!! How can you be this stupid? I am left with damaged, broken hair and hardly any color change. I even asked her specifically to highlight my bangs because I liked ombres that had complimentary baby lights around the face when you had long bangs like I do. And I know she heard me say this because she agreed to do it. I don't even have that! She told me to look in the mirror, and I kid you not, if it was ONE strand that was lifted and not even close to the rest of my hair. Because she took her sweet time ripping my hair out and couldn't leave it in long enough for my bangs to even look messed with. Enjoy your salon nightmare is all I can say. Because that was THE MANAGER. Ha! A joke. read more

This place is so unprofessional, you would think that the manager would be a tad bit professional....but that is so not the case. I'll rather go pay more somewhere else than go in this place. read more

Ulta has a new Salon Manager now (Jackie as of September 2014). I have been in on several occasions (for myself and my children) since she began working. Every member of her team is talented and professional. Jackie has very high expectations for service and cleanliness to her customers and makes sure that she matches you with the stylist best suited to fit your needs. While my initial experience with Ulta store was not the best, each of my experiences with the Salon always surpass the last! read more

They were very friendly at Ulta; however, my haircut was mediocre at best. The layers were choppy and awkward looking. My bangs were cut entirely too short and did not blend with the rest of my hair. I think the stylist was too focused on our conversation to pay attention to what he was doing to my hair. read more

I had a make up trial two days before my wedding the make up artist did it in 10 minutes nothing was blended. I came out looking like a clown she didnt take her time & did everything in such a rush. Will never use their services again. read more