I love this shop it's cheap and good work, I arrived 10 minutes before they closed needing atleast…read morean hour of work done and they stayed late just to help me out and were very helpful and polite, they engaged in conversations, I met the owner and he is a stand up man with good morals 10/10 experience

I'm extremely disappointed with the experience I had at this shop. After initially speaking highly…read moreof the business, I now feel completely misled. The quality of work done on my car was poor, and when I brought it to the owner's attention, he suggested I take my review down so they could "rework" the job. Let me be clear: I was only offered a rework on the condition that I remove my honest review -- which is unacceptable and unprofessional. The owner also tried to blame my driving habits for the failure of the neon lights -- even though those same lights have been on my car for over three years without a single issue. He later backpedaled on that claim but still refused to take responsibility or rework the job unless I stayed silent. Based on other reviews, I fully expect the owner to respond to this by pretending he offered to fix the issue -- but again, the truth is that the offer was conditional on me removing my review. That is not real customer service. That is damage control. This seems to be a pattern: dismiss the customer, shift the blame, and avoid accountability. They're quick to take your money but don't stand by their work. I regret ever recommending this place and will be warning others. As someone active in OKC car community groups with over 20,000 members, I'll be letting others know to avoid this shop. Businesses should earn good reviews through honest work and respect for their customers -- not manipulation and excuses

I came out from California to Oklahoma City and noticed my fluids (Oil and radiator fluid) on my…read more2013 Toyota were slightly low so I wanted the fluids topped off. Travis was my service advisor and he took great care of me. He was kind, friendly, and helpful. He treated me like a valued customer even though this was my first visit to this dealership. The dealership was very busy with other cars but amazingly, I was taken care of within 45 minutes and I was back on my way. They are very efficient and very customer service oriented. I am only out in Oklahoma for a few months, but I will definitely see Travis if I need additional service while I am in town. He was so easy to work with, and they topped off my fluids at no charge. Thank you Travis and Fowler Toyota of Norman!

I recently moved to Mustang, Oklahoma from Las Vegas , Nevada for early retirement. My son…read moresuggested Fowler Toyota for Service and we dropped off my 2010 Toyota FJ Cruiser for oil change , other services , and inspection. Ricky Toumbs was my Service Advisor and he was very nice and informative. He contacted me about other repairs and services that were recommended and sent me a form to check off what I wanted done and what I didn't want to do at this time with prices for each item. It's not cheap getting things done at the dealership , but Ricky gave me a Military Discount and good price for the items I had repaired or serviced. I went to a 4 wheel drive service shop in Las Vegas before I left that was highly recommended and had good reviews. Well turns out they broke a bolt from my skid plate and others were missing and didn't tell me and I only had one bolt holding it on for my drive from Vegas to Oklahoma with my SUV loaded and a hitch carrier mounted on my rear bumper with a heavy box on it. If that one bolt would've came off while I was driving 70mph down the highway I most likely would've crashed and been injured or killed ! Unbelievable ! So , those thread holes had to be rethreaded and one broken bolt in frame had to be drilled out and rethreaded. Synthetic Oil Change , PCV Valve replaced , 4 wheel alignment , 4 wheel drive service ( change gear oil for front and rear differential , transaxles , and transfer cases ) , rear brakes and rotors , after Taxes and Discount came out to $1001.00 . I was figuring about $1,400. Yes an expensive trip to the dealer , but I do recommend seeing Ricky at Fowler Toyota. My son had already told me about some bad shops in the area so it's good to know someone who already knows about those places. I'll be back in the Spring for a Tuneup.

Excellent Service along with great personal advice about what would be the best repair service to…read moresafely put your injured or sick vehicle back on the highway to live a longer life. They really do take their time to inform & educate their customers. The guarantee behind the sincerity to do the best repair & service to their customer's is something that has been trusted since they have been in business in this remote rural area in Patrick County located on Heidelbach School Road approximately less than a quarter mile from the intersection of Union Bridge Road 623 which is 3 miles north of Fairystone Park. Thanks for such service Y'all !!

I've been coming here since June last year. I love how thorough they are. They seem honest and…read moreactually care. Also their prices are very reasonable.

Lowest Shop Labor Prices in Norman, Talking Hundreds lower. Above and…read moreBeyond , Received Call the Next Day after Installation to check on How I liked the New Setup. Thanks Again Ralph

1st audio place..they wanted 350 added parts+250 labor equalling to around 700 dollars, when I…read moresupposedly already had all the parts..I came here next to extreme audio. 5 stars, done in a few hours total was under 300 ..$230.. for my boss be7acp.wx installation audio system with backup camera hookup. Definitely would recommend.

They were very helpful. Fantastic service and stayed late to help me with my car after work and…read moredidn't charge me thank You.

They were attentive courteous & really helpful. We had a great experience. I would definitely…read morerecommend them!

Fantastic customer service. Took in a Jeep Grand CheroLee in need of a detailed detail prior to…read moreselling. The car look wonderful afterwards and we got top dollar for the sale. I will take my new car when a detail is needed in the future.

Disregard negative reviews, Jim stands by their work here at Auto Image. I got my Land Rover LR4…read moredone over here and they made it look brand new. I'm very picky and detailed and I did notice very minor things, but as understanding as I am they do have a lot of work. I made note of it to Jim and he made it right and got every detail worked out I had made any concern out of. Highly recommend them! Brian G

Jeff is amazing to work with. Very kind. Mornings aren't my thing and I couldn't make it at 8am to…read moredrop off my car. Bless him, he let me drop it off in the afternoon. I was in no hurry to get my car back so I told him to take his time. I love how he texts you updates.

They fixed my car's electrical issue, and returned my car the same day. Kept me posted thru text…read moremessages and called me with the price estimate. Highly recommended.

Keith and Carrie (hope I didn't misspell) . . . are an asset to the community and the often…read moremaligned auto repair and collision repair industry. Couldn't agree more with others that 5-stars is nowhere near enough to tell others the incredible level of kindness, professionalism, knowledge, and caring you will find at Thomas Collision. Their team has incredible attention to detail and goes above and beyond in every aspect - one of their team even took the time to carefully remove the OSU emblem on my damaged tailgate and put it on the new one, and it was straighter than when I had done it. Another took time to clean my truck interior and got mu mats cleaner than I have ever been able to get them. Thomas' Collision fought for the needed repairs, and I cannot thank them enough for the MONTHS they put into the back-and-forth with my insurance company. More than $30k in repairs were done in a beyond timely manner, and the attention to detail and professionalism in every aspect of the repair is obvious. I dare say my Super Duty looks better than the day I bought it new. I will return without hesitation and recommend them to anyone and everyone. Start to finish, they made me feel valued and I can't imagine the mess it would have been with my insurance if I had brought my truck to another shop.

5 stars isn't enough! Everyone I spoke to was always professional, friendly and made me feel like I…read morewas a Celebrity! Kerri was always smiling and very knowledgeable. Keith was very informative and helped me work through the claim process and he knew what he was doing. Excellent customer service, they do really care about their customers. They kept me informed of the process and stood by everything they told me. The lobby was clean, well maintained and welcoming. The work on my vehicle was beyond exceptional, and my Explorer looks good as new. I am soo glad I made the choice to go to Thomas Collision Center! I highly recommend!!