Our washing machine broke in the morning. ChatGPT recommended Ultrafix Appliance Repair so I phoned them. They were able to come within hours of my phone call. Technician was very thorough and we were pleased with his work AND the price was right. I highly recommend them. read more

They came to my house to repair my refrigerator. They opened the drawer and saw that the panel was out which is what I told them on the phone. They said they'd need a part and it may be $1500. They then text me 2 days later and Sid they couldn't get the part even though the refrigerator was only 3 years old. When I called them they couldn't even tell me why the part was they were trying to order. TOTAL SCAM! read more

Called them about a leak in the freezer which was creating a sheet of ice across the bottom of the freezer. The technician was very nice, but I paid $85 for the service call, the technician struggled to remove parts to gain access, then couldn't diagnose the issue. Said he had to talk with his manager, who he couldn't get ahold of. Finally said he wasn't sure what the issue was. Could be a compressor, could be the defroster system. He left without providing a diagnosis or estimate. Poor experience and waste of $85. I would appreciate a follow up and a refund of the $85. read more

Avoid this company at all costs; there are many more reliable, quality appliance service firms out there. I like others I expect chose Ultrafix because their website strongly implies that they are officially certified technicians for the brand of stove top I have, this is NOT the case. The service I received has been incompetent at best and a significant waste of my time and money. The large amount of online (Google) reviews they have are due to incentives they are offering. Yelp seems to be somewhat more realistic. After 5 visits over 6 weeks, ~8 hours of on-site work and easily 10+ hours of my own time waiting on the technician - the issue I have with my appliance is STILL UNRESOLVED. I have surgery up-coming and was trying to fix this issue before then but these guys have made everything worse. This is not rocket science. The technician mis-diagnosed the problem multiple times, showed up with the wrong tools, was never on time and often late, spent much of all his time talking on the phone (possibly getting guidance on the job), and never seemed to have a grasp on the work at hand. About as bad as it gets. To make all this worse, Ultrafix management are now refusing to refund the $2200 I paid them even though they've given up on the issue, suggesting that the only way I'd get a full repayment is if I allow them to re-install electronics they tore out weeks ago which I have no idea how it's been handled or stored! They are expecting me to pay for their "trial-and-error" approach to their work. I now need to go legal to get my money back and I will be informing the PA State Attorney General about their clear misrepresentation of themselves as being affiliated with the major appliance brands as well as their misuse of online review platforms. read more

My technician replaced my fridge fan. When he showed up, he had the wrong part so rather than simply connecting it he had to use a lighter to self wire the fan wires. And he taped it with electrical tape. This is beyond nonprofessional. He seemed incredibly rushed. And with the initial quote, we were told the freezer door roller was busted . He didn't even bother to replace that at all. After leaving, I noticed my smart panel was throwing a code. My 16 year old used AI to determine that the error code signified loose or disconnected wiring. He took off the ice maker and saw that the technician didn't reconnect the ice maker. And that's after I've already had to wait 3 days for a part replacement. I'm extremely frustrated, and for $400 I would have expected better customer service. read more

Disappointed regarding there not being clear in price. Tell customers $85 to show up and it is applied to any repair They said a part needed and had to order Total now $400. Came back a week later and said only issue is freezer shelf had ice on it and needed to be pushed in further. ( should have caught this on first visit) tried to charge us now $200 I had to call them and ask how can rationalize that for merely pushing in a tray. What happened to the $85? They only then reduced it to $150 Felt taken advantage of read more

Worst experience with a repair service in my life, a total ripoff. The original appointment was scheduled quickly with a 3 hour window. The repairman was 2 hours late. He performed a diagnostic and told me the compressor needed replaced and called the office for pricing. Now most people would assume that having the price would mean that it was available. 3 days later they called to tell me they could not get the parts. When I asked to speak to a manager I was told they were not available and I would get a call within 40 minutes. 3 hours later, after no call back I called again, still no manager available. An hour and a half later I finally received a phone call. I was told the parts for a 5 year old refrigerator (GE) were not available. When I questioned why the call to the office which apparently showed the parts cost did not show availability then I was told it would take months to get the parts. Late for appointment, took my money and then 3 days later canceled but still felt entitled to keep the service charge. Crooked as they could be. Do not use read more

I'm pained to even give 1 star, but the rating does not allow 0 stars. This company is horrible and should be avoided. I'm in month 3 of trying to get a simple repair completed, with the initial visit in May 2026. The person came and said the problem was a control board that he had to go order. Ok fine. We then scheduled the install for a date 2 weeks later. He never showed up. We then rescheduled the install for 2 weeks after that. He came but after 5 mins said the control panel he had procured was defective and he needed to order another one and come back. 3 weeks later we scheduled the 4th visit and he is 2 hours late as I type this. I called the company and asked if this was acceptable, and was told by the "manager" that the company tries the best that it can, and if I wanted to cancel their service at this point, they would refund some of the money from my first payment (ie I had to pay half of the estimated amount when he came that first day and assessed the washer), but I would be charged a restocking fee and some other fee. Total bs, and now I have to start all over to get the thing repaired. Anyway, this company is terrible. I have no choice but to wait out today and see if the guy shows up, and see if he is able to actually repair the washer with the new (hopefully non-defective) control panel -- but I'm not holding my breath. Net/net - never use this company, and tell all of your friends the same. Super frustrating and not worth the death of brain cells to work with them. And if I can save one person the frustration of dealing with this company, then at least something good came from the experience. read more

I had a refrigerator with the water line leaking. Started on a Friday and I was not able to get a plumber that day. My hardwood floors in the kitchen were beginning to 'buckle'. After much searching, I found UltraFix the next day, Saturday, and they were able to send a repairman out the same day! He found the leak and patched it. However a week or so later there was a new leak in a different spot on that same line. Meanwhile I had called my regular plumber to check out the fix. He suggested an entirely new line and ordered it. Lucky for that because the day that he was scheduled to install that new line, an additional leak occurred on the same old line in a different spot and water was dripping down to my basement again and the kitchen floors were getting worse. All has been good since the installation of the new/better water line. I wish that the Ultrafix plumber would have suggested replacing the entire line instead of just a patch on an old line. If he had done that I would give a 5-star rating. read more

High integrity staff and quick service. Not pushy. Very reasonable for a one time visit.

Our Haier microwave broke during breakfast. I called UltraFix for repair, since they said they could come today - between 11 and 2 PM. I asked that the tech call before coming, so that I could tell him where to park. I got a text, saying Roma was running late on his last appointment. OK - these things happen. But he did not call for parking directions. Saw a man wandering around in a blue UltraFix shirt on the condo property - he came in an unmarked car, not a service vehicle. I had to show him where to park. Roma was polite. He did not seem to know how to repair a microwave, specifically this one, had to look up the serial number on the micro, and ended up contacting a "manager" for assistance. He then told us that it had a bad door, and that it would be $998 to repair it. We paid the mandatory trip charge and said goodbye. We don't know how he came to the conclusion that we had a bad door. I won't call this company again. Some of the good reviews I see now on Yelp are from other states, not from Pittsburgh. read more

Aygin was great , patient friendly and knowledgeable, really cared about the customer and the quality of the service, highly recommended and appreciated! read more

Our Miele speed oven essentially died and Ultrafix were able to get it back up and running in less than a week. They also fixed the door hinges which were incorrectly fixed previously. Professional, on time and easy to work with. read more

Bait and switch on pricing. Not forthcoming with actual costs and called to get fixed and the told me someone would get back to me. Still waiting. read more

Ask for Farid, hes fantastic and went above and beyond to make sure the the task was done perfectly!

Dryer broke today and they were able to come out and fix same day ... Very professional and nice . Got the job done !!

More than satisfied. The tech RUFAT who fixed my dishwasher was very knowledgeable, on time, professional, polite, kind, and cleaned up everything when he was done. He went above and beyond and really made me feel like a valued customer and a valued human being! I'd give 100+ stars if I could. A reasonable price with EXCELLENT services. I intend to tell everyone about the wonderful service! read more

First off ..... my prior review with this company ..... they tried to bribe me with 100.00 to take down my review. Ultra fix doesn't matter what's wrong with your appliance ... everything will cost you over 600.00. Their warranty sucks. After spending over 600.00 it broke down again. They do NOT stand behind their work. It also takes a week for any parts to arrive but if you phone Don's appliance they ship the part to you the next day. This is NOT a ethical business. read more