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    Mount Holly Heating And Air

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    Services - Mount Holly Heating And Air

    HVAC system maintenance

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    6 years ago

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    Andy Lewis Heating & Air Conditioning

    Andy Lewis Heating & Air Conditioning

    2.2
    (45 reviews)

    I just ended a 5 year customer relationship with this company. They installed the HVAC system on…read moremy new house in 2021 and I immediately entered into a series of 1 year service contracts with them. My disappointment with them is with scheduling, punctuality, and the experience level of the techs that were assigned to my appointments. It became clear to me that they are not staffed at a sufficient level to handle the number of service agreements they have sold. It was not unusual for me to wait 8-12 weeks to schedule a seasonal "tune up" on either my A/C or furnace. If, for any reason, I had to reschedule an appointment it seemed like I has to wait the same 8-12 weeks for them to find an available date. In the 5 years as a customer I've never had the same technician at my house more than once. I am a strong advocate of supporting local businesses in my area and will typically offer grace to an occasional service failure. I can no longer do this with ALH&A.

    We bought a brand new home from Mattamy which had A/C warranty for 1 year serviced by Andy Lewis…read more Worst company ever to deal with in the middle of a heat wave. Mattamy says it's under warranty, but the service technician is required to tell all home owners that there is a charge of $149 for weekend service. When we mentioned that it was covered by the warranty, he didn't care and didn't know. By the time we reached Mattamy and got back, Andy Lewis service guy doesn't answer his phone. Same case with the person who picks up the call to take your appointment. No empathy, no concern, just keeps repeating the same thing like a parrot and passing the baton. Mattamy should hold these guys accountable and end their contract. I see another person (Victoria) had a similar issue. Why is Mattamy still working with these guys who have such a bad reputation? We have had 2 HVAC issues just in the 1 year in this brand new home by Mattamy. Once for heat and now for AC.

    Mount Holly Heating And Air - hvac - Updated August 2026

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