The technicians in these busy bays seem well trained in car care and customer care. I consistently…read moreleave Valvoline Instant Oil Change in any location feeling listened to and looked after. They offer services, but do not push and seem honest.

I was happy to drive in and speak with the guys while they changed my oil. It's a little pricey,…read morebut I don't have to wait

Cold water on arrival. Sets them apart, not a huge deal but appreciated by most and it's not summer…read moreyet!! Cheap but effective goodwill. Service was quick and efficient. They don't offer mixers and other choices with the water. Bummer.

Came in around 5pm. Never been to a stay in car oil change. Only two workers at the time and they…read morewere great ! Gave me a free water and had a great attitude the entire time ! Highly recommend this place !

They are always on top of it. Great work and very knowledgeable. Price is fair. I take all my…read morevehicles (personal and business) to them.

I dropped my Jeep off for a look and Pete was efficient, kind, and honest about my air conditioning…read moreissue. I decided to not pay for the service and have since had the car appraised at CarMax, but I appreciated the way everything was handled.

I have been going to Porter's Automotive for years now and they are the sweetest, most honest and…read morecaring people! They take genuine care with making sure the vehicles they are brought are up to standards and safe. Mr. Porter is always so kind when my dad and I bring our cars in and they are genuinely wonderful people! I highly recommend them anywhere! Thank you, Mr. Porter and Porter's Automotive for all your kindness and care towards your customers and their vehicles! You are forever appreciated!

Traveling when had trouble with my car. They fixed my problem and got me back on the road. Highly…read morerecommend! Friendly, knowledgeable, and efficient. Wish they were in my town!

Avoid this Peters Creek Road location for oil changes. Recently I had the oil in our 2017 Subaru…read moreForester changed here, and the next day the car overheated and sustained engine damage after the oil leaked out. Our regular mechanic examined it and took pictures showing that the oil filter had not been re-installed properly in the oil change -- there were two seals under the filter instead of one, causing the oil leak in our mechanic's opinion.

I was told they did inspections until 3:30. I drove down and around 1:30 I was told I was in line…read morefor the inspection. They had a 30 min lunch and I was next, so I waited. After 20 minutes of waiting they sent someone else out to tell me they weren't going to do my inspection. No explanation just they weren't going to do any more inspections. A waste of my time.

I finally needed to have the oil changed in my car. I work from home and don't drive often. I…read moreturned into Take 5 in Salem and was assisted immediately and given a bottle of water. The choices were explained, for my model I need synthetic. The crew working today were very nice. The oil change was done with good practices and the fluids they could top off they did. I highly recommend this location.

Very quick service. I like the in car service. Car honks from me. They do a good job.read more

awesome service great crew and very knowledgeable about cars and the customer service is greatread more

Potential applicants should do their homework before considering employment with this franchise…read more Based on what I personally witnessed and experienced, I observed what I believe to be unfair and racism also inconsistent treatment of employee, which left me with serious concerns about the workplace culture and management decisions. I am particularly troubled by what appeared to be disparities in how certain employees were treated, as well as hiring decisions that, in my opinion, did not always prioritize the most qualified candidates. These observations are based solely on my personal experiences and perceptions. I intend to discuss these concerns directly with Mike and management. I encourage anyone considering employment here to read employee reviews, ask questions during the hiring process, and make an informed decision for themselves.

I came here for an oil change and attention the the brakes. I arrived at 10am. They told me it…read morewould take 90 minutes, and they just needed to order the car parts from I'm guessing another location. It's 3:00 and I am still waiting for my vehicle. They did give me a 10% discount, but that $50 doesn't make up for 6 HOURS of waiting. The woman managing the shop was doing her best to keep up, however I still think this is unacceptable service. Disappointed.

Went for inspection, like we do every year. This time,had rejected insp.,took car to mechanic,…read morefixed what they said was wrong, still rejected, something to do with tie rods, which mech said were not broken, jiffy lube petty woman said she didn't care what mech said she was not going to pass insp til I got tie rods fixed, what are we supposed to do. Someone has to better regulate these ppl. It's nothing but them deciding whether they like you, never a prob with the men, just petty women, get them out of there.

I was recently at the Valvoline Oil Change in Hollins. (The one that doesn't do inspections.) The…read moreentire staff was helpful. While this store doesn't do inspections I was happy to have them change the oil. I felt like every employee was helping me during my visit. The men were so helpful! Even though I live in Salem I was happy to have this station do a better than excellent job on my car. Thanks fellas'! Pat Nichols

Ian and Associates were awesome and thorough. You stay in your car while they service your vehicle…read more Great for me since I use a wheelchair. I will definitely keep using their services!!

They rotated and put my tires on, but man I sat there FOREVER!! They forgot I was there... which…read moresucked, but I got the tires at a reasonable price

Mrs Lola and Sergio helped me they are terrific !!! They are warm and welcoming! Always great…read morecustomer service and so understanding and respectful. my mother in law and I both come to this location bc once we found them we don't want to go to any other firestone! Just a special shout out to them !!! Also as well as their other staff they are also great!!!!!