We have been customers for almost four years after City Air Experts replaced our furnace, and we…read morecouldn't be more pleased. Today Raphael came immediately for a call about our air conditioner. Found the problem quickly-- easy fix and not upsell-- and we are so thankful. Truly a great and trustable business!

We really couldn't say enough good things about City Air Experts. Rafael and his team have serviced…read moreus a few times over the past few years. His expertise go beyond the mechanical side (ie equipment) of HVAC systems. He is also extremely knowledgeable with the technical side, and the laws of physics pertaining to air handling and humidity management. He has consistently provided us with sound advice and knowledgeable input we have grown to trust. Instead of pushing for a new unit, he helped us get the most of aging until it finally died earlier this year. So, as our trusted resource, we hired them to install the replacement unit this past May. The process couldn't have been more timely or more seamless. They provided us insight on what had failed, our options to consider and in the end, recommendation for the brand and unit that fit our need and budget. Three months have passed and we are just blown away at the difference it has made in our comfort and our utilities! Our YOY power bill has dropped significantly and we went from being above average duke power customer to "beyond efficient". (according our Energy Report). We couldn't be happier with this company! They are extremely knowledgeable, priced fairly and do great work. I can honestly say that we trust them and will continue to rely on them for our HVAC needs!

We had no heat last night. Called Mt Holly Heating &. A/C. They came out within an hour. The…read moreservice tech was excellent. He was able to clean and service our unit in about a half hour. I couldn't ask for more!

Rep came to check out system and price for possible quote for new system. Never received quote or…read morephone call. If they did not want the job they should not have sent anyone or at least make a phone call and let me know they were not interested. That would have been fine with me. Instead I'm waiting on info that was not forthcoming. I found another company that was great and cheaper than any other company I did get a quote from. I went with them and they did great job at a much better price.

A lightning strike a few months ago caused repeated calls for service on my gas pac. Each time I…read morecalled, I received immediate service. The most recent time I called it was 18 degrees. An hour and a half later the furnace was fixed. Lindsay has been my go-to company for about 20 years and, if they are still in business, will be for the next 20 years. Todd is knowledgeable and, evens better, is polite and caring.

I highly recommend you go elsewhere for your services. Just like some of the other reviews imply,…read morethis company is more concerned with their bottom line than making sure customers are helped and satisfied with their services. While most companies offer a warranty with their work (especially after getiing a whole new HVAC system installed), this company does not stand by their work. First time I have ever encountered a "licensed" company that could not answer questions about the duct work and the problem that was happening after they installed the new system. Worst of all, they will tell you they can come back out and look at the issue via the phone (even though it has not been a year since installation) but will only tell you after arriving there will be a service charge. And do NOT expect a return call if you leave voicemails asking for an explanation.

TLDR: Please go somewhere else, if HVAC is your main problem dealing with Rudy Cools will become…read moreanother bigger problem - for years to come - and could also affect your health. Looking for legal routes now. Background: Rudy Cools installed my HVAC system in July/August 2023. My main issue was that my previous system was not keeping up with temperature when the hot outside reached above 92 F. I contacted them and asked if it was the system, the duct system, insulation issues or my windows, and they said a new system would fix the problem. I accepted and they sold me a new system. When installing they found mold within the system, so they recommended an air purification system to go along with the HVAC. Having a baby in the way I accepted no doubt to what I asked "if thats on the system, could that be in the ducts as well?" to which they replied "we checked when installing and no issues were found, plus the purification system will prevent that" so I trusted that response. The next weeks the AC upstairs (Damper system) was not functioning and temperatures were reaching as high as 90F inside the second floor. I reached out, they sent a technician to tell me it would be an additional $1.5K to fix. I call them very angry as they never mentioned that and this should have been resolved when installed. They agree and send a crew the next week to fix without a cost. I liked that. It was September/Oct already so heat went down and AC didnt need to work so hard so no issues there. In summer of 2024 the HVAC system could not keep up with temperatures over 92 F - which was my main issue to start with. I called them several times, they sent 3-4 different technicians that tried filing up the gas in the system, switching stuff, or just simply telling me "it was too hot outside and that wsa the issue". After dealing with that all summer I was fed with that and call them angry again, to what they told me "we will send the best technician we have" and they did. This super technician came and told me the duct system was not set up properly, and needed to be updated, with a price tag of $1.5K. I called them angry again since that was my question to begin with when quoting them for a system, and have been ghosted ever since. Its been 3 months now. On a separate story, my family and I have been having health issues without explanation. We did some mold testing here and there with negatives coming up, only to look into one of the ducts directly connected to the system and finding a goooood ole black mold colony hiding in there - even when having a air purification system, and having the installing team they saw nothing when installing. So not only they have costed me 1.5 summers with the same issue I originally had, $13-14k in costs, Health issues for me, my wife and my baby, but they also are now ghosting me and refusing to answer my emails or calls. This for me is as evil as it gets, and should not be even considered within your options for any type of services. Disgusting client service and should be held liable - which we are in the process of.