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    United Airlines

    1.0 (1 review)

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    6 years ago

    Very poor customer service. Automated responses. Definitely not aimed at pleasing or even understanding their customers. Thank you.

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    Frontier Airlines

    Frontier Airlines

    1.4
    (45 reviews)
    50.9 mi

    My experience with Frontier was disappointing from start to finish. The customer service at…read morecheck-in and during boarding felt passive-aggressive and unprofessional. Instead of helping passengers, staff seemed more interested in publicly shaming people over bag sizes and carry-on policies. Multiple times, employees used the microphone to call out passengers for having the "wrong" bags in a tone that felt condescending rather than informative. During boarding, staff would interrogate passengers about what type of seat they purchased, as if it somehow justified how they were being treated. The entire process felt hostile and unnecessarily confrontational. I understand that airlines have policies, but there is a respectful way to enforce them. Frontier's staff made customers feel like an inconvenience rather than paying passengers. Traveling is stressful enough without being embarrassed or talked down to in front of a crowd. There are plenty of airlines that manage to enforce rules while still treating people with dignity. Based on this experience, I will not be flying Frontier again and would not recommend it to others.

    This was my first -- and absolutely my last -- experience flying with Frontier. I was traveling…read morewith the exact baggage allowed: one backpack (smaller than the permitted dimensions), my laptop bag, and a small fabric pouch worn cross-body that contained essential medications -- nitroglycerin, an asthma inhaler, and my pill case -- plus a tiny wallet with my ID. At the gate, an agent aggressively insisted that this small medical pouch counted as a "third bag." I explained calmly what it was and why I needed it, but he gave me two choices: pay for it or throw it away. Those are not choices for a passenger carrying life-saving medication. In the rush, I tried to stuff the pouch into my backpack. The zipper got caught on a piece of clothing and tore. Now the bag would not close properly. They then forced me to put it in the baggage sizer, and because it wasn't closing, I had to literally force it down. When it didn't slide in "easily," they told me to go back, fix it, or pay. At this point my blood pressure was through the roof. I was humiliated, stressed, and nearly missed my flight. In fact, I was the last passenger to board. No passenger should be treated this way, especially over a tiny pouch holding medication that clearly doesn't fall under "excess luggage." The staff was rude, inflexible, and showed zero compassion or common sense. On my return trip, I flew with Spirit -- and the difference was night and day. Friendly, reasonable, and professional. Spirit is now my go-to low-cost airline. Frontier will never see me again.

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    Frontier Airlines
    Empty check in area with a lame sign that shows the time for check in

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    Empty check in area with a lame sign that shows the time for check in

    United Airlines - airlines - Updated August 2026

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