I typed the address for the bank into Google Maps, looking for the ATM. Turns out it's on the…read morestreet side of the building, and so is not 'drive-up'. I pulled up to the regular drive-thru window and the teller was so sweet and ready to help this gen-z'er who hadn't done banking with an actual human in a long time (because anxiety). She got my withdrawal taken care of using my ID and debit card, and I was out of there within a few minutes.

Pretty good bank. The tellers are always very nice. I like that I just give them my debit card and…read morethey do the rest. I just have to sign. Pleasant lobby. Fast drive up. Good parking right next door. Shorter hours on Saturday. Probably would have given them five stars but we refinanced our house here and it was a fiasco. Loan officer less than competent. Happy with everything else though and loan finally turned out ok, they even pay us a kickback at the end of the year for having our mortgage payment automatically deducted from our chase checking account. Oh, and the online banking system and bill pay are very good.

First Fed was great to work with for our property loan. Terri Wood was quick to respond to…read moreeverything. She answered all questions thoroughly and went the extra mile for us, even checking in with us beyond normal working hours.

Terrible credit card issues. The company First Federal chose is very rude and difficult to deal…read morewith. We have to go to the bank and have a service rep help us.

First Nat'l Bank was my family Bank as a child. Stayed with them thru the years but when FIrst…read moreSecurity took over BofA location we went with First Security. Our same friendly bank family, Jeff Allen and Riu Starret are seasoned Professionals, always eager to give advice and solve any problems. Don't get the caring at other institutions in town. Calling 800 # for online issues or info, you actually get a real person, no waiting. I kid you not, pretty astounding in this day and age! Thanks First Security Team! ;-)

Just had the best banking experience ever. I had an overdraft charge dispute. Brought in the…read morenotification of fee with me. Before I could say much of anything the manager clarified the obvious that I wanted the fee reversed, took the notification from me, folded it up, and said he would take care of it. I shook his hand and left. End of story. Awesome!

For the drive through ATM alone. Nice people, and when you walk in, usually they give you money…read more What can be better than that!

The people who work inside the bank (Stephanie; Bridget; and newer guy)…read moreeach do a supberb banking job for me each visit.

We've been members for almost 13 yrs. Employees are always accessible, knowledgeable, accurat,&…read morefriendly. It's always a pleasure to go into the credit union or talk with them on the phone. Rates are better than any other banks that I've checked. Bob & Sharon O.

After being a member for over 30 years they close my checking account without notification to me…read more Because lack of use. Completely unexpected and unacceptable. They don't deserve any business.

If you are looking for great tellers and an occasional ATM, this is a great choice…read more If you are looking for account management, involved branch management and customer service in person or online/phone, run...run fast!

Bad bad bad, they lie and when they make an error and they will they won't fix it, they will say…read moreit's not their fault and they can't do anything and it's corporate that is supposed to fix it but corporate says the branch needs to fix it so nothing will happen. Go to first federal instead, they are much better.

I am shocked at some of the reviews I have read on this site. This is absolutely the best bank I…read morehave ever used! Everyone I encounter in the last 18 years I have been banking there is helpful, kind, professional, and polite. I call every month on the phone to transfer funds verbally to another account instead of going in (which saves me time) and I have never had a hitch or push back. Twice I have had fraud attempts and I was notified right away and the money that did go through at first was promptly returned to me. It was easy and painless. In the past I did have overdraft fees but that is expected and was explained to me when I opened the account, this is a business after all. I fully accept that if I don't have the money in the account and they cover me, I owe an overdraft fee. It's common sense. This is by far the best bank, and I am a very happy customer.

This place acts like a criminal organization. It's no different than the mafia. Seriously, I get…read moreoverdrafted for a fee I have no idea where it came from. Fine, I'll pay you your absurd $35 fee even after I called you and asked politely for it to be waived. I had a snotty CS agent who just gave me attitude. Now I check tonight and they're charging me $8 a day ON TOP of the $35? This is illegal. And even if it isn't it's predatory. It's criminal and it's literally mob like. I will spend energy and devote plenty of time leaving this everywhere I can online. Thank you