We recently flew Delta between Miami and Atlanta and had no issues. Reliable and good service (gate, plane, lounge). Delta continues to be our preferred airline. My wife and I were seated in "Main Classic" on mid-day, non-stop flights both ways. Roundtrip, the total cost was $388.96. We applied eCredits for the full amount. The Sky Club in Miami is nice. It reopened in April 2024. The food and drink that I had was great (e.g., mojo pork, black beans and rice, quinoa wrap, chocolate chip cookies, Bloody Mary cocktails). The Sky Club is located in the H-J Connector in the South Terminal. Delta mainly operates out of Concourse H at MIA. read more

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I am extremely disappointed with Delta's handling of medical-related cancellations. When facing a medical situation, customers are already in a vulnerable position. Instead of showing compassion and understanding, Delta requires an invasive amount of personal information, including your doctor's contact information and supporting medical documentation. Even after disclosing private medical circumstances, the process feels like an interrogation designed to find reasons not to help rather than to support the customer. The experience left me feeling like I had to repeatedly justify my medical condition just to avoid a $99 cancellation fee. For a company the size of Delta, it's hard to understand why so much effort is spent scrutinizing customers over such a small amount rather than prioritizing customer care and goodwill. To make matters worse, Delta's constantly changing policies make it difficult to know what to expect. What was once a premium airline known for service now seems increasingly focused on fees, restrictions, and bureaucracy. The prices Delta charges continue to rise, yet the customer experience does not reflect the premium cost. This experience has left a very negative impression, and I will be choosing other airlines for future travel. When customers are dealing with medical issues, they deserve empathy and reasonable accommodations--not an exhausting process that feels designed to protect a cancellation fee at all costs. read more

Two stars, and that is being generous. This review is specifically regarding Ms. Dierdre Davis at the ticket counter. Airline travel already carries enough friction without passengers being met with rudeness at the first point of contact. Ms. Davis came across as short, dismissive, and uninterested in helping. Questions felt like inconveniences rather than part of customer service, and the interaction left the impression that basic courtesy was optional. Delta has built a reputation around service, which made the experience even more disappointing. Additional customer service training would be beneficial. A ticket counter is often a passenger's first interaction with the airline, and tone, professionalism, and simple kindness make a difference. Travelers remember how they are treated long after they forget boarding times and gate numbers. read more

I took an international flight last November and paid over $1,000 extra to upgrade my ticket for the trip. Unfortunately, the upgrade was not honored for the entire journey. The only resolution offered was $30 and an "I'm sorry." That's unacceptable. I've requested to speak with management multiple times, and nothing has been done. This has been, by far, the worst experience I've ever had with an airline. Delta, you need to do better. read more

Just as bad as spirit airlines to me! We got stranded over night in salt lake and the agent at the gate was so rude! Did not offer to help with hotel/ car/ food bc it was weather related! BS! read more

my family flew to puerto vallarta last week by Delta air line. i want to comment associates who helped us at Los Angeles Terminal. a young associate Mr. Shaquille helped us at the check in. He was very quick, accurate, friendly and made the entire process smooth. Also Ms. Kimberly at the gate, who was very professional and treated my family with a great respect. she was able to change our seats to be together, with a complimentary upgrade. the flight was very smooth, on time. flight snacks and entertainment was good. will definitely fly with Delta in the future. read more

Friendly staff However, there was no place to store my personal item, the snacks stopped at the row before mine, my row was the only one that wasn't labeled with a seat number, and for some reason my seat did not have a screen for movies, etc. In addition, the most uncomfortable seat ever - the seat was angled forward so it felt like I was going to fall out the entire time. read more

They\nDid not cancel my flight.poo stains.\nMy seat was very big , no cracks in the window

After TWO flights were CANCELLED on another airline, I was able to book a flight home on Delta. The staff were superb and warmly greeted me at curbside check-in. Gate Agent was friendly and offered us snacks because there was a delay. Due to impending storm in Michigan it was a somewhat turbulent flight. The Pilots kept us informed and advised us to remain seated with our seatbelts fastened. After landing, I was invited into the cockpit and given a Delta trading card. This really enhanced my experience and made up for the trouble I had previously which included booking a hotel for the night to not have to SLEEP in the airport. Delta Airlines is EXCELLENCE and well worth the money! read more

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The new changes are absolute garbage, we fly constantly and have the highest Delta Amex and cancelled it. Absolutely disgusting

Recently reached out to Delta for reimbursement because of flight delays and missing my transfer.Due to the flight delays, I had to book a hotel and book a new transfer home. They denied my claim because the delay was less than 3 hours. Unfortunately, I have another flight booked with them. After that, will NEVER book with them again. read more

I would give them a zero if it was available. i don't know what happened but they are a joke. Over priced and horrible customer service. They are slowly sliding into the new Greyhound of the skies! read more

The worst service in whole world. No space for baggage and we have to give it to check in, I been freezing and have no clothes to wear because they took my baggage. Not enough headphones for every passenger. The crew is the worst too. I flight many times around the whole world but nowhere was as this bad. read more

horrible customer service flight was delayed otw there and otw back and we missed the train cause we didn't get back till after 1am and I sent a screenshot to get compensation and still haven't seen a email or nothing after a week and when I call they keep giving me all different answers don't take delta take JetBlue..... read more

Everything went wrong I woke up at 4:30 in the morning because my flight was at 7:00 in the morning and my flight got delayed until 3:00 in the afternoon and without warnings or anything and I had to stay in the airport the whole time and they kept delaying it more more each time. read more

Not a very good experience the first time. I It was unpleasant. I was a little bit nervous while the plane was taking flight. Though the stores and restaurants were alright. 6/10 read more

Delta Airlines was my airline this time travelling to Fl for Christmas. Unfortunately, the first leg of the trip had a lay over of 4 hrs. A trip that normally would take 3 hrs took 9. The flight was good and the flight attendants were very nice. The return trip was a trip . Flight was delayed for many hours. I was re-booked the next day on two new flights. When I got to Atlanta the wheelchair service just left me there. The woman refused to wheel me to my connecting flight. At the last min a young man ran with my chair to the flight #2472 that was waiting for me. I don't know how they can do this, but to seat a wheelchair bound person to the last row of the plane, sandwiched between two people #35E. I hope their mother suffers the same fate. The flight attendants were livid. How can they do this? My Guardian Angel provided that the row across was empty, the flight attendant moved me to the empty row. read more

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I've never seen such a terrible airline before. This was the first time I checked in my high-end aluminum suitcase, and they returned it to me bent and badly scratched. They told me this was "normal damage" and that it doesn't affect its use. I honestly cannot imagine how roughly my luggage must have been handled for a metal suitcase to end up like this. If it had been a plastic suitcase, I can only imagine how badly it would have been damaged. Refusing compensation and providing such poor customer service is extremely disappointing. read more

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Bad no more delta horrible. no entertainment, no phones chargers. read more

Delta Airlines - Bad experience be careful , no entertainment And no chargers for phones, disaster. - Airlines Near Me - Miami, Florida

Words cant describe how terrible this airline is! After our flight was cancelled there was a 3 hour wait trying to get options to get a flight to our destination and 2 days later we finally made it. Customer service by phone, app, text, and in person all could not help in a timely manner and would highly encourage anyone to fly any airlines except Delta if you're flying internationally and need reliable airfare. read more

6 flights in last 2 weeks. 2 international. All experiences horrible. Extremely dirty seats! 4 delayed! Very bad and unprofessional in flight services. Stuff spends more time on their phones in the back then in the cabin. You get bad attitude if you dare to ask for a drink or other service. What happened to Delta?! read more

Warning do not fly Delta! They don't take our safety seriously, that's why they never updated their system. They keep changing my seats without alerting me, placing my minor children to sit alone for both trips coming and going. Both flights were delayed, but this one got canceled last minute, after getting delayed several times. This inconvenience cost me a lot. Never again will I fly Delta. Also the area was the filthiest I ever seen in an airport. read more

Delta Airlines - Airlines Near Me - Miami, Florida

I've tried to handle this privately, but now people need to know what this experience was like. I have a documented hearing disability and rely on clear communication when I travel. About a week before my flights, I submitted a request for assistance online. For a month, Delta denied that I had even requested help online, despite the fact that they later admitted they saw it. I did everything right. After all that, they still chose not to properly compensate me. During boarding, the intercom wasn't working, and there were issues across multiple terminals. Imagine being in a crowded, noisy gate where everyone else knows what's going on, and you don't. I asked for help, I needed help, and I didn't get it. I have a documented hearing disability that isn't typical. I'm not deaf. I can't hear a lot of low and mid-tones, but to compensate, my hearing amplifies higher tones at a much higher rate. That means screaming babies, cabin pressure, and loud plane noises become overwhelming when I don't have the proper support. Across multiple flights, Delta only offered to accommodate me by putting us in the very back of the plane, telling me, "if you want to sit together, the only place you can sit together is in the back," even though multiple other seats were available that could have kept us together and allowed proper communication with my permanent disability. On three of the flights, we were seated in the same row but on opposite sides of the plane, which made communication extremely difficult given my hearing needs. On the fourth flight, Delta moved us to the very back together automatically, showing they knew about my needs but still refused to accommodate me properly. I was traveling to a funeral, and the stress of being isolated and denied assistance was overwhelming. After two flights, I decided to sit by myself on the third flight, which triggered a panic attack. On the final flight, Delta automatically moved us to the back together, proving they knew about my needs all along. Yet they continue to deny that I asked for help at the gate, even though I did, and even though seats were changed without my input. Delta finally admitted they saw my request but claimed their gate agents cannot provide disability specific assistance unless a passenger self identifies at the gate, which is not what happened in my case. They even made seat changes on two flights, so someone knew my needs, and yet they refused to accommodate me properly. After all of this, I was told I "never requested assistance." That's false, that's dismissive, and that's frustrating. I gave Delta multiple opportunities to fix this privately. I provided evidence and explained the impact. They chose to stand by their decision and offer nothing more than a minimal gesture. This wasn't just an inconvenience. It was stressful, isolating, and made traveling much harder than it should have been, especially during a trip for a funeral. I can't help but feel like I was being discriminated against. The way the staff responded, their expressions, and the dismissive attitudes made it clear they didn't care. I've noticed this happens a lot. People assume I'm lying or exaggerating because I don't "look" disabled. I'm not deaf. You would never guess I have a hearing impairment just by looking at me. I didn't grow up like this, a stroke almost killed me, leaving me completely deaf at first and paralyzed, and this is the reality I live with now. Being disabled shouldn't mean having to fight to be heard, and it definitely shouldn't mean being ignored and then blamed. Accessibility matters, being heard matters. Experiences like this shouldn't be dismissed, and I'm sharing this so others know the reality of traveling while relying on accommodations. After all the delays and denials, Delta still chose not to properly compensate me for the stress, isolation, and impact this caused. This is how Delta Airlines treats their disabled paying customers. What a shame, all the other airlines were easily and very accommodating, and for half the price too. read more

Always a pleasure to travel with Delta! Always a great experience! All airlines have issues but I've always had great service and experiences with Delta. Keep climbing and fly Delta! read more

4 of us (strangers) were here an hour early to check baggage at Fayetteville NC. The flight was delayed over an hour and a half. There was no person at the desk. The desk person eventually came out for a moment told us we need to get rebooked on another flight and just walked away. He lied straight to our faces and said we were not here in time. There is a 2 hour wait for a human call center agent. What is going on with Delta? I now need to pay for a hotel, which of course I can afford but I should not have to. I flew in the other day during the whole Atlanta debacle, which could have been mitigated by not continuing to bring inbound flights when there was no gates. I had to drive back two hours to get my luggage the next day. I will never again fly Delta after this, at least I can get to a human call center agent within minutes when I fly American. I'm canceling my Delta CC too. read more

If I could give them zero stars, I would. They way you treated Paul on a recent flight thousands including me will never fly delta again. Can't have a private conversation and say ONE curse word with out getting kicked off. Terrible hospitality delta. Never again. read more

Horrible experience. Stood in line for a little over an hour (that wasn't the issue) to drop my bags off only to get up to the counter and be told it was too early. Not once did a Delta employee announce to the hundreds of waiting travelers who were standing in line waiting to do the same thing. Delta, you can better!!!! read more

I had a very frustrating experience with Delta Air Lines. I purchased two tickets in November 2025 for a flight from Buenos Aires to Dublin. Due to my daughter lacking a transit visa, we had to cancel the trip. A Delta representative told me that paying an additional USD 450 upgrade would make our tickets refundable. I followed all instructions, paid the upgrade, and was later assured that the refund (more than USD3000) was initiated. However, I have never received the refund, nor has Delta responded for over 30 days, despite repeatedly contacting them. At one point, Delta tried to replace the refund with an eCredit, which I rejected because I paid extra specifically to get my money back in my account. Additionally, the agent instructed me to send false medical documentation after my case was misclassified as a medical cancellation -- something I refused to do. Throughout this process, Delta's communication has been confusing, inconsistent, and unprofessional. I do not recommend relying on Delta for refunds, and I would caution other travelers about their customer service. read more

Horrible customer service. Rude customer service. Dismissive customer service. That was before getting on the flight...double the negative service while in-flight. read more

Very disappointed with Delta. Both of my travel luggage were damaged during my trip, and a claim was filed immediately at the airport by a Delta agent who even took pictures of the damage. After all of that, they still denied the claim and basically left me to cover the cost of replacing luggage that was damaged while under their care. I've traveled with other airlines before and never had this issue. Terrible experience when it comes to handling and protecting passengers' luggage. read more

they got great service the people are super nice they also give you cool pins and cards read more

Delta Airlines - My delta trading card - Airlines Near Me - Miami, Florida

Kudos to Delta. On a recent connecting flight to Key West, it became necessary to deplane and get on another aircraft due to a mechanical concern. Delta is a well oiled machine and got us on another plane and flying within 35 minutes. read more

Miami delta departure gates - seriously no place to sit before the flight. Hello???? I'm on the floor next to many other passengers because there's not enough seating at the airport!!! read more

Oof! So much negativity in this thread of reviews for Delta Airlines. Weird...considering the majority of folks I talk to concur that Delta is actually one of the best airlines you could possibly fly with at this point. I mean, at least they don't constantly cause their passengers to miss their connecting flights the way American Airlines does. But enough about the competition. Let's go over this particular location real quick. Okay, so....the only reason I'm not giving them a top notch rating is because of the limited food options within this side of the MIA airport. We actually had a substantial amount of layover time enroute back home because we docked our cruise port early and I hate cutting things close anyway. It's only a shame the closest option for coffee at that time was, quite possibly, one of the slowest Starbucks stores of all time (more about them in another review). There's a Delta SkyClub lounge within the vicinity of this wing. But it's mainly accessible to those elite members of various tiers I have yet to reach. So, the only other option there would have been to purchase a day pass, which....I can only imagine costs as much as a king's ransom. I should visit one of these lounges when I have more time so that I may review them, too. Never actually set foot in a Delta lounge as of yet. #bucketlist The airline itself is second to none in my book. At least, at the time of writing this review, anyway. We were fortunate enough to catch a direct flight to and from MIA, originating out of Boston. Which leads me to one slightly disappointing caveat: evidently, Delta does not fly out of Manchester airport as of yet. It would be lovely if they opened up a wing there. But for now, at least we have the advantage of knowing that flying out of an international airport means more options for direct flights to major cities. Apparently, all Delta flights come equipped with complimentary WiFi. They'll call it free, but that's not actually true since you need a SkyMiles login to use their WiFi as it is. Not that that's even remotely pricey by any means. But it helps if you're already a frequent flyer accumulating points. Otherwise, you may enjoy one of their many entertainment options from their rather impressive movie library. They even had some new releases on there. And for those wondering, the airplane food is....still just airplane food. If you know, you know. 'Nuff said. Sufficed to say, this will be my go-to airline until further notice or unless circumstances beyond my control force me to choose a competing airline. I'll just avoid AA at all costs since I actually enjoy making my connecting flights on time. Delta Airlines is worth 4 passengers chillin' with a vast movie library at their fingertips out of 5. read more

Delta Airlines - In-flight WiFi sure has come a long way! - Airlines Near Me - Miami, Florida

Flew Delta first class from FLL to LGA. The seats were the most uncomfortable I have ever experienced, even in coach they have better seats. Seats are hard and unpadded, with zero lumbar sport. The 3 hour flight was brutal. The 3 hour delay (govt shutdown) didn't add to the experience. Service was good. Expensive since coach seats are more padded and better designed. read more

lost our essential pelicans full of thousands of dollars in fr clothing and tools to where you can't work!! 5 days later see 3 out of 4 pelicans and they ​close the claim like they dropped off 4, after watching them sent all over the country!! then spend hours n days on the phone tracking to get the last pelican n have to drive 2hrs in a rental car to get it to then get and get home! then fly out with delta again, and they lose 3 out of 4 pelicans again!!!! spending $540 and cant work nor be safe in clothes thay are essential for my job!!! they have lost a valuable customer and others ive shared this on spending thousands trusting i could show up to work safely!!!​ read more

If you are zone 8 they make you check your carry on luggage. When you refuse because on the last flight there was space in the overhead they threaten you and tell you if you don't check it you can't go on the flight. It's so rude. I'm my flight coming to Miami they made me check my bag and there was space for it. When I got my bag from baggage claim it was dented and its a brand new bag. On my way back home I wanted to keep my bag because of how poorly they handle and was threatened by not being able to go home. There was plenty of space I should have just kept it. read more

My mother-in-law reached out to customer support after a change of flight notification. (It lowered the layover time from over 2 hours (which is what she wanted due to her being handicap and having two little ones traveling with her one of them being autistic.) to 59 min.) this gentleman by the name of Ralph G. Was talking to her in a very rude way saying how it's all her fault bc she booked through a 3rd party app and continued to state the the only available flight she can change it to was their most expensive one. After that there were multiple flights available at a way cheaper price. He charged her $400 to change flights followed by her asking him if she can get her original seats back so that she would be seated with the kids. He tells her it'll be another charge or that she can just show up 3 hrs early. By this time my mother in law was tired of him being rude and just ended the call with him. read more

Delta lost my luggage on 8/12, to date 9/29. I cannot get anyone to speak to me. all their numbers are automated and I am unable to speak to a person. I have submitted my claims with no response. I have thousands of dollars spent on replacement for my trip and this balance is on my credit card. I am in shock about this situation. if I could give a neg number I would. Delta I need my refund. if I could read more

I was literally kicked off my flight separated from my family I'm disabled in a wheelchair they called me the night before offered me and upgrade I paid them $200 for it got to the airport in Miami international and they had canceled my flight and said I had to wait till 8/2 @ 8am they have no reason for it and T was made to stay in Miami airport read more

Delta Airlines - Airlines Near Me - Miami, Florida

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