Service department is great My advisor Elizabeth is so helpful, recommending times, etc and makes sure the repairs are done quickly and perfectly Last visit I brought car in for ONE recall and there was another available, unknown to me and BOTH were done. Comfortable waiting room I will always buy from T V! read more

Solid four stars. I've been going to this location for years probably since like 1999 or 98. I can't even remember. It's been a long time. Since I've moved back to the Heights downtown area, I decided to give them another shot. So close to five stars! I utilized the valet service where they pick up my vehicle, do the oil change, they did a great job as well change the air filter, wipers, etc. that was a 5 star experience! That was an easy five star review for that service. It did an amazing job. I was out of town for three days so they picked up my vehicle. Did all the test and maintenance and everything like that and I come back on my vehicles at my valet. That was super convenient and very nice. I will always utilize that service. However, there was a bit of a scheduling issue. They forgot to pick it up Monday so I had to give him a call, but they got it taken care of that wasn't a big deal. I just kind of falls back to fundamentals if you have an appointment scheduled and sit pick the car up that way there's no confusion and I would have to call to make it happen. They brought the vehicle back and there was like oil stains on the front fender area. Typically most oil change companies cover that that way when you get the car back, it's not dirty. The problem is I just gotta wash at Mister car wash so I had to go take a bath and get it washed again. This is why I give them four stars instead of five. Other than that, it was a great experience. Customer service is great. The convenience of the valet service to pick up and drop off back at my valet. I can't tell you that right there is top-notch service. I'll give them a try again and probably change this to a five star because overall the experience was great. read more

I recently purchased a 2021 Ford F-150 Lariat from Tommie Vaughn Ford in Houston. The vehicle was advertised online as "Ford Blue Certified," which includes inspection and warranty coverage. After the purchase, I was not provided any certification paperwork or warranty details. Shortly after, I was informed the truck had a coolant issue that could require a full engine replacement. When I returned to the dealership, I had to push multiple times and show proof of the listing before they acknowledged the certification. Even then, there was a delay in providing proper documentation, which raised concerns about whether the certification had actually been completed correctly. During the financing process, I was presented with paperwork reflecting a much higher total amount than expected (around $50k vs. approximately $39k discussed), which I had to question before proceeding. I was also presented with additional add-ons that I had to decline and have removed. In addition, the truck was not provided with a full tank of gas at delivery, and despite the situation, I was not offered any form of compensation for the inconvenience. Due to the condition of the vehicle, the lack of transparency, and the overall experience, I chose to return the truck. I recommend that anyone shopping here verify certification directly with Ford, carefully review all paperwork before signing, and request all documentation upfront. Do not rely solely on how the vehicle is advertised online. read more

Bought my used 2023 F150 with 50,000 miles after I purchased the truck The dealership had lost the keys. told me they would find them the next day. when I returned the next day, they told me they didn't find the keys and that they would order and re-cut keys and that it would take three days. it took me almost a week to get a truck that I had already purchased. Would not recommend coming here read more

Purchased a Ford Expedition here and it was a lemon. Thermostat was put together with silicone and one screw so my car overheated for months. I have done $12K in repairs before finding this out. The registration was not even done correct. They have half of my Houston and have of my Maryland address as the registration. Extended warranty won't even cover the job because that violates the warranty read more

I had a terrible experience with Tommie Vaughn Ford and feel completely misled by their service department. My truck battery died and I also had an oil issue, so I used their valet service (which was the only positive part of the whole experience). Once they picked up my truck, I received zero communication for almost an entire week. No updates, no timeline, no explanation -- and I was left without a vehicle the entire time. After all of that, they did not diagnose the actual issue at all. They simply replaced the battery and told me nothing else was wrong. Then came the biggest shock: they charged me $350 for a battery that every other shop quoted at $150-$180. When the service rep Liz and I spoke on the phone, she told me the battery would be around $160, and at no point did she mention a $300+ charge. When I asked them to review the recorded call (since their automated message claims calls are recorded), they suddenly said they "don't record calls," which was extremely suspicious. They insisted this was "the lowest price I could get anywhere," which was simply not true. And the worst part: they only give you the detailed invoice after you've already paid and after your truck is returned, so you can't dispute anything beforehand. After holding my truck for a week, giving me no updates, failing to diagnose the problem, and overcharging me for a basic battery replacement, I'm convinced their process is misleading at best and shady at worst. I know others have shared similar experiences, and unfortunately I learned the hard way. I will never bring my vehicle here again. read more

Been coming here as a regular for ford maintence. Location: Shepherd Dr We been coming here for quite some time, as we been ford loyal since 2014. I have noticed service has gone downhill. Last oil change, I noticed they dirty the air filter sensor causing the truck to stall. I had to pay to get it towed and realized it was the sensor causing the issued. When mentioned the sensor they took no responsibility. We are now careful and tell them to not touch filter. Last visit I tried to do maintence again, however after checking previous receipt, I noticed they are now charging a credit card service fee. When asked if this was QUICK LANE OR TOMMIE, they confirm this is only a Tommie company fee. I called other quick lane locations and they do not charge a fee. This made me stop bringing my trucks here and look elsewhere. read more

Amazing service department and dealership! I would recommend to any of my friends and family!

Just purchased my 3rd truck from Tommie Vaughn Ford. Arman was so easy to work with, very informative. A very pleasant experience from the front door to sales and finance. Highly recommend! I will continue to be a return customer. read more

Several months ago I purchased a new ranger pick up . Every thing was fine usual haggling no biggie . They called and said my registration was in and I told them I would come in as soon as I could that I lived over a hundred miles away . The lady suggested that they mail it to me and I thanked her . Few weeks later never received it and called and they said they mailed it i gave it more time and called again this time they told me I had to go to the court house and replace it at my expense. I called my salesman 5 times each time he told me he would handle it and never did the sixth time he told me he was going to personally handle it and never did so much for that . This was my third vehicle purchase I have made there and have sent many customers to my salesman and they purchased also . I'm also a vendor for them a would never think of treating them like this . read more

Really terrific service, both from Sales and Finance. Todd Brown is really helpful and knowledgeable, and I enjoyed working with him. Andrea in Finance was super efficient! Car shopping is usually such a hassle, but this was a good experience read more

Worst dealership. Service dept is the worst they forge your signature on agreements and play like nothing happened. Seth Hollywood like to sign contracts for the customer. Service manager Jeremy clueless. read more

During a recent purchase of a used car, Tommie Vaughan staff used tactics meant to take unfair advantage of the buyer. When presented with the offer, the agent directed our attention to a payment schedule based on a "worst case" interest rate instead of the purchase price which now included an additional refurbishment fee of $1895 over the internet purchase price. The kept us waiting for over an hour to speak with finance representative who then presented us with financing option that was 3% higher than the rate that we were quoted from our credit union. When we balked at the higher rate, the rep received "approval" to offer us financing a competitive rate. read more

Took 15 days to replace a smashed passenger window. The Body Shop insisted the fault was with the Subaru parts department, but communication was poor. I left several messages which were not answered, went by in person three or 4 times to ask for an update, and was unable to get through on the phone on multiple occasions. To their credit they got me an Uber to work and washed the car, and if the new window works right and keeps out the rain, I will probably get over it. read more

On 7/19 we had an AWESOME experience with Megan Acosta (inventory specialist/sales) and Andrea Watson (finance) at Tommie Vaughn Ford where we were literally treated like family. We have been blessed to have contacts at various dealerships over the years where we were treated well, but this experience was the best of all. They met us with the sales manager when we walked in the door, had an offer on our trade before we could sit down, and helped us locate an additional vehicle for a family member (did I mention multiple follow ups for us on the vehicle for our family member). We closed the purchase and will close the other purchase when the located vehicle arrives! Can't say enough about these wonderful ladies!!! Walter & Katherine * Andrea had taken care of our daughter for us on a previous purchase and introduced us to Megan. Thank you Andrea!! read more

Tommie Vaughn Ford - Katherine, Andrea, Walter - Auto Repair Near Me - Houston, Texas

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An update to my previous review: I spoke with Jeremy Wilson, one of the managers. After keeping my car for DAYS without telling me anything. Doing more work on the car than what was agreed, he still expected me to pay full price for everything and would not release my car until I did so. Do NOT take your car here read more

Although I have purchased my last three vehicles at Tommie Vaughn Ford, I had a horrible experience at their Service Dept and will never go back. Even though I made an appointment, the service advisors were nowhere to be found. After I finally talked to one and it was obvious she hated being there - she was rude, discourteous and wanted me to just leave my vehicle there overnight with no estimated service time or cost. To call them service advisors is a joke. I emailed them and never got a response. I will NEVER go back to Tommie Vaughn Ford and recommend everyone stay clear - it's a waste of time. read more

We looked for our vehicle online and the communication from Lauren from Tommie Vaughn was exceptional! She listened to us and worked to get us what we wanted. She helped prepare all the paperwork needed before we drove the 350 miles there to get our vehicle. Then from the minute we walked in and throughout the completion of our transaction, service was excellent! We highly recommend Tommie Vaughn to anyone looking to purchase their new vehicle. P.S. They also provided us a full tank of gas for our drive back home! read more

DO NOT WASTE YOUR MONEY! The worst customer service I have experienced in a very long time. Sure they give you the warm and fuzzies so you will pay them $70,000 for a brand new vehicle. But when the vehicle is a mere 6 months old and the touch screen (which controls pretty much everything) goes out - don't bother to reach out. They don't care about your issues, they have no intention of providing any sort of service - the warm and fuzzies quit as soon as the check cleared. Wouldn't recommend this place to anyone that doesn't enjoy lighting your money on fire and watching it burn. Buying a vehicle here is about the same. 10 out of 10 - would not recommend to my worst enemy. If I could give negative stars I would. read more

This is a review for the Service Center. The service center guy was not very knowledgeable but thats not the big deal. The big deal is that my truck smells like gas and had dirt on the steering wheel. I assume the mechanic did not cover up or use precautions before driving after repair. read more

I've been a Ford customer for 8 years and the Service Team, at my local dealership, truly went out of their way to take care of me. Huge thank you to Jessica Bowen and Kacey at Tommie Vaughn Ford for being there when their when I needed to be cared for the most. I had engine trouble, right before my nefue's wedding in Dallas, and their were no rental cars or loaner cars available. Before I knew it, Jessica was calling me to schedule a pick up for the next available loaner.loa Thank you! Thank you! Thank you! read more

Tommie Vaughn Ford - Auto Repair Near Me - Houston, Texas

We had been shopping for my son's first car for about 5 months. Most of the other dealers we visited had shady salespeople who were either misleading or downright dishonest. We found car on Ford.com located at Tommie Vaughn. So we called and made an appointment with Lauren. She was polite, let us test drive it alone and then began negotiating. Her manager offered an excellent price but I wanted a list more. We did not purchase that day. We foundca few others in TX. The problem was either hidden fees, missing options, or too much travel time. We recognized tgat this car was exactly as we would have ordered it, so we agreed to buy. When we showed up, the car was ready and they did not try to "bump" us. We are very happy with this purchase. read more

Tommie Vaughn Ford - My son's first car. - Auto Repair Near Me - Houston, Texas

Again, it was very worthwhile buying another vehicle in Houston. I contacted several dealerships and sales personnel but Aman at Tommie Vaughn was by far the most professional and patient in my attempt to find the perfect vehicle at a fantastic price. Aman discounted the Ford F-150 Powerboost to such a price that not one of the 15 dealerships I contacted were even close. He was very responsive to every question myself and my son asked. The communication was immediate and thorough. The truck was just as presented as was the fluid buying process. Aman treated us as though we were members of his family. Cudos to the HR department at Tommie Vaughan for hiring Aman and the same to the staff that trained him. I've purchased many vehicles in my 70 years and this experience reaffirmed my trust in a totally positive new car buying experience. Bruce Neugebauer, El Paso, Texas read more

This is the worst experience I have ever had with a car repair. They originally told me the repair (one car window back seat) would be done the day of or at the latest the day after. I am now told it will be 6 DAYS that is IF they are being honest THIS time. If they had been honest and communicated with me, I would have gotten a rental no problem. INSTEAD I NEVER HEARD A SINGLE THING FROM THEM without showing up to get an update. They did not answer or return voice mails. I am out money from Ubers because I was unable to get a rental (I work 12 hour shifts as a nurse) and depending on friends to take me anywhere. I am BEYOND frustrated. This is the first negative review I have ever left anywhere--that's how bad my experience is. I understand things happen and things take time. My frustration is with the DISHONESTY AND LACK OF COMMUNICATION not the amount of time the repair is taking. read more

I would give this place 0 stars if I could. The service center here is terrible. Bought a brand new F-150 and it has issues with the backup sensor. We left the truck to be looked at for two weeks. We got our car back and it's still having issues with the backup sensor. He guy claimed he "tried 15 times and it didn't have issues". The original guy we dropped it off with saw the issue. The new guy with a man bun is claiming we're lying about it. He said doesn't want to go back AND DO HIS JOB to see the issue. We offered to show him with his own eyes and doesn't believe us. This place hires idiots and also fck that guy with the man bun. read more

I was one of many that reserved a spot with Ford to order the newly redesigned 2021 Ford Bronco. At the time of reservation, you had pick a dealership to facilitate the order. I chose Tommie Vaughn because it was close to my home downtown. Little did I know at the time that this dealership would become like family. I lucked out with my little dream team that was with me every step of the way!! Andy Smith, who walked me through the entire ordering process. Jason Erbrick who sent me texts and emails with updates, latest news and the one who called me to tell my 4 simple words today..."your Bronco is in!!" These guys were there from dream to delivery!! And Scott Fullerton, who helped me price out some things on my wishlist. And Joe, for running back and forth to help with my deal! And to the miracle worker, of all miracle workers Andrea Watson in finance! I don't know how she did it, but she did!! I've never felt more nervous in all my life to take this on by myself. Only with this team, I wasn't by myself. They truly did everything, above and beyond, and gave me a beautiful buying experience! Of course , I know I wasn't their only customer that day, but they sure made me feel like I was the only one! Do yourself a favor and ask for them by name!! You will be glad you did!! PS: I'm moving from downtown to the Clear Lake area next month due to work, but you can bet I'll be driving my happy ass in my beautiful Bronco to Tommie Vaughn for everything I need!! Photo Cred; Jason Erbrick! read more

Tommie Vaughn Ford - Bisou and me!! - Auto Repair Near Me - Houston, Texas

I recently needed a very specialized electrical part for my older Ford Ranger company pickup truck with 400,000 + miles on the odometer. I was incredibly well served by the TOMMY VAUGHN PARTS DEPARTMENT. In particular, Mr. Froylan Robles immediately was able to research the needed part and ordered it to arrive the very next business day, keeping this critically important construction vehicle on the road! This is without reservation the most professional and friendly parts service that I have ever received from any dealer in Houston. Great, engaged and super professional, knowledgeable staff! PLEASE, T.V. FORD, keep up the good work. 7 STAR CONSTRUCTION COMPANY & STAFF. read more

I had great service with no appointment, Paula Restivo helped me both on the phone and in person and she was wonderful. Even got a free car wash read more

Recently went for a Oil Change, tire rotation and inspection and the next day my F150 Stalled on the highway. Turns out During the multipoint inspection the technician let dirt and bugs into the air filter causing my mass airflow sensor to get clogged. Of course we didn't know this was the cause until we had it towed ($250) and put the computer to run the code which was code P2195 and P2197. I'm not sure if this was done on purpose so i could take my truck back and cost Thousands of dollars, but thank god we had the code reader and all we had to do was clean the sensor. Be careful with this place. read more

New car shopping. Found a couple of cars on their website. Called dealership. Got salesman Marvin Blanco. Showed up to see cars. Marvin had the cars ready to view. Service with a BIG smile. Thank you Marvin for being patient with us as we sat in the car learning about allllll the car's features. We all know the car buying process is not quick. The powk always seems to take forever. Marvin seemed to do all he could as quick as he could....but our bottleneck was waiting on the ONE finance guy who had someone ahead of us. So we waited......anddddd waiteddddd our turn. Why are there MANY salesmen....and ONE finance guy. Just saying..... Marvin, 5 stars. Having ONE finance guy, 1 star. read more

Service department rep wouldn't get off of his butt to recommend service options on a 2004 Thunderbird that I bought new from Tommy Vaughan. It needs air conditioner work however Ford evidently no longer supports parts for this car. I will never do business with Tommy Vaughan again. read more

Tommy Vaughn Ford Superduty Truck Repair takes good care of my truck. They do great work & customer service is awesome. Thanks, Brenda!

Evidently Tommy Vaughn Shepherd has some rather questionable mechanics who think it is appropriate to secure an AC line under the car with a zip-tie to fix the rattle. They did this after the forth time of me bringing the car in because the AC wasn't cooling. I am extremely disappointed, and frankly upset that they'd try to get away with this mediocrity. I expected so much better from the service department of a Ford dealership. read more

Tommie Vaughn Ford - Mediocre installation of an AC line by the mechanics at Tommy Vaughn Shepherd. - Auto Repair Near Me - Houston, Texas

I pick this dealership to get my car's oil change because I can't travel to the city where I bought my car for oil changes and you are going to tell me there's an extra $2.75 fee for using my credit card? You're full of it! What a tip off turned in babe turned out to be. Also when the paper work gets out on your desk consider me in line not the next customer that comes in and the three after! read more

This dealership goes out of their way to try and not help you. The parts department sold me the wrong key then refused to refund it, making me have to please my case before the manager. It ended up being 4x cheaper to break a window and replace it than it was to buy a key at this Ford dealer. I will never be back. read more

Called at 9:00 am to question a cars availability. Was told it was available and come see it. Drove half an hour away, test drove the car, they werent willing to negotiate on price, so we left because it was outside of our budget. Left and returned less than 10 minutes later. Decided to go ahead and purchase vehicle. HAVE ALREADY SIGNED PAPERWORK and was writing a check when the sales manager came to tell me "sorry, theres already a deal on this car, we can't sell it to you" There was no deal at 9 am when I called, no deal known when they gave me the original price, no deal when I called to tell them I was coming back to purchase the car. Incompetence at its finest. read more

This dealership continues to prove to me why I stopped using them, despite being the closest Ford dealership to me, by far. I have been waiting over two months for warranty and recall work. I have been told it would take two days, so I need a replacement vehicle while the work is done. Two months later, no contact. I leave voicemails and they don't call back. read more

Terrible!! Do not go here for service. Biggest rip off. Tel you one price always come back with a larger amount. Communication is awful , had to repeatedly call. Never get a call back. Paula not at her desk when I came in, never bothered to call me back. Will rip you off while providing terrible service. Do not go here. read more

This is specific to the QuickLane at Tommie Vaughn... I take my truck there to get the oil changed and tires rotated in an effort to maintain my lifetime powertrain warranty. However, today was the second time (in a row) where the service tech did not reinstall one of the bolts that hold my skid plates in place. It was the same bolt they lost last time! Is it a big deal? No, more of a minor annoyance. It isn't a safety issue per se, but the rattle that it causes is extremely off-putting and the fact that this has happened twice in a row causes me serious concern. What if the next time they don't tighten the drain plug or miss some lug nuts? Blown engine? Lose a tire at 60 mph on the freeway? Very concerning. read more

Tommie Vaughn Ford - Auto Repair Near Me - Houston, Texas

Inadequate and unsatisfactory service I received from Tommie Vaughn Ford motors. On or about 09/16/2022 I dropped my car 2010 Ford Fusion Hybrid at the service department of Tommie Vaughn Ford motors for a recall repair because my car started to shut down while driving. Mr. Harrell, Service Advisor suggested that besides the repairs, the car required maintenance for better performance. One of the maintenances offered was to flush the radiator (A Total mistake) and the total cost was going to be $1,905.99. I agree per winter is here and I needed the car to be in better condition anyways. Upon receiving the car, all possible lights turn on in my dashboard, something that never happened before. Within 3 weeks I notice that the car didn't have any antifreeze or water, so I call Service Advisor Mr. Harrell who suggested taking the car back to the service dept. to be checked and see what the problem was. The next day I received a phone call from Mr. Harrel who informs me that a hose burst because it was old and rusty! (So, it seems that the mechanic miss reporting after the radiator flush that a hose needs to be replaced!). Not to argue and because I need the car, I agree to have the hose replaced and pay $575.96. Within 2 days I pick up the car from the car dealer not even made it to the street all possible lights turn on, on my dashboard go back inside talk to Mr. Harrell who suggest bringing the car the next day to be checked again by now I agree to go home and once I got home I lift up the car hood only to find out that the car again didn't have any water or antifreeze again. Again, I call Mr. Harrel to explain car had no water and by now he agrees to send a mechanic to my house the next day. The Next day a mechanic arrived started checking my car and provides me with a diagnosis. According to the mechanic, the original hose and the new house I purchase both bursts because the mechanic who did the radiator flushing didn't bleed the car correctly, leaving the air in the radiator caused both hoses to burst, and by NOW other parts of the car got wet including the brake module, therefore, the brakes don't work now and all the lights in my dashboard are still on ( it looks like a Christmas tree). When I explained the mechanic's diagnosis to Mr, Bobby Harrell's response was that "the mechanic whom he send to my house to check the car does not know anything, that the mechanic does not what he is talking about "so I question Mr. Harrell as far as why he send a mechanic who does not know anything to my house and to check my car? Mr. Harrel's response was that my car is old and has too many miles that that's the reason is breaking now. The mechanic assigned to work on my car failed to do the proper maintenance by not bleeding the car correctly, not only that but the customer service I was given by these people is very unacceptable, I feel that because I am a Mexican American and they're white they can treat me like an illegal but also an ignorant person. The service and parts supervisor is a very arrogant individual who has no customer service skills, sitting in his office chair like he is some type of GOD! Mr. Bobby Harrel does not let you talk and cuts you off when you try to explain your point. I wonder if this is standard practice at these Mechanic shops/car dealers. I find what happened to be unacceptable at all scales, literally I got robbed by these people! DO NOT LET YOURSELF BE A VICTIM LIKE ME FROM THESE INDISCCRUPULUS PEOPLE! read more

Tommie Vaughn Ford - Do not have Tommie Vaughn mechanics to do any Radiator flushing or you will regret it! - Auto Repair Near Me - Houston, Texas

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