Wow! What an experience! The experience I'll never forget. We are repeat, return customers of this Taxi company Union Cab in Mesa, AZ. Used them before, never a problem. This time I had to go to the airport early Sunday morning. Couldn't use Uber, because in the area where we live it's a problem sometimes to find available Uber cars. So I couldn't take a chance, and my husband reserved a ride through this taxi company. He made a reservation 5 days in a advance. In the past they also called us a day before to confirm. This time we never heard from them. So we called them on Saturday to confirm and make sure our reservation is still good. They wouldn't pick up the phone. After trying to call several times, we left a message confirming and asked them to call us back to make sure they got our message. Never heard from them! I started freaking out at that point. So early Sunday morning right before my ride was supposed to be there, I started calling them again. They didn't pick up the phone, and the voice mail said that the office was closed(?????). I couldn't even leave a message, it was no such option. So at that point I thought that I would have to either try Uber again, or to wake up my husband to take me to the airport. I went upstairs to get dressed and left my phone downstairs. When I came down, I found a message on my phone from the taxi driver saying that he is coming to pick me up. Then he said that I must call him back immediately to confirm(!!!!), otherwise he'll cancel my reservation. I called back that same second, and of course, the same message: "the office is closed"! Mind you , their website says , they are open 24 hours! However, I had nothing to loose at that point, so I called again after 5 min. Lucky for me that driver miraculously picked up the phone. He started telling me off right away for not confirming my reservation! What?? I said: " How could I possibly confirm if you guys are not picking up and your office is closed?? He said he didn't know what I was talking about. I said, just please come and take me to the airport. I am ready. Never mind everything else. So he showed up and we left. Everything from that point on was ok, actually. He was friendly and I didn't want to discuss the subject anymore. It didn't matter anymore. I was on my way to the airport. I found it odd, however, that the whole time the guy was badmouthing Uber. How unreliable they are, how they overcharge customers , etc. I didn't want to argue with him. Although I've worked with Uber for years. Never a problem with them. I also found it unprofessional to badmouth your competitor. You just don't do that. Bad business. But I wasn't about to teach a taxi driver right from wrong. I didn't care. At the end of the trip I tipped the guy. 20%! Who tips 20% a taxi driver?? No one I know. But I do. I always do! He was super grateful and wished me a safe trip! That was 2 weeks ago. Today my husband called that company again to reserve our next ride to the airport next week. They refused the service! They started yelling at my husband over the phone, telling him off! They said that I was rude to his driver, almost stood him up(!!!!!), and now they want deposit in advance, otherwise we can pretty much kiss their ass. Well, my husband doesn't take any crap from anybody, and he knew the whole story from me, so he pretty much told them to go f..... themselves and hung up. We immediately called their competitor and booked our ride. Unbelievable! Who treats customers like that? Especially repeat return customers? I am surprised they even have customers... Especially now. Who needs them , when there is Uber and Lift? They should value every client that comes their way. Otherwise they will have none! No apology, nothing! Even if I was this horrible person, the customer is always right! They are obviously not familiar with that expression. Just a bunch of rude, unprofessional clowns! How offending! I just feel like such a fool, tipping this guy. Oh, well. Lesson to be learned. Fortunately, there are others. read more

I am convinced that this is the best cab company in the valley. I have now used them twice. They are the only cab company who advertises in the yellow pages that you can book them in advance, which is perfect for when I am feeling especially anal about my travel going smoothly around the holidays. Both times they have been early to pick me and Hubby up, and they take--are you sitting down?-- the shortest route to the airport from my house, unlike the bastards you usually get stuck with who will take a leisurely tour before they get my ass where it needs to go. Union Cab's cars are clean and the drivers are friendly. I did dock them a star because this last time I booked online, but after several hours had not received a confirmation phone call or e-mail. I then called, and it was clear they had not gotten my order. So, just call instead, and rest assured that you will be on time, driven by a nice person who will not screw you over. UPDATE: We used Union Cab a third time at Christmas- they were still early (and this was at 4:30 am!), still friendly, and still reasonable. Somebody got a big fat tip. read more

This taxi cab company in mesa to my house in tempe to pick me up... I told Berto over there that I was in a hurry and asked if they could help me out. They were fast too..within 15 minutes they were here and i was on my way. I can't tell you what a relief it was to get to the airport on time. This is WAY better than any airport shuttle service out there. It cost a few bucks more..but that was a small price to pay to make my flight. Thank you Union Cab Company....you made my day! read more

Union Cab Co - Union Cab Taxi picture I found - Taxis Near Me - Mesa, Arizona

I gave them 4 hours notice--needed a cab at 2pm to go to the airport. 2pm no cab. 2:10 I call, dispatcher says he's almost there 5mins max. 2:20 I call, dispatcher 10mins max. 2:30 I call, dispatcher says he's turning the corner. 2:35 dispatcher calls me to verify my address. I say the one I've given you 4 times now? He says yeah, that's the one. Driver's 2 blocks over. 2:45 cab shows up, driver complaining about how he can't go pick some dude up at a casino cause he's gotta take me to the airport. Never again. read more

My husband and I called and scheduled a cab to pick us up at 8:45pm. We were outside waiting at 8:35. Ten minutes after our scheduled time, still no cab. When I called I was told the cab driver was early and called us to let us know. When we didn't answer, apparently he left. However, we had no missed calls on our phone. While waiting for our new ride, I called the company back twice with no answer. I understand accidents or miscommunication happens. But own up to it. We were not even given an apology. Unacceptable. read more

I took the advice of Kerstin M's review, and she was 100% correct: Union Cab is on-time, courteous, very reasonably priced, and personable to boot. Around 11pm we called for a ride to the airport at 5am the next morning, after being disconnected by another company twice. Not only did we NOT have to wait on hold for an hour, but the guy who took our call actually thanked us for our business. That never happens with cab companies! So the cab arrived 5 minutes early, and he drove speedily but safely. When we ran into a couple of construction zones and closed streets (which WILL happen in Phoenix), he let us know which detours he was taking and why, which was much appreciated. Overall it was a swift, stress-free ride and the driver got a nice big tip. These guys are a class act. read more

I called the evening before to schedule a pickup for 9:30 the next morning. The cab never showed up and the office had no record of the pickup reservation. I should have used Uber or Lyft. read more

Called and scheduled a pick up for trip to airport one day in advance. Taxi was a no show. When I called to find out where it was, they had no record of my pick up being scheduled. If they are afraid of losing business to Uber, they better be very afraid. Never again! read more

Greg has to be one of the most trustworthy taxi drive I have ever had. I had left my DEBIT card with him and he realized it and returned it to me. read more

I used them a couple of times in the past and was very pleased BUT my husband scheduled a 6:15 am pick up this morning in order to catch an early flight. It was all scheduled a full day in advance but this morning NO ONE SHOWED UP AND NO ONE CALLED. Who needs that? Sorry, Union cab - if I can't count on you you won't get my business. End of story. read more

I called last minute to get a cab for my son to get to the hospital to be with his son whom they just took to the emergency. Got a cab within 12 minutes and not one problem. I was quoted a price and there was no surprises at the destination. What more can you ask for. read more

I'm equally convinced this is the best cab/car service in the area. Easy to schedule a pick up, via phone or their handy online scheduling interface. Drivers arrive punctually and wait patiently (even if your flight is delayed). Drivers will select the best route (shortest, fastest, etc) for your needs and check with you prior to following the suggested route. Rates beat most of the "low-price" shuttle options in the area and they don't give you any sass about using a credit card to pay your bill. read more