Over the past 9 months, we have gone through hell with this bank. We had a hacker get into our…read moreaccount and charge a bunch of money, which caused my bills to bounce. When it was finally done, we could not believe the lack of understanding and empathy from this bank. It seems UCBI has no security controls to protect their customers. Now, after supposedly setting up security and adding a VPN to my computer, someone is still accessing our account and now our accounts are frozen. We have been customers for over 20 years, but we are so frustrated right now because no one wants to help us. Customer beware!

my experience at United Community Bank and trust and Gainesville, Georgia on Jesse Jewell Parkway…read morewas very unpleasant very rude The branch manager has no respect for I definitely would never bank with them ever again

Over the course of more than 40 years of buying and selling property, I have worked with numerous…read morefinancial institutions. Unfortunately, my experience with Regions Bank during a recent construction and mortgage loan process was, by far, the most problematic. In September 2021, we applied for and were approved for a construction-to-mortgage loan. At the time, my credit score exceeded 800. The loan closing took place in a booth at a fast-food restaurant, which was unexpected and unprofessional. During closing, we were charged $1,500 for a title insurance policy that named Regions Bank, rather than us as the insured; we were informed that obtaining a policy in our own name would cost an additional $1,000. Shortly thereafter, a Regions representative contacted us to open a checking account, a process that took nearly ninety minutes! Despite already having a valid property survey, and without our approval, Regions ordered three additional surveys, adding approximately $1,700 to our loan balance. When we sold our previous home in October 2022, we deposited the closing certified cashier's check at a local Regions branch to be applied to the loan. The bank placed a ten-day hold on the funds. After the hold expired, we encountered repeated issues attempting to apply the payment to the loan, including account setup errors and multiple instances where the funds were removed from the loan and placed into a suspense account, resulting in unnecessary interest charges. Resolving these issues required multiple branch visits and extensive follow-up, and interest corrections had to be disputed. During this period, the loan servicing issues negatively impacted my credit score (740), which caused me to miss qualification ( above 745) for a manufacturer's promotional auto loan. Additionally, converting the construction loan to a permanent mortgage took over a month due to difficulty locating anyone at Regions who cared enough to complete the process. Following conversion, additional problems persisted. Our debit card never functioned properly and despite assurances from Regions personnel, was never resolved. The escrow department failed twice to pay our homeowner's insurance on time, requiring our intervention to prevent a lapse in coverage. Additionally, principal pre-payment was allocated incorrectly. In summary, the cumulative errors and poor customer service made this an extremely frustrating experience. Based on this experience, I would strongly recommend considering other financial institutions for mortgage services.

They should have closed this branch instead of Cornelia branch, Cornelia was a lot better and fast…read moreservice been with them for many years I go every Thursday cash then deposit my check NO PROBLEMS at Cornelia doing this but I moved back to Cleveland and every time PROBLEMS

Had to make a deposit to my credit union in California…read more After calling several CUs in the Atlanta area, I called Credit Union of Georgia on Johnson Ferry and they said they did shared banking. Came in and the teller was great. There was an issue with driver license number and he quickly resolved. Great experience

Excellent in every way! Great rates, customer service, and many locations!!! Love this place!read more

Efficient professional timely knowledgeable friendly intelligent affable industrious consistent…read morefair local compassionate involved in the community problem solvers never failing loyal bankable folks who are good at what the do. I've been baking here since they opened and sad to say I've caused them more incidental problems than they ever caused me. Any time I need anything I call RHONDA on the phone and she either jumps on it with both feet or advises me what steps to take. All those folks in Italy what been having all that trouble with that tower in Pisa ought to call Rhonda. She'd straighten em out right quick.

Great local bank - they know their clients/customersread more

When you need access to your cash, this is a great spot to visit…read more Drive thru atm as well as walk up are available even when the bank is closed. I never hesitate to drop by here when in town.

Pathetic Customer Service!!! The recent experience reminded me as to why I don't ever want to open…read morea bank account with Bank of America! 1) Customer Service is pitiful. There was only 1 teller at the booth even though the line of customers was picking up. 2) The transaction process itself took too long - the 2nd teller, who finally decided to open her booth after seeing the pleasantries and transactions with the 1st teller were taking longer than usual, seemed to be especially amused by her own system's delay of booting up. 3) Overall, there seems to be no discernment nor any respect with the customers' precious time. You are at the mercy of the tellers' way of doing things. ...Considering there are plenty of other choices with banks - on the basis of customer service alone among other things - I earnestly admonish people to go to other banks than the Bank of America in this location.

Sloooooooowwwwww! Went 2 hrs before work snd still didn't have enough time to start a new account…read more Idk if I will go back. Region's is so much better.

Friendly staff at this location. This is my closest branch now, and I have gotten great service…read morefrom everyone here. Nice local, hometown feel and usually not overly busy.