This company is responsible for transporting special needs children to and from school. Parents are…read moreputting their trust in Storer. Storer rarely answers the phone when there is a need and when they do I have more times than not, been met with an incredibly rude person who talks over me, doesn't hear my concerns and jumps to conclusions. This is the only option for special needs school aged children and it is often what is best for a child to regulate between school and home. We are just asking for Storer to be kind, thoughtful and mindful of who they are transporting and listen to the concerns of special needs parents. They should be ashamed of the way they handle special needs parents and students.

I called to get a quote, and the lady over the phone was VERY rude . She said it was too expensive…read morefor me, but would not give me a price. She would not let me get a word in, how does she know we can't afford this. When I tried talking she pretended her phone was going out. Horrible service. We were willing to pay extra fees but we will find something else. Thank you for nothing. I suggest looking somewhere else. Seems like they don't want business . Or if they do, they need to have better customer service .

Matt was a great driver. Took us to sacramento from Modesto safely. Let us put music. Had a smooth…read morefield trip. Definitely recommend.

Matt was an amazing guy and had a really good selection of movies. He also took us all the way out…read moreto Long Beach for a school trip and he also took us all the way back to Stockton. Overall a really great trip.

Busloop was a great company to work with for my youth group transportation! Avi was extremely…read moreresponsive to all my (numerous!!) emails and phone calls. He was always very polite and always willing to work with me to meet my youth group needs at a fair price. I had to transport 30 young scouts to camp and Avi quoted me either the 54 luxury liner (because i mentioned we needed a lot of space for gear transport), or the more affordable 38 person bus. We went with the 38 person and it was perfect for our needs. The storage space fit all 30 people's duffle bags. Avi called me the day before to confirm the pick up time, and location as well as the route to the destination, as well as any desired stops. He was very easy to work with and accommodating. For the return trip, he again contacted me the day before to confirm time and location as well as any desired stops along the way. For both trips (to and from) he showed up 30 minutes early and helped load the luggage. We were on your way ahead of schedule both trips, which may be the first time ever for our group! In the past, I used to have a dozen parents driving kids to/from and it was a nightmare. I'm going with BusLoop from now on!!! Highly recommended!

They were great to work with. I cover travel all the time and Busloop is up there with the best…read moreoperators. Highly Recommended

We had a great driver (Juan) and an excellent and knowledgeable tour guide for our tour…read more Saturday, July 21 | San Francisco Bus Tour We departed the Marriott Hotel at 9:00 AM and headed to the Oakland/San Francisco Bay Bridge. As we crossed the bridge we saw Treasure Island and passed through the short Yerba Buena Island Tunnel. On the other side of the tunnel the San Francisco skyline shrouded in fog came into view. We took the first exit on the right and proceeded to the Embarcadero. As we traveled along the Embarcadero we saw the Ferry Building at the foot of Market Street where a Farmers Market was in progress. As we continued we saw many restaurants and piers. We passed the Exploratorium, the cruise ship terminal. (The Port of San Francisco hosts over 80 cruise ship calls and 300,000 passengers annually at the James R. Herman (Pier 27) and Pier 35 cruise terminals.) We passed Pier 39, Fisherman's Wharf, The Cannery, Cable Car turn-a-round and Ghiradeli Square. All along the Embarcadero we had great views of the Bay and Alcatraz. Next, we traveled for a few blocks on Van Ness Avenue and then turned West on Lombard Street. We traveled down Lombard to the Palace of Fine Arts, our first stop. The Palace of Fine Arts was originally constructed for the 1915 Panama-Pacific Exposition. We took pictures and then returned to the bus. Upon leaving the Palace of Fine Arts we traveled north towards the Golden Gate Bridge which we learned that the name has nothing to do with the color of the bridge which is International Orange. We traveled across the bridge which was barely visible because of the fog, which is typical for this time of year. (Most homes in SF do not have A/C because of the natural air conditioning of the fog.) At the end of the bridge we pulled into the North Golden Gate Vista Point. We took pictures, but the bridge was obscured by the fog and we could not see San Francisco at all. Benjamin Robinson took a group picture of all of us and the grandchildren of George Andrews--the first cousins. Following that, we traveled back across the GGB to SF past the SF Presidio on Presidio Parkway. We turned west on Geary Street and took Geary to Lands End Lookout. We were able to spend a little bit of time here to visit the visitor center and take pictures. From Lands End Lookout we were able to see the ruins of the Sutro Baths, the Cliff House, Seal Rock, and where the San Francisco Bay pours into the Pacific Ocean. Benjamin Robinson was able to get a great group picture and he was able to get into the picture as well. Upon returning to the bus we traveled for a few blocks along Ocean Beach on the Great Highway and then turned up John F. Kennedy Drive into Golden Gate Park past the Beach Chalet and the Dutch Windmill. (Golden Gate Park is 20% larger than Central Park in NYC.) We continued on JFK Drive passing buffalo, soccer fields, manmade lakes, barbeques, and bounce houses until we stopped at the Music Concourse. The area of the Music Concourse includes a stage, Japanese Tea Garden, de Young Museum, and the Academy of Sciences. We departed the Music Concourse and continued through the park past the Conservatory of Flowers which first opened in 1879. It is the oldest building in GGP. Upon leaving the park we turned right on Stanyan Street and then left on Haight Street where we entered the Haight-Ashbury district that became a very popular place for hippies and flower children especially during the Summer of Love in 1967. We continued up Haight past Ashbury and made a circle around to see the "Painted Ladies" (restored Victorian homes painted with at least three colors) and then down to Oak Street to an area named the Panhandle. We made a right turn on Oak. We turned left on Franklin and then right on Grove. We passed the War Memorial Opera House (first meeting of the United Nations was held there), Davies Symphony Hall, San Francisco City Hall (London Breed is the first African American female mayor of SF), and the Old SF Public Library which is now an Asian Art Museum. We drove up Larken Street and turned right on California Street. We went to the top of Nob Hill where we saw Grace Cathedral, the Masonic Temple, Pacific Union Club, the Fairmont and the Mark Hopkins hotels. As we continued down from Nob Hill on California Street we crossed Grant Avenue in the heart of Chinatown. We made a left turn on Kearny Street, a left turn on Broadway, and a right turn on Columbus. We passed through North Beach and from the bus we looked up Lombard to see the "crookedest street in the world." From Columbus Street we made our way to Pier 39 where the bus driver dropped us off for one hour. He picked us up at 3:00 PM and took us back across the Oakland/San Francisco Bay Bridge to the Marriott Hotel by 4:00 PM. We had a great time. Everyone was thrilled at the sites and there was such a beautiful spirit of family love.

We had a wonderful driver Blake who drove our group from LARPD to Oracle Park and back. He knew the…read moreway perfectly and drove the bus expertly! Made it so much more relaxing! The bus was clean and comfy. Nice air flow and no bad odors! I would go again and hope to have Blake as a driver again! Thank you!

I rarely bring my car when I come down so I tried the bus system a couple times. Got one really…read morerude lady one day but then ran across the nicest bus driver named Eunice. What a doll. I hope I get her again. Oh. And free wifi on the bus!

Have had the best experience with our driver Juan Antonio R. Very respectful, welcoming and just…read morehas a good vibe overall when he took our team to there games.

We booked two buses from Discovery Charter for a big group event and came away incredibly impressed…read morewith the whole operation. From scheduling, to contracts, to route logistics, to the actual quality/cleanliness of the buses, to the friendliness and professionalism of the drivers! Pat in the main office is so responsive, helpful and friendly in her interactions. We had a wonderful time and wouldn't consider using anyone else if a future event in the Monterey area requires transportation needs.

I've contracted with them multiple times. They work with you to plan your trip prior to your date…read more They contact you prior to your trip to confirm everything. The drivers are professional, accommodating and timely. We had multiple stops coming and going on our trips and they made sure that each trip went smoothly. This is our charter bus company of choice.

The secret back door to Megabus Sacramento Lost and Found!! Call them to see if they have your…read moreitem, after realising that calling Megabus customer service is pointless..... Megabus said 5 to 7 days before we contact you... Called All West and they had my luggage sitting right there! Went and collected it in time for my flight the next day. The BEST!

I can't recommend Busloops enough! Avi is amazing to work with. He provides the best customer…read moreservice every single time. Pricing is extremely fair. Drivers are on time and always kind to our students. In the spring we had 6 buses transport students to a conference and it was seamless! Planning bus routes and transportation in general is difficult but, being able to relay on busloops makes it much easier. Thank you!

Busloop helped us out with a last minute booking need. Everything was great. Driver was on time,…read moreprofessional, bus was clean and in great condiiton. Would use again

Raphael goes above and beyond for customers and their events. I have recently used them a few weeks…read moreago for a shuttle to top golf and back, and everyone had a great time. Motor coaches, mini busses, vans, limousines, they got it all and they do a great job at showing up on time and in professional vehicles. I guess only thing I can recommend is to not lose your stuff, as they aren't baby sitters who pickup after you ;) Grown adults shouldn't have any issues working with Umbrella!

What you look for in a bus company is to safely and efficiently get passengers from Point A to…read morePoint B. Umbrella Bus barely got our passengers from Point A to Point B, did not do so efficiently, and arguably didn't do it terribly safely. We booked Umbrella for a 54-passenger shuttle to transport wedding guests from our wedding hotel to our ceremony venue, and then from the ceremony venue to the reception venue ($1050 total). I confirmed this itinerary with their staff by email and phone several times (at least three), because they kept sending me invoices that only showed a partial itinerary, but they assured me that they had the correct itinerary written down and would read off the correct itinerary on the phone when I called. On the first trip, the bus driver got the bottom of the bus stuck on a steep hill, rendering it unable to move. Guests had to walk nearly a quarter mile from where the bus got stuck to the ceremony site. The bus was also blocking the entrance to the park where the ceremony was held, meaning that park visitors and several wedding guests who were behind it were severely delayed in getting into the park. We had a couple of guests who missed some of the wedding ceremony because the bus blocked the entrance for so long. It would've been 3.5 stars if only for this, since it wasn't 100% the driver's fault, though he should really have known what the buses he drives are able to handle. On the second trip, though, despite me confirming the destinations in the itinerary with Umbrella MULTIPLE TIMES, the driver had somehow been given the wrong destination by their dispatch, and took guests back to the hotel instead of to the wedding reception venue. My family members had to argue with the driver, who insisted that he'd been told to take everyone back to the hotel, and "I'm only doing two trips, how will people get back to the hotel?" but he eventually relented and took everyone to the reception instead, but meant that most of the guests were delayed by quite a bit in getting to the reception. This definitely wasn't the driver's fault though, and was clearly the fault of the company/dispatch. He did eventually take the guests where they needed to go, which we appreciate.