Over the course of more than 40 years of buying and selling property, I have worked with numerous…read morefinancial institutions. Unfortunately, my experience with Regions Bank during a recent construction and mortgage loan process was, by far, the most problematic. In September 2021, we applied for and were approved for a construction-to-mortgage loan. At the time, my credit score exceeded 800. The loan closing took place in a booth at a fast-food restaurant, which was unexpected and unprofessional. During closing, we were charged $1,500 for a title insurance policy that named Regions Bank, rather than us as the insured; we were informed that obtaining a policy in our own name would cost an additional $1,000. Shortly thereafter, a Regions representative contacted us to open a checking account, a process that took nearly ninety minutes! Despite already having a valid property survey, and without our approval, Regions ordered three additional surveys, adding approximately $1,700 to our loan balance. When we sold our previous home in October 2022, we deposited the closing certified cashier's check at a local Regions branch to be applied to the loan. The bank placed a ten-day hold on the funds. After the hold expired, we encountered repeated issues attempting to apply the payment to the loan, including account setup errors and multiple instances where the funds were removed from the loan and placed into a suspense account, resulting in unnecessary interest charges. Resolving these issues required multiple branch visits and extensive follow-up, and interest corrections had to be disputed. During this period, the loan servicing issues negatively impacted my credit score (740), which caused me to miss qualification ( above 745) for a manufacturer's promotional auto loan. Additionally, converting the construction loan to a permanent mortgage took over a month due to difficulty locating anyone at Regions who cared enough to complete the process. Following conversion, additional problems persisted. Our debit card never functioned properly and despite assurances from Regions personnel, was never resolved. The escrow department failed twice to pay our homeowner's insurance on time, requiring our intervention to prevent a lapse in coverage. Additionally, principal pre-payment was allocated incorrectly. In summary, the cumulative errors and poor customer service made this an extremely frustrating experience. Based on this experience, I would strongly recommend considering other financial institutions for mortgage services.

They should have closed this branch instead of Cornelia branch, Cornelia was a lot better and fast…read moreservice been with them for many years I go every Thursday cash then deposit my check NO PROBLEMS at Cornelia doing this but I moved back to Cleveland and every time PROBLEMS

Wells Fargo has been my bank for many years. I love them and all the services they offer for me.read more

After 41 years of banking experience with 8 different institutions for both personal and business…read moreaccounts, Wells Fargo has been by far the worst. The staff is consistently negligent and unreliable. Reaching anyone by phone is impossible, calls are never returned or even answered.

Efficient professional timely knowledgeable friendly intelligent affable industrious consistent…read morefair local compassionate involved in the community problem solvers never failing loyal bankable folks who are good at what the do. I've been baking here since they opened and sad to say I've caused them more incidental problems than they ever caused me. Any time I need anything I call RHONDA on the phone and she either jumps on it with both feet or advises me what steps to take. All those folks in Italy what been having all that trouble with that tower in Pisa ought to call Rhonda. She'd straighten em out right quick.

Great local bank - they know their clients/customersread more

Customer Service is not on their menu! I do not have an account with this bank, just attempted to…read moreuse their ATM to withdraw money. -The usual screens appeared, ie to accept fee, request receipt, what type of withdrawal wanted. Began entering the amoun, typed in 140 when screen started flipping and wouldn't let me complete the amount and then spit out $20.00. I went inside and told them what happened because I didn't want to pay another fee to get the rest of my money. Told me to go try it again, after I just told them of the machine malfunction, or go to a different bank and use their ATM!! I will never use this bank for anything ever again. But he did smile while telling me to go somewhere else. No worries there!!

This bank took advantage of my elderly grandfather. They enforced a one year penalty for early cd…read morewithdrawal regardless of circumstance. This is 9 months more than other reputable banks. Their rates are also much lower than Wells Fargo. Look elsewhere and protect your money.

I highly recommend CBFCU! Everyone is always friendly and helpful, going the extra mile to help…read moreget you in a situation that works best for you. Recently, Jennifer Foster helped me refinance with a 3 percent drop in my interest rate! I appreciate her hard work and willingness to help!

LOVE THE LOCAL CREDIT UNION GIRLS KAYCIE, BECKY & JENNIFER…read moreC are always available & super helpful with any questions & concerns! if you're not banking here you should be! will not receive better banking service

Over the past 9 months, we have gone through hell with this bank. We had a hacker get into our…read moreaccount and charge a bunch of money, which caused my bills to bounce. When it was finally done, we could not believe the lack of understanding and empathy from this bank. It seems UCBI has no security controls to protect their customers. Now, after supposedly setting up security and adding a VPN to my computer, someone is still accessing our account and now our accounts are frozen. We have been customers for over 20 years, but we are so frustrated right now because no one wants to help us. Customer beware!

my experience at United Community Bank and trust and Gainesville, Georgia on Jesse Jewell Parkway…read morewas very unpleasant very rude The branch manager has no respect for I definitely would never bank with them ever again

Bank OZK Management,…read more I am writing to express my extreme disappointment and outrage regarding the recent closure of my account at your Dahlonega, GA branch. I opened an account with your institution approximately three months ago and had made several small deposits and withdrawals without issue. As I was in the process of selling my home and moving to Dahlonega, my account was briefly inactive for about a month while I arranged for large fund transfers. Without any prior notification or head-up, my account was inexplicably closed. I was literally in the process of trying to transfer a very large sum of money to this account when I discovered the closure. This lack of communication and unprofessional account management is unacceptable, especially from a financial institution. I am beyond outraged by this action and would highly recommend that potential customers stay away from this type of arbitrary behavior.

I have been doing my banking here for years and it is the best!! 5 stars!!! They treat me very…read morewell. I truly trust them with a LOT of money that's for sure!