I was looking for the overall experience of a ferry. So my wife and I choose to use ultramar Ferry. We did do some research online before we came to Cancun then went to isla mujeres. And the pricing was incorrect. it was about 20 US dollars. Which was expected. Due to Covid. But still a cool experience. read more

Ultramar Ferry - Ferry! - Transportation Near Me - Cancún, ROO

Well we had a terrible experience on the ferry. I guess since there aren't many options they don't really care if you're happy. The first issue was that after we paid for a round trip ticket and what turned out to be an overpriced golf cart we went to board and the girl who took our single ticket let it fly out of her hand into the water. Her solution to the issue she created was to tell us to go purchase a replacement ticket. I walked back to the ticket office and showed them my receipt and after a lot of head scratching they called a supervisor. They then were able to print a replacement ticket. Now in the ticket takers defense the dock area is windy and there is no enclosure at all. But I'm not convinced this doesn't happen regularly and a small enclosure would probably save everybody some aggravation. The ride over had beer and a lounge singer who did his best but wasn't for me. He then walked around with a tip jar.I would have tipped him not to perform so this was a little out of line. So fast forward to the return: We get to the gate and they tell me the replacement ticket I was issued was for one passenger, not two. This was also the last ferry of the day so it was a time sensitive issue. I had to go back to the ticket office and explain the issue, while hoping the ferry wouldn't leave without me. This was really aggravating on would should have been a fun and special day. read more

Strangely, this is my third ferry review. We visited here in early March, before the COVID-19 pandemic. This ferry travels between Cancun & Isla Mujeres, they have 4 different embarkation points: Puerto Juarez and 3 Hotel Zone locations & costs $21US round-trip. They also have a ferry that goes to Cozumel, but we didn't visit there. The ferries are all modern, fast and clean; their crew are polite and well-dressed. On the way back to Cancun, they even had entertainment---a guy playing saxophone and singing (it's not my cup of tea, but many people on the boat enjoyed it and he wasn't half-bad. The ride is pretty quick, so you don't need any food, but they sell waters and beers on the boat. Friends of ours booked a catamaran trips to Isla Mujeres that cost much more. The tours are supposed to stop for you to do some snorkeling, but if the weather's "bad" they don't and you've paid more for the same trip on an older boat. As far as ferryboat rides go, this was excellent. read more

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Quick trip to isla mujeres.. reasonable prices and you can buy when you arrive.. hourly returns to the mainland.. they sell chips and drinks onboard..music for the 25 minutes travel time read more

Plan to arrive extra early in either direction. I would even suggest catching the boat prior to the one you'd like to catch, based on the time's table. I definitely recommend puerto juarez as a port of exit to isla mujeres, as there are more trips throughout the day on this route. Honestly, wether it's 3, 4, or 5 stars, we don't really have another option to get to isla mujeres, unless you've got money for a private yacht or plane trip. The only thing to complain about is the time schedule. It's not bad however, as they come about every 30-60 minutes anyway. read more

Super rude , got 6 tickets and one ticket was "readable " and we asked for the manger and gave us a fake manger and forced us to buy a new ticket read more

Scam!!! Never don't use it!! They did not pick up on time, so we were told to wait 2 hours more. But they can not refund. read more

Did my research and decided to go with Ultramar, we took the ferry from Puerto Juárez to Isla Mujeres for a day trip. We took a taxi and got dropped off right at the front entrance. Look online for the departing times to and from. We arrived 30+ minutes before our intended time walked up to the register bought our round trip tickets and got in line. Like others have mentioned the ferry does NOT wait very punctual both ways. Absolutely no problems, would recommend and use again. read more

What a great little Ferry stop. We boarded the ferry at Playa tortuga, on the ferry we had a male singer, he was great. Its probably a 20 minute ferry ride. On the ferry, the staff ask you if you want to rent a golf cart for a fee, to get around Isla Mujeres, you definitely want to get the golf cart. Its so much to see and do on the island. I am unsure of prices because my mom and my sister paid for the ferry tickets and the golf cart rental, sorry. Isla Mujeres is a beautiful island. Everyone is trying to sell you something, your new favorite phrase will be " NO GRACIAS." read more

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Whatever you do don't buy a golf cart for isla mujeres through the UltraMar company off the loading dock at playa caracol!! The older gentleman working lies about all prices! They will upsell you for $65/day and lie to you that is more expensive to book on their ferry or on the island! We got on the ferry and we're offered a purchase for $45/day. Save your time had money and purchase directly on the boat or on the island! Don't be scammed! read more

Do not buy tickets on the ferry from Playa Tortuga to Isla Mujeres (and vice versa) unless you have hours to waste waiting in line. This is a horrible experience because Ultramar overbooks the ferry and your ticket does not guarantee a space on the boat. We were in line at 10:30am and were still in line when the 11am ferry left. We were then forced to wait 1.5 hours for the 12:30 ferry. On the return we got in line at 5:10 and were still in line when 5:30 ferry left. Fortunately they found another boat to take us at 6pm but there were still 100+ in line when we left. Very uncomfortable & cold standing with the wind whipping up the shade. There is nothing great to see here on Isla so do yourself and your family a favor - skip the Ultramar hell & instead take a nice comfortable tour to Chitzen Itza or Tulum. Isla Mujeres ferry is a truly awful experience. read more

I took this ferry to and from Isla Mujeres. They came on time. The boat was impressive - huge and not impacted much by the water. Decently clean. Overall, a great and trustworthy operation. Costs about $25 for a round trip. Seems like a good deal to me. Not much more to say. I recommend them. read more

BEWARE We paid for 3 round trip tickets on the ferry. They took us to the island. Later that day they said they couldn't take us back to the Caracos port because of deck maintenance. What a lie! We walked by there on the way back and the office was just "closed" We had to go to other Port and then take a taxi to our hotel. It was $12 for the tax for us two and another $12 for my daughter because she left later. They never even told us how to get back they just said too bad you have to figure it out yourself. We paid for Round Trip, NOT One Way read more

Convenient to use but crime high. Virtually no help gaining access to film after our bag was stolen. They try to get people to place bags on luggage rack upon entry. This places your belongings unsecure. If you use this, keep you bags and luggage with you at all times. Zero help from the people who work here. They might all be in the crime ring. read more

I'm not 100% sure if there is a different ferry you can take to get from Cancun to Isla, but I've been using this one since 2006. Once you hit the middle of the water and are surrounded by ocean breezes and crystal blues, I usually have to fight the urge to immediately jump in. When you arrive at the ferry dock on the Cancun side, you go into the store on the right to buy your tickets. I highly recommend purchasing round trip tickets to save the trouble of buying them again when it's time for your return trip. They are $146 pesos per person which equates to about $10 American dollars so not bad for two rides. You can either choose to sit upstairs in the open air or downstairs which is air conditioned. I've only had to sit downstairs once when it was raining, and it was not preferable. 1) Because I get violently sea sick and need fresh air (which isn't too much of an issue since the ride is less than half an hour) and 2) because of the gorgeous views during the ride and live music they play that gets you in the mood for a beach vacation. The ferry runs every 30 minutes and the lines tend to be long so I suggest getting there early. They have people who will load your bags for you and plenty of taxis waiting on either side which is nice. Pro tip: for my fellow fair skin friends; don't forget to cover or apply sunscreen during the upstairs trip. This is something I tend to forget and end up paying for it later. read more

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The only practical way to get to Isla Mujeres from Cancun. But service is not great. Don't pre buy your tickets in the states. They wouldn't let me use them for other times or ports. Even after I asked the company via email and at the port. Once on Isla Murjeres they made us purchase another ticket back. So basically 3 tickets per person for 2 crossings (an extra $67 for the 4 of us). No refunds given, ever. Also be prepared for the sales pitch while on the ferry to purchase excursions and golf carts. read more

Ultramar ferry is probably the only form of transportation that'll get you to isla mujeres. Isla is an island and well, you're going to need a ferry/boat. My girlfriend and I were staying in downtown cancun so in order for us to get to isla, we had to take the ferry. The port is at pueblo Juarez. I believe you can take the public buses to the port but we were afraid of getting lost and decided to cab it. If you have google maps and data then I suggest you take the bus. You can ask your hotel receptionist for directory. The ticket itself is sold inside a souvenir store. It's actually pretty hard to miss because there's a huge "tickets" banner at the entrance. The tickets are a set price for a round trip (leave and come back at anytime. I believe it doesn't have to be on the same day.) you can try googling "cancun ultramar" and the prices will show up on their website. The price I bought it for was around $140 pesos and it matched the advertised price online. It was a gloomy day when we went so it was quite windy! Make sure to bring a sweater/cardigan if you want to sit in the upper level. The view on the way was beautiful! It was quite gloomy when we went to isla but you could still see the blues of the water. Definitely plan it on a sunny day! read more

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After some research a member of our traveling group choice this terminal because it had the most frequent departures and arrivals to and from Isla Mujeres. Gran Puerto Cancun (Ultramar)Is the newest of all the terminals, it is about 10 minutes north of downtown Cancun. The ferry leaves every half hour from 5:00 am until 9:00 pm and every hour after that. It takes about 15 minutes to get to Isla Mujeres. It is a delightful ride over. You can sit downstairs in air conditioned comfortable seating or upstairs to enjoy some music and sun. We took the bus from the hotel zone directly to the terminal. From the Westin Lagunamar the bus took about 20-25 minutes. The facilities at Gran Puerto are comfortable there are bathrooms, a convenience store, Muelle7 a bar with food, vendors selling souvenirs and food. There is also a pharmacy. They do sell water and soda on the boat. If you are traveling with luggage they have porters to help you on and off. The cost from this terminal is $11 round trip, however you can purchase a one way but it is easier to get your round trip in case you are rushing back and running for that ferry. read more

Nice ride to and from Isla Mujeres. Bonus: as we were getting ready to depart for the ride back to the mainland, an intense fight broke out in Spanish between numerous other customers, which appeared to revolve around use (or lack of) a face mask. We don't speak the language, but we could make out one word slung about repeatedly: "puta". I was hoping for fisticuffs, but they separated and found places to sit apart from each other. read more

The Ultramar Ferry takes you from Cancun to the beautiful island of Isla Mujeres. The main terminal is called Gran Puerta, which resides close to downtown and operates from 5AM all the way through the evening at intervals of 30 minutes. They just opened 3 new ports in the hotel zone so people don't have to travel all the way downtown to get to the island. With the convenience of being in the hotel zone, the ferry costs are a bit higher than at the main terminal, but well worth it. The operating times are different for each of these 3 ports, starting at 9AM through the early evening, so check the time tables online see if the timing is right. The ferries are a smooth ride and takes between 15 - 30 minutes to get to/from the island, depending on which port you're leaving from. You'll have a great time with Ultramar! Best, Charlie read more

An unexpected treasure when taking the ferry to Isla Mujeres from Cancun is the entertainment on the top deck! I've seen 3 solo acts that left my heart pounding with joy while watching the waves or sunset. One soloist played a bamboo flute and another a saxophone to background music on a speaker. My favorite act was a man that executed Santana guitar solos and sang. If your taking the ferry, please have some extra $ to tip these performers! read more

I love the Ultramar Ferry! It takes you from Cancun to paradise on Isla Mujeres. Of course it is a lot more fun going than coming back. The price isn't bad for round trip tickets, and the actual ride is fun if you sit on top of the ferry and enjoy a couple of cold drinks while you ride the ferry. A couple of tips I have for when riding the ferry (to and from Isla): 1. Stop by the store at the ferry and buy a couple of beers. They sale them on the boat, but it is a lot cheaper to bring your own. 2. Keep out some pesos to tip the guys handling your bags and the guy playing the guitar and singing. 3. Take your time and enjoy the ride! That's the most important part. read more

F U N O N T H E F E R R Y I know, how much fun can you have on a ferry? Well, I LOVE being on the water, and usually there is some sort of live entertainment on this 15 minute ride. The musician only gets propinas, so tip well! This seems to be a newer cataraman, very stable and safe. The staff is friendly and helpful, quite nice. And funny too. Very professional. S I T T I N G ON T H E T O P D E C K is BETTER read more

We went to Cancun for vacation and really wanted to visit Isla Mujeres so we went to the ferry location and attempted to purchase tickets. A lady walked over unsolicited and started yelling at us that we had to pay adult price for our 8 year old son due to height. I'm a reasonable person, so I asked why and wasn't given a reason. They were so rude there and when I followed up with corporate, they proceeded to emulate the same attitude I received at the ferry location. They were argumentative and also could not provide any kind of explanation of why they had this policy. I was told I "must comply with their rules". It just felt like a policy to get extra money from tourists. To me it's financial exploitation and child discrimination, many locals and businesses just do not treat tourists kindly outside the resorts in Mexico. I will be locating a direct corporate contact to send screen shots of the conversation I had with the Ultramar rep via What's App because if it was my business, I would like to know how the staff was treating customers. If you are going to a Cancun, be aware that there is more than one ferry location, we were not aware, the taxi did not ask us which one we wanted to go to, he automatically drove us to Ultramar. I recommend Xcaret and they would have been $77 vs the $100.67 I paid with Ultramar for 3 "adults". We tried to leave this ferry and go to Xcaret which was 2.9 miles away according to my Waze and the taxis were saying it was a 30 minute drive and wanted $60 to take us. We realized on the drive home that the taxi that drove us to the ferry took the long way to charge us more, the drive back to the resort was half the time so use your Waze when dealing with the taxis so you know how far you are going so you don't get ripped off. Also quoted $150 to get from airport to hotel, ended up paying $90 which was still a lot, book your transportation in advance. Also in Isla Mujeres they have a scam where they see your resort wristband and come and tell you oh hi, I know you from the resort and they name the resort because they recognize the wristbands. We didn't realize it at first until the second and third guys came up to us saying the same thing. They want you to buy something from the stores, they say oh it's my moms store, I work down here once a week. It was just exhausting. No Mexico next vacation, this was all very disappointing. read more

Taking a ferry is made super easy. Quick and regular service to all the places you want to go off the coast of Cancun. Highly recommend!!!

An hour wait in a line of 90 degree humid heat ugg I would recommend not following the schedule because it says every hour on hour but its not. I suggest taking the ferry that goes every half hour, but on the ride back was beautiful at 6:30 pm sunset and entertainment he plays guitar and sings so that's enjoyable read more

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The Ultramar Ferry was easy to navigate, book, and use during our recent stay in Cancun. Because of our flexible plans we ultimately waited to book it until day-of at the port. They don't take credit cards in port (only cash) which is not well advertised prior to arriving. The winds were rough the morning we took the ferry so the boat couldn't dock at our port within the Hotel Zone. One of the employees took all ~20 of us waiting and flagged down one of the public transportation buses and paid for our ride to the next port. (Note: A taxi right outside of the port obviously knew the water was rough and told us before we even walked inside the port that they "weren't picking up" at this port today and offered to drive us to the next port. Obviously some sort of scam so beware.) It's a little bit gimmicky. Theytake your photo before you get on the ferry and print it while you're still onboard, trying to sell it to you. They'll also try and sell you on renting a golf cart before you leave the boat. However the ferry was clean, easy to navigate and a beautiful ride over to the Isla Mujeres. read more

While the ferry was quick and comfortable their customer service was poor and their flimsy tickets cost us buying an extra ticket. Their tickets are printed on thin receipt material and if the QR scanner doesn't read the QR code, they will make you purchase another ticket. We purchased two round trip tickets from Playa Tortugas to Isla Mujeres. When we went to the terminal to return to Tortugas, they refused to let us on because one of our tickets had worn off. Even though we kept it in our wallet the entire time, because we knew we needed to keep them safe for the return trip. So we had to purchase an additional $20 ticket just to go back to our hotel. They offered no discount, no apologies. Just demanded we buy another ticket. We almost missed the ferry because of this. read more

Super efficient ferry ride, in my experience almost always on time, even in bad weather. The 15 or so minute ride, more or less, takes you to another place, literally and figuratively! Something about that blue/turquoise /perfect water .... you gotta go! read more

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right on time, well maintained and super cool... it's not like typical ferry when you cross some bay. Ultramar ferries are well maintained, clean, equipped with necessary amenities and beautiful. Staff are courteous, well dressed in blue and yellow uniforms you have four option, one is from downtown ( from Puerto Juarez, take the R1 bus) and others 3 are in hotel zone (Playa Tortugas, Playa Caracol, and El Embarcadero). All three locations are 2-3 km apart from each other. I chose Downtown so that I can explore downtown too while coming back and also ferry is available from here on 30 minutes interval from 530 AM in the morning, but from the hotel zone, it's on 1 Hr interval and that too from 9 AM. From 3 local places in the hotel zone, the cost is $19 USA round trip. But from Downtown, it is 300 pesos, which is $16 USD. I have used my BOA credit card. the ferry ride was smooth. it took 18 minutes to reach Isla Mujeres. I would suggest sitting on the deck on a sunny day. water is so clear and turquoise, you would enjoy it. the lower deck has AC arrangement of seating and leather seats are spacious. no crunch plastic seats. Ferry terminals are easy to understand and go. In Isla Mujeres terminal, you can have the look of Playa Centro beach and piers. It makes postcard scene. When you ll exit from a terminal, you 'll find people offering golf cart rental (700-800 Pesos). as we were two, we chose scooter in 350 pesos. they 'll keep your DL and handover one green paper with details. Not sure why people have confusion about boarding point from Isla Mujeres, as its clearly written while boarding that POINT A is Puerto Juarez and POINT B is other points in Hotel Zone. we came back by 5 pm. smooth breezy wind on top deck makes the ride more beautiful with blue turquoise water. read more

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Ultramar has to be hands down one of my best choices in Cancun. I took the ferry two times: To Isla Mujeres and back from Isla Mujeres. The process of booking the ticket was quite simple. I did an online booking through the Ultramar website, and it walks you through step by step until you finally pay. I booked the $19 round trip tickets, cheaper than if I booked two separate one way tickets. Upon arriving at the Cancun port, there are lots of signs and employees directing you on which way to go. Ultramar also offers a lot of discounted packages that are reasonably priced. Nonetheless, if you have no intention of buying a tour, just walk down to the end a take a seat until the boat arrives. I personally booked a golf cart rental for Isla Mujeres on the Ultramar ship to the island, and I don't regret my decision. Although I originally thought the Ultramar Ferry would just be a mode of transportation, I actually enjoyed the boat ride more than anything else. Sitting on the top deck, the wind comes at you fast, but in a good way. I admit to extending my arm outside the rail like a kid, but there's nothing wrong with enjoying the Cancun weather. Overall, I ran into no issues and complications booking through Ultramar. Definitely the go to mode of transportation for traveling from island to island. read more

Wow! Reasonably priced, clean, on time , convenient. Don't miss taking this to Isla Mujeras for a day trip.

It is the only mode of transportation to Isla Mujeres from the Hotel Zone if you want to do it on your own. You could use bus R1 or R2 to get to the bus stop Playa Tortuga. The Ferry cost is $21 from Hotel Zone to Isla Mujeres round trip ticket ( from 8 am till 9 pm). We followed the schedule but our Ferry was fully booked and we had to wait an hour in a line for next one. It`s probably a 20 minute ferry ride. Ridding was comfort and exciting. One more! On the ferry, the staff ask you if you want to rent a golf cart for a fee, to get around Isla Mujeres. My advice to rent a golf cart as soon as you land. On Ferry it`s costs $50, but there are some golf cart rental locations on the main street and its cost about $600-800 pesos ($33 -$43) for a whole day. read more

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My experience with them is awful. We were trying to come back to Cancun from Isla mujeres and asked a blue vest person (ferry employee) for the right gate . Once there an agent said a name of a place that appears at our ticket and scanned our tickets . Well it turns out it wasn't the right gate and he said it was too late , that he already scanned it and there was nothing to do anymore. We are Mexican/American and we speak fluent Spanish. We asked for somebody in charge to help us return to the right place. This other person was arrogant, and said that once scanned they can't do much just to wait, if any approval from the main office. It could take hours he said. It was getting dark and we were with 4 kids waiting approval to return to main land. An hour and a half passed this person disappeared. We went to another gate and the people there could finally help us and brought the arrogant agent to our attention. He now was yelling at us, why we took a picture of them before. Like he didn't said anything before, he just disappeared. We were so tired and upset it was frustrating. Thanks to the other gate keepers from the same company, they let us go thru without hassle. We are never riding Ultramar again. read more

Ultramar Ferry - Transportation Near Me - Cancún, ROO

We rode the Ultramar ferry for two trips, and both trips were super simple and easy. Trip 1: We had a round trip voucher from a timeshare for Puerto Juarez to and from. When we arrived at the terminal, we paid the difference to switch the ride back to Playa Tortuga. We hopped in line, we were probably 20 people from the front, and there was about 15 minutes until the next ferry boarded. We sat inside and the boat was very very clean and air conditioned. A lady came around asking if anyone wanted to purchase snacks. The trip was about 20 minutes and they had a TV with Ultramar information playing. After arriving, you're in the Ferry Terminal and head left to the beach. Coming back, we asked a Ultramar employee which line to get into to. He directed us to the correct line. There were probably 50 people in front of us, but it was about 8pm and most people were leaving the island. Trip 2: We were dropped off from bus R2 right by a ticketing station for Playa Tortuga. We purchased a round trip ticket and headed to the ferry. You follow the yellow line on the ground once you get to the dock and it will take you to the ferry. We just missed the ferry, it was about 11:05am, and it had just taken off. This was not a big deal, as there is a bar with food right next to the dock where Ultramar is. We at a drink in there and were approached by numerous people trying to sell us excursions or golf carts. About 15 til', people started getting in line, so we hopped in line as well. Got on the boat with no problems and headed off to Isla Mujeres. Coming back, again everything was smooth. This time, we sat on the top. The weather was perfect and there was a guy playing a saxophone. Definitely worth the money!!! read more

The whole trip to Isla was miserable for my family. I cannot say that it was all this company's fault but the whole fiasco getting back to mainland didn't help. When we bought tickets the lady said we could take any ferry back to Cancun but that wasn't the case. We were not allowed in the main ferry to the main port as were forced to take the one back to a smaller port. The lines were ridiculous and we were moved three times between lines. It was so crowded. Note: The island has golf carts but they sell out we discovered. Not one review I read warned us this might happen. We walked around for hours and never did get one. Did not get to explore island like we wanted. read more

The ferry itself was fine, but we purchased a golf cart rental thru them and it was in a bad part of town, plus it was a piece of junk with no working parking break, no acceleration, and a loose steering wheel. Beware. read more

Slowly slowly we arrived from the mainland to Isla Mujeres. Facilities on the ferry are newish and it didn't cost much to get our minivan on the ferry. Many shadows and AC areas. You can get coffee and sandwiches on board. read more

Ultramar Ferry - Transportation Near Me - Cancún, ROO

Ferry to Isla Mujeres from three ports. Two of which are in the Hotel Zone. I boarded at Playa Caracol. The ferry is scheduled to leave every hour on the hour, however don't be surprised if it's a bit late. The last ferry to Playa Caracol from Isla Mujeres is at 5, however, you could use the same ticket and go to Playa Tortuga, which runs until 9. read more

This was the quickest and most reliable way to reach Isla Mujeres from Cancun, with a direct connection from Playa Tortugas (near our hotel) and the Island ferry port. Fare was $369 pesos per person, which is really expensive for locals but is approximately $19 USD round trip, a reasonable price by US standards. Jose, the saxophone player who entertains during the 15 minute boat ride, is very pushy with the tip jar, and we tipped him $2 on one direction, and another $1 on the return trip. My biggest complaint is he played "Mambo Number Five" (Lou Bega) on the docking connection in both directions.... hello 1990 Carnival Cruise Lines wants its song back -- haha. Four stars for cheese factor. Great boat ride -- my wife did NOT get seasick! read more