I recently moved to Mendocino County and had the great opportunity to work with Redwood Credit…read moreUnion. Needing a good local branch after living in Southern California as well a few other states im impressed with the professionalism of the bank employee Leslie Mendoza she has been a life saver when it comes to direction and response in what is needed to a customer. My hat goes off to redwood credit union for having such great staff and look forward to doing more business with them.

My experience with the mortgage lending operation of this business contradicts my years-long…read morerelationship with the firm. The representative was a complete moron, talking down to me as if he had some secret model that more accurately priced my home than local market realities. I decided not to get a second mortgage and sell, at which point the house went into escrow one week after listing, at a price over $150,000 USD more than the little boy's magic knowledge box had told him it would. Totally an ass.

AVOID this institution, and an "institution" it is! I'd recommend a local bank over CFCU! If you…read morewant a credit union that appreciates and values you, choose Redwood Credit Union instead. At CFCU, you can expect every rigmarole and anti-customer "policy" you'd get at any big bank. Some of their staff are very cool, but most are rude and act like you are there to serve THEM.

A new breed of Credit Union with great customer service. They have great programs and opportunities…read morefor their customers. I listened to their plan and it's better than my credit union for rates and features.

Janis and the rest of the staff at this UMPQUA branch provide superior customer service time and…read moretime again. After relocating back to Lake County to retire, it was awesome to find a branch here, which helped our transition go much more smoothly.

I have to leave a review for one of your most outstanding employees named "JANIS GREENUP" in your…read moreLakeport, Umpqua branch!! She went above and beyond to help me with my mothers Living Trust Account " and provided printed information that I could look at later, as at the time I was very distraught . She was VERY PATIENT as she explained the rules the bank has to enforce (that I couldn't comprehend at the time)! Thank you so very much for the awesome customer service Janis GREENUP!

When a customer calls the day before to asked when u r open you tell them you r open at 10:00am the…read morenext day. I went there on Friday May 30, 2025 at 10:30 you were not open. There was a note on the door that said will open at 12:00 pm. So I went there still not open. Waited 20mins still not open. At least at dmv they open when they say. And don't charge u extra.

0/5 store 2/5: super cool little document holder booklets…read more I went to happy registration about 45 days ago, gave all my info, for a simple request. I just needed to show proof of insurance so I went here instead of the dmv. The young lady at the counter was much more concerned with texting than doing her job. After I left she contacted me an hour later asking which car I needed the proof for.... Really? (Only one car on my insurance ID) I replied with the requested information in detail. After more than a month waiting for my reg in the mail. I realized she just straight up did nothing. Then I went to go wait in line at the dmv. Like if you're not going to do anything at least tell me so I don't get pulled over thinking I've already done my part. Waste of time Is it the stores fault? Maybe, maybe not. Just my experience‍

I called office today with so many questions. Denise answered all of my questions with…read moreprofessionalism. She was helpful and courteous. She went above and beyond and emailed me the information she gave me over the phone along with the required documents, which I could have found online. She saved me the time.

Would NOT recommend anything from these people. Just all around really rude, this heavyset Latino…read moreman had a really condescending and degrading tone to his voice. Seems like a very bored and cruel individual.

WE have been using Rob McAsey for over a decade. He is an excellent broker! Very proactive and…read moreconscientious. Highly recommend!

I've been using Cathy for my tax preparation for the past few years now. She is very knowledgeable…read moreof the tax laws and does a great job with my tax prep. Her prices are way better than my old tax preparer.

We found ourselves in a desperate situation after being non-renewed by CSAA. We were in the middle…read moreof putting our property on the market when this happened. We called several local insurance agents and brokers and no one would even consider helping us when they found out the property was outside of town near Scotts Creek. A broker referred to us by AAA couldn't even get our application submitted through the CA Fair Plan, lacked communication, and offered no options. My grandfather was a well-known insurance agent in Lake County for 50 years and my mother remembered that he spoke of Gayaldo Insurance. Loraine answered the phone and it was like talking to an old friend. She remembered by grandfather. It was such a relief to speak to a kind, helpful person during a very emotional time of having to put our family property up for sale. Loraine worked her magic and had us covered for fire and liability within a week. There are no enough thank yous. THANK YOU.