I just wanted to share an absolutely wonderful experience that we had with Delta Airlines. On our trip back from San Juan Puerto Rico yesterday (flight 1946) we were given a complimentary upgrade to First class. But that was only just the beginning. When we boarded the airplane, the pilot Captain David, offered my 12 year old daughter Kimmy, the opportunity to get a view of the cockpit of the Boeing 737-800 that we were flying on. And it gets even better, Captain David also allowed my daughter to sit in the Captain's seat and pose for some INCREDIBLE photos. The Captain also showed her some of what seemed like a million flight controls and explained what they did. My daughter Kimmy said that she can't wait to share the photos with her friends and that it was the "Ultimate Flex". I just wanted to give a huge thank you to not only Captain David but to the entire flight crew and of course including the flight attendants. The flight attendants were beyond friendly and our filet mignon dinner was delicious. It was an absolutely INCREDIBLE experience! Top Notch service from the beginning to the very end. This entire crew needs to be acknowledged for their outstanding customer service. And it was my birthday as well. What a birthday present! Simply put, it's a memory that neither my daughter or I will ever forget! Thank you so very much Delta! #DELTA AIRLINES!!!!! read more

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Today we flew Delta, where one of my children flew as a minor escorted by Family and Delta staff, and he was treated like royalty at every interaction and not only with professional attention, but also making him feel comfortable every step of the way At MIA a few people to know Nicholas at check in kiosk and Ernesto in the counter was exceptional. read more

Delta Airlines - Airlines Near Me - Miami, Florida

Delta's handling of my travel disruption was incredibly disappointing. My original flight from LaGuardia to Atlanta was cancelled, followed by my rebooked flight to Greenville after I had already spent more than seven hours at the airport. Delta offered no meaningful assistance, and I had to ask an agent to find another option. I was eventually rebooked to Columbia, SC, had to pay for a hotel, modify my rental car reservation, drive 4.5 hours to Atlanta the next morning, and pay additional parking fees. After all of this, Delta's response was to reimburse me $24. That amount doesn't come close to covering the out-of-pocket expenses I incurred, let alone the stress, lost time, and complete lack of customer service. I understand weather can disrupt travel, but how an airline takes care of its customers during those situations is what matters. Delta failed to do that, and their resolution was frankly insulting. read more

I am extremely disappointed with Delta's handling of medical-related cancellations. When facing a medical situation, customers are already in a vulnerable position. Instead of showing compassion and understanding, Delta requires an invasive amount of personal information, including your doctor's contact information and supporting medical documentation. Even after disclosing private medical circumstances, the process feels like an interrogation designed to find reasons not to help rather than to support the customer. The experience left me feeling like I had to repeatedly justify my medical condition just to avoid a $99 cancellation fee. For a company the size of Delta, it's hard to understand why so much effort is spent scrutinizing customers over such a small amount rather than prioritizing customer care and goodwill. To make matters worse, Delta's constantly changing policies make it difficult to know what to expect. What was once a premium airline known for service now seems increasingly focused on fees, restrictions, and bureaucracy. The prices Delta charges continue to rise, yet the customer experience does not reflect the premium cost. This experience has left a very negative impression, and I will be choosing other airlines for future travel. When customers are dealing with medical issues, they deserve empathy and reasonable accommodations--not an exhausting process that feels designed to protect a cancellation fee at all costs. read more

We recently flew Delta between Miami and Atlanta and had no issues. Reliable and good service (gate, plane, lounge). Delta continues to be our preferred airline. My wife and I were seated in "Main Classic" on mid-day, non-stop flights both ways. Roundtrip, the total cost was $388.96. We applied eCredits for the full amount. The Sky Club in Miami is nice. It reopened in April 2024. The food and drink that I had was great (e.g., mojo pork, black beans and rice, quinoa wrap, chocolate chip cookies, Bloody Mary cocktails). The Sky Club is located in the H-J Connector in the South Terminal. Delta mainly operates out of Concourse H at MIA. read more

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Staff incredibly rude. Laughed at me when I asked a question. They responded 'Oh do you ever shut up?' I was told I couldn't order another drink. I have been on a few Delta flights before and they were superb. This was absolutely terrible. Screw Delta. Next time I come from England to America, and fly to somewhere else to America, I'm going with American Airlines instead. Screw u Delta read more

DELTA = Does Eventually Leave The Airport MONIKA = My Only Nemesis Im Knowledgeable About read more

if there would be negative reviews I would have given that. Very Disappointing Experience with Delta Air Lines My recent experience with Delta was extremely frustrating. I was trave from London and I had one stop over at LA airport for 5 hour and 15 minute. when the boarding started they denied boarding and issued flight ticket for another flight which was after 2 hours. I booked my journey expecting the airlines to coordinate and take responsibility when something goes wrong. The disruption caused significant inconvenience, additional expenses, and unnecessary stress. What made the situation even worse was the lack of clear ownership and accountability from customer service. I expected Delta to investigate the issue, communicate clearly, and work directly with Virgin Atlantic to resolve the matter. Instead, I was left feeling like I had to fight just to get someone to take responsibility. Delta needs to do better when handling disrupted passengers--especially when partner airlines are involved. Customers deserve accountability, transparency, and timely resolution, not to be passed from one airline to another. They put all the blame on Virgin Atlantic. When I ask them give that in written they denied it. Also cus service people were very rude And not at all helpfu. Very disappointed with how this situation was handled. read more

Two stars, and that is being generous. This review is specifically regarding Ms. Dierdre Davis at the ticket counter. Airline travel already carries enough friction without passengers being met with rudeness at the first point of contact. Ms. Davis came across as short, dismissive, and uninterested in helping. Questions felt like inconveniences rather than part of customer service, and the interaction left the impression that basic courtesy was optional. Delta has built a reputation around service, which made the experience even more disappointing. Additional customer service training would be beneficial. A ticket counter is often a passenger's first interaction with the airline, and tone, professionalism, and simple kindness make a difference. Travelers remember how they are treated long after they forget boarding times and gate numbers. read more

After TWO flights were CANCELLED on another airline, I was able to book a flight home on Delta. The staff were superb and warmly greeted me at curbside check-in. Gate Agent was friendly and offered us snacks because there was a delay. Due to impending storm in Michigan it was a somewhat turbulent flight. The Pilots kept us informed and advised us to remain seated with our seatbelts fastened. After landing, I was invited into the cockpit and given a Delta trading card. This really enhanced my experience and made up for the trouble I had previously which included booking a hotel for the night to not have to SLEEP in the airport. Delta Airlines is EXCELLENCE and well worth the money! read more

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Paid good money for two people to fly and to have a flight canceled is not fun, Then be pushed off to united to only find out it was a 10 hour delay is nonsense. Delta is a joke and told no refunds or credits. Never Again will we fly and be treated like this. read more

Broken seats, 2 hours delay with no explanation, rude agents on the gate. Not recommended at all unless you have absolutely no other option read more

Delta Airlines - Airlines Near Me - Miami, Florida

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I want to thank Delta for reminding me that great customer service is about more than policies, it's about people. Every day, Delta carries passengers travelling for so many different reasons: funerals, weddings, long-awaited vacations, family emergencies, military reunions, visa appointments, green card interviews, and countless other life-changing moments. Behind every booking is a story, and Delta's employees understand that. Throughout my recent experience, I was treated with genuine kindness, patience, and compassion. Every member of the Delta team took the time to listen, showed empathy, and made me feel like more than just a booking reference. The care and professionalism they demonstrated has left a lasting impression. One thing this experience has taught me is that I should have booked directly with Delta instead of using a faceless travel agent who offered little support when I needed it most and gave me a false sense of security. Being able to speak directly with Delta's team made all the difference. The next time I book a journey that's more complex for my sailor son, whether it involves multiple flights, a layover, or a route I haven't travelled before, I won't hesitate to call Delta directly. The reassurance of speaking to knowledgeable people who genuinely care is invaluable. In a world where customer service can sometimes feel impersonal, Delta stands out because its people truly care. Compassion, professionalism, and outstanding customer care like this deserve to be recognised. Thank you, Delta, for treating your customers as people, not just passengers. read more

They cancel my trip from NY to NV and no reason..and want me to go to rechecking..waiting for 5 hours in the line..they give new ticket for 2 days later.and the employee there very rude..no delta again. read more

Delta Airlines - Line for rechecking..5 hours until you turn.crazy - Airlines Near Me - Miami, Florida

I took an international flight last November and paid over $1,000 extra to upgrade my ticket for the trip. Unfortunately, the upgrade was not honored for the entire journey. The only resolution offered was $30 and an "I'm sorry." That's unacceptable. I've requested to speak with management multiple times, and nothing has been done. This has been, by far, the worst experience I've ever had with an airline. Delta, you need to do better. read more

Terrible customer service. Asked for a seat change so that my wife could sit next to me. Both are Platinum Frequent fliers. Request was denied rudely and with non explanation other than "your platinum status does not mean you should be treated differently from other passengers" but other passengers did have their seats reassigned..... Really bad will never fly Delta again read more

my family flew to puerto vallarta last week by Delta air line. i want to comment associates who helped us at Los Angeles Terminal. a young associate Mr. Shaquille helped us at the check in. He was very quick, accurate, friendly and made the entire process smooth. Also Ms. Kimberly at the gate, who was very professional and treated my family with a great respect. she was able to change our seats to be together, with a complimentary upgrade. the flight was very smooth, on time. flight snacks and entertainment was good. will definitely fly with Delta in the future. read more

Friendly staff However, there was no place to store my personal item, the snacks stopped at the row before mine, my row was the only one that wasn't labeled with a seat number, and for some reason my seat did not have a screen for movies, etc. In addition, the most uncomfortable seat ever - the seat was angled forward so it felt like I was going to fall out the entire time. read more

They\nDid not cancel my flight.poo stains.\nMy seat was very big , no cracks in the window

Delta Airlines was my airline this time travelling to Fl for Christmas. Unfortunately, the first leg of the trip had a lay over of 4 hrs. A trip that normally would take 3 hrs took 9. The flight was good and the flight attendants were very nice. The return trip was a trip . Flight was delayed for many hours. I was re-booked the next day on two new flights. When I got to Atlanta the wheelchair service just left me there. The woman refused to wheel me to my connecting flight. At the last min a young man ran with my chair to the flight #2472 that was waiting for me. I don't know how they can do this, but to seat a wheelchair bound person to the last row of the plane, sandwiched between two people #35E. I hope their mother suffers the same fate. The flight attendants were livid. How can they do this? My Guardian Angel provided that the row across was empty, the flight attendant moved me to the empty row. read more

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I don't think delta could have messed up more if they tried. Didn't have pilots for to and from my destination. Caused me to miss time at my business trip and waste a day of my vacation. Looks like leadership is cutting corners and losing staff. Truly a miserable experience and I will do everything in my power to avoid this airline in the future. read more

Delts is proving to be the wirst airlines I have ever flown. I am disabled and have to have wheelchair assistance and since we was dropped off at the gate they have changed the gate 3 times and I was forced to have to try and walk to be able to not miss my flight. it was never announced and if I had not looked up at the screen I never would have known. they will never ever get my business again. I advise people to go with a different airlines. read more

In the past year ive had numerous flights with Delta which has always been late or canceled. On my recent trip to the UK the flight has been canceled once a d rescheduled 4 times i the last 24 hours, ive tried to rebook on another flight and they told me it would cost 10K to get on another flight. Totally ridiculous I would never recommend this airline. read more

Upon arriving at JFK Airport, I proceeded to JEDDAH AirporMy connecting flight to LAX was confirmed with me by Saudi Airlines, indicating that my luggage would be directly collected from LAX. However, upon arrival at JFK Airport, the baggage was removed, and I was required to rebook it again. The Delta flight experienced an additional 1.5-hour delay. Typically, specific items are supposed to be collected from separate belts, but Herribol services were utilized on the belt due to this issue. Consequently, my ZamZam water was damaged when I attempted to retrieve it. Upon reaching GBC for a complaint, their representative didn't take my complaint. I was informed that I would need to report the issue at my final destination, LAX Airport. My flight was scheduled to depart at 7 PM, but the departure time was changed to 11:45 PM at night, resulting in a five-hour delay. I requested a rebooking through Delta's help desk and customer service, but they were unable to assist me with rebooking the tickets. Upon arriving at LAX, I discovered that another ZamZam water was missing and damaged. Really bad experience with Delta Airlines. read more

Not a very good experience the first time. I It was unpleasant. I was a little bit nervous while the plane was taking flight. Though the stores and restaurants were alright. 6/10 read more

I've never seen such a terrible airline before. This was the first time I checked in my high-end aluminum suitcase, and they returned it to me bent and badly scratched. They told me this was "normal damage" and that it doesn't affect its use. I honestly cannot imagine how roughly my luggage must have been handled for a metal suitcase to end up like this. If it had been a plastic suitcase, I can only imagine how badly it would have been damaged. Refusing compensation and providing such poor customer service is extremely disappointing. read more

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Just as bad as spirit airlines to me! We got stranded over night in salt lake and the agent at the gate was so rude! Did not offer to help with hotel/ car/ food bc it was weather related! BS! read more

The new changes are absolute garbage, we fly constantly and have the highest Delta Amex and cancelled it. Absolutely disgusting

awful experience! Had at least 7 delays. Was sitting in comfort. After all the delays, we changed our flight to the next day where we were told that we would get comfort. That did not happen. Instead we were put in the last row. I was fine with not getting comfort but last row is absurd with how much money we spent. No car because now all the car places are sold out. Lost out on money for the hotel. This has been a complete disaster. read more

Got delayed over 2 hours. And on top of that, they didn't have enough headphone for the whole plane because they only had until row 20. Horrible experience with them & it's been multiple times. read more

Bad no more delta horrible. no entertainment, no phones chargers. read more

Delta Airlines - Bad experience be careful , no entertainment And no chargers for phones, disaster. - Airlines Near Me - Miami, Florida

Warning do not fly Delta! They don't take our safety seriously, that's why they never updated their system. They keep changing my seats without alerting me, placing my minor children to sit alone for both trips coming and going. Both flights were delayed, but this one got canceled last minute, after getting delayed several times. This inconvenience cost me a lot. Never again will I fly Delta. Also the area was the filthiest I ever seen in an airport. read more

Delta Airlines - Airlines Near Me - Miami, Florida

been flying with Delta for six years exclusively. my flight was cancelled this morning and reassigned to another plane and was downgraded seat assignment. not sure why but I would call that theft. I paid for something I did not receive. I will be selling my 70,000 points and never getting on Delta again. read more

Recently reached out to Delta for reimbursement because of flight delays and missing my transfer.Due to the flight delays, I had to book a hotel and book a new transfer home. They denied my claim because the delay was less than 3 hours. Unfortunately, I have another flight booked with them. After that, will NEVER book with them again. read more

I would give them a zero if it was available. i don't know what happened but they are a joke. Over priced and horrible customer service. They are slowly sliding into the new Greyhound of the skies! read more

Always a pleasure to travel with Delta! Always a great experience! All airlines have issues but I've always had great service and experiences with Delta. Keep climbing and fly Delta! read more

The worst service in whole world. No space for baggage and we have to give it to check in, I been freezing and have no clothes to wear because they took my baggage. Not enough headphones for every passenger. The crew is the worst too. I flight many times around the whole world but nowhere was as this bad. read more

Everything went wrong I woke up at 4:30 in the morning because my flight was at 7:00 in the morning and my flight got delayed until 3:00 in the afternoon and without warnings or anything and I had to stay in the airport the whole time and they kept delaying it more more each time. read more

Horrific experience. After having a flight delay push us up an additional day in Honolulu and premium seats being offered (never requested from us at all) we get to the airport, go through the check in process just to get to the gate and have them tell us that our seats were cancelled and that we were put on a later flight. After obviously complaining for the extreme negligence from their part only then did they offer to get us on the flight and split our family of 6 up. I agreed as long as our minor daughter was seated next to anyone of our family members. When we rushed in in order to not miss the flight we were in fact all separated (including my 9 year old daughter) I was livid. 8 plus hours with my child over four aisles away from me. I calmly spoke to a stewardess who spoke to the passenger next to my daughter and just one of the two passengers seated next to me. After they each declined to switch seats she came back to simply tell me that my daughter seemed to be "ok" sitting next to the stranger. Her lack of empathy was notoriously visible. I later spoke with a separate stewardess when she offered refreshments and she advised that I speak to the team lead which later came to me and asked if he could attempt to handle the situation after the meals were handed out. I agreed but once my husband saw that none of the staff cared whatsoever and that I was at the verge of a panic attack he went around taking matters into his own hands and eventually found someone willing to switch for my daughter and I to be together. I tried speaking with someone via Deltas customer service chat and was told to just call in since we were already on the flight. Why would I call in to speak to an agent that was possibly to blame for the screw up in seating arrangements? According to the agent at the desk the reason for our seats being cancelled was due to the complimentary seat upgrade that we never even asked for. It was offered as due to the inconvenience of our initial flight being delayed so long that we would miss our connecting flight! To top matters off, a few hours before the landing I called a stewardess to ask for a cup of coffee for myself and a cup of water for my younger daughter and a juice for my older daughter. She huffed and puffed on in complaint to my request. I was in complete shock. I then asked if the complaint to my request was a yes or no to where she replied it was a yes. I kid you not I was scared to drink any of the beverages because of how rude this persons demeanor was. My older daughter then asked me to ask her for a fruit punch to where I commented in front of the stewardess that I was genuinely afraid to ask her for anything else. read more

Horrible experience. Stood in line for a little over an hour (that wasn't the issue) to drop my bags off only to get up to the counter and be told it was too early. Not once did a Delta employee announce to the hundreds of waiting travelers who were standing in line waiting to do the same thing. Delta, you can better!!!! read more