**Poor Office Management Despite Good Dentistry**…read more I switched to this practice on a recommendation and my first visit was fine. However, my second appointment revealed serious office management issues. I scheduled a routine cleaning a month in advance, then rescheduled it one week earlier due to work. On and a day before the appointment day, I received multiple texts - reminders, confirmation request and a final message stating my 3pm appointment time and "see you soon." When I arrived--having taken time off work and driven from Nashville--I was told they couldn't see me and needed to reschedule. The staff member blamed me for not responding to an earlier confirmation text, despite the fact that a subsequent automated message (sent one minute later) confirmed my appointment. When I questioned why their system still showed my appointment active, he didn't answer. When asked why they overbooked, he refused to respond. I was told the manager was busy with another client and would call me. Two weeks later, I haven't heard from anyone. Meanwhile, I continue receiving automated messages saying I'm overdue for an appointment. The dentists may be competent, but the office management is disorganized and unprofessional. Until they fix their scheduling and communication systems, I cannot recommend this practice.

Very kind staff and quick service. Even though it is a 2 hour drive for us we will be using Centre…read morefor Biological and Holistic Dentistry as our primary dentist for our whole family. I am so happy to finally find a dentist we trust and who is not making us wait around or pay extra fees.

I made an appointment as a new patient to stay with the hygienist I had been going to for 3 years…read morefrom another office. I drove an hour to be established with this office only to be told that they didn't have time to see me every month to clean my implants. I was told they had 3 hygienist on staff. I only require a 30 min appointment to clean my implants, Despite how busy they may or may not be, it was clear they didn't even try to accommodate me, or my concerns. Even though I had the willingness to drive that far and follow this hygienist. Very poorly handled and unprofessional.

Amazing staff! Very relaxing atmosphere. All the dental assistants are fantastic and friendly! Dr…read more Welsh is so calming, reassuring, and listens to what you have to say.

Years ago, I had composite bonding done on my four front teeth. Over time, some expected wear and…read moretear (probably not helped by my coffee consumption) had taken a toll on the bonding. Hoping for a refresh, I came to Aspen Grove Dental. Dr. Roberts understood exactly what I was wanting and promptly rolled out the plan of action - Several weeks of whitening, followed by new composite bonding. I am completely thrilled with the results! The entire process was so straightforward, I almost felt like I was doing something wrong. Dr. Roberts was friendly and professional at every turn, as was the dental hygienist (I believe her name was Mallory?) From consultation to execution, Aspen Grove impressed me at every step. In a world of dental horror stories, save yourself the grief and schedule an appointment here! I cannot recommend them highly enough.

First off....I am extremely picky with my dentists. I waited a long time to get into Aspen Grove…read moreand wow am I so impressed. All the ladies are kind and welcoming. The dentists are kind and easy to talk to. I had a filling done and I was so nervous because I had an awful experience at another dentist in town. These dentist were amazing. I didnt feel a thing and I am so grateful I got my daughter in and am trying to get my son in. Thank you Aspen Grove.

My family and I have been coming to Unique for years and we love Dr Franklin and the staff. They…read morealways try really hard to fit us in for dental emergencies and the doctor is very down to earth, explains procedures fully, and has never hesitated to refer us to another specialist if warranted. I believe this office truly cares about their patients.

The staff is very friendly, as is the dentist, however after getting a chip in my tooth filled I…read morecan't see any difference at all. I can still feel the chip, and my husband even chuckled when he saw it and asked what they did to fix it. Luckily thanks to insurance I only ended up paying $25, but it was a definite waste of time, and I will be going to another dentist to fix it.

This is the best dentistry I have ever experienced. The staff are incredible and I have always felt…read moresafe and taken care of every time I have visited for the past three years. Both general checkups and more important procedures (coronal restorations) have gone without a catch! Looking forward to my next appointment!

Would not recommend this group as they overbill even on routine cleanings that other companies…read moreaccept the insurance as agreed upon. So even a routine cleaning that should be free with insurance ends up being $140.

Rachel Oates and her entire staff are amazing. They treat you like family. I haven't trusted many…read moredentists in my long life. I trust Dr Oates. I also doubt I will never have my teeth cleaned by anybody except Brittany there in her office, unless she leaves. I don't see that happening. The best.

Despite their website indicating that they want to help you maximize your insurance benefits, they…read morehave deliberate anti-consumer internal policies when it comes to notifying patients of out-of-network status. Given our experience, we do not believe this practice prioritizes patient financial interests. My wife came in for a routine cleaning in March 2026 and presented our new insurance (Guardian DentalGuard Preferred) but was never informed it was out of network. Because of this, we did not get the opportunity to seek care elsewhere before services were rendered. Had we been known we were out of network, we would have gone to an in-network provider and owed nothing. Instead, we received a bill *months later* for $183. Their website says "We accept all traditional dental PPO insurances" and tells you to hand over your insurance card so they can "handle the hassle of dealing with insurance companies." A reasonable patient assumes that means they'll flag anything important about your coverage. Instead, we were told that they "assume all patients are aware of their network status", even though confirming this assumption would be as simple as an extra sentence or two. To make things worse, Guardian's own provider directory still lists a former Rachel Oates location as in-network... so even if you do your homework through Guardian's tools, you may still get the wrong answer. We tried multiple times to resolve this directly. No acknowledgment, no movement on the bill. If are a patient, or want to be one, we recommend: 1.) Call your insurer directly to confirm this practice is in network. Do not ask the practice. 2.) Review all coverage details beforehand so you are personally knowledgeable about any potential costs. 3.) Ask for a cost estimate before any work is done. In our experience, they do not offer this proactively. Or, just go to another dental practice that does these things for you.

DDs Adam Randazzo was very good with my initial appointment. They handled my cleaning quickly, they…read morewere very gentle also with it . I would definitely recommend this dentist, my whole family will be going moving forward.

Great office, very friendly staff and clean location. Would recommend for anyone in the Antioch arearead more

Went to Dr. Hanosh for a routine visit and I was so pleased! I've never felt so comfortable at a…read moredentist. He cleaned my teeth, did my x-rays and made notes of what to keep up with. He didn't want to do anything excessive just to charge me money - which is rare for a dentist. I'd highly recommend him to anyone - especially if you have dental anxiety like I do. I love the office too. It's very clean and comfortable. The location is convenient and there's ample parking.

Excellent dentist who gives you the exact care and treatment you need at a fair price if you are…read morepaying without insurance will not try to sell you unnecessary procedures and treatment if you don't need it..he is a multifaceted dentist who provides excellent care