Randy and Jeremiah of Cool Tech Heating and Air are the BEST! They kept my old system up and…read morerunning for years and when I needed to replace it they guided me through the process of choosing the best unit for my needs and it's been perfect. They are honest, knowledgeable, reliable and fairly priced. I highly recommend them!

I have been a customer of Cool Tech (Randy) since June 2018. Over the years, Randy has serviced two…read moreof my properties numerous times and even replaced an AC unit at one of them. Cool Tech (Randy) provided my wife and me with excellent customer service in the past, which prompted us to write a favorable review five years ago (Brwnblk R). However, about two years ago, we informed Randy that we were canceling our priority maintenance agreement, and he assured us that we would receive a refund. Despite countless follow-up phone calls and messages to both Randy and Jeremiah, our concerns have gone unanswered. The lack of communication, failure to issue the promised refund, and overall unethical practices have been extremely disappointing. What once was a positive relationship has unfortunately turned sour, prompting this negative review. I urge other consumers to seek alternative recommendations for heating and air services. Unethical business practices like these should be avoided at all costs. Marion B.

We have been customers for almost four years after City Air Experts replaced our furnace, and we…read morecouldn't be more pleased. Today Raphael came immediately for a call about our air conditioner. Found the problem quickly-- easy fix and not upsell-- and we are so thankful. Truly a great and trustable business!

We really couldn't say enough good things about City Air Experts. Rafael and his team have serviced…read moreus a few times over the past few years. His expertise go beyond the mechanical side (ie equipment) of HVAC systems. He is also extremely knowledgeable with the technical side, and the laws of physics pertaining to air handling and humidity management. He has consistently provided us with sound advice and knowledgeable input we have grown to trust. Instead of pushing for a new unit, he helped us get the most of aging until it finally died earlier this year. So, as our trusted resource, we hired them to install the replacement unit this past May. The process couldn't have been more timely or more seamless. They provided us insight on what had failed, our options to consider and in the end, recommendation for the brand and unit that fit our need and budget. Three months have passed and we are just blown away at the difference it has made in our comfort and our utilities! Our YOY power bill has dropped significantly and we went from being above average duke power customer to "beyond efficient". (according our Energy Report). We couldn't be happier with this company! They are extremely knowledgeable, priced fairly and do great work. I can honestly say that we trust them and will continue to rely on them for our HVAC needs!

Allied Aire installed new a/c units and furnaces for my dual-zone hvac system one year ago. The…read moreprice was fair and the installation team was excellent. Everything continues to work great - quiet, efficient and effective. I've had one follow-up maintenance appointment and the technician was fantastic. I am extremely pleased that I decided to go with Allied!

Mike Peterson with Allied Aire was very professional in covering our routine maintenance for my…read morehome. I have had consistent communication with Allied Aire. They are very reliable and responsive to my heating and A/C needs.

I highly recommend you go elsewhere for your services. Just like some of the other reviews imply,…read morethis company is more concerned with their bottom line than making sure customers are helped and satisfied with their services. While most companies offer a warranty with their work (especially after getiing a whole new HVAC system installed), this company does not stand by their work. First time I have ever encountered a "licensed" company that could not answer questions about the duct work and the problem that was happening after they installed the new system. Worst of all, they will tell you they can come back out and look at the issue via the phone (even though it has not been a year since installation) but will only tell you after arriving there will be a service charge. And do NOT expect a return call if you leave voicemails asking for an explanation.

TLDR: Please go somewhere else, if HVAC is your main problem dealing with Rudy Cools will become…read moreanother bigger problem - for years to come - and could also affect your health. Looking for legal routes now. Background: Rudy Cools installed my HVAC system in July/August 2023. My main issue was that my previous system was not keeping up with temperature when the hot outside reached above 92 F. I contacted them and asked if it was the system, the duct system, insulation issues or my windows, and they said a new system would fix the problem. I accepted and they sold me a new system. When installing they found mold within the system, so they recommended an air purification system to go along with the HVAC. Having a baby in the way I accepted no doubt to what I asked "if thats on the system, could that be in the ducts as well?" to which they replied "we checked when installing and no issues were found, plus the purification system will prevent that" so I trusted that response. The next weeks the AC upstairs (Damper system) was not functioning and temperatures were reaching as high as 90F inside the second floor. I reached out, they sent a technician to tell me it would be an additional $1.5K to fix. I call them very angry as they never mentioned that and this should have been resolved when installed. They agree and send a crew the next week to fix without a cost. I liked that. It was September/Oct already so heat went down and AC didnt need to work so hard so no issues there. In summer of 2024 the HVAC system could not keep up with temperatures over 92 F - which was my main issue to start with. I called them several times, they sent 3-4 different technicians that tried filing up the gas in the system, switching stuff, or just simply telling me "it was too hot outside and that wsa the issue". After dealing with that all summer I was fed with that and call them angry again, to what they told me "we will send the best technician we have" and they did. This super technician came and told me the duct system was not set up properly, and needed to be updated, with a price tag of $1.5K. I called them angry again since that was my question to begin with when quoting them for a system, and have been ghosted ever since. Its been 3 months now. On a separate story, my family and I have been having health issues without explanation. We did some mold testing here and there with negatives coming up, only to look into one of the ducts directly connected to the system and finding a goooood ole black mold colony hiding in there - even when having a air purification system, and having the installing team they saw nothing when installing. So not only they have costed me 1.5 summers with the same issue I originally had, $13-14k in costs, Health issues for me, my wife and my baby, but they also are now ghosting me and refusing to answer my emails or calls. This for me is as evil as it gets, and should not be even considered within your options for any type of services. Disgusting client service and should be held liable - which we are in the process of.

I had been a customer for several years, having my unit serviced twice per year as part of their…read moreregular maintenance package, but after a series of horrible experiences in December 2025-January 2026, I will never work with this company again. 12/12/25- The unit was working perfectly fine before the technician showed up for my regular maintenance check. He was taking longer than normal, and before he left, the technician told me that he accidentally broke my thermostat but don't worry because he installed a new one. A couple hours after he left, the unit stopped working so he had to come back out that same afternoon. He couldn't fix it and by 6:30pm, told me he had to order a part. He then offered to bring heaters over but given the time, I told him I could get them over the weekend as I had to leave for the evening. 12/13/25- The next day (Saturday), I called to ask them status and to drop off the heaters that were offered. There was no mention of a cost for this. After they arrived (it was again after 6:30pm by the time they arrived) and set them up for me, the technician tried to charge me a service fee for coming out. They eventually waived this after I called the office to explain the technician had offered them to me the day before after he was unable to fix my unit after multiple hours and multiple visits on that day, but I find it frustrating I even had to make that call after they were offered. 12/15/25- I called the office on Monday to talk to Joe (recommended by the office team I spoke to on Saturday) about my experience and give feedback on the technician who said he broke my thermostat and then wasn't able to fix the unit that broke later that day. Joe offered to waive items that were already covered by my warranty (my unit is less than 2 years old- installed by them) and admittted he had no idea the technician broke my thermostat. He said once the part that was needed came in, they would come resolve the issue. 12/18- I was without heat for an additional 3 days before the part came in and they showed up on Thursday. They showed up at 5:40pm and when they tried to install the part, there were error codes that the technician couldn't resolve without tech support. Since they showed up so late, tech support was closed and so I had to go another day without heat. 12/19- The next day, they came in and what they thought was the issue the prior day was that the new part was faulty, but now they think it was actually another part of the unit that was broken, which meant they had to order another part. They claimed it would be in on Monday (12/22). That technician also damaged the ladder access to my unit in the attic and said he'd talk to Joe about the damage. When I expressed my frustration with how long the process was taking and how they couldn't diagnose the issue, I was told "coincidences happen" as to why the unit was broken despite multiple visits over a week. 12/22- I called the office Monday when I hadn't heard anything about the part being available. The office team said Joe was out of the office but they would connect with him and then call me back. They also said they had no notes about the technician breaking my ladder but would work with a contractor to get it fixed for me. 12/23- When I didn't receive that call back, I called back the next day and spoke to the same person I talked to the day before. She said Joe is still out of office, there is no update on the part and they wouldn't proactively put me on the schedule, even for after the holidays, until they received the part. January 2026- I did eventually get my heat repaired after the holidays, but this was after multiple visits, multiple delays in ordering parts, and several follow-ups initiated by me as opposed to the company. I also had to follow up with the office multiple times to have them connect me with their preferred contractor to replace the ladder the technician broke. In late January 2026, the unit stopped working again, but I called another company who was able to come out, diagnose the issue and resolve it timely. They even had availability to make appointments on the weekends unlike Air Care. Overall, I am extremely disappointed with the level of service, lack of ability to diagnose the issue, availability of necessary parts, severe delays in receiving ordered parts, and length of time to ultimately restore heat after the unit broke while they were on site for their regular maintenance on 12/12. It should not take over two weeks to resolve an issue, regardless of what it is.

If i could give 0 stars i would. Don't use this company. I was paying monthly to keep my system…read moreworking and do preventive maintenances when the season changed. Long story short. The technician who came out, told me that my blower wasn't working. I explained to him that i have been using my system all winter and the morning that he came out, and all of a sudden, my unit is suddenly broken. He was very offended ,and told me that he could leave and have someone else come out. I agreed and immediately called his company, and they sent his supervisor out. The supervisor checked the system and said that he accidentally disconnected the wire to my blower. If I didn't speak up, they would have ripped me off for thousands. They were apologetic only because they got caught trying to scam me. Use at your own risk.

Today marked our 9th year doing business with Comfort Control. They came to our rescue at a time…read morewhen we really needed help. We are a business located in Pineville,NC and their great service enabled us to stay open this weekend, on what has been historically our busiest weekend of the year. Highly recommend Comfort Control for all your HVAC needs! BB

I had a problem that was made far worse by an Acosta Heating technician last year. Bill with…read moreComfort control came out and found and fixed the issue worked really hard and dilligently to repair. I was impressed by his professionalism and knowledge. I would heartily recommend this company. I should know - I worked for Honeywell for 40 + years and worked with many HVAC companies. This is a good one.

Settle Heating and Air is an awesome company. They care about their customers and are always…read moreprompt. They do excellent work. If you need heating and air service call Settle Heating and Air for the best!!

Very prompt and professional with their work. David (owner) was on time to quote a replacement unit…read morealso was very reasonable. Installation was done in one day and professionally done. Please reach out to them for any service or new installation.

great service. Jose and Brian worked nonstop all day! Did a great job! They laid down plastic and…read morewore booties to protect our floors.

Zach and Adam came today to install a new hose from the gas outlet on our patio to our grill. Both…read moreoff these gentlemen were extremely professional, courteous and thoughtful. They we're a pleasure having them do work in our home. Thank you.