This is the ONLY PLACE to service your vehicle in Otsego and surrounding areas!…read more From initial contact with Dawn to Service Manager Travis and Detail guys our contact was EXACTLY how you hope to be treated by a service provider. Continously updating us with details, questions and expected completion date. In addition the family curse struck. Just our luck, the day we were to pick it up...someone hit it in the parking lot. Again Dawn came to the rescue. She assisted us with the information to deal with the matter. The repairs done were excellent, absolutely no complaints. Bonus...they detailed the inside of my vehicle too AND we did not have to return our Enterprise Rental, Dawn handled it for us, bonus surprise! Almost forgot, they will arrange towing (!) if your insurance allows. I love home town companies and the service they provide *Tell em the burds said hello

Absolutely terrible! If you have been in accident I beg you, go anywhere else…read more.. We had an accident in August. After waiting about a month to even get in, we dropped our car off. They said they would be able to fix everything up no problem. After about a week they gave us a call letting us know it was going to take a bit longer. No problem, we know everyone is short staffed. After three weeks in the shop we expected our truck to be fully fixed and ready for us to continue using it as our daily driver. Upon pick up, the only thing that was fixed was a few cosmetic things... the steering wheel was completely out of place, the plastic pieces they took off on the inside where torn off and not put back on properly, plus the car was veering off the road . We let the shop know that the car was not driving at all like it did before the accident. They proceeded to say we were lying. We got a second mechanics opinion and they stated if the car was driving like it is now before the accident, it would show on the tires, which it does not. So we concluded that this would need to be fixed. We let auto body USA know this and they claimed we were still lying and that the truck must not be our daily driver. We tried getting the damages to our car covered under insurance as this was a cause of our accident. Auto body USA proceeded to tell the insurance company that the truck was like this before and we supposedly told them this. Even though they have never even seen our truck prior to the accident. Customer service was terrible, there was no transparency in anything that was done, no quote was given, and extremely unprofessional. We were hung up on when trying to talk this out with a representative and it was like pulling teeth trying to hear back from anyone on the team. Here we are in December, still with a broken truck. Trying to save people from the same trouble we went through!

Observed first hand the repairs performed, clearly they don't have a clue what they are doing…read more Boast things they are not, make claims they shouldn't be. Set vehicles up to come back sooner.

So I take off in my 1998 Ford Ranger the other day and turned on the 4 wheel drive and instead of…read morecoming on the indicator light just blinked. I didn't want to work on it in the cold so I call Maplewood. They say fine bring it in. I go a little further and see my turn signals are out, 4 way works but no blinkers. I call Maplewood back and add in the turn signals don't work either. I get home and think maybe I turn the truck back on and it will just work this time. Turn the key and the dash goes black it reset the clock and radio stations. I call Maplewood back and happily add in that trying to start it shorted out the ignition switch indicating according to Google that the problem with my truck systems is failed power distribution per the ignition switch. When I dropped it off I told them if the ignition cylinder was bad too please don't upgrade it to a chip key hopefully it's just the switch (yes I told them that). They parked it for me in the place they put vehicles that may not start because of the failing ignition switch. So the Next day Jeff over there calls me and says they have been tearing into the 4 wheel drive and it's $650 to fix it and $375 for a new turn signal lever. I ask him why didn't they start by changing the ignition switch as it's very likely to be the cause of all 3 problems since they happened all at once. Jeff said they were unable to duplicate the ignition problem but did have solutions for the other 2 problems but the 4 wheel drive may not work because it has a GEM in it that can't be replaced if it is bad. I asked Jeff if they saw the clock wrong and radio presets gone asking him wouldn't I have to unhook the battery cable for it to be like that. So Jeff says "I don't know that you didn't", and I have no idea what he meant by saying that. I told him I just want an ignition switch no work on the 4 wheel drive and no work on the turn signals, please just change out the ignition switch. Jeff put me on hold for several minutes then told me come get my truck Maplewood wasn't interested in fixing it for me. I went and got my truck, stopped at AutoZone on the way home and got an ignition switch for $25, watched a YouTube video and put the ignition switch into the truck. Then I put back the fuse, wire nutted the leads Maplewood left hanging from the transfer case back together and the ignition, turn signals, and 4 wheel drive all function perfectly. I saved over $1000 by getting kicked out of Maplewood with my truck. Response from the owner: Thank you for your review Reginald. I appreciate your feedback. We chose to no longer provide service for you due to you yelling at Jeff. As we try to provide quality and honest service we quickly discovered that you did not want to hear us out. Once we discovered that we are unable to earn your trust it became beneficial for both parties to step away. I hope you are able to find a repair facility that can better serve your needs and earn your trust. And now the owner of Maplewood Auto has added his peace. Because I'm an Army combat sergeant having been deployed to Afghanistan I am both used to accountability and being sensitive to the way I'm responding to stressful situations. Jeff called me and I tried talking him into leaving my transfer case and turn signals alone and just fix the ignition for more than 5 minutes and hung up with Jeff spending over $1000 on repairs my truck didn't need. So I called out to God in prayer asking for help because I don't have $1000 to spend on repairs my truck doesn't need and I did want the ignition switch that the truck did need. I thought God wanted me to call Jeff back and work on convincing him to make the correct repair again. I didn't mean to raise my voice I was very frustrated with Jeff refusing to help me. Now I do feel justified in saying that if Maplewood is going to let Jeff Overcharge combat veterans by $1000 a pop he my need a little thicker skin, some sergeants may have even started swearing at him over that kind of money. I feel overall blessed by God that I was able to fix it myself for $25 and was delivered from having to spend over $1000 on unnecessary repairs. Justify your employees actions ever how you like, but making them accountable for losing customers through conduct that appears either criminal or incompetent would be much more beneficial to your business serving the community. Pray for me so I can know better what to do next time I feel trapped in by someone selling me something I know I don't need.

We had repairs done on two cars within a month of each other and both were done on time and with…read moregreat results. One car was a minor body repair and the other was a creaking and clunking noise at the back of my minivan. They were able to complete the body repair without painting and quickly diagnosed the problem with the creaking and clunking which turned out to be a minor (less than $300) repair.

I would never recommend this shop I brought my car here to get a timing chain done my car had no…read moreissues prior to the timing being replaced it made no noises or anything I had the timing done drove it maybe 50 miles and then my crank shaft sensor went out had to have that then replaced my daughter was admitted to the icu with rsv for 9 days so we had to drive back and forth from there and not even 800 miles later my car just out of random spun a rod they refused to take responsibility when my car was completely fine other then needing the timing done the mechanic Peter even said he don't understand why it did that that my motor was clean and no signs to indicate why that happened and just keeps telling me that I should have done my research on my car before buying it and every place I've called about said it made no sense for my car just to spin a rod unless they dropped something down into my motor while doing the chain but they refused to do anything about it or any sort of compensation for the face I didn't even dive more then 800 miles on the timing chain. I wouldn't take your car here for a repair unless you're willing to be stranded without a car and a company that will not compensate for their shitty work.

My car was hit in a parking lot. My hood buckled and the front of my car was damaged. I contacted…read moreBody Builders Collision & Custom and they were excellent. Not only did they provide exceptional service, they also provided transportation to the car rental site. They also fixed my car in the time they stated, and spoke with my insurance company on multiple occasions to make sure that I received GM parts. I highly recommend Body Builders for all of your automobile collision repairs.

Was unable to remove my prior review…read more Am working with Eds Body Shop as cost of repairs from a crash exceed Insurance value of car. Had added enhancements on car. Am looking for a detailed list of repairs to discuss. Or if Eds recommend second opinion.

So far the pervious posters review has not been my experience at all. Communication has been…read morehorrible. They have never called me. I've had to call them every time the truck was supposed to have been done and wasn't for some reason or another. Last week it was early this week. Wednesday it was tomorrow. Thursday it was tomorrow by 3. Today I had to call at 2:00 to make sure it was done and was told I could pick it up anytime before 3:00 because they were closing early. When I asked why they never called so I could actually make it there by 3:00 she claimed she had just then been told it was done. I really don't believe her this time. Every time I have called she was just about to call me. She did make arrangements for me to pick up the car on Saturday, but it really is the least they could do at this point. They have had the vehicle for 22 days for a $3,000 repair. In the end they did good work. Worked out the details and met us on Saturday to pick up the truck. Will I go back? I don't know. I sure do wish they communicated better.

I have had my cars fixed here several times, they do quality work and work hard to correct any…read moreissues if you have one. Fixed a questionable rust spot once for me with no question a year after I had work done. Always very friendly and professional. They work hard to make the whole thing smooth, set you up quickly with the local rental place and make it easy For you

I have had several repairs performed by Dewey's. Every repair they 've done was absolutely pro…read morework. The last repairs I had done were done on our ancient Honda Odyssey with 200k on it. The window operator failed, the rear window wiper failed and one of the slider handles failed. Just to make me feel like I did my due diligence, I took the vehicle to another body shop to get a secon d quote. I was shocked when the second quote came back at nearly double the price quoted by Dewey's. The repairs were completed perfectly in less than 8 hours without surprises provided by the final bill. In another event, my 2007 Subaru was hit in a parking lot. These repairs were far more complex than the van. The work took 5 days to complete (not surprisingly). The finished work was beautiful! My 11 year old Suby looks like new! This was one of those jobs that could easily have been more than anticipated due to hidden damage. When I picked up the car, the bill was exactly what the insurance company estimated. I would not have been surprised to have to pay some extra, but that isn't what happened. What I want from a body shop is quality work without any surprises. That is exactly what I got at Dewey's. Great workmanship, awesome staff great price!! One last thing, they give you a lifetime warranty on their work! Who does that?!!

I had a flat tire and Fifelski was the tow company my insurance called to have them change it…read more Great friendly service! Thank you

Dillion was my tow truck driver. he was super nice and very helpful. picked up early and was very…read moreunderstanding and empathetic of my situation. offered compassion and was sensitive to my situation with the car trouble. great towing company. went above and beyond. would highly recommend this business insurance covered this, towed approx 11 miles

Dorr Standard is our go to repairman! Quality work, great customer service fair prices.read more

Never again. Complained that he wouldn't of done my tires if he knew they were so big then only put…read morehalf the psi in the tires didn't balance them worth a sht looks like just one is balanced then I'm told 130 to do it all and get charged 200 dollars after I sat there for an hr. The owner just sat there talking to a guy talking about getting his pedicure on his feet and getting his hair cut and complaining about everything. Would never recommend. His employees were amazing very nice people