My sales rep was great made the entire deal process really easy If a new one is ever needed I will buy it at union read more

Oil change, filters, blade sharpening, delivery $420+. Unreal. Last time I give them business. Quart of oil and two filters? All the warmth of an iceberg. read more

I've looked for a sub compact tractor mower and trailer for about three years. This year seemed to be the time. Union had an excellent sale on the Mahindra 1120 with loader and belly mower for $14499. Went out on March 24 and looked at it and a trailer for it or our SxS. Jake the sales manager showed me the 1120 Mahindra and the trailer I needed and we made the deal. Later the next week the tractor and trailer were delivered. I went through the owners manual for the tractor. The next day fired it up to learn the operation. Just traveling around our property it seemed the mower deck set too low even though it was raised to its highest level. I called Jake and ask him to walk me through adjustment of the mower deck in case I had something wrong. I was adjusting the height of the deck correctly. I let Jake know that I had received an owners manual for both the tractor and loader but not for the mower deck. Also the dial adjustment for the deck was missing the emblem that goes on the dial. Next I called the Service Dept. I explained the issue with the deck height and was told he'd get back to me. The Service Mgr. Ken called back a day later stating, "you're right, they don't go up very high". I have pictures on my concrete where you can see that the deck only rises to about 3 inches. Most lawn specialists don't recommend mowing less than 3 inches. Also when it's dry 3.5 to 4 inches might be appropriate. On April 12th I took the mower deck off and looked underneath to see if it was catching on anything. The deck was coming all the way up to the stops and there was nothing interfering with the deck raising higher. I then mowed a small portion where there were leaves. The mower works fine but it's too low at 3 inches. With the guide wheels set 1/2 to 1 inch above ground level the deck high centers and I had to put it in 4WD to get it moving. On April 14 I called Union's Service Manager and told him I'd like to bring the tractor in to be looked at. I told him either today or later that week He said fine and that on a new tractor they'd get it in within a few days. On April 14th I took the tractor back to Union. I showed an employee the problem with the deck being so low. I even measured for him showing him that the front of the deck is only a bit less than 3 inches off the ground in the front. It's actually 4 inches high in the back. They had me leave the tractor for inspection. Said they'd call when they found something. On the 18th I called to see if they found anything. I was told they had my tractor scheduled in for the 21st. On 4/21 I called and was told they couldn't find the problem. They had a call into Mahindra. 4/22 called again. Union hadn't heard back from Mahindra They had contacted them again and would contact me as soon as they heard from Mahindra. 5/2 Contacted a different dealer to see if they've seen the same problem. Fairchild Equipment in Green Bay, WI was very helpful. Mark Tuma went through the entire service manual to try and find a solution. He was to contact Dan Piper in service to see if they had seen a similar problem. I haven't been able to get back to Mark to see if he found a solution. 5/5 Union Trailer and equipment says they have taken the deck stops off and got the deck to rise to 4 inches. They order some kind of brackets that they think are slightly bent. Don't know if they've received the new brackets or not. Of course without the stops on it will that damage anything? 5/9 Received a call from Fairchild Equipment that they have tried to contact service at Union Equipment but his call go unanswered. 5/12 Contacted Union Equipment service manager who told me that they have my deck raising to "just about 4 inches". Told them I was out of town and would come to dealership on Thursday or Friday. 5/16 Went to Union Equipment to pick up my tractor. Found the deck to still be just under 3 inches off the ground in the front. Service manager couldn't understand how that happened as it was fixed on Monday. They found a couple pieces on the three point bent. These were replaced with the same piece from another 1120 tractor. Spoke with the sales manager who still tells me that I can't get my money back because it's a Mahindra problem not a Union Equipment problem. Also that a trade for either a three point mower or another used tractor would be a straight trade even though the belly mower costs more than a three point mower and of course my tractor is worth more than a used one. They worked on my tractor and are able to get the blades off the ground 3 5/8 inches. Told me to take the mower home and when Mahindra comes up with a fix for this they will call me to fix my tractor and deck. No time line given. read more

Lots of different products from power equipment to tractors. Friendly staff and great atmosphere. I highly recommend to all!

Not very helpful. I don't recommend calling as I've only had the 'forgot' hold experience.

Some of the worst customer service I've experienced. Seem bothered when you are in the store. Had a similar experience as the other reviewer. Gentleman on the phone asked me to hold. Came back on the line and asked to call me back. Wanted to know what I was calling about and then never returned the call. Bought a mower there less than a year ago. No issues with the machine but I'm wising I would have brought my business elsewhere. I hear the place in Stanley is good if others are looking into a Gravely. read more

Has an amazing crew of employees, all departments are super helpful, very highly recommended!!

Just bought a trailer there and we were treated fairly and well. I would buy another one there again and we live 3.5 hours away! Good customer service- Jim & Josh were awesome to work with. read more