Super friendly and put in the effort to help customers. Very happy with my choice to open an…read moreaccount with this branch!!! Lillie was very sweet and Dillon and Charles were absolutely amazing!!!

The service was top notch! Lillie was helpful, patient, and took care of us! This branch is also…read moreclean and quick.

AVOID this institution, and an "institution" it is! I'd recommend a local bank over CFCU! If you…read morewant a credit union that appreciates and values you, choose Redwood Credit Union instead. At CFCU, you can expect every rigmarole and anti-customer "policy" you'd get at any big bank. Some of their staff are very cool, but most are rude and act like you are there to serve THEM.

A new breed of Credit Union with great customer service. They have great programs and opportunities…read morefor their customers. I listened to their plan and it's better than my credit union for rates and features.

I called this branch to resolve a complicated problem that had occurred in Oregon. They were…read morefriendly, professional and extremely competent. Christine solved the problem quickly and courteously. I would certainly recommend this bank based on her excellent service.

No reviews for this bank yet?! WHAT?…read more I love this bank and the universal associates that work there. Claudia and Rebekah are awesome and are always ready to help customers when needed. I couldn't ask for better people to work on my financial needs with.

Janis and the rest of the staff at this UMPQUA branch provide superior customer service time and…read moretime again. After relocating back to Lake County to retire, it was awesome to find a branch here, which helped our transition go much more smoothly.

I have to leave a review for one of your most outstanding employees named "JANIS GREENUP" in your…read moreLakeport, Umpqua branch!! She went above and beyond to help me with my mothers Living Trust Account " and provided printed information that I could look at later, as at the time I was very distraught . She was VERY PATIENT as she explained the rules the bank has to enforce (that I couldn't comprehend at the time)! Thank you so very much for the awesome customer service Janis GREENUP!

Be careful with your elderly parents. When they are unable to do things on their own companies…read morelike AAA insurance in Lakeport, California will continue to bill with an expired debit/credit card as of January and Umpqua Bank is allowing it. Even though I was given information about my mom's bank account today they will not stop the transactions being made with the expired card unless I drive my mother who is on Hospice 5 hrs to see them in person. Please talk to your parents and have things in writing so you don't have to deal with this stuff while you're going through dealing with losing a parent too.

The tag line "Welcome to the World's Greatest Bank." Isn't just a tag line at this location…read more Debbie and the entire staff go out of their way to provide excellent customer service.

Horrible company. They gave me a quote using my current california drivers license and i bought…read moreinsurance with them. Then my second bill was way higher. They claimed it was because my drivers license was expired. This was never the case. They somehow looked up a 10 year old license from another state instead of the one i gave them when i got the quote and the policy. They have photocopies of that license. They used their screw up as an excuse to raise my rates from 650 to almost a thousand dollars for 6 months and then took of my %20 good driver discount for the same reason. Their screw up. My monthly charge was $200 instead of the $105 i was quoted. I called to clear up the matter and they never cleared it up. I keep talking to different people and now they charged me $200 AGAIN which caused other auto payments to bounce and now i dont have enough extra money until my next paycheck to get insurance though someone else. As soon asi get paid im gonna drop this unprofessional and very disorganized agent. Stay away!!!

Carol Myer is professional, knowledgeable, and above all very caring. She has given us excellent…read moreguidance in handling our insurance needs for more than 10 years, and we have several policies for our home and cars. Whenever we have questions, Carol is available to discuss the situation with us and give us advice. She has extensive experience in the insurance industry and at State Farm. We highly recommend Carol and her team.

I waited too long to move on. In the last several years, Fed and State required additional payments…read morebased on prep.errors. Linda's communication the last couple of years was horrible. She did not respond to emails or telephone calls. There was another mistake last year. Unknown others are assuming a limited continuation of the business. Based on their communication, It appears only simple filings will be renewed. The business had been failing for some time. I liked Linda but it has been too much for her. God Bless her.

Linda is the sweetest and the most helpful. She's been doing my taxes since I was old enough to…read morefile! 100% recommend!

Very pleased smooth transaction 10 day business hold. Business does become pretty busy and only 1…read moreworker but she does great!

Very friendly, & courtious, eager to help they even have gone out of their way to help me before. I…read morefeel comfortable that is why I keep going back! Keep up the good work girls!