They called me the day before the date I was suppose to get our rental and told me they don't have…read morethe car and told me to call around and see if another location had one. We booked it a week prior to avoid this.

I called to inquire about rental car fees that would eventually be covered by insurance. I asked if…read morethere were set rates typically used with insurance companies, but the representative I spoke with (Sam) responded in a raised voice and told me he couldn't assist without an active insurance claim. I ended the call, as his tone felt unprofessional and dismissive, despite me simply trying to understand the process. Afterward, I called the Lafayette Enterprise location and had a completely different experience. The representative there was courteous and helpful--she was able to schedule a reservation for me using the insurance company's rate with no issue. It's completely understandable if someone isn't sure how to handle a specific situation, but professionalism and clear communication are still important. I hope this feedback encourages better customer service going forward.

September, 2024 Visit…read more We visited Lafayette / West Lafayette, IN for my uncle's funeral. Our travel plans had us needing to get to Indianapolis for a flight. There is a limo option in town, and you can rent a full limo or ride on a bus like a hotel or rental car shuttle - both good options. For us, a better solution was... a one-way rental from National, which let us be on our own schedule, and to drive our own route... National... where Green Means Go... decades after I first started renting with them, it's still so nice to pick the car we drive. The Purdue University / Lafayette airport is not big, and that can be a nice thing, as often the other facilities, like the rental car offices, are less constraining... in that is the case here. The Manager was nice and helpful, and within a couple minutes we were on our way, with our pick of Malibus from the lot Thank you, National, Purdue University Airport! ----- ----- -----

We had an outstanding experience with Jacob Chambers at Hertz! After running into problems with…read moreanother rental company, we were worried our trip would be delayed. Jacob stepped in, found us a 12-passenger van, and made sure we could stay on schedule. He was professional, friendly, and true to his word. Everything he promised, he delivered. It's rare to find someone who goes above and beyond the way he did, and we truly appreciate the excellent customer service.

In spite of calling ahead to make sure I had a vehicle, they didn't have it cleaned. I had to wait…read morefor them to clean interior and exterior. Then when I tried to extend my reservation, as they requested, the local phone line rang and rang...I literally tried for 3 days to get ahold of someone, even called reservation toll free number and they couldn't get ahold of anyone. THEN when I returned the vehicle I asked for someone to drive me 1.5 mile down the road--on the same road as Hertz to the body shop--they said no. It was 97degrees with a heat index of 105. Employee just kind of giggled and said, "Nope I can't". Only reason I'm giving 2 start is the car ran well, and they did give me a good rate.

Here is ANOTHER reason for the abysmal rating: Rented and…read morepaid for a minivan weeks in advance through Expedia. It was going to be used to relocate my son in St Louis. We were counting on it right through the day before when I even filled out an express checkout form. 30 minutes before we were scheduled to pick it up, we received a phone call that there was no van, and in fact, no other options were available. When I explained that we were already on our way there, the jerk says, "Well, keep drivin' south, I got nothin' for ya". When I said we had paid in advance for the rental, I was told that I needed to talk to Expedia to even get a refund. This was Purdue graduation weekend, and I tried to impress on him that they were really putting us in a bind. I was told to "try a competitor, but there was probably nothing anywhere." I asked how this could happen, and I was informed that they routinely over-book. Zero contrition, and totally unwilling to offer any solutions to the impossible circumstances they created for us. I will NEVER forget this abhorrent lack of customer service. Don't give them the opportunity to screw you over like they did us.

Incredibly unprofessional. Cancelled a reservation I made with a corporate account without…read morenotifying me. I showed up and he told me it was canceled in person. When I showed him the reservation didn't show as cancelled on my end, he said he didn't actually cancel it in case I showed up to "confront" him, he wanted all the information there. I should be able to expect that once I make a reservation, I will have a car. If overbooking is done inadvertently, the minimum should be doing me the courtesy of canceling the reservation in advance so I don't waste my time. It's bizarre that he expected a confrontation and chose to waste my time over that. Apparently this spot is regularly in the position of canceling folks' reservations and incurring anger as a result. Worse, I was easily able to make a reservation without my corporate account (at double the price) for the exact same time and car -- so maybe he just didn't want to let me take the car at the corporate discount price when he could make more off regular customers? It would explain why the app didn't show the location as sold out. I cancelled the second reservation myself because I won't give this location any business. The agent at the location - Mikah - was very rude, unsympathetic, and generally unprofessional.

Was in and out with no problems. Conveniently open on Sundays when the other locations are closed…read more Not my go to location, but exceeded my expectations!

This was actually in January, but I forgot to post this review. We rented a van one-way to go from…read moreLafayette to Charlotte and it was available when we arrived. The main negative is that it was freezing cold outside and they wouldn't let anyone in the building. This was both ridiculous and maddening. We were able to return the van smoothly in Charlotte without any issues. However, these folks need to learn a thing or 2 about hospitality.

Last two years I have had occasions to rent a Dodge 2500 Quad Cab Pickup from this company. The…read morecustomer service is wonderful. They listen to what you need and work hard to provide equipment needed. I am disabled and have problems getting in and out of the 2500 and 3500 vehicles. They made sure the Dodge I rented had safety steps on truck. Would highly recommend this location for any of your rental needs.

Kyle was super helpful over the phone, and Nick was super personable and helpful irl. He was even…read morehelpful via cell phone, I imagine that means off the clock, when we needed an out of town oil change. First rental car experience, will rent with enterprise again and again and again. Give these boys a raise.

The owner closed the business and has retired. I talked with him yesterday. I appreciated what he…read moreoffered over the years.

1 star for the quality of the car- the driver was very friendly and professional and deserves 5…read morestars. Website shows a Lincoln under Fleet and is described as "luxurious fleet of vehicles," and I was picked up in a black Impala Sedan that had crumbs in the seats and a trunk dirty with grass. I talked to the company owner who insisted the Impala was a 2020 and nice car, but I use airport service often and this was not an acceptable vehicle for this type of service- it did not have the feel of a high end, luxury vehicle inside, both in the quality of the interior nor the ride. I would recommend using another airport car service company if you are looking for the "luxury" experience this company claimed to deliver. The owner did apologize but did not offer anything further to compensate for the experience.