Thank you so much for your excellent care. Everyone helped me feel very much at ease. I was grateful to have such high quality of care and understanding. The office team was very professional and efficient. its Is also great to have a facility so close to where I live. read more

I went to this urgent care because of a sore throat. I went to the Enchanted Hills location. I was seen rather quickly by the medical assistant and got a throat culture and lab work. The med assistant said I needed amoxicillin which was ordered. This office told me I could go home and they sent my prescription in to the Bernalillo Walmart by computer. I was notified by the pharmacy via text message that my prescription was ready. I picked it up and now I am fine. I received 14 pills and took 2 per day for 7 days. I have been to this location before and they do a very professional and thorough examination for the patients. My wait time to be seen was 30 minutes. read more

Terrible urgent care. We've been to this place before and fully aware of what our cost will be. Which is fine when it's around the corner and we need to get our son seen but the medical assistant "Ellie" if that's her name was extremely rude. We asked her a question regarding the cost of possibly getting additional tests on our son i.e. flu or Covid, when she offered if we wanted the test, and she completely brushed us off saying that's through our insurance and moved on. From the moment she walked into the room she wasn't hospitable at all. When I asked for her name she was already getting defensive and I truly hope management has cameras to view her actions because she decided to act as if my husband and I were attacking her verbally when she like a child calls her management with an open door as we spoke with the receptionist to pay. If that's is not her name I would like to mention that our visit was on 2/14 from 1-2pm. Aside from this assistant, the receptionist was a lot of help and the doctor was able to diagnose my child quickly for what we came in for in the first place. I will however choose a different location and glad more urgent cares are opening in the area. read more

For those mentioning their disappointment with this Urgent Care, I can only imagine there has been a big change with employees / management. I needed care on December 11th in Rio Rancho. I was warmly greeted and seen immediately. The staff was professional and very thorough. They diagnosed my issue and ordered the prescription I needed right away. The labs were diagnosed right away. After leaving, they told me they would call me if any further lab information came to light. They called me in the evening on the following day. Saturday evening! Please do not avoid this ultiMED location after reading poor reviews. My experience could not have gone better. read more

From my experience the receptionist today was horrible. Had attitude once I walked in. No smile no friendly hello how may I help you! The so called "supervisor" was no help either! Coming from a medical assistant myself you're the face of the organization and should be professional, nice and compassionate toward patients. This place should not even get one star. I would not recommend this place. Hope whoever works here reads this! Words for improvement? Sure. Replace with nice compassionate workers who want to actually help, and hope they have some sense! read more

The lady at the front is a total B$!;&. Rude, no manners and super snotty attitude. Didn't see the doctor because I left, I won't be treated that way by a receptionist. read more

Wonderful urgent care. They took such good care of me. DR. JERIANNE discovered a med allergy and treated that along with my shingles. She took the time to explain why I felt bad. She helped me so much and the staff was so nice and caring. Short wait time also. read more

Front desk is absolutely rude. The doctor was great and actually took the time to exam me. I wouldn't come back here if I didn't have to.

Sloppy, unprofessional, negligent. Why didn't I read the dismissive reviews before using this facility! In all honesty the facility should remove the word urgent from its name. Negligent as instructions for immediate emergency care were not written, only spoken. Poor, unprofessional service. Very sloppy. Sloppy and unprofessional in calling in script. Pharmacy had NO record of receiving script. Follow up call to UlitMed necessary to have script come through. You would think a positive covid test and diagnosis would add a sense of urgency. Au contraire! Languished in the examination room for an hour waiting for the results of a 20 minute test. Beware. Look at the reviews. The one star ones are spot on. Have to go back more than five years to see anyone above one star. Avoid at all costs!!! read more

Tiffany was the least compassionate person I have ever met in a medical facility. Everyone in a medical care facility should show compassion , patience and professionalism. If you can't do that, you are in the wrong field. Dealing with a sick elderly parent is very difficult and stressful. Walking into a medical facility and feeling as if you're not welcomed or your needs are not important causes so much stress and anxiety. Tiffany your behavior was horrible and your attitude was disrespectful. I hope you are never made to feel as you made my mother and I feel today. Do better read more

I went here because I knew they could see me quickly, and their website said they did x-rays however, I ended up paying $250 (not even my copay) to be treated like an inconvenience and sent elsewhere for x-rays. I was never referred to a specialist, instead was given vague instructions to come back to them if still in pain. The nurse practioner that I have seen twice now is rude and snarky, the worst bedside manner I have ever experienced. I will never go here again. I ended up at PresNow a couple days later and got way better care, on-site imaging, and referrals to specialists that I needed. read more

The staff s great. They are always friendly and efficient in their care. The facility is always clean.

I have been there several times over the last few years for Asthma related breathing issues and they have been very professional and quick. All aspects of my visits are receiving 5 stars! read more

Martha at the front desk was rude and didn't care about the patients coming in. she was even rude to the delivery guy dropping off boxes for them. she was hateful and ignored some patients. she decided to get on the phone with I'm assuming her office manager to defend herself on how two patients walked out and the delivery guy. she straight up lied to whoever she was on the phone with. I observed the incidents myself. Martha has no business doing this job! people who come in are not feeling well obviously and don't need a mean rude person checking them in. I'll never go back! read more

I utilized this facility (Rio Rancho location) for the first time a few weeks ago instead of having to sit at the er because they advertise they have radiology. (I had been experiencing severe stomach pain for over a week so figured if I need an ultrasound they had the tools to assist me) That's not true at all. I went on a Sunday. Waited maybe 20 minutes to be seen. The staff are not friendly at all. They seem irritated that your even there. The exam room feels cold and unwelcoming. I was seen by the nurse practitioner Jerry Ann, who comes in smelling like a cloud of smoke. She spent not even 5 minutes with me and insisted I had a virus and prescribed me Zofran. I knew what this med was used for as soon as she mentioned it because I worked in healthcare and was confused because I was not experiencing any symptoms to even be prescribed this med. And they expressed they don't have radiology on Sunday so I walked out of this facility very confused and frustrated that I wasted my time. I called a few days later (Tuesday to be exact) stating I was still in pain and wanted to see if I could have an ultrasound done to be sure we didn't miss something. They front desk told me they didn't have someone to perform an ultrasound at the facility once again. They had Jerry Ann call me back to which I expressed that I was still in pain and that I didn't think it was a virus. Keep in mind, I wasn't vomiting, no diarrhea, no fever, no nausea. I simply asked if I could have orders to get an ultrasound because my friend is a nurse and when I showed her the location of my pain she was afraid I had been experiencing kidney stones. Upon me expressing this to Jerry Ann she immediately got defensive, her tone was agitated and rude. She straight up told me to go to an er if I didn't trust her! Who does that?? So this is what I took away from this horrible experience, they obviously don't care about their patients wellbeing. Didn't offer to have me come in to be re-evaluated, didn't offer an ultrasound. Just pushed me into the hands of another facility\ provider. Please save your time and money. I predict this facility won't be open much longer. read more

I couldn't hear in one of my ears, I was told about another urgent care place that charged half of what UltiMED was going to charge but I read their reviews on google and made the decision to check out UltiMED based upon when I called, the person answering was kind, upfront about cost and wait time. When I arrived there was but one other person waiting to be seen and it was very clean. Filled out paperwork and than was taken back within 5 mins, Dr's assistant check vitals told them what I was experiencing with ear. The Doctor came in looked at my ear and addressed the resolution, was completely taken care of within less than hour. I walked out feeling like a million dollars, no hesitation in ever going here for emergency circumstances for all the reasons such as honesty, cleanliness, empathy from all staff and wait time. Thank you UltiMED read more

Went to office 35min before closing for my daughters eye. Was stopped by a sign that says "please return to car and call (505)771-9833" so we did just that just to get an automated voice saying "please come by our office or make and appointment online". So I tried online as got "We apologize that ZipPASS is currently not available. This clinic is a walk-in clinic, so you are welcome to walk-in during open hours without an appointment. No appointment is ever necessary." And lady at front desk just sat there and watched. I know they were close to closing however, nowhere does it say anything about not taking walkings 30min before closing or anything!! Very disappointing. Would give no starts but won't let me. read more

ultiMED Urgent Care - Message I got online appointment making. - Urgent Care Near Me - Rio Rancho, New Mexico

Extremely rude receptionist, not friendly at all. Doctor was nice enough but not very engaged and just very quiet. I would recommend just making the trip into Albuquerque for better care. I was really bummed because it's the only urgent care in Bernalillo area. read more

I've tried this place more than once and both times have been very disappointing. They do not answer their phone, yet you can't go into the office, you have to wait in your car and call until they finally answer. Today, I waited 20 mins outside and called 10 times before someone finally answered. When they did, they couldn't even see me. The most frustrating thing is online, it's says walk ins only when I tried to schedule an appointment and then when I finally get someone to answer, it's by appointment only and they wouldn't see me. It was very frustrating since I wasn't feeling well, first of all, and also the fact that online says something completely different. Super unprofessional and the receptionist had no sympathy. She was very rude about it when I tried to tell them I tried to schedule online but couldn't because it says walk ins only! I guess I'll have to drive to Albuquerque for any urgent care needs. And I'd rather do that than try this place out again anyways. Don't waste your time. read more

ultiMED Urgent Care - Website - Urgent Care Near Me - Rio Rancho, New Mexico

care quality, amazing staff, quick and efficient. highly recommended. Best health care needs. L. Nevarez

The center was clean and I don't know how to give zero stars, that's why it has one. I went there for several reasons. I hate going to the doctor so I had my fiancé fill out the form so I couldn't lie about my symptoms. He checked about 20 boxes on their form. The Doctor never addressed any of them. Never even really even looked at me. A week later I was in the hospital for over a week. I WOULD never go back to this place!! And they charged me 169.00 and charged my insurance company!!!! read more

I would not go here again nor would I recommend anyone else go here. I was not properly diagnosed because of lack of diagnostic equipment at this business (they have no x-ray and no EKG). I was told that "you sound OK" as my diagnosis. I have reported the business to the Attorney General's office and will be following up with Medical Board and Dept of Insurance as well. Again...don't make the same mistake I did. Go elsewhere for your health care needs. read more

Do not go here if you get something in your eye. You are better off going someplace that takes an eye injury more serious..

Spent an hour and forty five minutes, not very busy that day and doc finally saw me for 5 minutes after I sat in an exam room, without magazines, twiddling thumbs for 40 minutes. They don't have xray capabilities and I was told to go to my own doctor for an xray. On my way out, receptionist asked for my discharge summary, I hadn't been given one. She told me to wait and they'd write one up, ten minutes later, I'd had enough and last, asking her to email me the summary. Never got it. Called the next day, left a message to please email it to me, never got it. Doctor apathetic, disinterested, seemed confused. Don't bother with this place. read more

Took money both from me and my insurance. The care for ear pain was minimal. Mostly a scrip for stronger Tylenol! The medic/ nurse practitioner was pleasant enough but issue was not really addressed. There isn't much in the way of solid care on the non emergency level throughout Albuquerque and west side which is disturbing. read more

My son needed to be seen. The entire staff was friendly and patient with my little guy. I was impressed with the quick and efficient visit.

I like to come here because it usually isn't a long wait and the Dr. Is really good but today there was a bit of a wait can't complain since other times we were seen right away also it a nice and clean place. read more

Wonderful staff, I brought my son here a few times. We always leave feeling a little better.

I went to UltiMed in Angel Fire today for a COVID test. I was told that I had see a PA before the test could be administered. The PA then told me that they didn't have any tests available for COVID and that I only had a head cold! I'm not sure how they could tell me that I didn't have COVID without administering the test, as the cold symptoms are pretty much the same as Omnicrom. I was charged $225 and I was never able to take the COVID test. The receptionist kept telling me that I didn't qualify to be tested?! I don't think that is correct as the CDC is recommending test for everyone with cold symptoms. Besides, even she thought that I qualified, they couldn't give me a test, because they didn't have any!! read more

I like UltiMED because it's close to home & the front office staff are professional & courteous. The last two times we went here PA Martin didn't even lay his hands on us. Didn't feel our lymph nodes, which we told him were swollen, didn't look in our ear or nose...He said we weren't telling him exactly what was wrong & made my daughter feel stupid & sent her for blood work. So we waited the week to see our regular doctor & she was given a proper exam & had an infection & she was given medication. Very disappointing & unprofessional of the PA. read more

Go to Pres Urgent Care on High Resort or anywhere other than here. 12/15- worst experience - extremely rude receptionist and I told her that the experience today is completely different than we had experienced before. This was after her eyes got all big and she was nasty towards me for asking why it had been more than an hour wait time. She LIED to me when she had major attitude telling me there were 5 people in front of my son. She lied to me because when a father and his daughter came in a few minutes after us, she told the father that there were 1 or 2 people in the back. As we were the only people in the waiting room, that means that there were only 1 or 2 people ahead of us and one person left before we went back. So, she lied- this is the woman in blue with glasses that checks people in and does the xrays. So, why the attitude when I ask what is going on after waiting for 90 minutes? She lied. What they did was, they took people that came in after my son and gave him no respect. For a child to be forced to wait more than 90 minutes to be seen is unacceptable. The nurse insulted my husband that she remembered from a previous visit with another son of mine. She called him "the guy that falls asleep." My husband has a name. He has a medical condition called narcolepsy so he can't control that he falls asleep. Two of my kids were with me and they asked why the lady said that about their dad. No one was friendly or nice. No one acted like they cared at all about my son. There is definitely no reason to return here. We just told our pediatrician that this was a good place. We will correct that statement in the morning when we talk to him. We will go back to Presbyterian Urgent Care on High Resort from now on, post how people behaved today on every social media platform and by way of word of mouth. My son is so upset because I told him that this place was good. Never again. read more

The staff was nice enough but the CNP (Elizabeth Holguin) really didn't listen to anything we said about our daughter's symptoms and seemed more interested in getting us out the door than providing an appropriate treatment. I won't be using them in the future. read more

We just left and the visit was outstanding. Staff was nice and efficient. The care giver was outstanding she even stepped out to call a consultant on our Daughters eye. She came back with a couple of options. Very attentive. read more

I left Presbyterian urgent care because they were so grouchy and rude. I went to Ultimed instead and I couldn't be happier with my decision. The staff was amazing. Very friendly and knowledgeable. From now on, I'm going straight there! Very good experience. read more

My first visit their physician tried to solicit my business at his private practice. This visit he listens to me breathe 3 times and proceeds to diagnose me. Refuses to do any further testing. I am aghast and only went there after my niece the nurse insisted I go to make sure I don't have pneumonia. What a quack. It sucks too because the location is nice and the front staff are extremely nice. But ultimately, what I need from an Urgent Care is good competent medical treatment and it can not be found there. read more

Went there with a sprang ankle & injured knee. Dr only really looked at the ankle & gave me a splint that was so small it was a joke. Left without a support for the knee. The knee turned out to be a multidirectional meniscus tear with a flipped fragment into the meniscotibial recess. read more

Worst experience I've ever had at an urgent cart. I'm giving One Star because the lady at the front desk was very nice and patient, as she handled my new insurance changes appropriately. There was no one in front of me so thank goodness it was fairly fast. The unfriendly gentlemen/ nurse took me to one of the rooms asked me questions about my symptoms. Shortly after the Dr. (John, I believe this was his name) came in. Looked at me and sighed, seems you have a cold. He proceeded to tell me how to make chicken noodle soup to help with my symptoms. I agree chicken noodle soup is a great remedy. It would have been fine him giving me his suggestion about the soup. He just looked at me like he was finished with the visit. I asked him to take my temperature. He said "oh the nurse did", I responded no he didn't. He proceeded to feel my head with the back of his hand and shrugged at me. I'm sure he was right about the cold. But He could of at least listened to my lungs, checked my ears, maybe checked my throat. Made some sort of attempt to make me believe I was receiving care. I am disappointed and will not be returning. I will be making a call to the manager in the morning. read more

The staff is outstanding! Front desk Jennifer is so nice and the nurse I had (did not get her name) she made me feel comfortable at my time of pain. She went above and beyond for my care both physically and emotionally. Dr. Bob was excellent! read more