I ordered from Gap and later found out United Delivery Service would be delivering my package. I've never heard of UDS and was disappointed after reading these reviews. I honestly was not expecting to receive my package. I've had bad luck in general when receiving packages (e.g. delayed deliveries, missing packages, tracking info not updated). This time, I wasn't unlucky. UDS delivered my package on time inside my apartment, and the tracking was updated accurately. I was pleasantly surprised! I live in a dense area of Chicago, so usually packages are delayed due to the high volume of deliveries. I gave 3 stars only because this is just my first experience with UDS. Based on reviews, I don't trust them yet, and will be wary in the future when ordering from Gap and other companies that use this service. I'd advise you to be cautious about UDS; but if you do end up having to use them, don't lose complete hope. read more

A misdelivered package arrived at my door. The address on the package was nothing near to my address. Wrong town *which was 15 miles away), wrong house number. It was crazy that it was delivered to me. I emailed UDS with tracking info, they did quickly respond with info I already had from packaging. They said they would have one of their associates contact me. This NEVER HAPPENED. The next day, I called UDS I was on hold for a total of 39 minutes. I tried every extension they had. Finally I was able to leave a voice mail to a sales associate. He never contacted me. My advice to anyone and any company wanting to use this company...Do Not. Use UPS , FEDEX, .... THIS COMPANY is not Reliable. I feel for the girl who wanted this package. She even paid extra to have the shipping extradited. P.s. I did call Nordstrom where the package was from and explained this mess. I give this company 0 stars. But I have to click on a star. read more

Worse than any delivery service I have ever encountered. My package was "delayed" 4 times before finally getting to me, and when I sent in a complaint to get an ETA on my package delivery all I received in response was "Someone will be looking into it". Crazy enough, the day after my email my package was delivered but to the wrong address. I highly discourage anyone from using any company that uses UDS because reviews dating back to 2020 say that they cannot fulfill deliveries accurately or on time. read more

I ordered some shirts from Quince. UDS was the Delivery Carrier. My package was thrown on top of my mailbox in the pouring rain. I even left my garage door open so the Delivery driver could just pull up next to it. The Delivered Email even said left on porch. Pure Laziness. Terrible Customer Service...... read more

Expected delivery Friday June 5 but still no package now june 6th still no package hop8ng to find answers because tracking is not much of a help read more

I had never heard of this delivery company before. As i look online, I can see people give bad reviews. I am waiting on a gift that has been in there Lombard warehouse for 4 days. I reached out to customer service and got a note that they're looking into it. That's all. No update. No ETA. No package. I am contacting the brand and giving this feedback. Do not use this service. read more

This delivery service lost my package. No notifications or whatsoever. I had to contact them to find out about the matter.

I would give 0 stars if I could I order a $200 item with my HSA benefits. And they refuse to fucking deliver it i was supposed to have it days ago. They keep telling me that it will be here today but it never fucking arrives this is to help me fucking walk again. I'd rather pick it up myself. This company is shit. Piss poor communication and piss poor customer service read more

I'm giving this one star due to my package being stolen by the company's driver. He faked the delivery photo, marked it as delivered to my address, and left with the package. Once caught, he returned about 30 minutes later with a flimsy excuse that he had delivered it to the wrong house, even though the delivery record clearly showed my address and a staged photo. The delivery service itself was unacceptable. That said, Claudia, the customer service representative, handled the situation exceptionally well. She contacted the driver immediately and had the package returned quickly. Poor delivery service overall, but excellent support from the rep who resolved the issue. read more

This company is a total fraud!!! The tracking has said that my package would be delivered every day since last week. Then around 10am it states there was a processing error. Then the date moves to the next day!!! I offered to pick my package up but they said they don't have a warehouse... so where are they storing the packages??? read more

They delivered my package to wrong house. Emailed me and they would contact the sender. The sender needed a lost item certificate and now won't return my emails or answer the phone. It was a christmas present too. read more

I have ordered several packages from a retailer that uses this service. There is nothing I can do to change this, but it doesn't matter what time of year it is, the packages are always delayed. Never do they deliver on time. Stiff will sit in Lombard, IL or Ashwaubenon, WI for days. Terrible delivery services. I will never choose this for my shipping needs. Update! I dug for a phone number- (630) 930-5201 to talk to someone in customer service. read more

I have a package that was sent December 1, 2025. It is January 7, 2026 and still haven't received said package. Said package was last in Indianapolis IN, it says package has been delayed.....I'm not able to find out how to contact customer service, if someone knows a number or how to contact, I would greatly appreciate the help. read more

There's a reason these guys get 1 star on Yelp. Absolutely awful to deal with relative to other real delivery companies like UPS, Fed-Ex or Amazon. I know consumers don't always have the choice of who the shipper is, but if you're a business and care about your customer's experience of your products delivery - don't use this company! read more

All I can say is this is the worst delivery service I have had the displeasure to deal with. Driver consistently drops my expensive packages on my porch upside down, side ways, etc. I complained to Tovala (who uses this service) and they said they would handle. The definitely have not. There is no customer service info for UDS so there is no one to address the issue with. There is an email address if you would like to speak to their sales department, of course. I've never even heard of them until I started ordering from Tovala. read more

This could quite candidly be the worst and laziest service provided in existence next to FedEx. The delivery service lied and said they placed the packages at the front door but actually placed them near the street at the base of the mailbox. I would never ever use UDS Ground even if it was free. Awful service and you cannot even call them as they do not have a phone number to contact. Only via Email complaint. Never ever use. If I could give them zero stars I would have. 1 was the lowest. They are horrific. read more

United Delivery Service - Packages left at the base of mailbox during the rain storm. UDS could be the most laziest provider of delivery service. - Couriers & Delivery Services Near Me - Oak Brook Terrace, Illinois

I ordered some sunglasses from Nordstrom and saw in the tracking info that they were using UDS. After reading all these negative reviews, I was certain I'd never get my package and was prepping myself to have to report a missing package. However, after a few days, I received my package. In my Ring camera playback, the driver walked up to my front step from an unmarked van and carefully placed the package in front of my door. He took a picture as proof of delivery and then left. Figured I'd leave a positive review so that others who are awaiting their packages won't have the anxiety that I did. read more

Package of medical supplies was opened when it arrived at my house, and boxes inside of the main package were opened and rummaged through. Call customer support and they just kept telling me "The driver has been informed not to deliver any opened packages from now on." What about the employee who is opening boxes and rummaging through their contents? This is absolutely ridiculous. read more

The worst delivery service in the entire world hands down you will never get your order or it will be delivered to the wrong place and when you get a customer service rep if they answer the phone they're going to spin you in a way that they make excuses for the thievery within their company the delivery driver did deliver my package to a totally different apartment than what's on the package he just literally gave my whole order to someone that never paid a dime for it and this is the delivery do not use this company do not do not do not I'm warning you now read more

United Delivery Service - NOT MY APARTMENT AT ALL!!!!!! - Couriers & Delivery Services Near Me - Oak Brook Terrace, Illinois

Too bad you can't assign negative stars. I ordered a T-shirt and a knit hat and these idiots delivered it to the wrong address. What is wrong with these people? Is their GPS broken? Also disappointed a brand like Nordstrom would contract with a company of idiots. If Nordstrom orders keep coming via this service, I'm not ordering from Nordstrom anymore. Avoiding this carrier at all costs. read more

If I could give negative ten, I would. How do you have a delivery service that doesn't know when they will deliver? I'm convinced they just steal your packages. No one answers the phone number or can give you an answer on when your package will be delivered. My package is more than 9 days late now and i can't get a refund until I get the package. This is absolutely ridiculous. I think someone just stole the package and no one wants to admit. Do NOT USE THIS SERVICE. They do not deliver and I will never use them again. read more

Every time I order from iHerb they choose UDS and every single time UDS cannot deliver the package properly, I live in an apartment building, sometimes they deliver the package to a nearby nursing home, several times the package was lost, this time the driver couldn't figure out how to deliver it, so the arrival was delayed and then when finally delivered the driver did not ring the doorbell, they just left it sitting in the outside doorway of our apartment building! What is so hard about ringing a bell! read more

absolutely terrible company. delivered my package to someone else. i was told by personalization mall the delivery company would contact the driver to redeliver and nothing. 12 hours and still package. people dont need to be in a rush all the time. pure negligence!! read more

What a joke this company is. And unfortunately, so many meal kit services rely on them to do local delivery in the Chicago region. They don't follow directions and leave packages on the street. We live in Chicago! Don't leave packages on the street! How are you even in business? read more

I made an order and was told via email that it was delived. When I looked at the delivery picture it was the wrong house. I called United Delivery Services and Spoke to the agent, Mr. Jesús ext 5229. I explained the situation and also informed him that I had hippa related items in it and I didn't want the other people that to opening it. He contact the driver to see if he was in the area but he wasn't. He then told me that the driver would get the package from the wrong address and bring it to me tomorrow. I told them again that I had hippa information there and asked why no one would correct the mistake that they made. He said that they were short staffed. No manager was called nor any attempt made to accommodate given their error. Unsat. read more

I had a package delivered today and the delivery was a lousy!!! the man who deliver it stood on my flower bed and threw the package excessively hard when he could've walked up a few set and set it on the porch. I have a ring system that captured everything on video. I complained to Anthropologie since they used used your lousy service!! believe me if there was a way I could take this to court I would this is unacceptable. It's lazy and inconsiderate that he couldn't have the time to walk up a few steps and put it on the porch. I do not recommend your service. I will put this all over social media including the video. I seen some of your reviews and I can understand why you got very low ratings. You need to hire somebody and educate them to be considerate of the packages they were handing and not have to throw them like a football. I think the man should be fired. I wish there was someway I could do it because I would definitely have him fired. Unacceptable, I told Anthropologie I did not want him to be delivering at my address anymore. read more

I don't know how a delivery service could do a worse job. Ordered a package from nordstroms on 10/1...it's been lost by these incompetent fools. Maybe UDS could try making hotdogs or something read more

UDS has to be the worst delivery service in the whole world! So tired of them misdelivering packages to another house that's 3 miles away, leaving packages in front of my mailbox on the ground halfway on the street, in the middle of my yard, in the middle of my driveway, or just delayed delayed, delayed for weeks at a time. i have literally watched them drive-by and throw my package in the middle of the yard from their car! This company is unbelievable or maybe it's not actually the company itself, it's the people they hire... Absolutely ridiculous! I would not really come here and complain if it wasn't a consistent problem time after time after time... Whenever I order something from Ulta, my heart drops when I see the delivery service is United delivery. My package was out for delivery yesterday, then changed to delayed; then I called the company. They have no idea where my package is at, none, absolutely absolutely none! so they said check back in two weeks if I have not received it?! What the hell kind of answer is that? read more

UDS SUCKS!!!! I love shopping at Nordstrom but I honestly won't shop there if they keep using UDS. I had two day shipping when I ordered my shoes on the 14th and it is now the 20th and I still don't have the package. Trying to find anyone to talk to was a nightmare. Supposedly I should get them tomorrow after talking to someone but I truly doubt it. read more

Today my package from Nordstrom was delivered by UDS. I have a stationary package box on my porch for delivery. The driver approached my porch and jammed my package into the box breaking the door on my box. What a disgrace!!! read more

Zero star service The driver didn't deliver the package to the residence. He decided it was a great idea to leave the package on top of the group of mailboxes outside. The group of mailboxes is in the picture below. read more

United Delivery Service - Couriers & Delivery Services Near Me - Oak Brook Terrace, Illinois

package of medical supplies never gets delivered to the place where I ask. they are left outside of my building or somewhere where they could get stolen, your drivers are lazy and just put where they feel like it, and I got disconnected when I called your number not good company at all. which another company could deliver my stuff the right way. very upset read more

If there were a HELL NO button regarding recommendations, I would have selected that button. They sent my expensive package all over Illinois. Still don't have my package. read more

It is hard to put into words. First, they delivered someone else's package to me. Totally wrong address, 3 miles away. Luckily, I was able to look the person up and have them pick up their package. Then, in the same day, they did a drive by with my package. They took a picture from inside their car of my package with my house in the background BUT NEVER DELIVERED THE PACKAGE!! When I went to look up their number for a representative, there isn't one. Companies don't refund/replace when the carrier says delivered. Something needs to be done about UDS!! Just awful. ​ read more

This is definitely an instance that I wish ZERO stars was an option. I had 2 instances with UDS within 3 days and it's enough to last me a lifetime. On 11/9 I received an email stating that my package was delivered. I was confused because I had been home ALL day and my doorbell never rang. I go outside to find an empty box. I immediately contacted UDS (via email because as others mentioned, what number?) and a few hours later received an email because saying it was delivered, here is the pic and if you want your package, contact the vendor. Thank goodness the vendor, Nordstrom, refunded my money. 3 days later on 11/12 my doorbell rings. I go to the door and a GREAT woman has a package for me. on This package was delivered to her house, MILES away from my home. I am thankful that the person who received my package was honest and delivered my package to my house, using her own transportation. This is an EGREGIOUS error and the second time this week I have had issues with UDS. Again, I emailed them and received the response "we talked to the driver." I have never seen a company with so little accountability. I am not sure how any company, particularly a multi million dollar company like Nordstrom uses this company. I hope Nordstrom ends their partnership with then because people spend too much money to have their packages stolen or delivered to the wrong address. read more

Package was left right by the edge of the county highway in front of my house. See photo. Worst delivery. Not a delivery at all. It's raining, I use oxygen and a walker. The ageist delivery person waved at me! No way for me to ask for delivery to the door. Why should I have to? Here is the UDS email. **** sales@uniteddeliveryservice.com ****** Let them know that the companies that hire UDS are being told about the lousy service. I'm also complaining to Temu. They need to know how many people are dissatisfied with the bad service from UDS. read more

United Delivery Service - The photo is on its side. The package is on top of my mailbox right at the edge of the highway. - Couriers & Delivery Services Near Me - Oak Brook Terrace, Illinois

Actually ZERO stars. Ordered some pants from Nordstrom and ever after receiving several updates and tracking showing that pack had arrived in my town, they were never delivered. Our house is well-lit and my husband is always there. I am angry and disappointed and will not order anything from Nordstom again. (They did refund my $$). I used to order a lot from them, but no more! read more

I cannot believe companies like this are still in business. They ignore my request for help for almost a month. When they finally respond, they say it's too late. How are they still in business????? read more

United Delivery Service - Couriers & Delivery Services Near Me - Oak Brook Terrace, Illinois

I ordered a pair of boots from Nordstrom on Sunday night. Was super excited to hear they would be delivered in three days. I saw UDS was delivering. I've never had an issue with them before. They allegedly tried to deliver my package four times. I was home three of the four times waiting for a doorbell ring or door knock or phone call. I got nothing. Instead they said they attempted delivery then sent the package back to Nordstrom. I now have to wait to receive a refund and order again. Next time I'll just ask my items to be delivered in store. This company is terrible. read more

Why am I not surprised to go to Yelp and see one star review after one star review for this company....obviously contracts out to people who shove your purchases into their piece of shit car and they may decide to deliver it or they may not, depending on the day...appears as if most days they decide to steal it and never gets delivered...and good luck trying to speak with an actual human being to locate your "lost" package. What a joke this company is. Making a complaint on BBB and Attorney General in Illinois. read more