I decided to treat myself to a car wash for my birthday. What I got was verbally assaulted and humiliated! To begin, the card reader would not read my card. It took four attempts. When I pulled up to the car wash, I realized that I have never put my newer car in neutral. It's not an intuitive step in newer Audi's. The shift goes from R to D not N, unless you release the switch. The attendant stood outside my car yelling at me. "Put your f'ing car in neutral." I tried to ask for help, but instead, he just kept yelling and waving his hands aggressively in the air. After my daughter did a Google search to figure it out, we proceeded through only to realize when we arrived home that they never touched the back of the car. It was filthy. Pictures included. Probably the WORST customer experience of my life. read more

Ultimate Shine Car Wash - Dirty rear bumper - Car Wash Near Me - Roanoke, Virginia

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I purchased the Ultimate Shine-Unlimited package. Overall I am satisfied. (my health precludes me from washing/waxing my own car) BUT It's hit or miss on a few things. Since I have the unlimited, I was my car at least once a week and get to see the differences. The attendants that Pre-wash my car. Most do a fair to middle'n job. Some a poor job. A Red Haired younger lady & a middle aged lady seem to care & do the best. The rest not so much. Rare do ALL the Roller/Brushes work. Seems like there's always one or two that don't work. Haven't used the Vacs. Prefer to do that at home. read more

(Posted this on Google, too) NEVER AGAIN! The photos are what the $25 "Ultimate Ceramix" package will get you (the most inclusive package they have). Dirty rims, dirt spots, and scratches. I want to second what someone else said from a review a few months ago. The person at the start doesn't speak at all. He just motions with his hands and you're left wondering what he's even talking about. He won't even speak when you ask what's wrong. He clearly isn't mute because I saw him talking to the guy behind the glass. He was trying to get me to straighten out. Fine. Finally got that worked out. He looked over the car as he was spraying the front and the back but said nothing. As we're going through, my husband said there didn't seem to be any difference between the basic $12 package he gets for his work truck. After we pulled away from there, I got out to have a look. The photos are what I saw 10 minutes after leaving, so no, you can't excuse it by saying we drove around in dirty areas. 10 minutes on the road won't cause weeks-old dirt and grime. I had watched a video ad on Twitter/X before we went. It showed people with handheld brushes getting the rims. My husband said when he brought his truck, there were people wiping down the windows. None of this was done for my car today. There was only the one guy at the beginning who acted like he would get fired if he spoke to anyone. I will never again go here and my husband is going to speak with his company about switching their account. No, I have not spoken with a manager. I read other reviews and I know it won't do any good. I do have my receipt and my GoPro dashcam was running the whole time, so yeah, I have proof of everything. I would just rather warn others not to go here and chalk it up to "lesson learned." The scratches do p*ss me off. Did I mention this car is a 2025 and only 3 months old? Yeah, thanks for the first scratches. I have two more photos of more scratches, but they caught the white truck reflection and wouldn't show up in the photo. I should have turned down the gift my husband gave me for a carwash here and done it myself. read more

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I visited Ultimate Shine Car Wash and purchased the Wax & Shine package. The service was very disappointing. The team member did not properly clean the windshield or back window, and when I exited the wash, my car was covered with water spots. In addition, the vacuum system did not work at all -- there was no suction, so I was unable to vacuum my car. When I reported this, the team member told me the vacuum was not working because of the cold weather. If that is the case, the car wash should not be operating or charging customers for services they cannot provide. To make matters worse, the receipt states "no refunds, all sales are final," which leaves customers with no recourse when services are not delivered as promised. This is unacceptable business practice. I will be reporting this incident to the Better Business Bureau, as the poor service, inadequate equipment, and refusal to issue refunds reflect bad customer service and unfair treatment of paying customers. read more

My whip needed a serious washing and clean up after my roadtrip and these guys helped me get it done. The car wash offers several levels of service so you can customize your wash the way you want it and at a price you want. Two staff members met me as I slow rolled into the line, wheels and tires pre soak and extwrior pre treatment as I entered. This automated wash does a pretty good good of getting all the road grime off and a decent spray wax that left my car looking a lot better than when I rolled in. 3.5 Stars - rounded up for the multiple service options available 01018 read more

I bought the ultimate car wash and it includes tire shine but is never working, spoke to one of the employer said that they will repair but this is my third time with the same issue. read more

Ultimate Shine Car Wash - This is a result - Car Wash Near Me - Roanoke, Virginia

Pretty good overall. No complaints. The wash does a good job and they have clean towels and the vacuums are operational

I love this place. $20 for high quality car wash. 15 minutes of some wiping and vacuuming and car is fantastic shape. read more

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Had a problem using my new card at the Ultimate Car Wash. Found out my account wouldn't accept it. Talked with Jeff(manager) and even as busy as he was, he took time to resolve the issue. He called Angela(corporate) and the two of them took care of the problem with no further issues. I have been a customer of theirs since they opened the doors and will continue to be. Tha ks so much for your help You two just made my Christmas card list. Lol!! read more

I suppose I was expecting someone to be around to ask questions regarding the membership... Only wishful thinking because there was no one anywhere except at the car wash entrance itself. I stood there looking like an idiot, trying to figure out the car mat wash because I followed the instructions and nothing happened... oh well, I was considering a membership so that I can go to this and the location on Rutgers but since I never got to talk to anyone, I will be taking my business elsewhere. My car did look pretty nice after the wash, I guess I'm a little spoiled With other locations wiping you down completely when you exit so that there aren't any watermarks on your windshield. This one was pretty basic... just drive-through and leave without any interaction whatsoever with the staff. I got the ultimate package for a one time deal of $25 which isn't bad. I can't say that it looks any different than normal wash so time will tell.I will not be coming back to this location. I will try out the one at Rutgers and if I still can't find anyone, I will definitely go to another company. read more

Wow.....a clean car at a drive-through wash. My car looks great outside AND inside. The vacuums are clean, STRONG, and in working order. So glad I tried Ultimate Shine. read more

Worse place to work! Marc Rosado the site manager is unprofessional and inexperienced. He hires people fulltime just to cut there hours to 2 to 3 days a week, the pay is super low while the company makes millions. Marc Rosado steals employees commission pay and allows certain favored employees do drugs while working. He also allows favored employees to leave the site but still get paid, and he lies to customers about memberships and hidden fees. Marc Rosado doesn't have kids and if you have kids he don't care if your don't get hours to make money to support your family. If your single and live with your parents Marc Rosado will give your all the hours you need but the ones that don't live at home with parents he don't care if you make enough to pay bills. read more