United Airlines saved my vacation when another airline cancelled my flight. I can't say I am in love with any airline. But United did right by us, and we are extremely grateful for that. We had a very positive experience on this occasion and will certainly fly with them again. read more

I flew Miami to Houston on flight 1913. I know airlines usually have low scores but credit where credit is due. The flight left on time and arrived early. My compliments to the captain and crew. Take-off and landing was smooth even though they prepared us by saying there may be some turbulence. And a special thank you to Johana, the flight attendant, who brought me pretzels after they had passed without me noticing because I was sleeping. I also asked her for earbuds cause I forgot mine and she brought them over super quickly and with a smile. read more

Upon check-in at the Swiss Air (by United) counter, my daughter experienced a medical emergency. Paramedics took her to Miami hospital. She was cleared to fly the following day & tickets were re-booked by United. Email confirmation was received and we were all set to fly out the next day. We got to the check-in counter once again and were told that we do NOT have tickets. Tickets were overbooked. United Airlines made an error with our rebooking. They are refusing to refund us & same goes for all of the hotel bookings and arranged transportation that we had planned. Our 3 country European family vacation is completely ruined. THIS IS NOT FAIR AND UNACCEPTABLE. PLEASE HAVE SOME DECENCY & INTEGRITY AND REFUND. read more

United Airlines - Email confirmation of the tickets. Got to the counter and those tickets were sold to someone else. Our entire 3 country vacation RUINED! - Airlines Near Me - Miami, Florida

TSA pree check I have but TSA woman take my cream small witch one i fly every week 2 time never got problem, she old woman see expensive cream and new she told not you can't but she can take for herself to home read more

The pilot, Capt John Hassel was the coolest. Gave us very friendly but precise information regarding our short two hour journey this morning from Houston to Miami. It was refreshing to hear a pilot interested in his passengers' awareness of how we would be traveling and what to expect. Cheers Cap..!! read more

On September 6, 2025, my wife and I departed Miami for Vancouver on a delayed itinerary that included multiple rebookings,, first in New Jersey where we lost a connecting flight after a delay in Miami, and later in Chicago after another delay in New Jersey. After a grueling 17-hour journey, we arrived without our checked luggage. Despite assurances from a baggage official at the airport that we would be reimbursed for taxi expenses related to recovering our missing bags--and a later confirmation through online chat that such reimbursement had been approved--my claim was ultimately denied. The difficulties we endured went far beyond taxi costs. For two days, we were left without medications, clothing, personal items, or jackets in cold weather, all on the eve of a cruise to Alaska. The lack of clear communication and the contradictory, dismissive responses we received from United staff added unnecessary psychological stress to an already distressing situation. Ultimately, it was only through the compassion of two individuals--Emily Otero and John (Sam) Gini--that we were able to retrieve our second bag late on September 7th. Their efforts, not United's official channels, saved our trip from being completely derailed. This situation has left us feeling not only inconvenienced but wronged. At no point has United acknowledged the hardship or offered meaningful redress. Instead, I have encountered denials, contradictory statements, a refusal to take responsibility and they have ignored all of our claims. Apart from a simple taxi fare, nobody paid nor took responsibility for worse things like having spent 2 days without medications, clothes, personal items, jackets during cold weather just for the mistakes United made. Nobody paid for the above described despair, uncertainty, mental torture and psychological damage during all the wait without knowing we didn't have anything to carry on our cruise the following day added by the terrible information runaround of your representatives over the phone, who constantly gave contradictory information and passed the buck to one another, giving mixed messages Nobody paid for all the discomfort we had to put up with, and also for our unexpected extra food expenses during the 2 flight delays we had from Miami to New Jersey and then from New Jersey to Chicago and Vancouver. After the trip and with the hope of getting a reimbursement or at least an apology or recognition of the hardships endured, we wrote to United CEO and customer relations twice with no answer at all, so our experience highlights serious failures in customer service, reliability, communication, professionalism, accountability and a lack of desire along with no commitment to solve customers' problems and unfortunately, we chose United looking for the opposite. If you plan on flying United, be careful you are not subjected to similar treatment. Mario J. Torres Maria E. Salgado read more

The slogan may have changed but the flight attendants on each flight were great, except for 1 FA on each flight maybe it's a requirement to have a butter one in the crew. The mix of new tech planes and old tech was interesting with 1 having a touchscreen infotainment system and the other an arm controlled DirectTv system but they both work to pass the time. Don't be afraid to fly the friendly skies. read more

United Airlines - Inbound to Miami - Airlines Near Me - Miami, Florida

The process to check in bags was extremely easy and fast. You are able to do it your self and there are actual humans willing to check your bag for you. On top of the positive airport experience, the flight attendants are extremely nice!! (Unlike some of these other cheap flight attendants) Snack and beverages available for domestic flights! Free movies offered on the app for the flight. read more

United Airlines - Snacks and water - on top of these they have other beverages available - Airlines Near Me - Miami, Florida

First time going on a plane it was ok but the seats were as stiff as a tree hurt my back really bad seats barely reclined and the bathroom was pretty gross also the food could not be considered food the pieces of throw up on the seat in front of me also the service was awful the flight attendants have no common sense I said excuse me and she said what a then she ignored me and didnt get what I asked for also gave me water cup and then walked into it and it spilled all over me then she came back with napkins but used like 20 napkins at the same time man I'm reviewing delta and united to which is better I'm waiting to board the delta flight catch up after flight By Winston read more

Worst experience followed by the worst customer service. Don't fly UNITED!!! 4 months later and I still have no resolution or compensation. They don't even answer my emails. read more

The cleaners boarded the plane as a group and did not let us leave until they cleaned. This made me late to leave the plane. Very inconsiderate. This was Thursday July 4th in MIA. read more

My wife and I were unceremoniously removed 20 minutes before boarding from our 1st class seats and placed in premium plus. The only explanation given was that United employees needed these seats. From a customer relations standpoint, this is unacceptable. To make matters worse, we were placed in separated seats. By correcting this and putting us together, another family was inconvenienced. The only compensation we received was $1000 electronic travel certificates each. To add insult to injury, we were on our long anticipated 50th anniversary trip that we had saved years for. Can you imagine what this sounds like on a Yelp review? I bet you can! To their credit, your flight crew was very sympathetic and embarrassed. I think we deserve more compensation than we received. Have a good day, Dr. and Mrs. Paul Benjamin Hi Paul, Thanks for submitting your complaint. We've received your information and will reach out to you as soon as possible. United Customer Care Case ID: 169823979426873 read more

A bit of chaos around me when checking in at the kiosk. The travelers around me had difficulty with using them and required staff to help them. It was early morning and the United staff was not friendly or seemed happy to be there. The tone of their voice was almost anger. Not the way I want to start my flight for the day, oh well. The saving grace was the kiosk telling me I received a free seat upgrade. Staff at the gate were a bit better but still not the friendliest. read more

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No issues getting in our out. Staff was helpful, particularly at check in and directing us to the Avianca Lounge. Gate area was large enough for everyone to line up without snaking into the terminal. read more

Very rude staff and the desk clerk was talking down to everyone as if it's the passengers fault that the plane is overloaded. They are threatening to jump more people. They are the ones who sells their tickets and they should know their limits. read more

Helpful staff members and slightly decent flight, however charging one carry on for $30USD ? Meanwhile I see others with their carry on for free..hmmmm read more

Wow. Just wow. The difference a market can make. I lived in SoFL for many years and I never remember people being so nasty and rude as they are here now. The kiosk lady at Miami international was a complete b*tch!! Not a good look for your airline on the very front-most level. Juxtaposingly, the gentleman in Denver was really nice and helpful. I felt like I was sorry for giving them my money because they certainly didn't seem to appreciate it. The Kiosk lady in Miami acted like they were doing US some kind of favor, and the ironic thing was... we didn't even ask her for help!! We knew what we were doing at thr kisok and she was being rude, condescending and just kind of mean. Sorry I wanted to spend money on your airline lady! read more

Did an early check in but, because I refused to pay for a pre-assigned seat, they separated two of us in completely different rows. Squeezing every penny from customers is shameful. They'll be asking for a government bailout shortly. I sure hope they don't get and put customers ahead of executive pay. read more

Flight is good i have no complaints always have wifi and amenities for everyone. One of my top flight choices! read more

United Airlines - Seat - Airlines Near Me - Miami, Florida

Worst airline EVER! Will NEVER fly again!!! Rude ppl at Miami International!! Ms Ochena at check-in was EXTREMELY rude! Will def be calling corporate! Threatened to put me off flight 374 MIA-CHI for saying " this airline sucks, I'm sticking with American or Southwest where I ain't gotta pay to take a carry-on!" Seriously told me " I have the authority to put you off flight air and you can go elsewhere!" Sooo you have authority to leave me stranded across country bc I complain another airline is better!?!? NEVER will fly again!! I fly 4-5 times a month for years and have NEVER had issues with rude ppl! Ms. Ochena I hope they fire you! You are terrible at your job! read more

What a mess of a baggage handlers. No wonder we carry-on luggage since the Neanderthals that toss baggage around are totally inept at taking care of things. We need to replace them with robots! read more

The worst airlines in history. Called twice making sure my tsa pre check was in system. Yes sit. No problem. Yup..no pressure check and they asked why I bought two seats. Wtf. Idiots answering phones..well first and last flight with this craphole read more

This is my second review of United Airlines in a month. My earlier review was for United at Newark. We had two encounters with United today here at Miami. My husband and I had just arrived this morning via a charter from Cuba and wanted to see if we could catch an earlier flight home to Newark because we had a 6 hour layover. The first agent told us to step up to check in at the kiosk. She was a clueless automaton, as she didn't even notice that there was a repairman unplugging and removing the kiosk that she was referencing because it was broken. In addition, we couldn't change our ticket via a kiosk so we went to her colleague who became available at the same time. We explained we wanted to change our flight. He told us we could for a fee of $150 but we would fly standby and we would lose our existing confirmed reservation. I have not had that experience on other airlines so naturally we didn't do that. Further, because there was such a gap in our check in times, we then had to pay to check our bags for an international flight later that day. Really? Lastly, their gate area in Miami looks tattered and tired. It looks like a relic from the late 70s and the food "options" at Terminal G are awful. I realize that Miami is American territory but United should be investing more $$$ in updating its spaces. I normally am not rude with reviews especially with the airline industry because my mother proudly worked as a flight attendant for 42 years. I have a strong appreciation and reverence for the industry, which is why I say, United - you can do WAY better. read more

Another flight with United, another exercise in futility with the carryon bag sizing gestapo, and now an additional fun feature - this airlines' refusal to allow early check in for an international (Canadian) flight unless you download their crappy smartphone app! Seriously! I don't know what the deal is with this airline, but prior to nearly every flight I've taken on United over the past 2 years or so, they've had more of their personnel concentrated on eying up passengers' carryon luggage and forcing them to put any questionable bags into the frame to check the size than they've had employed to simply scan boarding passes and ensure a quick, orderly and efficient boarding process. Lots of my fellow travelers have also noted this and, as a result, stopped using United as much as possible just as I have. On this most recent trip, I went to check in the evening before via the internet and print my boarding passes. A message appeared saying that, since this was an international flight (Canada), I'd need to either download their app onto my phone and load my passport information via the app, or I'd need to wait and print my boarding passes at the airport. Why?? As someone who flies internationally to a lot more exotic places than Canada at least a few times per year, I can tell you that, with every other airline, I don't need their silly app. With other airlines I simply entered my passport information into my computer, verified it and voila! My boarding passes could be printed via my home computer. So is this simply United's attempt to get folks to download their app onto their phones? What can one do via the app that can't be done via the interwebs? Silly. I got to the airport, printed my boarding pass and got to the gate just before they began boarding. Before the lone agent began scanning boarding passes and allowing people onboard, another guy was militantly pulling people out of line and having them place their carryon bags into the sizing frame. Any that were at all questionable, even just wide enough that they didn't easily slip into the frame, were forced to check their bags. Out of the 90 or so people who boarded ahead of me (I was in boarding group 4 or 5), he probably pulled 20 people out of line to check their bag sizes and the majority were forced to check them. As I mentioned in my previous review of this airline, I've flown on a number of other airlines both large and small, and never have I experienced the kind of gestapo-like enforcement of the passengers' carryons. It should also be noted that I tried my bag in another airlines' sizing frame last year, and it fit. Based on what I was seeing on this day, there's no way United would've allowed my bag onboard, which is also wrong. Luckily on this trip, as I went through and had my boarding pass scanned, the guy had 3 other people pulled out of line and was checking their rolling bags, so I blew past him. When I got onboard my supposed oversized carryon fit comfortably in the overhead bin with room to spare. I saw a few weeks ago that a few executives of this airline resigned over a corruption scandal, and the airline was losing money. Maybe if they'd take the time to read a few reviews and chat with their paying passengers, they'd understand why. Making everyone's already stressful and hectic travel experiences even worse by imposing further restrictions such as the app and bag size Nazis, is simply forcing customers away - not encouraging them to fly United! read more

This airline is getting very bad...especially the frequent flier plan and so many fees!!!! Excessive redemption fees.. $70? Are u kidding me? Delta is $5. The Nickle and diming is about as bad as Spirit and Frontier. Fees everywhere and the only major airline that won't let u take a carry on for free in basic economy Sorry United you just lost a customer. read more

If there was half a star, I'd give it to this airline. In fact, I wonder if there is anyone who by now doesn't know this is one of the worst companies to fly with. Where do I start?... So many disappointing stories to choose from. What about today, when my fiancée unknowingly booked me on a basic economy flight, which barely lets you bring yourself to the trip, with their numerous restrictions. Since I had the luck to be placed in the very last seat of the plane (39F), just next to the wonderfully smelling bathrooms (not), I decided to call for an upgrade. Little did I know I was in for a surprise. These thieves intended to charge me $300 for the privilege choose my seat. Mind you, this was originally a $100 ticket, with similar ones costing around $200. So claustrophobic me had no choice but to squeeze in the couple of inches I was given, by the window, which I never ever do. To make a long story short, previous experiences involved charging me for a second ticket I never bought, without wanting to return the moneys until ten days later. My fiancée hasn't had a better experience. He's 6'3 and his legs barely fit in some of their ridiculous seats. So, last time he asked to be moved, as he had to leave part of his legs on the aisle, they wanted to charge him $200 for it. Unbelievable. At this point, it might be unnecessary to speak about the HORRIBLE customer service their staff has. For this I have countless example, but today was the last one. As I approached one of the guys who check you in at the curve, he was chatting with a colleague. Needless to say, they didn't bother to stop their conversation to acknowledge me. When they finally had no choice but to, they proceeded to check me in, with the most disgustingly lazy attitude. As you might guess, I don't need any more future let down by this airline. Even when they clearly have no choice but to keep their prices low, due to their horrendous practices, I prefer to fly with a company which will honor me as a patron and human. I hope every single person who's had my experience stops flying with them too, so they can go to where they belong: not in business. read more

#UnitedAirlines has the worst and I do mean the worst customer service of any airline that I have ever come in contact with! This woman here on flight 1699 on the way from Miami to Houston has been the rudest, most unapologetic attendant I have ever had to deal with. Never again will United get any more of my funds for their BS service! #neveragain #justpisspoorservice read more

My sister and I just had a great experience with two United representatives in the Miami airport: Winston Clark (checked us in) and Frank Gaetano (Gate attendant). Both spoke perfect English (NOBODY else in the Miami airport spoke English!) and were very helpful in seating us together and getting us to San Diego on time. Miami Airport should get a 1 star rating. read more

Remind me to NEVER fly United again. My fault for choosing them over American for convenience... I won't be making that mistake again. The attitude from the staff is just unprecedented. If an individual hates their job this much, they should consider a career change. I was told I was 2 minutes late for check in after I'd been waiting in like for 15 minutes. I explained that I had been in line and not only did she not believe me but embarrassed me in front of other patrons calling me a liar. She changed my flight for 4 hours later. I asked if I could just cancel all together and she told me I could do whatever I wanted but good luck getting my money back. Needless to say I walked over to American and booked the first flight. United, if you're reading this I'd consider a personnel change before you lose all your business. A refund wouldn't hurt either. read more

First time flying with United and to my luck, there was a passenger who made a very racist remark to one of the flight attendants whom she was literally just trying to help and oh boy, I was so happy to see how he was kicked off the plane before take off. Flight was delayed because of the situation but no complaints, I would've waited longer as long as he was kicked off still. Great United management! read more

Horrible !! The first class is basically like paying quadruple for a coach seat just be in front of the plane. I purchased 1 first class seat for $800 under the assumption it was going to be like the pictures I saw online. Huge finesse, no food, no beverages, seats don't recline, no TVs I can go on and on. You're better off flying jet blue mint I'll never fly United again read more

UPDATE: Star Alliance or Star Nuisance? A United Airlines manager was able to secure a window seat in row 12 after all! After some terse moments, the United ticket counter came through. On the other hand it turns out that Austrian Airlines seating check-in information was incorrect. Austrian Air said check-in and seat assignments would be available 47 hours before the flight departure time. The Austrian ticket counter personnel at MIA disputed that saying I had to try again 24 hours before departure!!!! Austrian & United code share through the "Star Alliance" program. I am appalled at the hoops BOTH airlines has put us through. They should assign seats immediately when paying full fair in advance. And their own code-sharing software platform should allow either airline to secure seats in either direction anyway... Oh brother.... I sure hope we just get to sit together! LOL ZERO STARS. United airlines and their association with Austrian Airlines and Lufthansa Airlines code sharing are the worst ever! They will not issue seat assignments until 24 hours before boarding!!!! HORRIBLE!!!! Do not use United to make the primary booking!!!! Direct booking without United as the middle man is the way to go. I wonder how much United is getting for their cut of my tickets for NO reason???? read more

My first time flying United and my last, it all started on a flight coming out of Cleveland, Ohio, the flight was late leaving like most airlines lately and we had a connecting flight to Ft. Lauderdale, our flight was Cleveland to Newark and then Ft. Lauderdale, my daughter and I got on the flight like I said late departure, we were advised we were cutting it short for the Newark flight, well guess what we did, as we were approaching Newark, the flight crew let us get up first to try to make it, there were 12 of us, they sent my daughter a text the plane will wait for us, guess what when we tried to exit the plane, the door broke, flight attendant couldn't get it open, had to wait for maintenance to let us out, no wheelchair waiting for me, we tried to go fast but the plane took off and 6 of us didn't make it, minded it was 11:00 PM. What was the most upsetting was the lack of customer service and the rudeness of employees, they don't care about customers anymore, what's going on with service anymore. No more flights until the morning! There were more than 100 people complaining that night and an employee told us, it happens all the time! Well me, I won't fly them anymore, I have a choice and it's not United! What a lousy experience! read more

my aunt booked a return flight for myself, and my 8 month old baby, . We were travelling from Miami to Dublin. When booking my flight, my aunt included the initial of my middle name "D" in error (my middle name is Danielle). As my passport does not contain my middle initial, I phoned the United Airlines customer services desk to amend the record and was horrified to be informed that I would have to pay an additional $200 for implementing the change. Following our conservation, the gentleman reduced the cost and I had to pay $150 for this minor change. While on the phone I requested a bassinet for my baby and the representative advised that she had no information on him. I then had to re do all the information for the baby over the phone with this lady. On arrival in Miami airport Skyler's surname was spelt incorrectly "Lunch" instead of "Lynch". The supervisor in Miami who was most helpful immediately rectified the misspelling. When I asked how much was the charge she said there was no charge. I explained how I was charged $150 for removing an initial and she said she never heard of charging for such an amendment and apologised on behalf of United Airlines for this charge. Complaint Then my horror journey began on the 20th December 2016 when the flight was delayed and I missed my connecting flight to Dublin. Below is a guide to the list of horrors I experienced and endured on this fight from Miami to Dublin - Ref: Flight No UA 23 1. Flight delayed in Miami and then in Newark, missed our connecting flight (plus 3 other travellers) to Dublin by minutes. We had made good time to Newark but had to stay out on the apron awaiting clearance to park the plane. It was very disappointing that no communication between the United Flight attendants and Ground staff occurred to enable 4 of us to quickly disembark and meet our connecting fight to Dublin, particularly as our plane pulled in to gate 90 right beside where the Dublin flight was taking off from gate 92. 1. I then went to a United representative to reschedule my flight and she said the next available flight was Wednesday, i.e. 2 days later. She also said that I would have to fly to Manchester and on arrival in Manchester I would have a five hour stopover and then fly on to Dublin. I informed her that this was very disappointing as I was travelling home for Christmas and it was already a short stay. One of the other travellers who had missed the flight asked the representative, if there was availability on the direct flight he had been re-booked on the following day and he was told to step away from the counter as it was no concern of his. He pointed out that I had a young baby and couldn't wait 2 days in an airport and again he was told to move on as it was none of his concern. I was visibly upset and the representative started yelling at me and told me not to use the baby card with her. 2. I was then told to go to the baggage area and collect my baggage as the flight had now left for Dublin. On the way there was an announcement and I went to another representative and was told more or less the same. I asked where I would stay as I had to wait 2 days for my flight. She said that United weren't responsible for my hotel and I was handed a list of hotels. I asked how I would get to the hotel as I had no baby seat only a buggy. She said that wasn't her concern. The staff were extremely rude and not at all helpful. 3. Through a steam of tears I found the baggage area but my luggage did not appear. Again I had to speak to a Untied representative who informed me that my luggage had been forwarded onto Manchester as this was my next flight to Dublin. This was the last straw now, not alone had I to wait 2 days for the next flight, I now had no access to baby formula, diapers, food and clothes for both myself and my baby. 4. I was then directed to yet another representative to request baby essentials. She was even ruder than the other reps I had already spoken to.Again there was no empathy for the predicament I was in and she literally threw the diapers and formula across the counter to me. I asked her not to be so rude and she told me to leave the airport as I was not being held captive by United. The formula my baby uses is an Organic food but again I had no choice but to take the one supplied as I had no alternative option. 5. At this stage I was extremely upset ad frustrated. I spoke to another rep and she told me she didn't have to deal with me as I was getting really annoyed at this stage. She told me to park my attitude or she wouldn't speak to me,Lon story short they put me through hell and back and misses 3 days out of my family time at home and to top it off they lost my luggage in Ireland and when it finally arrived a day later all my suitcases were destroyed and they are not offering me any compensation!! Shame on you UNITED read more

United Airlines - My suitcases with no wheels or handles and the hard shell cracked - Airlines Near Me - Miami, Florida

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How lousy can service get? For a simple request "please leave the soda closed for now so I can finish my nap" they forget, open it, an say they are not allowed to leave cans closed. Funny, because they were allowed to do that on all of my previous United flights. At least the planes are more modern than AA . Yeah, that's about all I can say for this airline. Oh, and the fact that I am collecting miles on Continental instead. read more

Good Airline, great service on board but the seats were very cramped. Unless you were in the preferred seats, you will feel claustrophobic in these seats. they have to make space somehow for preferred seating and force you to buy preferred seating for the extra 8-10 inches. read more

Not going to fly United anymore. Their new, restrictive baggage policies blindsided me on my last flight. I paid to check a bag and brought my small carryon to the gate. I was told that I had to check the carryon for the bag check fee +$25 charge for handling at the gate! Only personal items are allowed in the cabin. I was accustomed to the usual arrangement allowing for a carryon and a personal item. This is a worse racket than discount airlines like Spirit. read more

Ugh- a 6am flight does not need additional attitude from rude check in counter personnel. I get paid to be nice to people and so do you, also I am sure neither of us enjoy talking to each other at 6am. I do not get paid to be nice to you however YOU are paid to at least be courteous to me. I just checked in... Lets see how much worse this can get. Oh and not to mention how difficult it was to book the flight in the first place. I understand (being in the service industry myself) that the majority of people out there are idiots. You still need to have a smile on your GD face at 6 am. I do not. read more

Saturday, June 29th my party checked 4 bags on United flight 1959 from MIA to EWR. Checked 4 bags. The 3 bags with removable TSA locks were missing when returned. The bag with integrated TSA lock showed TSA Key was used to unlock the bag. United baggage people want to know what my issue is? I have 3 bags that were rummaged without TSA inspection notice. Bag with TSA inspection notice also returned without removable lock. That is my issue. TSA blames United, United blames TSA. All I know is someone in the back-ground is behaving poorly, and neither MIA or United are showing much concern that your/my property is being pilfered when under the control of the Airline/TSA/Baggage Handlers. Thank you MIA for letting me know that nothing packed was worth stealing. I learned one must use the words "Obvious & Pilfer/Pilfering" to make United take a "pilfering report". It seems if there is NO REPORT there is no problem. So if you think someone looked inside your checked luggage and there is NO TSA "Notice of Inspection" force the airline to open a "Pilfering Report". If we don't report the pilfering, the Airlines, TSA, & Port Authorities can continue to deny that this activity is happening behind the scenes. #United #TSA #MIA read more

It's like they don't want you to fly with them. Had to fight the people at the gate to let my carry-on on. It's a 22-inch travel pro... its the same bag the pilot uses... it fits... it always fits... I don't know they have to act like its magic when it fits in the sizing box... I shouldn't have to put it in there in the first place... its a standard bag! If that were the worst of the flight I'd be fine, but they just cut back on everything, absolutely no food/snack, 8 dollars to watch regular tv! They just don't give a damn. Terrible. Used to flying Contintential or Jet Blue... now I'll be going out of my way to fly Jet Blue only. read more