Joe and Clinton did a really good job with the move. Everything went smoothly…read more - Matt nice

Movers were very friendly and were very through! They make sure eveything is wrapped and protected!…read moreWould recommend!

Mike was the only person making sure the facility was running efficiently. So far my only positive…read morecustomer experience as well has been with Mike and one other young gentleman. If you can avoid having to deal with the other employees, you should be able to have a less stressful experience. They are very dismissive, untrained, and tend to give you attitude whenever you need help. I've recently have dealt with an infestation of moths in the unit as well. Upon entry of the building there were a variety of dead bugs in the hallways around certain unit doors. Like I've said, the place has gone downhill at an alarming rate since Mike has left. Never have I had an issue with this location until now.

Access & Security: 24/7 access is available with enrollment but the standard hours were more than…read moresufficient for us. All access is electronically controlled by PIN pads located throughout the building and each locker has a keyed padlock on it. Depending on your locker size you might get an individually monitored unit alarm, ours had it, smaller lockers might not. The entire building has tons of CCTV cameras located throughout and looks very secure against would be burglars. Cleanliness: Even the bathrooms are secured by PIN pad, if that doesn't tell you the place is kept extremely clean then I don't know what will. Everything is immaculate inside the building with the exception of some scuffs and scratches here and there from people recklessly careening through the halls with loading dollys. Price: I hear it already, I can hear the voices of people saying "that place is expensive" SHUT UP! You get what you pay for. If you want top tier storage with high security and climate control to guarantee that your sensitive vinyl record collection and high end computers stay safe during your move you're going to need a company like Safeguard. Bottom line: YOU GET WHAT YOU PAY FOR! Don't skimp on protecting your stuff if you have high value items. If you're just storing a bunch of boxes of clothes and general housewares you probably don't need a fancy storage provider with climate controlled indoor storage and can go for an outdoor locker. All that said, for what we were storing, records and high value computing and storage arrays along with a plethora of other sensitive electronics it was well worth the extra money knowing our stuff was safely stored under climate controlled lock and key. Location: It's right off the highway which makes it easy to get to with a large truck and their loading dock can accommodate most any truck you can throw at it. Loading Dock: An enclosed loading dock is a nice plus especially when it's suddenly started raining and you want to unload your truck into storage. Unloading dollies are provided and all were in good working order when I was there. Bottom Line: If you are looking for top notch storage this is your place. If you are storing low value items that don't need climate control then you might be better served elsewhere.

Very quick easy signup at a fair price. Space is clean and easy to access. Couldn't be happier.read more

Alex at the front desk is very knowledgeable and helpful. She always greeted us with a smile. She…read moreis the reason for our 5 star experience! The facility was always clean and accessible. The enclosed garage loading area was a must!

Working with Extra Space Storage on Old Deerfield Road has been the easiest and most pleasant…read moreexperience of my cross country move. I give them 5 stars and cannot recommend this facility enough. They are just lovely, helpful, and kind.

I have nothing but good things to say about Extra Space Storage in Highland Park. They have a…read morevariety of storage options at different sizes and price points. I've been a customer for about 8 years and have always found the personnel to be accommodating to my changing needs. I've had the pleasure of working with current manager Kathleen Grant for a while and she goes above and beyond to ensure I get the right space I need. She even informed me that I qualified for a senior discount, which I appreciated. I'll say one more thing. I use another local storage facility for vehicle storage. The facility itself and the staff is not up the same standard as Extra Space.

They were awesome. Packed my 1BR in Chicago with expert efficiency and ability, despite my lack of…read moreorganization. Three super nice guys did the move, and my interactions with the office were super easy and pleasant. What's more? They charged less than their quote. I fully trust this crew and will be hiring them again in the future..

I've used many services before. This by far was the worst. Well not all aspects. The guys who…read morepacked our house - great. I mean they used our sheets and stuff to pack items, but whatever. The biggest issue I had was the guys who loaded our truck. They came over an hour late and then instead of wrapping our furniture, they just started tossing the stuff on to the truck unwrapped. The driver even had to tell them they needed to wrap it or he wasn't going to be able to leave. Then within 15 mins - they broke our credenza. We called the office right then and there and they tried to get the crew aligned a touch better. However there was no improvement. We got to our new home and all three TVs were busted dressed were scratched up couch ripped. Their response was - well we will look into it. I mean when the guys unloaded our stuff they took pictures so they wouldn't be blamed. So I guess the service was "fine" we just got a horrid crew in Atlanta to load our truck which is sad because they were the most important part.

Enrique and his crew were fantastic. They were very efficient and took great care of our furniture…read moreand other items

Did $6,000 worth of damage - broke a cloud couch and 2 TVs. Also charged $3,000 for packing paper…read more Avoid these people.