Luis and his team are amazing! He has renovated both my houses doing everything from remodeling…read morekitchens and bathrooms to redoing our screened porch, adding recessed light and mudding, sanding and painting our garage. There is nothing they can't do, quickly, with great quality and reasonably priced. Highly recommend.

We hired this company to replace our electrical panel and paid a deposit upfront. From the…read morebeginning, scheduling was a struggle. Communication was very poor--Luis, the person handling appointments, rarely returned calls, and we had to repeatedly follow up just to get basic updates. They even canceled on the same day they were supposed to come, which caused delays and a lot of inconvenience. Because of this, we decided to cancel the project altogether. During an earlier visit, their technician Ben tightened two outlet screws and replaced a GFCI outlet using our own materials. Before he did the work, I specifically asked about the cost and was told it would be free. After we canceled the project, we were unexpectedly charged $350 for that small task--without any approval from us. When I called to question the charge, Luis laughed and said "this is how it goes," which was extremely unprofessional and dismissive. Overall, very disappointing experience. Poor communication, unreliable scheduling, and unexpected charges without consent. I would not recommend this company.

We are so thrilled with our new home! This is our first experience building a custom home, and from…read moreour very first meeting with Harvey to the finished product, it has been a distinct pleasure to work with Turnstone Custom Homes. Erik took our rough concept and designed the perfect home for us - and on a very narrow lot with plenty of restrictions. Lisa was a very patient and calm guide as we faced the daunting task of design selections. And the project management team led by Morgan and his skilled colleages, Jason and Mike, are true professionals who care about the details and the product they turn out. The entire Turnstone team is extremely knowledgeable, very responsive, professional, courteous and friendly. They were excellent at managing costs and completed our home on time (maybe even a little early) and under budget. We're almost sorry that the construction is finished because we miss them! If you're planning to build a custom home in Delaware, Turnstone Custom Homes is the company you MUST use!

We built two homes with Turnstone starting in 2020, until we fired them for breach of contract…read more We've been in the midst of an extensive redo of both houses (with a new contractor) with great financial burden, so I have decided to share my experience with others in hope others will do some due diligence before engaging with them. The issues are almost too egregious and numerous to note. That said, the main issues were contracting for a custom kitchen/built-in closets and getting boxed cabinets which were installed with untenable damage, color variations throughout, and missing components. Our custom wood siding was installed outside the manufacturer's installation guidelines, resulting in one entire house needing to be resided with extensive modifications to the installation, necessitating the addition of 2" wood firing to attach the vertical siding. The wood refiring has changed the envelope of the house, which required removing windows, changing the internal window sills, retiling the bathroom sills, pulling out the external electrical panels and outlets to meet the new envelope, etc. They installed four custom metal panel windows and doors, also with considerable damage; they leaked, the metal rusted from all the installation damage, wouldn't close, etc. Most of the windows in one house weren't flashed and our largest (and most expensive windows) were installed incorrectly. Between the siding debacle and the leaking windows, we've had to remove or reinstall or replace almost all the windows. (One window came in white and they actually painted it black instead of replacing it with the correct window--no kidding. ) The HVAC was installed below grade and created extensive leaking in both basements. Finally, the patio drain required per the plans was not installed. We had to remove the patio, install/dig a large drain, and replace the patio to move the water away from the house. I have another long list of items, but these are the main issues. Each validated by both an experienced and reputable engineer and our current contractor. To date, we have spent over $525,000 correcting the issues. This does not include things that were unfinished, only done incorrectly. We have estimated it will take another $150,000 to finish the project. I'm in the midst of arbitration with Turnstone, so you might be asking why I am voicing this concern before things are resolved. Just today I have talked to three people who had similar experiences with Turnstone. It's not just the workmanship that's of concern, but the consistent way they've not stood their work, gas-light people who had valid concerns, and left clients with sub-par solutions. They want to blame their issues on their clients, or COVID, or vendors, but it's become so obvious that Turnstone is shaking and jiving in hopes of avoiding the enviable responsibly that comes with living up to their promises. My only hope is that my review offers other clients a moment ask more questions and Turnstone to reconsider their business practices.

United made it right! Thank you taking time to respond and address my concerns. United was help me…read moreunderstand the situation and bring peace.

My second-floor hot water heater decided to malfunction when I was on a cruise. I live in a…read moretownhouse/villa condo community. My next-door neighbor, (fortunately), spotted water running from my front door. To make a long story short, my condo manager recommended United Restoration; they used them before and were well pleased. From what I understand, United Restoration came out almost immediately and started the mitigation process. I arrived to see my home 2 days later. I cried when I saw it but according to my neighbors it looked good compared to what it was. United Restoration packed up my stuff efficiently and I easily found what I needed. They dried out the house very quickly - still in the drying process - and because they got there so quickly it appears there will be no mold problems. They are still in the drying/packing process. I met with Joe Pino, the Manager and estimator, the next business day. He explained clearly the damages and what will be needed; he is dealing with the Insurance company as well. They are a full-service company, so I won't be worrying about contractors, etc. They also are dealing with the insurance company. I cannot tell you how pleased and greatful for the work they are doing.

We are extremely pleased with our new kitchen! A lot of other places could only do part of what we…read morewanted. It was hard finding a company that could move walls and plumbing plus do electrical work. Atlantic did everything we wanted and more. Our designer, Connie, had such great ideas and kept us in the loop with pictures during construction which was important since we live out of town. Their carpenters did beautiful work. I would absolutely hire them again for my next project.

Atlantic Bath & kitchen just finished remodeling our bathroom by adding new vanity, cabinets, tile…read moreand drywall work quickly and without issues. not sure how to add pics, but our bathroom is completely transformed into a spa!. would highly these guys as they got the job done and kept our house clean during the process. they even took the extra time to install a plastic barrier to keep all the dust contained. well done guys!

I moved from up state, and my neighbor suggested for us to use their services. We wanted to get rid…read moreof the screen porch and add a sunroom with some deck area. We we're hesitate to use them at first because there isn't much reviews on them and also our community is a little picky but after seeing my neighbors sunroom with cathedral ceilings and fireplace which was done a year ago, we decided to use them. I must say, it was a great dealing with Henry. He is very helpful and would ask me more then once if everything was good, took pictures for me to see progress. Just a really good experience. He even repair a leak on my roof for practically nothing. One more thing, when my husband and I bought the home, originally we had gotten quoted from two companies what we wanted done, and Henry beat their prices!! I will be using him again to update my kitchen in a couple of months. It kind of reminds me of that saying, don't judge a book by its cover. So glad I decided to go with my neighbors suggestion.