1. UltraPure

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    Buffalo Grove, IL

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    UltraPure

    5.0 (1 review)

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    15 years ago

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    Party City

    Party City

    (23 reviews)

    $$

    Stopped week before Halloween. Girl was very helpful…read more... Great selection for boys Picked up kid's Gozilla costume at a decent price....

    An in-store visit in August; needing multiple balloons to commemorate a special day.. My experience…read morewas brutally bad. The manager seemed the most competent but why wasn't she helping customers? The store was fully staffed on a lazy Sunday afternoon. Which is surprising given that COVID-19 is still on-going and people aren't out quite as much in that area. The parking lot near them was empty and quiet. (Not the case across the lot by Trader Joe's. Which was crowded due to social distancing. They had a long line of customers waiting to get in.) Inside Party city, the employees talked amongst themselves and the "feel" is that everything is tediously slow. If a tumbleweed rolled through the store, that would be more thrilling than receiving their assistance. I needed Holy communion balloons. One cashier sent me searching down an aisle. It was ten minutes to close and had she helped me I could have been out of there faster. In any case I found two options and needed a recommendation. Something that could work and something utterly tacky. Asking employees for their opinions on balloon choice was ridiculous. One person didn't bother responding and the other asked whether it's for a girl. One of my options were pink balloons but were awfully tacky. I think if a person identifies as Catholic and a baby, they might. Hard MIGHT like that design. I got the decent one. Went back to the cashier and asked how much inflation service could cost and dude says 15 cents each. Score!** Here I'm thinking, might as well inflate 10-20 pieces given the low rate. **Moments later when the items are rung I realize he was incorrect. It's $1.20 per balloon... Seriously.. I ended up spending some $30+ dollars for balloons. Which, to any Party city employee or parent knowing how to stretch a dollar, is utterly ridiculous. The best deal is to buy a mini tank of helium which when paired with balloons is the best buy you could hope for. Having the tank means, you can make balloons for any number of parties in the future till the tank runs out. Surf reviews and you'll see a trend. When in doubt or in a pinch, try to get the store manager to help you. If management is reading this; advanced training or exercises to train staff in encountering customers is necessary. It's the basics.. the welcome greeting, how may I assist you, actively participating in aiding the customer rather than sending them in a direction. Helping customers rather than talking with their co-workers. Just recently I needed party supplies for a gathering in a nearby suburb. But because of this last visit, I just wanted a simpler shopping experience. So, I opted for a nearby city location rather than visiting here which would have been more convenient.

    Party City - Get your Halloween costume on.

    Party City

    (35 reviews)

    I've been many times but wanted to come here to say thank you. Always helpful staff - they are…read morewhat makes the experience easy for me but yesterday I had an outstanding experience. IMHO customer service since Covid has been severely lacking and I've been getting despondent about how miserable or bored service providers seem to have got. However visiting yesterday gave me faith that just maybe the future of retail might be getting brighter. The person at the register was responsive, polite, helpful and offered suggestions. I had another query and whilst I left my daughter at the register whilst our items were ringing up, I quickly found another advisor to ask a question. He immediately knew what I was looking for and walked me to the aisle but said he thought I may have to go elsewhere as they don't have much demand for it (edible glitter!) Free delivery of balloons if you spend over $50 which is wonderful and was booked in there and then. As a mum, I'm running around like a crazy thing and it's so great to have at least one 'chore' made easy. Thanks guys

    This place has really gotten pricey. I was looking for some decorative paper plates and disposable…read moreutensils for a BBQ. The plates, utensils, and some decorative table stuff was about $50. I decided to go to Hobby lobby before I purchased. I got everything I needed with comparable sizes for a total of $15. I'm not certain why prices have become so crazy, but try elsewhere first!!

    UltraPure - localservices - Updated July 2026

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