The customer service is horrible the lady's at the front desk are people who do not care about…read moretheir customers and they don't wear badges or name tags or have any supervisors on duty that you can talk to in case of an issue or an emergency. Very very bad.

Just like any other airlines, it is slow moving. Check Anna was OK and I had no issues and it was…read morenot a late flight, which was good.

I wanted to share my wonderful experience I had with American Airlines in Albuquerque, New Mexico…read more The agents I encountered during my time at the airport was very pleasant and the agents were eagerly helpful and friendly. It made the beginning of my vacation very simple and stress free! I wish other stations had amazing agents like ABQ! They are definitely BEST OF THE WEST!

I flew into Albuquerque on Monday night and had a connection to Carlsbad on Boutique Air for an…read more8:AM flight Tuesday Morning. Well Monday night they call to say the flight is delayed until 9:00 AM. No problem. So we arrive at the airport around 8:00 AM Activity board still says 8:00 AM, and the board at the gate says 8:00 AM. I'm told, "oh no one pay attention to that". OKAY. Boutique Air is a small airline with small planes, our plane is an 8 seater, single propeller. BTW, no security here, what so ever. I'm from New York, so this is very different from what I expect. At check in the first question is, " how much do you weight". I guess they need this information to distribute weight in the plane. Good thing Mrs. E is not with me because no way she's giving that information up. Now flight is delayed another 30 minutes, than another 30 minutes. I learn there's only 3 people on this flight. I'm starting to see a pattern. Now we're in a weather delay. A decision will be made at 11:15. They take the plane back to the maintenance hanger, so I'm starting to feel like this plane is not going to fly today. Their cancellation policy is, after a three hour delay you can get a refund. Should have left at 8, now it's 11. I'm pretty good at math so three hours, refund please. I rented a car and drove 4.5 hrs to Carlsbad. You might think 4 stars is generous but for a small operation like Boutique Air, they were very reasonably and nice. Even offered coffee or soda during the initial delay. I get it, it's just business, taking just 3 people on a 1.5 hr flight may not be profitable. The third person that would have been on our flight is a regular customer and she said that they are normally very good. I believe her. Although I don't see myself using this airline again since I'm rarely if ever in this area, I would suggest them to you. Just check the "weather ", before booking, LOL.

Great flight tonight. Clean plane. Personable ground staff, professional, capable flight crew. Love…read moreflying turboprops! We even ended up arriving ahead of schedule. Love flying without the bother and intrusion of the TSA.

Is this a new entry here on Yelp? I thought I filled a review out but maybe that was with…read morecorporate. I always rave abt the Delta crew here at ABQ Even when stuff is super messed up due to bad weather all around, as frustrating as it is and can be, the ground crew here and at the counter are exceptional, so helpful. I should take one star away bc they no longer hv Peter working curbside check-in, but given the covid pandemic, that he and that service would probably no longer be allowed anyways. Nevertheless, there is a stellar crew at the counter. So many have retired over the years, Mr Bill, Ms Robyn, Andy But I saw Robert and Ute recently and Chris and the other Mr Bill are still here and the many new faces all seem very professional and ready to uphold the tradition of great service with a smile - even at 0600 am. Thank you for all that you do Today it is, as always, a joy to have Mr Bill greet me at the counter and Ms Misty at the gate. Both were so helpful, as always, true, but now we had to contend with a broken foot. Oy. Ms Yoli was her cheerful, efficient self too! I'm tellin' ya, even with so many new faces, this Delta team runs pretty dang smoothly. Just missed Ms Ute today, but so glad she gets a day off

I've lost count of the number of times we have flown into and out of this gate (B10). We have seen…read morecountless smiles (even behind masks, eyes light up), been helped out of a jam at Christmas (changing flight out to a flight with one stop instead of two), and have always felt appreciated. There are AC outlets to charge electronics, and comfortable seats at high top tables or low seats back to back to sit on. The view of the mountains and Eclipse Aerospace is nice if you don't want to look down at your phone or read and you want to daydream. Or think about the great adventure you had in Albuquerque or think of the great adventure you'll have once you get to your destination. Today, 4/20/22, only 5% of the people we see are wearing masks since the mask mandate was lifted by a federal judge from FloriDUH. We have our masks on. I still have underlying conditions. And we have not gotten 4th vaccine yet. It's our choice as it is yours. Do what's best for you. BUT this is the sixth trip of 6 during CoVid that we did not get sick after arriving here or after arriving home. Every trip before CoVid and masks, we arrived and got a cold of bronchitis, OR got home and got sick within a week.

Apparently they don't accommodate disabilities and the staff is extremely rude and acts like…read moretyrants.

Booked flight APRIL 2, for a trip JUNE 11. When I looked up baggage info JUNE 4, I saw the flight…read morewas canceled, never notified. Purchased ticket was DEN to GRR, 3pm to 7.30pm nonstop., REBOOKED was 8am flight DEN to Orlando. 17 hou layover. Orlando to Grand Rapids MI at 7 am the next effing day. YOU WOULD BE INSANE TO FLY FRONTIER. Vacation canceled, return flight on another airline not refunded. FRONTIER should be banned from flying.

I LOVE Alaska Airlines and finally took a 2 hour flight on one of their new planes. The cleaning…read morecrew had been through the cabin and everything was scrubbed clean. The flight was on time and arrived early. My only complaint is that the seats in Premium are hard as sitting on a metal chair. I can't imagine how the seats are in economy. Hopefully 1st class seats have some cushioning.

Horrible ABQ gate experience. Pray you don't get Abby working the gate counter. She changed my…read moreconfirmed reservation to standby then denied me boarding because she said the flight was full. Intentional or incompetent. I don't know. I had to demand to speak with a supervisor before she corrected and gave me a seat. Complaining to Alaska Customer Complaint department just brought the usual form letter apology. No real help. In fact the agent there sorta blamed in on me for buying a Saver fare! Unbelievable. I used to love Alaska Airlines but this experience has really changed my mind. They are no better than the rest of the awful US domestic carriers.

Beware if you are just checking in your carryons to be a nice flight citizen and not fight for…read moreoverhead space - their self checkin system is not good. It requests your checked baggage first, charges you, THEN asks if you'd like to check any carryon free of charge. You cannot get a refund, staff cannot help. So sadly on Christmas I have over paid for carryons that could have been checked for free, and was informed within minutes of checkin that the flight was delayed 3 hr. Guess it could be worse... it could have been cancelled completely on Xmas day.

Had a good experience flying back from Japan; service was sufficient and not over-baring. Business…read moreclass sitting room was okay for a 6ft 3 person and plenty for my 13 years old daughter. Not the best business class or the worst. Good connecting options when you travel overseas. Food was meh like rest of the airlines...

Shout out to Laura on our Denver to San Antonio flight on New Year's Day. It was great talking…read morewith her as we were first to board. Such a cheerful flight attendant that took care of us on the 2 hour flight. We joked that Southwest should add New Year's Day to the free drink schedule. She said she would take it up with management. We like to travel on holidays as the flights are not packed. And the upgrades to the 737-800 MAX are nice. Future reviews may not be as kind because I really enjoyed the open seating policy they have maintained for decades.

Consistency in poor on time departures in every stop, maximum capacity of lower class of the human…read morespecies packed in the older Boeing 737-800 series and the hiring of the second class stewards from the bottom of the class of aeronautical service colleges and the most absurd and dehumanizing experience from the get go in boarding that reminds me of the poor cattle's being prodded into the cattle cart headed to the slaughter house by standing in the single file waiting for the rapid succession of calling for the absurd groupings that do not make any sense. If you are seated in the front you should be called dead last? If you are somewhere in the middle you are allowed to board first in early groups? I just don't get it. The delays after delays force you to shop, walk, eat at the most expensive and the least tasteful and nutritionally depleted fast food. I thank you for delivering me in one piece but next time do try to SHUT UP about packed flights, keep your carryons under your seats and buckle up the belt and put on your vests. If you are landing on water, most likely you will not have the need for the damn Orange vests with beacon. You will probably be dead. And I feel like the dead sardine when I get bombarded with the loud speaker audible that are same gibberish and too old and not funny delays and poorest unprofessional people trying to make your long domestic journey in this modern way of traveling in declining empire once looked up as the most amazing nation on earth with TWA, Braniff, etc. I am doomed.