Love this dental office ! Had to switch dentists because mine for years doesn't take my insurance…read moreanymore loved how kind and welcoming everyone was and excited for my new dentist office

I have been using Smith Dental since the day they open. I have referred several friends and family…read moreto the and will always do so. Being in the customer service industry like I am I can understand you're not going to make everyone happy but I can say that Smith Dental goes the extra mile. Love this place and would not go anywhere else.

Had a great experience as always, everyone was very nice from the front desk all the way back to my…read morechair for my cleaning the young lady that does my cleaning is the Best she is so nice and knowledgeable my teeth are super clean when she finishes,I hate to eat afterwards,she makes me feel very comfortable,and the Dr she's the same,I look forward to going to Village Crest

Great staff, helped me out a lot with having anxiety about dental work. The dentist and hygienist I…read morehighly recommend.

Being new to the area, we are pleased to have found this dental practice. Professional: Business…read moremanager promptly provided a clear, written estimate and pre-determination of benefits. Entire staff is friendly. Dr. Edwards explains what he intends to do. w We highly recommend this office!

Go to this dentist office without hesitation! Dr. Edwards is currently doing my Invisalign and the…read morewhole office is my regular dentist, no more orthodontist needed, and just in a short three months my teeth have made such an amazing transformation. Thank you, Legacy Hill Dentistry I can't thank you enough!

DO NOT GO HERE. I…read morehad been established at this dentist for a few years and other than extremely long wait times I had no complaints. The staff wasn't overly friendly but they were just fine. Then, at 6 month cleaning I get told I have stage 3b periodontal disease and I will need dentures in the next year if I don't buy this $1200 deep cleaning. The image on the wall of a person with this stage of gum disease has missing teeth, visible decay etc. This is shocking and embarrassing news considering I am 29 with all of my teeth, no cavities, and no bleeding gums. I told them wow this is shocking considering I floss daily, brush 2x daily with an electric toothbrush, water pick, mouthwash, tongue scrape, etc. The hygienist laughed and said "wow you do more than I do". So I asked for further recommendation because the $1200 cleaning every THREE MONTHS for the rest of my life wasn't going to work out for me for obvious reasons. She said I was pretty much screwed and that was the only option. I continued to ask questions about how this could have happened and what I could do at home to help and they just told me sometimes people just get gum disease. They even made me pay for "genetic testing" that they never once followed up with me for until I called the office but I HAD to have it done? Lo and behold I do the cleaning (fear mongering me into getting it done) and it takes about 20 minutes (they said up to an hour for bad cases which is apparently me considering I was told I needed dentures immediately). I go to follow up and they say I need another one??? Absolutely not, my gums dont even bleed. The nail in the coffin for me was when I went for the very last time for a routine cleaning as I declined the buy ups they wanted to add after the fear mongering. I sat in the waiting room for 50 minutes. 50 past my appointment time! Mind you when I left they closed 5 minutes later? So was I just going to be asked to leave anyways because they were closed and hadn't even started? During that time no one else was in the waiting room and no one else came and went so they couldn't have been that busy. No one once checked on me and apologized or updated me on the delay. I finally went up to the front desk and told them I would be leaving considering I had been sitting here almost an hour and they just stared at me blankly. They never called to reschedule my appointment or apologize. It's like I was never there and it never even happened. What a waste of my time. I have waited 6 months to write this review because I waited and bought different dental insurance and just established at another place. Here they were so kind, went through every single xray, picture, and exam of my teeth in detail and answered all of my questions. Shocking because here they say I have no evidence of gum disease AT ALL! And I would only require basic cleanings every 6 months and my "teeth would be in it for the long haul and I should not need dentures" He said my teeth and gums look really good! I became tearful at this new dentist because of how stressed I was by what the other place told me and they were appalled that I ever even got the deep $1200 cleaning because he saw no evidence of why I would need it let alone I was told I had advanced perio disease. In the end, this place has horrible time management and will continuously try and uncharge you for something every time and scare you into thinking if you don't pay them immediately there will be severe life altering consequences. Go ahead and google the umbrella company, Smile Generation, and you will understand why this place has such bad reviews.

Nice team with flexible scheduling. They are a bit on the slower side and I feel like a sixty…read moreminute appointment could be thirty minutes. I go for all my cleanings and found fillings to be easy too!

This is what I consider a racket with the provider and insurance company. As it was explained to me…read morewhen my wife's portion was over $900.00 for a crown and filling, is that the provider doesn't even get to set their own price. The insurance company tells them what the price should be. So they ramp the price way up there, in this case over $1,600 for the procedure. So now the insurance company can say..ok we paid our portion now the rest is on the patient. But that amount left is so high its like the patient is paying for what the proceedure should really cost as if they had no insurance. Never heard of such a thing, the dental office doesn't determine what they charge for work, the insurance company does. Gotta hand it to them, very slick.

The office staff is not up front about pricing practices. Once you deny additional up charges, they…read moreare rough with care and rush your appointment.

Dr. Jones and staff are outstanding! I have been a patient…read morefor many years and he takes great care of our entire family. We drive from the Gallatin / Hendersonville area just to be a patient at his practice. The office is beautiful and we are greeted by kind caring people from the moment we walk in the door. I can't recommend them enough!

After multiple calls to there poorly managed dental practice I find that I have 2 months of waisted…read moretime scheduling them to perform a dental implant because of their dropping the ball on communicating with my oral surgean. I must now at the last minute look for a dentist to perform the work that they told me they could do months ago. Their office manager is the rudest person I have ever spoken to in a service business and if she is an example of what kind of service they offer then I consider myself lucky that I found out before they performed any service for me. The only reason I gave them 1 star is because 0 was not an option. My advice is that you do not use this dentist. Steve H Smyrna

I will not be returning. I went in to get a bridge in January. They quoted me $1800 for the whole…read moreprocedure and made me sign something saying I understood how much treatment would be. The account rep is extremely rude and unhelpful. I ended up having to get a tooth extracted. The dentist couldn't do it so they had me go to an oral surgeon. Tack on another $300. Then they had me come in 3 more times just to get my temporary bridge right. Finally yesterday April 30. Yes that's correct. 3 months later they finally gave me my permanent bridge. When I went to pay they said I owed a total of $2130. When I said that's not what they quoted the accounting person said "it's just an estimation." So there I was stuck having to pay more than I expected and treated very rudely. The dentist himself is very nice and kind but it's very over priced and they will not work with you.

Time to find another dentist! It wasn't just me, but my wife also. Adding 'extra fees'. Today…read moreshe was faced with a $1500 bill for an x-ray that 'wasn't cover by our insurance'. Any other industry tells you what you need to pay BEFORE you render the service. I don't get how you can just slap on fees whenever you want without saying "Hey, your insurance isn't going cover this, do you still want to move forward?" NOPE. Just slap on those fees. Looks like I need to find another way to pay my mortgage this month! Many, many other reviews can't be wrong!

Treat their patients like family! Dr. Ramsey has a way of being gentle and explaining treatment…read morewell. This is my go to Dental office!

At my first appointment at The Next Level Dental in Smyrna, TN. I went in to have my teeth cleaned…read more I found out that the first appointment is for an oral exam, x-rays and a treatment plan only. I was shocked to find out that they charge every patient an extra $10 for Covid-19 cleaning supplies each visit. To me they've got to clean and wipe down everything after every patient anyway so this charge is unnecessary. My second visit, I had two fillings which turned out OK but when I saw my teeth after they cleaned them I felt shortchanged. All areas in my mouth had cleaning paste on my teeth and along the gumline which should have been removed. They scheduled me for two appointments on the same day which made me have to wait several hours for my next appointment instead of putting them together. The Next Level Dental has lost me as a patient.