Money! This bank location is in the center of Novato but, it is a few miles away from the freeway…read more I haven't seen an ATM near Costco in Novato; Wells Fargo should have an ATM machine at this shopping location! https://www.wellsfargo.com/locator/search/NOVATO_CA/

What bunch of slime bags! Their banking app is so easy to break into my housekeeper broke in and…read morechanged my password to SassyLady1 and stole $18000 from me which I haven't gotten back from WFB yet! Their Teller had the nerve to urge me to use the ATM at my branch, this guys so dumb he doesn't realize that he'd be out of a job if everyone took his advise. They opened 2 regular accounts and 8 business accounts when I'm not a business and I wanted only 1 account! Then they sent me arbitration forms but they wanted all the account numbers and no one would help me so I got nothing from all the confusion cos they wouldn't let me close any of those accounts!? Howcome American Greed hasn't done a program about God what a terrible place this is to live at times! I'd be banking somewhere else but I'm hoping to get some of my money back!

As always the manager runs around leaving the same 2 employees in which one shut down the line…read morewhile I'm writing this review. Now one person is running the entire line with multiple people always in line. I'm tired of them soliciting to get new accounts, credit cards, etc all the time. The manager here is super rude and always bothering the customer in line EVERG SINGLE TIME IM HERE. Like please let me come in peace and go do your job. Help the tellers who are clearly struggling because you do NOTHING and walk around all day. The manager then proceeded to have an attitude when I told her I wanted a bank teller not her. And the bank teller helped me with a smile.

Well first of all you could stop holding people's checks for absolutely no reason whatsoever but to…read moremake interest off of other people's money wrongfully like a criminal my checks finances were transferred into your stinking Bank 7 days ago but you're still holding my $10,000 even though you've already been paid for it 7 days ago and even though you say the only reason you hold checks is to make sure you get paid for the check which is a absolute bald-faced lie. And how about not holding checks for 10 days they were issued by your own freaking Bank my workman's comp checks come from Omaha insurance company who banks with Bank of America and you would hold my checks for 10 days your own checks once I made a big enough stink about it it finally stopped but I have had many problems with cashing checks and even though the funds become available to you you don't give them to the customer right away you use that money you get 10 million people who cashed a check for $10,000 and if you hold it for 10 days how much is that let's see 10 million $10,000 a piece okay that's 1 billion dollars right I wonder just how much interest you can make off of a billion dollars in 10 days I bet it's a lot more than 0% because you gave the person's money to them when you were supposed to but why do that when you can make millions off of people's money like little criminals like little pawn shop punks you people disgust me. You know what's hilarious is the $10,000 check is a settlement check for my class action lawsuit that I won and the day that I found out about all this and what was going on their CEO got on the phone with me and the bank representative and told him the funds had been released to him and he had been paid 7 days prior even though the representative said that we were waiting for the funds to be transferred which was an absolute lie so my class action lawsuit lawyer told your representative who he was and that we will be filing another class action lawsuit against Bank of America. By the way I got that settlement check because I don't file frivolous lawsuits I only file a lawsuit especially a class action lawsuit when I know I'm going to win !And by the way don't bother sending me one of those idiotic oh I'm so sorry you had a bad experience at our bank skip it you don't mean it so don't say it scumbag. One final thing too that really bothers me when I see 20 people standing in line and I'll see three people representatives of your bank walking around with their fingers up their nose or their fingers up their ass doing nothing instead of helping customers that is no way to do business.

I've banked at a few places over my lifetime and I've absolutely despised every one except for…read morePatelco. During the cyber attack I lost access to online banking for two weeks. But I got updates and progress reports regularly and all of my payments came though without any issues.

Just skidded into the local branch for a replacement card - basically 30secs before 5pm ... the…read moreteller, Samantha Ramirez was super friendly, no detection of "why are you here minutes before 5pm...?" Samantha was welcoming and jumped right in to support my needs - there were many. In addition, she requested backup when something didn't line up with what she needed to support my request(s) - Sean Mulligan stepped in to assist and resolve the matter immediately. He did so with ease and with a super jovial disposition. Nice suit Sean! In conversation - Yuri was helpful in locating branches in Oakland for my volunteer duties tomorrow. Everyone was super smiley and nice - makes me want to come at 4:30pm and see who is serving cookies!! Love this branch, team and superior quality customer service! Thank you again team! I fully appreciate you all for helping me at 4:58pm. ;-)

I love this Novato branch of Bank of Marin, and have hope that they will continue to retain…read moretheir high ground and never give way to the crass, exploitive norms of so many larger banks and corporations. They have unfailingly given informed, intelligent, thorough service, and the people there have been exceptionally, and unfailingly, courteous and friendly. Members of their staff have taken the time to thoroughly explain important money matters. Service has been efficient, and timely. Our older son was completely charmed by this bank on a visit here from the U.K., as he sat with Cindy Ponce to open accounts with Bank of Marin after closing out accounts with Wells-Fargo. What a contrast Ms. Ponce's professionalism and friendliness were against his experience with Wells Fargo which had caused him gross inconvenience because of a forgotten pin number no matter what identification and documentation he provided them --- to the point of themselves being suspect as offensive and untrustworthy. In this era in which many corporations and businesses, and home improvement contractors, and utility companies, have gone to the dogs (gone to the wolf pack), by such money madness to the point of wrongfully exploiting (and even defrauding) their patrons, Bank of Marin stands out as exemplary in its fair, considerate, professional treatment of its patrons and employees. As a friend once said, "SOMEONE has to set an example!"

I have been banking here now for about 10 years, both privately and for my business. I used to…read morebank at Washington Mutual (now Chase) but didn't like the big bank attitude. The service at Bank of Marin is really personal and good. I've dealt a lot with Irene Palmear who is great. I like the feel of a small bank and the personalized service. However, I don't like the fact that there has been a lot of changing of personnel the last couple of years. A couple of the new gals are really not that friendly.

Kelly was excellent as usual...efficient & courteous even during the busy hours!! It's reassuring…read moreto know that no matter what the hour the customer will be taken care of properly!

Wait time are exclusive manager sat and talked with a guy for 20+ mins and left before helping me…read moreFelt like my business was not wanted

I've been a customer of New Redwood Insurance for the past 10 years, and my experience has…read moreconsistently been excellent. Over the years, their team has proven to be reliable, knowledgeable, and genuinely committed to making sure I'm properly covered and well informed. Anytime I've had questions, needed adjustments to my policy, or dealt with a claim, the process has been smooth and straightforward. Their responsiveness and willingness to explain options in clear, simple terms has always stood out to me. It never feels rushed or transactional -- they actually take the time to understand my needs and make recommendations that make sense. What I value most is the peace of mind that comes with knowing I can trust them. After a decade as a customer, that trust has only grown. I would confidently recommend New Redwood Insurance to anyone looking for long-term reliability, strong customer service, and a company that truly puts its clients first.

I have talked to Chris about insurance and vehicle registrations. He is a really great guy and…read morespends a lot of time with you and will help you with something even if he can't offer what you are looking for. Very professional and helpful.

I have had a safe deposit box and RCU for many years, and I realized that it was really a waste of…read moremoney. In today's economy, I'm trying to save as much money as I can. I arrived, and there was a very long line for the tellers, and most business is now done with tellers. They used to have a customer service desk and you could get help there for safe deposit boxes, but that's been gone a while. Thankfully, there was a woman, I believe Maria (sorry, can't recall, but I think that was it) was able to help me so that I didn't have to wait in the line. Closing the box was easy, I had both keys, and it took less than twenty minutes.

The bank itself is a solid financial Institution, however…read morethey know nothing about customer service since their is only one branch in Novato, wait times in line can be as long as 30-35 minutes and if you have to go back to work that's no bueno. Bank clerks are taxed because their are so many people their not always the nicest. I know they have grown leaps and bounds but never added a new branch in Ignacio where lots of people live, why not? It's not like you aren't making enough money?

Appreciate the excellent service Thanks for having nice and patient people working with you like…read moreRobert who helped me to recover my missed ATM card and guide me to get my credit card approved in hours

I absolutely love this bank and this location! Anytime I go to this branch, I get treated with the…read moreutmost respect. Whether I'm buying foreign currency, asking a question about my account, or just coming in to deposit a check, I always get treated just great! You won't be disappointed banking at this location of Wells Fargo. Management is excellent as are the tellers.. Kudos!

I've been banking at this branch since 1991 and they continually nurtured an inclusive and high…read morelevel of hands-on support, regardless of the name changes. In a culture of no-touch and impersonal service, this branch has a family feel and they treat customers with respect and equity. The employees are invested personally and professionally with a high level of personal care because they live locally and their families are community participants. They've offered investment solutions to me when I didn't realize that I was in a position to invest some long- and short-term funds. Margery and Bruce among many other staff members are exceptional and deserve positive recognition.

I have to update my review on this branch as I still do bank here (personal and several…read morebusinesses). I need to give kudos to Bruce, Manager, who is ever so pleasant and patient. The last few "new" tellers have also been very friendly! Majorie has been pleasant as well so I need to somehow retract my old statements and let bygones be bygones. I'm proud to say that US Bank, at least this branch, has improved on their customer service by amping up staff and overall friendliness. Maybe my older experiences were repercussions of lack of staff which has definitely done a 180.

Today I stopped into this location to drop a check. There were a few people in the lobby waiting…read moreand seemed to be a busy time of day. I was very impressed with the customer service and professionalism I received from Chris c. m. He assisted me with my transaction and was very kind.

Hmmm... I'm extremely surprised of the low rating BUT certainly was not my experience today. So…read more.. I admittedly bank with another major bank, but today I opened a business account with Chase under duress (by my old..er sister). We initially went to the branch off of Grant where I initially (YEARS ago) experienced horrible service, but thankfully they were closed for whatever reasons which lead us to Ignacio branch. We didn't make an appointment and wasn't brushed away but rather greeted and assisted by Victor. His professionalism and nice mix of being personable was absolutely amazing and so appreciated. He was efficient, communicated very well, and made this experience refreshing after working with other major banks with service issues. The greeter at the front door made us feel like we were seen and welcomed. We entered the front doors 3 times, and each time he didn't miss a beat in welcoming us. GREAT job to this team - very well managed! Thank you Victor for your patience and impeccable service!