What started out as a wonderful experience turned into a nightmare…read more I truly believe the owner knows what he's doing but his employees aren't experienced enough to complete things correctly without his constant guidance. In his absence they made one mistake after another. When mistakes were pointed out the owner lost his temper and tried to make me feel like I was just being too picky. Okay company for a roof maybe, but clearly not experienced with siding installation and not willing to completely fix the problem. Only offered to "re-work" misaligned siding. I couldn't be more disappointed in how our project turned out.

Mike came out immediately to look at our home on June 8, 2021. After a thorough review of what was…read moreneeded, he left and I awaited to receive a proposal. Three weeks later I called in to see how it was coming. He informed me he turned it over to Bill the owner and I should hear back in a couple days. The next week I called back in and left a message. No return phone call. I waited another week and left another message. Silence. I called back yesterday, one last time. Nothing. So I guess it is acceptable as a company to not talk with customers and pursue opportunities. Think twice before wasting time with the unresponsive, uncaring, unfriendly focused company.

I am a manager for a couple apartment buildings in town and out of town. They have always answered…read moremy calls, puncture on time. Customer service is top notch. They will always make sure you are taken care of in a kind and neat fashion. Centennial Village/Judith Basin Manor Teresa Johnson/Manager

I have called upon this company 3 times in the last year and their service has been outstanding…read moreevery time. I highly recommend them for their prompt service, fair pricing and courteous staff. Contact Scott, he will take great care of you!

The staff was efficient, friendly and professional. I would definitely recommend themread more

Initially, I believed the service was professional, but after going through the billing and…read moreinsurance process, I would strongly caution others before using this company. When our basement experienced a sewage backup, our plumber recommended Clean Sweep for restoration. Rob and his crew arrived quickly and began work right away. However, we were pressured to sign a contract under the impression that our insurance would cover the entire cost of the cleanup. At the time, we were told not to worry about pricing because insurance would handle it. Later, we learned that Clean Sweep uses a custom price list that is not aligned with the rates many insurance companies recognize. When insurance did not cover the full amount, we were left responsible for the remaining balance. The cleanup alone was billed at over $16,000, and we were warned that unpaid balances could result in a lien on our home. They also attempted to steer us toward a partner contractor to perform the repair work after mitigation, with an estimate of about $17,000, much of which insurance indicated it would not cover. My advice to anyone dealing with a similar situation: do not sign anything until you know exactly what the services will cost and what your insurance company has pre-authorized. Ask for itemized pricing in advance and confirm coverage directly with your insurer before work begins. In hindsight, I wish we had slowed the process down and clarified costs before allowing work to proceed. Restoration emergencies are stressful, and it's easy to feel pressured into quick decisions.

Main issue was very weak water pressure from one of the showers. They "fixed" the issue but forgot…read moreto turn the hot water back on. Then came back to "fix" what they'd neglected to do (their bad) and charged another $150 for a 30 min visit which they claimed was from a faulty part in the water heater which they also claimed we would need to replace within a year. They say that we were lucky the water heater lasted us 16 yrs when most only last 10-12 years. Really? Is that why the water heater at the house we lived in before lasted 50 years+ without ever needing to be replaced? Guess we were just "lucky"--maybe this is a sign that I should play the lottery. He had a very tenuous relationship with the truth as he said he checked the water and the heat worked on his first visit which was a load of BS because he never did. Then this time there wasn't warm water and he even said we'd need to run the water for 20-30 mins for the heat to kick in bc the water heater was big. Funny, I don't seem to recall him running the water for more than 30 seconds on his first visit--all he confirmed then was that the pressure was stronger than before!

Excellent service. Very straight forward and accurate regarding pricing just over the phone. Told…read moreme exactly how to solve the problem over the phone but had them come out to do the job professionally just to be safe, which they did.

The crew did great, they came out within a timely manner and got to work! They had it all completed…read morewithin a few days & cleaned their mess thoroughly! Very nice people! My only complaint would be that he does not accept credit cards nor have a card reader (but he did mention that he is working on it!) Give these guys a call!

I am so fortunate to have found Elita's Cleaning Service. Elizabeth and her team are very courteous…read moreand professional. Their attention to detail is excellent and always on time. I highly recommend them for your home or office cleaning!

They are imaging! I got my appointment for the next 2 days when I called. They are very…read moreprofessional when com to power washing. They did soft washing so it won't damage my house.i am happy to got the service from them. Very highly recommended.

Ishmael and Juliana were simply the best! From the first phone consult to the work getting done we…read morecould not be happier. They beat everyone's price quote. They got the job scheduled on super short notice, as in: "can you do it tomorrow?" "Yes, we can do that." They arrived on time. They were friendly, cheerful and explained everything well. They finished in a timely fashion and took great care of our newly planted garden. They rinsed the plants multiple times during the process. It's now been over a week and the plants are still doing fine. The house exterior hasn't looked this good since it was new siding. We have areas of vinyl and aluminum siding that did not pose a problem. They even did a nice job on the gutter covers and the windows. We highly recommend this company. They will be our only call next time our house needs a bath! We're also likely to bathe it with more frequency now that we know what a difference it makes (plus at their price, I can afford it once a year).

I highly recommend Kathy Ott and her staff at Otters! They have helped me with cleaning,…read moreorganizing, and packing for a major move. Kathy has been a caregiver for children with special needs and elderly. She approaches helping others with a positive attitude, no matter what the job entails. When she scheduled her staff for additional help I was impressed by them as well. They want specific feedback so that they do the job how you want it done. It isn't easy to find reliable, trustworthy, help in your home which is why I tell everyone about Otters.