Too many delays and too many cancellations. Bad service. We were left waiting for 6 hours without…read moreany updates

I purchased tickets online for a trip between Logan Airport,Boston,Ma and Spencer,Ma for Myself and…read moredisabled wife .On the day of our travel a storm hit Forte Lauderdale airport while we were on the plane , We were sitting in the plane on the tarmac for 2 1/2 hours awaiting air traffic to open ramp,no WiFi or cellphone service , arrive 8:12pm...Called Greyhound,ticket office closed 8pm no service until 6am the next morning,never again ,called greyhound next day and they could care less,crappy customer service

DO NOT USE THIS COMPANY! One star is more than this business deserves. Booked a trip for myself and…read morea friend to NYC from Alewife Station in Cambridge. Bus was supposed to depart at 10am. We arrived 20 min early and no bus came. There was one other couple on vacation from france waiting with us. at 10:20am after trying to contact the company via phone and email we booked tickets on Peter Pan leaving from south station and headed there. I have continued to reach out to GOBus and disputed the charge on my CC. Not a single response from the company.

It was a perfect trip. It took the 4 hours and 15 minutes as they scheduled, it was amazing how…read morepunctual they are. There are no stops so bring your bottle of water and some snacks. Bathroom is ok, with toilet paper. Seats are VERY comfortable, also recommend bringing a pillow. It was way cheaper than others, and 100% less than the train. I will travel with them again!

I was talked out of taking Amtrak to Portland from Boston. Big regret. Was told there would be…read moretrays I could put my laptop on to work... NOPE! Also, seats are more crowded together than Amtrak. May have saved $4. But wish I had taken Amtrak!

Broken coffee machine on 8 hour trip from maine to nyc. Cannot be fixed would like refundread more

I have to note that I am speaking for reverse commuters…read more This service gave me great flexibility to my commute from Boston to Framingham. MBTA Framingham line is OK ONLY if it runs on time which they often fail to do so. Although it has to go through morning suck-fest on Rt 9, the shuttle arrived on time 99%. And it's only $2 from Woodland of D train on Green Line to Wellesley and Beyond. If you were a reverse commuter like me, this service is it.

I'm a Cancer Patient and needed transportation to MGH in Boston for my radiation treatments…read more They would not provide me transportation even though I lived in Wayland, MA for decades with my Mom and my Elderly Mother who is 91 years old has lived there since 1970.

I wrote this stupid review in 2022 and it's so dumb that it made me go through all of my emails to…read morefix it. Healey Bus is a great company run by great people with a great fleet. 1 star reviews don't belong on this page they belong on the page for NRT bus or bloom

These guys are awesome! Way cheaper, quicker, and less hassle than…read morethat-which-shall-remain-nameless. Paul set up our trip (kinda last minute!) super quick, the driver was there and waiting when our time hit, and he already knew where we were going! (Quite a departure from having to give directions to the last bus company). We had a small issue when the (fairly new) bus wouldn't start - and they had someone on the road to rescue us immediately! The professional and FAST response to a problem is what makes them a standout in my book! Thanks guys!

Go Buses and MegaBus both have a super convenient stop here right off the last stop on the D line!…read moreI'm thinking, "Why would I tack on an extra 30+ minutes to drag myself via public transit into Boston when I live West?" I feel for the unfortunate passengers who described their awful experiences! Thankfully I haven't had any bad issues or instances of contacting customer service. (Side note one of my friends visited me and wanted to extend her time off, she called their office and they changed her ticket immediately plus there was no extra charge!) Their prices also make weekend trips no sweat. Round trip ranging from $36-$70+. Plus I have a registered account and they are constantly running promotions and you accrue (100pts/$) for trips booked! Unlike MegaBus where you have to walk to the far reaches of the parking lot, Go Bus has their own dedicated Bus Check-in building. This is fantastic when you're freezing or melting outside. You need to enter and show them your confirmation e-mail. I have no idea why my e-mail randomly decides to filter out important confirmation orders so I was slightly panicking and hitting the "re-send confirmation" button before checking in spam. They assign you a priority number or queue for boarding. They also give you a complimentary bottle of water. Yay! I never drink the whole thing since I actively avoid using bus bathrooms... They usually stop in Alewife Station Cambridge beforehand so some of the seats might already have filled up! The chairs are average for economy coach. I attempted to use their wifi aboard, but it was so glacially slow (maybe everyone else was using it?), I switched back to 4G/LTE and used my phone as a hotspot. For the location alone, I'd say it's worth checking out. Definitely use Wanderu or some other app to compare prices since you might value other aspects like Port Authority drop off rather than curbside near Hudson Yards. I had about a 10 minute walk before finding Penn Station to take a more direct Subway to my destination.

On March 19 at 10:30 am I got into the bus. I was about to seat in the front seat and the driver…read morestart to screen in a poor manner "Hey go to another seat". No explanation for why. I asked why and he kept screening that "another driver will be seating there". Which makes sense. I asked the driver why he was screening me and he responded "send a complaint" which is what I am doing. I do not deserve the poor verbal aggressive treatment. He should kindly say to me I am sorry the front seats are reserved for the second driver. Driver for bus 6781 the individual did not want to provide his name. I hope this review helps the company to improve customer service and provide training on how employees should treat people respectfully.

I took this bus service from Logan Airport in Boston to Portsmouth, NH and again on my return trip…read more I like that you can take an earlier bus if you've already made a reservation and get there earlier than expected. Nice, clean bus, with good access.

The bus was on time and comfortable. Pleasant ride to Portsmouth NH. Excellent value and I will use…read moreit again.

Clean enough buses with air filtration! A bargain to count on! Honest workers! Thanks!read more

For the love of Jesus - just don't!…read more Boston to NY on this bus line felt less like public transportation and more like a survival challenge. First, the original bus broke down before we even left. Cool, things happen. But the "replacement" bus that showed up looked like it had been dragged out of a junkyard and sprayed with Eau de Mold. It smelled like sadness, rode like a rollercoaster built by drunk engineers, and was so filthy I started questioning whether my tetanus shot was up to date. We arrived 1.5 hours late, which honestly felt like the ultimate wellness challenge -- every extra minute on that bus was another year shaved off my immune system. By the time we got to NY, I was half-expecting to find CDC workers in hazmat suits waiting at the terminal. Oh, and when unloading bags, mine got tossed around like it was competing in the shot put. Customer service told me "too bad, you didn't buy a refundable ticket." As if "refundable" is code for "the bus won't be a rolling biohazard, tardiness, and bum bruises from the bumpy ride!!" Zero out of five stars. Wouldn't recommend to my worst enemy, but maybe to someone I secretly hate

King Grey nearly ruined our wedding day. We scheduled King Grey to run three laps from pickups…read morespots in Springfield to our wedding venue. After the first group boarded and say that was everyone, the driver took that as that was the whole wedding - and after dropping them off, he went home! We had 100 guests stranded at a hotel waiting on a bus that didn't come back. Neither the driver nor King Grey management provided a day of point of contact so we had no way of getting in touch. fortunately Michael's Limo (another nearly service) agreed to pick up the guests within the hour and saved the day. The worst part was that when I booked King Grey, they told me that other services in the area weren't "reliable". If only I knew they were talking about themselves! King Grey did refund me the full cost of the shuttle for the mistake (thus the second star) but I much rather would have had the wedding go as planned than have gone through this.

I booked with King Ward for a grade school field trip, and experienced great service. The staff are…read moreprofessionals, and respond promptly via fax, phone, and e-mail. Our driver was a professional - friendly and accommodating. The coach itself was immaculate upon boarding. The DVD player worked well, and the seats were comfortable with plenty of foot room. Will definitely recommend them to friends, and will book again in the future.