Cindy Vandiver was a joy to work with. I had worked with Stockton on another mortgage previously…read moreand that lender was great as well but Cindy was the best I have ever dealt with. She was always there when I needed her, I was a little nervous with everything and wanted to make sure everything was done correctly and promptly. She was great with both. She took care of all my needs, answered the phone anytime I needed her and had everything done and ready for closing. It was a breeze. I would recommend Cindy Vandiver and Stockton Mortgage any time. Great company and wonderful person to work with. Thank you Cindy for everything.

Customer Service is not on their menu! I do not have an account with this bank, just attempted to…read moreuse their ATM to withdraw money. -The usual screens appeared, ie to accept fee, request receipt, what type of withdrawal wanted. Began entering the amoun, typed in 140 when screen started flipping and wouldn't let me complete the amount and then spit out $20.00. I went inside and told them what happened because I didn't want to pay another fee to get the rest of my money. Told me to go try it again, after I just told them of the machine malfunction, or go to a different bank and use their ATM!! I will never use this bank for anything ever again. But he did smile while telling me to go somewhere else. No worries there!!

This bank took advantage of my elderly grandfather. They enforced a one year penalty for early cd…read morewithdrawal regardless of circumstance. This is 9 months more than other reputable banks. Their rates are also much lower than Wells Fargo. Look elsewhere and protect your money.

Over the course of more than 40 years of buying and selling property, I have worked with numerous…read morefinancial institutions. Unfortunately, my experience with Regions Bank during a recent construction and mortgage loan process was, by far, the most problematic. In September 2021, we applied for and were approved for a construction-to-mortgage loan. At the time, my credit score exceeded 800. The loan closing took place in a booth at a fast-food restaurant, which was unexpected and unprofessional. During closing, we were charged $1,500 for a title insurance policy that named Regions Bank, rather than us as the insured; we were informed that obtaining a policy in our own name would cost an additional $1,000. Shortly thereafter, a Regions representative contacted us to open a checking account, a process that took nearly ninety minutes! Despite already having a valid property survey, and without our approval, Regions ordered three additional surveys, adding approximately $1,700 to our loan balance. When we sold our previous home in October 2022, we deposited the closing certified cashier's check at a local Regions branch to be applied to the loan. The bank placed a ten-day hold on the funds. After the hold expired, we encountered repeated issues attempting to apply the payment to the loan, including account setup errors and multiple instances where the funds were removed from the loan and placed into a suspense account, resulting in unnecessary interest charges. Resolving these issues required multiple branch visits and extensive follow-up, and interest corrections had to be disputed. During this period, the loan servicing issues negatively impacted my credit score (740), which caused me to miss qualification ( above 745) for a manufacturer's promotional auto loan. Additionally, converting the construction loan to a permanent mortgage took over a month due to difficulty locating anyone at Regions who cared enough to complete the process. Following conversion, additional problems persisted. Our debit card never functioned properly and despite assurances from Regions personnel, was never resolved. The escrow department failed twice to pay our homeowner's insurance on time, requiring our intervention to prevent a lapse in coverage. Additionally, principal pre-payment was allocated incorrectly. In summary, the cumulative errors and poor customer service made this an extremely frustrating experience. Based on this experience, I would strongly recommend considering other financial institutions for mortgage services.

They should have closed this branch instead of Cornelia branch, Cornelia was a lot better and fast…read moreservice been with them for many years I go every Thursday cash then deposit my check NO PROBLEMS at Cornelia doing this but I moved back to Cleveland and every time PROBLEMS