Ford EcoSport Date of Vehicle Purchased April 2023, from…read moreCleveland Ohio Ford Dealership. November 20, 2024. We had received multiple letters about a recall. The NHTSA Recalls Notice 2SV905. Ms. Dailey was on her way back from Monroe Michigan. In the process of her trip back to Ohio Her vehicle started to malfunction. This was due to the Oil Pump Tensioner belt. The vehicle was taken to Bauman Ford for inspection and repair. February 15, 2025. The vehicle had was picked up and the repair was completed. I was to believe that this recall was taken care of and the issue with the vehicle was solved. August 2025. Myself and my bf received another recall notice from Ford. This was recall notice NHTSA 23V905. This recall had to do with the belt tensioner arm would fail. This would call a loss of oil engine pressure ad this would put the driver at risk. Sunday September 21, 2025. My Bf was driving the EcoSport and made about five miles down the road and the vehicle engine stopped forcing me to pull into someone's driveway. I had the vehicle towed to Bauman Ford in Genoa 22110 OH-51 Genoa Ohio 43430. Monday September 22, 2025. I received a call from Bauman ford genoa service department. I talked to Todd. He told me that one of his technicians looked at my vehicle and that he believed nothing was wrong with the vehicle. I proceeded to go up and take the vehicle for a test drive it then stalled out and the vehicle was not mobile. I had the vehicle towed back for the second time to Bauman Ford Genoa. Tuesday September 23, 2025. After conferring with Mr. Disney Vacation Service manager, we got Ms. dailey a rental vehicle and Todd the service representative told me that it would be a purge valve. I was told that if I could retrieve a purge valve from one of the auto parts stores that he would put on the valve for $300.00. I then went to Oreilly's and retrieved a purge valve canister. I then returned to the dealership and he said it was the wrong part. I then proceeded Advanced Auto parts store and ordered the purge valve that was needed for the repair. Wednesday September 24, 2025. I proceeded to go to advanced auto parts and retrieve the purge valve for the 2019 ford EcoSport. I proceeded to the dealerships and Mr. Dailey told me that I again did not have the right part. I was then told that I would get the part at fords costs and it would be place on my car. Friday September 26, 2025. I received a call from Disney Vacation guy and he proceeded to tell me that the purge valve was placed on my vehicle and the vehicle would not start. Todd told me that the problem would have been associated with the active recall and I might need a long-term rental and I would be charged nothing. He then called me and said it was a crimped wire behind the battery. I am confused, so after all of this was it just a crimped wire? Was the purge valve actually bad? We still have an active recall but he did not seem to address the issue? I don't feel that I should be responsible for the bill which was around $557.44? If the wiring was bad why put in a purge valve? Mr. Todd Gordon also had times said he was not sure what the issue was? I am wondering was he guessing? I mean is my vehicle even safe to drive? I would like a full refund as myself and Bf are worried that is this vehicle safe to drive? Baumann Auto Group Chat Team I would like a refund Understood. Amount charged and last 4 of the card? 557.44 Thanks. Last 4 of card? Receipt photo? 1957 Noted: $557.44, card ending 1957. Anything else? I would like this refunded We'll process refund to card 1957. Approve? This repair did not fix the issue Understood. Authorize refund $557.44 to card 1957? yes Submitting refund request now for $557.44 to 1957. yes Refund submitted. Email soon. 3-5 biz days to card. yes Great. Anything else I can help with today? can you confirm this please? Yes--Refund $557.44 to 1957 submitted. Ref 91938. 10/20/2025. I just got off the phone with Jeff Brown. He refused to give me a refund. DON"T BUY A CAR HERE OR GET IT SERVICED! HE LIED!

I definitely recommend Baumann, they made my car buying process easy and smooth & the service…read moredepartment always gets my car in fast!

My daughter's car broke down in Toledo. we are from north of Ann Arbor, Mi . Jeff arranged for…read moretowing and offered us honest answers and definitely made it much less painful than we expected. i would recommend Earl Bros. for quality and honest auto repair. thank you Jeff Ray Borden

My father started using Express Auto Care for several different cars domestic and imports since…read moremoving to Perrysburg 25 years ago. Jerry, Jeff, and Tom have always provided great service the first time around and stood behind their work. At their shop you get personalized service that you would expect from a small local business(that is hard to find these days) they far exceed any chain auto shops. I moved about 1 hour away 5 years ago and I still make the trip there to get my car repaired, brakes, fuel pump, AC compressor, suspension work, and many others. I know when I go there I'm going to get my car fixed right the first time at a honest price. My car is a 1995 Honda with close to 300,000 miles on the original engine and transmission that they have kept running stong when parts have worn out. You won't find a better shop in the Northwest Ohio area.

dropped off my car for breaks. the cost stayed within the quote. it was easy to drop off and pick…read moreup after hours with the lockbox system. I was impressed that three weeks after the fact we got a follow up call just to see how the service was and if we were having any issues. Friendly service on the phone.

Needed some work done on my van and read good reviews about this business. Those reviews were…read moredead-on. I was treated amazingly, things were laid out upfront, and I felt like they have pride in their work and rightfully so. I really appreciate when someone is honest and blunt if they have to be right away. Give me the info and I'll make the best decision for me and that's what they did. But then they went above and beyond. They warned it could take a while... they warned it could be quite pricey if certain conditions existed. I agreed to all upfront because I wanted the job done right as my number one priority and I got the feeling these guys were going to do just that. Imagine my surprise when it was finished way quicker than I expected and for lowest end of the price range they gave me. It's been a few weeks and absolutely satisfied with the job done! Believe the reviews, very glad I was able to get the job done here.

Always take my repairs here. Reasonably priced. Excellent job. Can't reasonably expect more.read more

I hadn't even had my car 2 months and my neighbor backed into the driver's door…read more I just got it back today and you can't tell anything ever happened! They had said they can't perfectly paint match, but they did! Highly recommend!

Excellent service. Fixed a four-year issue that the dealership insisted they couldn't. Very…read morepersonable. It's a busy shop, which I assume is because of word-of-mouth referrals. Fair pricing.

Took my 2008 Sonata in for mechanical issues . Brake s were squeaking and car drove in a jersey…read moremanner. They found a problem with parking brake and repaired dislodged brake pad. They examined spark plugs and replaced them. Still had a problem with oxygen sensor and they replaced that also! Besides fixing the mechanical issues Rich kept me informed at each step of the repair, I knew up front the cost of each item. No surprises, only place I would go for auto repair. Great place I highly recommend Steve's Family Auto. Five Stars for honest, reliable service!

Do not use this business unless you need a simple service like an oil change or minor maintenance…read more I was not familiar with auto shops in this area as a newer resident, and a neighbor recommended them. I was initially impressed with the free towing of my pickup when my starter went out. It was repaired with no problem. However, I took it back to Greer when I had some other issues with my truck due to overheating. I was told I needed a new intake manifold, so I was quoted $1500. Then I received a call that it was going to cost more, around $600, due to labor hours, because they ran into issues. So long story short, the truck was not completely repaired correctly, and I had to keep putting antifreeze in it as there was a leak somewhere. So, someone must not have known how to work on a Ford because now I have a blown head gasket, and the vehicle is dead. Since Greer's mechanic had the engine completely torn down to fix an issue, everything should have been checked. In my opinion, they threw it back together when they "ran into issues" and did not know how to fix a Ford. All someone had to do was let me know what the problem was, or if it was more than they could handle.

First class service!! Picked up truck, fixed it and notified me when complete. They called and told…read moreme every that needed repaired and things that could wait. Very knowledgeable and explained everything!! .

Charged 100 dollars for a quote, was never told about a charge for this before I dropped it off…read more Ladies in the office were extremely rude when I told them I was never told about a charge for a quote. I was told, " time is money"! Terrible place!!!!!

I am from out of town and my starter went out and was stuck without a vehicle. I called Bear's…read moreAutomotive and spoke with Jesse and asked if they could fit me in that day. She informed that they were swamped and booking for the following week but told me to wait a few minutes and she would see what she could do. Long story short, she got me in despite a few hiccups with getting the truck there due to where it was, and my truck was done by the end of the day. They could have said they were to busy, which they were and told me to try elsewhere, but she did everything she could and made it happen. So big shout out to Jesse and Bear's automotive for hooking me up! You have my business as long as I'm in town! Thanks again!