What has happened to unclaimed furniture? High prices, cheaply made furniture and no returns. Customer service is the worst?

I wanted a sofa that was unavailable for weeks. They offered me the floor model, but without price negotiation. Hesitantly, I accepted. Dennis, salesman, stated he would do a favor and waive the delivery fee. I paid, no delivery fee on receipt. The delivery guy shows up and is expecting pay. I explain what the salesman told me, but they were adamant I misunderstood. I didn't misunderstand, they were being dishonest. I saw the bad reviews, was going to give them grace, but first experience and I won't go back. I do not recommend. read more

My husband and i bought several furniture items and it was delivered to our home but one of the couches was broken. We were not given an option to return it and as of today it has not been fixed. Rashad has known about the problem since December 18' when it was delivered. This problem may be a common business practice. Beware, we had to reach out to them... Their words do not reflect their actions.The furniture that was purchased was not sure inexpensive we paid a hefty price for all and plus delivery was $350.00 Our regret is that we should have went to Rooms to Go !!! We are so disappointed this event has been daunting and a lingering headache more like a Bad date that we pray will end. They need to do better the recliner did not work when they brought to our home and they knew that it wasn't working at all. This will be reported to the Better Business Bureau. Still no cal or email read more

After a huge fiasco with Costcos white glove delivery BS, we found Unclaimed furniture by accident and after getting a better deal with the same quality if not better then the big warehouse "C" word. We purchased our full bedroom set. We where both very much impressed with their customer service. So impressed that we purchased our leather couches and recliners in addition to our daughters bedroom set.... Jenni & Jim are very low pressure but very helpful when we had questions on certain items. We can't thank them enough. Brock read more

Unclaimed Furniture - Furniture Stores Near Me - Duncan, South Carolina

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This store always has a good price and selection. This is a family run business and the owners are strong Christians and operate their business as such. We have purchased from here multiple times and usually this is one of our first furniture shopping stops. I just never had an issue with what we have purchased from here. The process to pay and check out is slow, but the personnel was very pleasant to us. read more

Buyer Beware!!! I have several pieces of advice about Unclaimed; 1)- Don't presume because they play Christian music in the store that the owner or sales people are being honest with you. 2.) -Ignore the reviews of new purchasers and look for the ones on how you're treated AFTER they have your money. 3.)- Save yourself grief later and buy elsewhere now! If you do buy from them, don't expect to talk with anyone in charge of its employees or the store policies when you have a problem, they are completely inaccessible. Once they have your money, unless you have a warranty issue, you can forget them because they've forgotten you, won't help you and don't care. It seems the attitude is, "I got mine, now up yours!" 4) DON'T buy the warranty they upsell, you'll waste your money because depending upon the brand, your furniture won't last long enough to use, and there's a lot of clauses to keep from having to honor it, which you find out when you receive the detailed warranty in the mail after it's too late for a refund You'll probably pay a cleaning company less if your child or pet soils your furniture and reputable ones back up their services with a solid guarantee. I've been totally ripped off by Unclaimed!! I purchased a Homestretch loveseat and recliner in July 2022, which at the time was the brand they were pushing. In less than one year the padding in both pieces completely collapsed!! We are of average to lower than the average Americans body weight, so that is not the issue, it's the poor craftsmanship and materials. Homestretch honored the warranty, but the person Unclaimed Furniture sent to "repair" my furniture made it worse. He took out most of the padding and re-stuffed it with what looked like brown straw , provided by Homestretch, and he never replaced the padding! Within three months both pieces were worse than before they were "repaired" and Unclaimed apparently doesn't warrant their employees crappy work. When I contacted their customer service (don't expect a person to answer) she left a message for me stating that my warranty was expired and that was that. When I called trying to speak with someone with higher authority, I was informed that my only choice was to talk with the person who shut me down in the first place. So now, I'm stuck with furniture I'm still paying for, that I can hardly bear sitting in until I can replace it. The less than 2 year old furniture is good for nothing but the landfill because it's unsellable. And shame on me if I donate it, that would be the same as robbing the poor to knowingly give trash just to get it off my hands. Or selling what I know is subpar to someone trusting, like Unclaimed did me. ** I posted this on another site and received a passive-aggressive-passive and condescending response placing all of the blame on me for not listening to the sales associate, or customer service, not paying attention to the signage posted, etc., et al. Bottom line, it's ALL MY FAULT. Shame on me!, which proved my point. The owner also stated that I've spoken to two managers. Since my purchase, I had conversations with one person. The owner says I spoke with them also, but didn't state who they are. I stand by my review, only one person, and the only person I have spoken with, or allowed to, except who answered the phone and directed me back to her, which was never the owner, at least that I was made aware of, has done her part to help. Which was securing the one year manufacturer's warranty, and has reached out since my final attempt to get help, which was after my review was posted. And to top it off, in his response to my review, the owner never addressed my main complaint, that my furniture which was "repaired" by their employee is worse than in the beginning! I am and was very aware the additional warranty is an accidental policy. on non-warranted, non- structural incidents, but the full details are not disclosed at the time of purchase, I was told I would have to wait for the policy which was mailed. It also proves my initial statement, BUYER BEWARE! If you buy there, DON'T make the mistakes I made. Be sure you read all of the signage, ask for complete details in writing and read it, right there before signing anything, take all of your and their time to ensure you are fully aware of every detail that I was so ignorant not to do, even if it's almost closing time and you're being consistently reminded of the time. Don't leave and come back, make sure every single question is answered to your complete satisfaction, trust nothing and no one except what you read, and don't forget the walls! What's ridiculous is that the furniture didn't last ONE year, and the "repair" lasted 3 months. I still won't benefit because I won't have the furniture for 3 years, much less 5, and I don't want what "Unclaimed Furniture" is selling! Even the name is misleading, all furniture appears to be new from the manufacturers, except maybe for The Dumpster. read more

I've been searching high and low for a bedroom set. Unclaimed Furniture was the only place that not only had several different styles, but also had it in stock. JD was excellent at helping me find the perfect set. While I was there I found the perfect chair for our family room, it was also in stock. From now on this will be the first place I look. read more

Furniture came yesterday and I'm truly impressed! Rashaad delivered 110% I will for sure be a return customer! The fit and finish of the furniture made by " England Furniture" seems to be well done read more

We thought that they had a lot of nice stuff in there a wide variety of recliners and couches and stuff

My husband purchased me a couch set from here a few years ago and it still looks brand new the best one we ever had we love it and the price was good will shop here in the future read more

Drove down from Asheville region in search of a small sofa for a college student due to commercials that hype and boast 248$ sofas... well they have 1 style that must be ordered. I'm pissed I wasted my time to come to this place for a total bait and switch propaganda. Selection was pretty large in quantity but much of it was redundant in variety. They claim they offer name brands but I didn't see a single brand name tag/signIf you are from out of town seeking inexpensive/reasonably priced actual name brand furniture make a trip to Hickory, NC (not the furniture mart that's famous but out hwy 321 is massive furniture warehouses of each of the famous name brands; their variety is vast and prices are excellent) If you are looking for a nice dining room set I could suggest giving Unclaimed Furniture a look-see they did tend to have nice ones, a variety, and quite reasonable prices. read more

We have tried them on several occasions and purchased numerous pieces of furniture. They offer a wide selection of products and their quality has always met our expectations. The value/pricing is exceptional and the staff has always been helpful for our shopping. We recommend them to everyone looking for furniture. read more

So very dissatisfied with the customer service of Unclaimed Furniture. Even before I started having problems, it was difficult to get a return call or response to an issue. I purchased a couch and loveseat and put two chairs on order for a specific manufacturer. After receiving the couch and loveseat, I realize that I didn't like how the material was wearing and the quality of the manufacturing of that particular product and so I wanted to cancel the chair order which wasn't going to be produced for many more months. I contacted them about the problem numerous times and they have yet to respond, I assume because they have no intention of making it right. read more

Horrible customer service- I've been in twice in the past month and have yet to be able to find someone to help me. Most of their stock is not high quality (you get what you pay for) but I'd found a coffee table and end table that I liked. However, I got tired of looking for someone to give my money to and eventually decided to go elsewhere! read more

Just recently bought 2 chairs, 2 recliners, a love seat and 3 bar stools from this place and I LOVE it! The experience was so pleasant! The people were friendly, helpful, not pushy even though it takes me awhile to decide and had to even go back a couple of timesI would highly recommend these Christian people and the products! read more

I ordered a black bed. Dennis ordered a silver bed. We waited 4 weeks for our bed. We picked up our bed and drove it home. We carried said bed upstairs and discovered the error. Called and was told it was not their fault and no refund would be issued. DO NOT SHOP HERE! People are beyond rude and irresponsible! Way better options to shop local. This place is filthy! I am laughing all the way to the bank...they did me a huge favor we found such an amazing elsewhere for a better price!! Yay!! DONT SHOP AT UNCLAIMED FURNTIRE This place is a joke. Their salesman Dennis cannot even perform a simple transition like writing the correct item number for an order. We paid and waited six weeks to drive there pick up an item, drive it home and then carry it upstairs and discover it to be the complete wrong color. Drive back and get insulted for being annoyed. Dennis literally said it's not like you spent a lot of money! Okay so the no refund policy came up and let's say I left with my refund and went to MARKED DOWN FURNITURE and spent my money! As a matter of fact, they were so great we ended up going back and purchasing more!! Yep!! way better service, clean with social distancing and cleanliness. NOT UNCLAIMED FURNITURE...that store is dirty and nasty!! Definitely go elsewhere and spend your money where it's appreciated read more

If I could give NO or NEGATIVE STARS, I absolutely would. Lengthy review. 1- No one acknowledges your presence at neither the discount portion nor the showroom. 2- They do not wear masks or practice socially distancing themselves from customers. I went to this store on 01/28 looking for a bedroom set. Once I found someone to help me- I asked a series of questions in regards to what was IN STOCK to be delivered immediately (due to COVID I'm aware that things can be delayed.) I worked with Rashaad. We clicked almost immediately based off of him & my son having the same name. He walked & showed me what was in warehouse. I asked about warranty, insurance, etc. he even went as far as telling me that if my furniture didn't fit the space accordingly, there was a $250 RESTOCK fee, but I could get something else. Understandable. I decided on the furniture. Paid a deposit & delivery was for 02/19. I called the store 02/01 & told them I needed to cancel the order. Not sure who it was that I initially spoke with. she told me there was a 24 hr. cancellation policy & would need to speak w. Rashaad to see what he told me. However, he's off on Mon & Tues so he'd reach out to me Weds. Fine. Otherwise she has to go by company policy-no refund. NINA from the cancellations dept. then called. on the same day. It's Mon. Rashaad isnt at work? She wanted to be 'caught up' on what was going on, just to see if she could 'help' . I explained what I was told AGAIN. I'm calling 18 days in advance to cancel an order that's SITTING IN THE WAREHOUSE, not specially ordered. She told me the same regurgitation. I told her I was told otherwise, so when I signed the paper for delivery- I was not aware of the policy. She sarcastically responds 'it's your responsibility to read through all paperwork. I mean, what did you think you were signing??' All for her to say, she can't cancel the order. She would 'lose her job if she processed a refund that's over 24 hr. request time.' She said she needed to speak with the owner. I told her to have the owner call me directly. NINA CALLS BACK. Regurgitates the SAME information she said initially & summed it up with NO. The owner said we aren't refunding you. After going back & forth yet AGAIN with an employee who is obviously a recorder, I said 'this is BS.' She hung up on me. I call back. ask to speak to a manager. Manager doesn't come to the phone. THE OWNER CALLS. Kelsea? When she calls, I let her know what was going on, my frustration about being blatantly lied to, told things to gain a sale & take my money, the unethical practices of the employees, etc. she said her employees know they have the right to hang up on people if they use profanity, she supports it. The calls aren't monitored so there's no way to know WHY they're hanging up on PAYING CUSTOMERS. Never ONCE did she acknowledge what I was told that was a LIE. She did however tell me that 'she didn't believe for one second that RASHAAD told me all these things.', 'she could tell by my tone that I cussed Nina out like she claimed I did.' & that because I used profanity they weren't giving my money back. I asked her what exactly was the point of her calling me, she said 'to let you know not to speak to my employees that way, first of all.' LOL. After I said what I had to say to her about her, the store. Etc. she told me to never call or come to her store again. I go to the store. Kelsea has her entire crew come back there to yell & tell me to calm down or leave. One woman told me I have no mannerisms & they weren't going to help me. She called the police & threatened to press charges. I'm sitting on a stool. I wait. I know I've done nothing wrong. Police come. Their way of 'meeting in the middle' is giving half of my money back, me forfeiting the other half & going on no trespassing. I am working on filing a complaint with the BBB etc. If they'll call you a liar over the phone, I can only imagine what they say when we can't hear them. They couldn't care less about their customers. They'll do whatever they can to take your money & laugh about it. read more

We moved here from Wisconsin and really needed some chairs. Because we aren't from around here choosing where to go was a shot in the dark. The buying experience here was excellent from the time we walked in the door to the delivery. In my opinion, waiting a mere 8 days for delivery was refreshing. There was no pressure to buy. Once we made our selection our salesman, Rashad Flucker, made the process smooth, as did the sweet girl who set up our delivery. read more

Anytime I need furniture this is one of the first places I go. The selection is great, the service is good and the pricing is just what I am looking for. I highly recommend going to this place anytime that you need to find furniture for any room in your house. read more

If you know what you're looking for it's always a great place to go and see what you can find if they have something it's usually at a really good price and their quality is not so bad either read more

Walked in today looking for a new couch and I'm laying on it now. Super nice people. Rashaad was very nice and very helpful and gave an awesome price. Way better than Badcock. Would definitely recommend them and will most definitely be back for any future furniture needs. read more

This place is a gem! Great customer service and plenty of beautiful pieces to choose from! I'm only disappointed that we didn't find this place sooner! Ask for Dennis. read more

We went to, "unclaimed furniture expecting to find just that. Don't be fooled. They are a retail, perhpas discount furniture store seeing they will order stuff for you both off the floor and from catalogs. Then we paid a LOT for delivery. Both items they delivered were damaged. One requiring replacement and the other, well chipped. They didn't offer a discount on the damaged piece, they told us to keep the broken piece and they would order a new one. As in you throw it away, we don't want the problem. The customer service was horrible, it was as if they couldn't be bothered to stay with us and help while we shopped for a new business. We kept having to chase down the saleswoman who would wander off, forget our questions and lose other customers. This place is a disaster. Unless you want to have the WORST shopping expirience, I wouldn't bother. read more

I've bought furniture from here several times before and had no issue, until almost 2 months ago my wife and I bought a new sectional from here. Long story short our furniture still hasn't arrived and every time we call, we're told something different. My wife has just spoken to them again, and what do you know, more excuses! Definitely will not be shopping here again after( or if) we get our furniture. read more

Horrible experience. I purchased a couch on feb 5th. I was told it was a 4 week wait on getting the couch delivered. I checked with them 4 weeks in and was told that the wait was 4-6 weeks and they had no update for me. I called back at 6 weeks and was told that the wait was 6-7 weeks and they had no update. Last week I found out I am getting transferred to Charlotte NC w my job so I called in to discuss canceling my order. I understood that I would probably pay a fee to cancel (even though the couch hadn't shipped from the manufacturer at 7 weeks). I was reminded that their cancellation policy is 24 hours, and referred to cal back and speak w Cheryl. Each time I have tried to call her I am told she is off work. This company has totally come across as a scam and I will update this review with the outcome of my attempt for resolution. 5/26/16 Update: During the last 2 months little has been done on Unclaimed Furniture's part to remedy this. I have made many phone calls to them during this process (March-current) and was finally told today that they will not only not refund me, but will charge me an additional $140 delivery fee (I already paid a delivery fee) to deliver to my new home. I will attempt to reach out to the Mathis family (owners) and see what kind of resolution can be made. I would advise anyone to never pay this company in cash...only pay with a credit card where you can dispute the charges. 6/1/16 Update: I ended up submitting a complaint on the BBB and suddenly I got an email from the owner attempting to resolve my issue. She apologized for the experience I had, and basically told me that the sales rep gave me better pricing than he was authorized to do, therefore they would not deliver to my new home (further away) and would instead refund my money. I would leave this as a 1 star review, but the owner did resolve my issue after 3 months. Again, I would only recommend purchasing with credit card so you can dispute charges if you need to. read more

I purchased a couple sofa from here and chair. Connie was a great sales representative, very professional, if you buy here I recommend get in contact with her to get the best help and information. But when it came time to paying for the furniture with the staff in the back the sales manager Dennis Burgess was so rude, making faces and giving attitude, came to find out he was the sales manager and that's why he feels like he has the right to do it and instead of giving a honest apology he said sorry with a bunch of excuses like "I'm concentrating because I'm bad at number" but kept on giving more attitude when I couldn't handle it anymore and told him "I can see you might be having a bad day" he felt surprised that someone told him that and acted even worse. Save your time and stay away from him, he acts As if I was getting the furniture for free. My friends were there earlier buying another set also from Connie and they mentioned to me later that day they noticed the same attitude from the same guy, so as you can see is nothing new that he acts this way towards customers when he feels like it. read more

Don't waste your time. Literally the worst customer service. Was told our furniture would be here November 30th. Call December 3rd and it's in store just no one to deliver it until December 10. Are you effing kidding me. Never ever will I come here again to these lying people. Rude customer service as well! read more

Not very impressed. Most of the stuff looking pretty cheap and unlikely to last long. If you are on a very limited budget, you'll find acceptable stuff here, but we were not favorable impressed with the cheap workmanship we noted. read more

Very unhappy with the service; I felt as if they didn't even want me to purchase anything and they were quite rude. Would highly recommend other nearby stores with both better quality and customer support. read more

They have a great selection, and they are extremely helpful! Everyone is so kind and eager to help you have a great experience. I love the scripture prints placed throughout the store read more

My fiancé and I came to Unclaimed Furniture and we really enjoyed our experience. Everyone there is so nice and really treated us as family. They were attentive and helped us through our whole process and even stuck by our side as we tried out every mattress in the store. We found exactly what we were looking for and the order process was so quick and we received our furniture in 2 days. I highly recommend Unclaimed Furniture. When you go ask for Rashaad or Kyle they are awesome!!!! read more

I would not recommend this place because at first they brought the wrong couch then had to go back and get the right one with the sleeper . That is not even the bad part I haven't even had this couch for two weeks and it is already broken. We have recently found a piece of the support wood broken off and a spring loose, and when we first received our order they gave us a chair with a whole in it and said we would have to wait 4-6 weeks to get the one we ordered . So in conclusion I do not recommend this place read more

The worst place I have ever bought anything. I went in on the 4th of July and purchased a sofa, chair and ottoman. They had to be ordered. The couch and ottoman were delievered the third week in August. The chair did come in but was "lost." I am sure it was sold. The chair had to be reordered and was delieved on Sept 12. I will not even go into the delivery of the chair.... I will never step foot back in there. The furniture quality is very questionable also. Lesson learned. read more

Awful, awful awful customer service. I just had the owner tell me "We don't need your business" Wow. Please take your money and business elsewhere. I have been coming here for years and got the worst treatment ever today. You won't get my money again, and I will encourage everyone I know and their friends to go elsewhere. Sales service was great, customer service to handle a problem was horrible. Even though the problem was not handled to my satisfaction, I still would have gone back again, that is until I was told "We don't need your business." OMG! I still can't believe this came out of the owners mouth. The owner! Wow. read more

BUYER BEWARE !!!! I would give less than one star if possible. I bought a mattress from Unclaimed Freight in Greer, SC. I was told if any issues call the manager back. I put the mattress in a small cottage in the mountains. I used it for 45 days in the last few months. The mattress was fine for the first few nights. I went back 3 months later and spent a week. The mattress began to sag and with a permanent dent in the middle of the mattress . I weight 200 pounds. I called the manager and left a message. No response. I called Customer Service and was told there was no warranty and they would do nothing to help. I asked for the manager and got transferred to another voice mail. I had to go buy another new mattress from a more reputable source. Please be careful if you plan to buy from these people. Make sure any Warranty is completely explained and in detailed writing. I would not recommend purchasing anything from these people. Again, I emphasize BUYER BEWARE. read more

I'm very very very disappointed with this company. We ordered furniture on November 6, 2014 and was promised 4-6 weeks delivery. I made 3 calls since then and was given the complete run around. Today I went to obtain a refund after waiting 11 weeks and was told my furniture arrived last week. Trust me when I say I'm a very nice and polite man. I'm the Mayor of my home town. I was treated with poor customer service and with very NASTY attitudes throughout this entire process. My advice to you is to find another furniture store to buy quality furniture. Don't waste your time... read more

They do have a great selection but beware of false information from salespeople. I purchased furniture and was told it was in stock. Low and behold at checkout I'm told one piece would have to be ordered. But that piece will be in stock in 3-4 weeks. I paid for furniture and delivery and agreed to one piece being ordered. I then called back a week later requesting in stock items go ahead for delivery. I was told another main piece had been ordered as well. My paperwork shows only one piece to be ordered. It has now been 4 weeks and still not in stock. Due to false paperwork plus being lied to I tried to cancel whole order. Was told no. They have my money and could care less what I was told and what their paperwork stated. Do not believe what these folks tell you and do not give more money down than required. In the future I will shop elsewhere. Hope this helps other would be customers. Not reputable company. read more

Worst customer service!!!! Will not return. No one spoke no one even cared to make a sale. Couldn't find any help

I ordered a chair from this store, and when I got it home, it was missing one of the screws. I called to let them know and the phone went to voicemail. No one has returned my call, nor the Email I sent to Jessica. I will never buy from here again. They are all gung ho until they get your money, and then its like kiss off!!! read more

Do not recommend.!!!!!!!!We walked around 45 minutes before we saw a sales person. We then had to approach them. In the middle of helping us she walked away to help another customer who apparently was spending more money. SHE WAS SO RUDE SHE DIDNT EVENT HAVE THE COURTESY TO HAVE SOMEONE ELSE HELP US, SHE JUST LEFT US STANDING THERE. Finally another gentleman did help us and was great. However we ended up having to do layway since at that moment we didnt have the cash on hand to buy the furniture. After giving the deposit we were told what ever we pay off we can take as we pay it off with the exception we only get one delivery free. This was on a Sunday evening at 5pm. Tuesday morning I called to cancel the order because we decided we rather wait instead of settling and getting what we really wanted for our new home. Long story short apparently orders can be cancelled after 24 hours, they would not make an exception no matter what....... even thou it was the 30th hour. The only answer we got was you should have read the paper work, so we decided to put deposit towards coffee table and at least get that for the money we had put down...NOPE we had to pay the whole order or nothing so another lie....The jist is we wrote the deposit off a s a lost rather than give them another dime. I do not recommend!!!! read more