Terrible. Like other reviewers, I ordered a bunch of stuff from Banana Republic (about $200-worth of stuff), and waited. UDS tracking sat at the step before 'out for delivery' for several days, then over the course of three or four days the tracking would change to 'out for delivery', then at about noon it would jump back to the previous step. Finally, I submitted an information request on the shipment. After a couple days I heard back, the shipment was lost in transit and I would have to contact Banana Republic regarding a reshipment (and the ticket was closed, preventing me from responding). I did so, and the items that were still in stock were reshipped. This time, the package flew through the tracking system, and in a couple of days it was marked 'out for delivery'. I had read the reviews of this company so I stayed home that day and watched the doors like a hawk, and even regularly patrolled the perimeter of the house. I even left the front door open so I could hear every car that drove by and every person walking past. No package. I refreshed the tracking at about noon and was shocked to find the package marked delivered. I ran outside to do a sweep of the area. No package, no delivery person, nothing. I submitted an issue with UDS immediately. After three days of no response, I asked for an update, and soon after was told the package was delivered and provided the 'proof' of delivery, a photo of a box in front of the door to the building (as others have mentioned, this is the POD equivalent of someone taking a photo of your house, then breaking in and claiming nobody broke in because the photo shows everything intact). Anyway, I definitely will not be ordering from any company that uses UDS to ship going forward. read more

Shockingly bad service. I get a weekly food delivery. The company that I get the delivery from has done everything that they are supposed to do to get the package on time. But UDS is terrible. Twice they have delivered to my neighbors. I was supposed to get a package yesterday (mainly meat and vegetables). Nothing. And no communication. And even though the company "uses the power of technology" and "GPS tracking" there was no tracking information. Only that it was out for delivery. I called UDS and waited to talk to someone. After multiple times being put through to someone who did not answer, I finally got a clearly bored woman. She put me on hold to call the driver (so much for GPS tracking). She said that it was supposed to be delivered yesterday (yes) but now it will be delivered tomorrow. I told her that what is in the box, while ok to refrigerate for a day or two, really needs to be frozen and may not be edible by the time that I get it. Well...nothing she can do about that. Just "okay, anything else I can do." I wanted to know why the package could not be delivered today. Well, there was a problem with a truck yesterday. Unclear what that means for today. I said that I did not understand why there would be an additional delay. No response. Again, "okay ma'am, anything else." I actually said that she seemed to be satisfied even though I was clearly unhappy. Again (and this was just callous at this point, "okay ma'am anything else." What the hell?! Meanwhile the company that I bought this stuff from which, again, did not thing wrong, is who is now reimbursing me for the cost. So for UDS, no consequences. Unbelievable! What's more, they do not care. read more

I recently placed an order with Walmart.com and saw it was shipped using UDS, never having heard of them before, I searched online and found so many bad reviews that I was dreading my delivery, to make matters worse, Walmart had gotten my address slightly wrong, an extra letter was added to my street name, and an extra number was added to my townhome unit letter, I feared the worst. Following the tracking, my package went out for delivery after 6am, they said it would arrive by 8pm, after 5pm I called UDS and spoke with a very friendly lady who was saying she would see what she could do to update my address, when I heard the delivery arrive and be scanned, while I was still on the phone. It arrived with no problems, on the day it was supposed to, and left exactly where I asked it to be outside my front door, as stated in the notice I have on my door. I am very pleased with UDS, to have found my address even with the mistakes in it; that's something even UPS and FedEx can't seem to do, just the other day UPS took two packages away claiming they were "undeliverable as addressed" and it took several calls to get them redelivered the following day, (there was nothing wrong with the address on either one,) and FedEx; their tracking information showed my package was delivered, and it showed up a week later! And Amazon.com's delivery people...they keep leaving all of my packages at my neighbors unit! So UDS accomplished something even the more well known delivery services can't seem to do, so give them a try, you might be pleasantly surprised! :) read more

If I could give them zero stars I would! The customer service is absolutely horrible! The delivery service is worse! I had a package due to be delivered on the 6th of January, the driver stated that he came and left a note. On the note there are boxes that are supposed to be filled out, stating when they will return or where I can pick up my package. None of this information was there. So of course I had to call the company, where I was greeted by a very rude young lady who tells me, if they didn't fill it out just assume they'll be there whenever the next business day is! Really... I should just assume this????? So on January 9th I'm waiting, because I have two packages coming. My first package arrives with no problems from a different delivery company. I'm still waiting on UDS, I look online and it says that it has been delivered. To, where? Because I've been here all morning waiting! I call customer service, where again I'm greeted very rude by this young lady stating that my package is at my home and the driver dropped it off! Well ma'am I'm telling you, he didn't deliver it to me! This man never rang my bell, never knocked on the door, but disrespectfully threw my package in the yard!!!! Really!!! What type of service is that??? The lady then states to me, well you did get the package! No I didn't, he threw it my yard as if he was delivering to a dog! Never will I recommend or do business with this company! They are the absolute worst!!!!!! read more

ok i got this phone call from this service that they were delivering my pack age from vita cost i was like what i have ordered from this company many times over never did any one ever call to confirm a delivery.S o I thought they probably switch delivery providers. which i total liked specially after the last order i got was from the post office the box was all jacked up and i had to go to the post office and pay on top of was so post to be free delivery the weight was off.So i like the fact someone calls to let you know when there delivering your package. 2 the company I ordered from shipped this to my old house 7 months ago i changed my address but still once again Another company computer don't update and I'm so post to eat a 165.00 order unless they get it back F that so i went to the old house left a note they called confirm package was delivered and he sent it back the same day they delivered it he said he thinks it was dhl but i found it in my on line order and called confirmed they have it about to be returned 3.the girl on the phone very helpful and pleasant to talk to she found it and going to redeliver it tomorrow yea she save the day. I wish I knew her name But thanks anyway.IF I EVER NEED A PACKAGE DELIVERED I WILL CONSIDER THIS COMPANY. read more

Worst delivery service ever!!!! Hello Fresh switched to this company to deliver the Hello Fresh meals. Worst decision ever! Three of our boxes have been late. Tracking says the product is out for delivery, but it doesn't show up. The next day, the same message. I think the person driving the truck puts the box on the truck and then just delivers when he feels like it. We received one of the boxes a week after the delivery date sometime between 8 p.m. and 4 a.m. on a Sunday/Monday. The food inside was rotten! We have received boxes with the items totally thawed and beef blood all over the other items. The truck is a rusted out box truck. We have a box that was to be delivered on Monday. It's Wednesday and it still isn't here. I can't wait to see what the food inside looks like. We never had these issues when Hello Fresh used Fed Ex for delivery. Hello Fresh has had to give me credit for so many boxes because of this delivery service. After talking to them this last time, I have switched my delivery date to a weekend so Fed Ex can deliver my meals again. If they switch back to UDS, I will be canceling my Hello Fresh subscription. read more

I placed an online order from Wal-Mart (on Wednesday, after 12 p.m.), using their two-day delivery service (on orders over $35), and it was scheduled AND delivered today! Wow, it actually happened!! My package was delivered by UDS (after 9:30 a.m.), which was great, since my deliveries from other carriers usually come later in the afternoon, or in the evening. The driver came inside, rang my doorbell, and even came down the stairs to place my package near my door. When I opened my door, the driver handed me my package. I had a great first experience with UDS, and hope it continues. I feel bad for those who had negative experiences, which I read after pulling up the company online, since I had never heard of them, until today. Good thing my package was delivered BEFORE reading the negative reviews, since I would have been worried about my package. Okay, now I hope I didn't just jinx myself by leaving a positive review!! From the other reviews, it sounds like UDS is pretty busy, so I wonder how many positive experiences they have, that people don't write a review on. read more

We had United Delivery Service was our payroll courier service, delivering to us in Elkhart, IN. Payroll delivery was supposed to be by 5pm and multiple times, I had to stay late at work until after 8pm to receive our paychecks. Every driver stated the excuse it was there first time to our company and one even laughed that he had driven right past us earlier in the day. The last time was Monday, 5/8/23 and I gave up waiting when it hit 9pm. The 3rd shift female customer service agent was excellent. She stayed in contact with me, repetitively tried to reach out to the driver, who was not responding, as well as other supervisory staff. She is the only positive I have to say about this company. Excellent customer service skills. She even called the next day to follow up with me. The female day time customer service agent was not helpful and seemed to not show any concern with our late delivery. We switched on Tues. to NOW courier service, who we have utilized in the past and have had excellent service from. Today our payroll from NOW was delivered by 9:45am. read more

Your service deserves no rating. I just spoke with your customer service center for the fourth time. Each time with the exception of the fourth your staff stated the driver was having trouble delivering packages on his route. The fourth phone call ended with me hanging up because I no longer need to hear the driver is in the area trying to deliver a package that should have been delivered two days ago.The items I ordered were scheduled to be delivered on November 29th it is now December 1st and I am still being promised a delivery within the hour. What kind of Delivery service that states on their hold message that they have had 35 years of excellent service and can't get a delivery completed in the time stated. I understand delays but your customer service center was honest and told the drivers' difficulty completing the route. If you don't have enough drivers for a busy season then HIRE MORE DRIVERS! YOUR COMPETITORS HIRE DRIVERS FOR THAT REASON! read more

Would do zero stars if possible. This delivery service is terrible. I have a package that has been sitting at their "local delivery center" in Lombard, IL for over 10 days. The package was supposed to be delivered to me on Fiday 2/19, then it was delayed until Monday 2/22. On Monday, it was delayed to Tuesday, then on Tuesday it was delayed to Wednesday, then on Wednesday it was delayed to Thursday, then on Thursday it was delayed to Friday, then on Friday it was delayed to Monday 3/1! I imagine reading this review is kind of like how I feel about getting my package; infuriating, repetitive, and seeming like it will never get to the point. The sad thing is the company this is being delivered from will lose my business because of the delivery service they use. I have called and it is just an endless loop of hold with no customer service representatives available. I'll be shocked if I actually receive this package. read more

This company was the worst. They said they delivered when my husband was home but there was no package to be found. When I called and inquired about the package, the customer service representative was rude. She claimed to call the driver, but he was "in a place of no reception" and they would call back when they were able to get a hold of him. I called the next day and they said that the driver would be in my area to "jog his memory to see if he remembers delivering it to the correct address"...what? Did not make sense, but I gave them the benefit of the doubt. They promised to call "early afternoon". I came home in the very late afternoon and the package was at my door, two days late without an explanation. I refuse to order from Old Navy or any company affiliated with UDS. It was terrible customer service, terrible shipping and an overall terrible experience. read more

For anyone going through this similar situation, I've been waiting for a package from FashionNova for 3 weeks. They "strongly recommended" I reach out to the shipping company (UDS) for any further assistance. I did -- found out they don't even ship to Massachusetts. FashionNova is providing false information! I spoke to a UDS customer service representative, she was helpful and sympathetic. I feel terrible that FashionNova is causing this much chaos. FN has terrible customer service, they do not answer emails or "get back" to you in a timely matter. Please do not blame UDS for FN's unprofessionalism. Like a lot of shipping carriers, some leave packages unsigned for or damage your package during transit. However, in this case, UDS is not to blame. I write this because I know a lot of people are going through the same circumstances. Shame on you FashionNova! read more

Worst Delivery Service!!! Checked tracking on my package and it stated my package had been delivered. I was home all day, the package was never delivered to my home. I called the customer service number they stated they couldn't do anything that day and would have a response for me by noon the following day. Needless to say they never called back. I called them and they claimed the driver was on his way towards my area and he would check on the package and I would receive a call within the hour. Once again they never called me back. A stranger eventually showed up to my home with my package. It was dropped off to the very first home at the entrance. No where near my home (Not even the main office) Just the first home as you turn in......my address was CLEARLY written on the package. No excuses for this........ read more

I am a Butcher Box customer. Frankly the meat isnt cheap. I like to think that by using it I support small family farmers, recieve chemical free humanely harvested and cared for meat. The shipping company that they choose to use is UDS. Must stand for Useless Dumb Sh!ts. Tracking indicates my box of meat has taken 3 days so far to travel 17 miles to my house from its last reported stop! Its not here yet. Looking at the reviews, explains this is the normal operation for this company. Since complaining to UDS is useless, i reported them to Butcher Box. Maybe they will get the message when it affects their bottom line and they start laying people off. Provide the service expected or go out of business. It will be their choice to make. read more

I was so worried about my delivery with these reviews. My delivery person handled my package with care and more consideration than other services. I live on the second fl there is a business on the first fl and we share main hallway. Packages are always left in the main hallway that gets a good amount of traffic. This driver took the extra step and put my package in my hallway behind the second door instead of the main hallway which no delivery service has ever done.. I'm so grateful they took that extra step to ensure I got my package!! Thank you!!! The care and consideration for my package omg thank you. I had expensive eyeshadow from ulta that could of easily been broken to dust lbs. Would highly recommend this company read more

This company is absolutely horrendous. I had ordered a package from Zara worth $100 and they said it had delivered but we never received anything. I received an email from UDS saying they accidentally delivered it to my neighbor. None of our neighbors had anything. I heard and received nothing for 2 days. I complained again. I was made to feel stupid when I finally got on the phone with someone who told me it was delivered again and again but never was. How dare you cheat innocent people of money they work hard for. When I asked them via phone where my package was, they said they didn't know and it was my problem now and I had to contact Zara. After 2 months, I have still not received a refund. read more

Just pass on anyone that uses them for delivery. I ordered something a medical item about a week ago. I saw it was going to be delivered a few days ago..so OK. I am home 24x7. So nothing, then I get email it WAS DELIVERED & at front door. NOPE. So I go online and finally got to check on order at their horrible little interface. But I quickly downloaded a picture of where they said it was delivered - its in the back of some rusty old van.. definitely Not my front door. Contacted company to get money back - if not - I will provide this picture as proof it wasn't delivered. I personally think it was stolen by the driver - but what idiots - taking pictures to proof they stole it read more

If I could give zero I would, as 1 is too high for this pathetic company. Slow, loses packages, never updates the tracking, and their customer service is nonexistent. The only way we can get this garbage company to go bye bye is to stop ordering from companies like American eagle who use their service. Let them know that this shipper is unreliable, and that you deserve to be treated better. Let them know you will shop elsewhere. gap, old navy, American Eagle and many others use this company because it is cheap for them. You get what you pay for. Tell them NO!!! Just complaining about UDS isnt good enough. Let the vendors know read more

I got confirmation from the Gap that my $200 order shipped June 3rd. It is June 14th and this POS company cannot find my package. I am sincerely disappointed that a large company like the Gap would chose this garbage company to do anything. This order went out in 5 shipments, using LaserShip, USPS, and UPS, all of them arrived weeks ago. On top of that, the company has no way of contacting them. They will not pick up their phones and their website has no contact forms. The tracking data is completely useless and does not provide any information other than that they have my package but don't know where it is. read more