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    United Airlines

    1.0 (1 review)

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    6 years ago

    Very poor customer service. Automated responses. Definitely not aimed at pleasing or even understanding their customers. Thank you.

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    Frontier Airlines

    Frontier Airlines

    1.4
    (45 reviews)
    50.9 mi

    okay look, the fees for a carryon shouldn't be more than I paid for the flight. 100 some odd…read moredollars for a carry on when the flight was about 90$ is criminal. highway robbery. safe flights. comfy enough for the flights. cheap if you don't have a carry on. the staff is nice, and polite and try to be as accommodating as they can. however they do have to enforce the rules of their corporate overlords.

    My experience with Frontier was disappointing from start to finish. The customer service at…read morecheck-in and during boarding felt passive-aggressive and unprofessional. Instead of helping passengers, staff seemed more interested in publicly shaming people over bag sizes and carry-on policies. Multiple times, employees used the microphone to call out passengers for having the "wrong" bags in a tone that felt condescending rather than informative. During boarding, staff would interrogate passengers about what type of seat they purchased, as if it somehow justified how they were being treated. The entire process felt hostile and unnecessarily confrontational. I understand that airlines have policies, but there is a respectful way to enforce them. Frontier's staff made customers feel like an inconvenience rather than paying passengers. Traveling is stressful enough without being embarrassed or talked down to in front of a crowd. There are plenty of airlines that manage to enforce rules while still treating people with dignity. Based on this experience, I will not be flying Frontier again and would not recommend it to others.

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    Frontier Airlines
    Empty check in area with a lame sign that shows the time for check in

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    Empty check in area with a lame sign that shows the time for check in

    United Airlines - airlines - Updated June 2026

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