This is the ONLY locksmith to call for help! Brian is Very…read morebusy because he is so sought after, may take a minute to get to you, but he Always does! I run a 38 apartment Inn on Anna Maria and He is our Man! Thank you Access Lock and Key (Brian) for always being here, always helping, being so professional and helpful!

I would highly recommend this locksmith. He arrived in the time that was discussed and had the lock…read moreopen in no time at all. Brian was very personable and is very knowledgeable in his trade. Pricing was very reasonable being that he came out at 10:00 pm on a Saturday evening.

Greg and his team are wonderful. They upgraded our security camera system and did a great job. Greg…read moreis great at problem solving our issues and resolving them. They were also very helpful in training us how to use the system as well as providing information on other technology. We were extremely pleased with their service and highly recommend his company!

Talk about a security company. This guy is A true hero !! My friend & i were paddle boarding off…read morebird key when the wind blew up & we had no way of getting back to our launch site. Thanks for hauling us out of the water & making sure we were safe until our ride picked us up.

Customer service is incompetent. They are a scam. Lock you into a contract that can't be cancelled…read moreeven if you move then expect you to pay the full remainder or the contract out of pocket so hundreds.

I have an ADT Smart Home System which includes water leak detectors. I want to tie it into an…read moreautomatic Z wave shut off valve so if there is a leak detected it will shut off the main water valve. ADT technology does not allow me to tie in my Z wave water leak detectors to another Z wave device. I will have to put in a separate z wave hub to use such a system. This is a surprise in that I have had this set up in two other homes with other security companies and it was a routine set up. Very disappointing.

I was with them for 7 years, Customer service is ok but not actually connected to the decision…read moremakers. So they have to request everything to include a cancellation. Billing department is terrible and the company as a whole is very disorganized. All in all not worth the experience, time, or money.

I have been with Vivint for 3 years. I was happy with Vivint until I called to let them know I was…read moremoving and I needed to terminate my account. Since I am moving to a place that provides security I didn't think there would be a problem. But I was wrong. They said that there would be a termination fee. I had to pay $610 in order to close out my account. The couple who purchased my house also want a security system. I am telling them do not go with Vivint, it is to much of a hassle if you have to leave.

Waiting 4 months for line repair cameras out. Called and emailed at least six times. Bart is my…read morecontact. Or lack of.

Had a 10 camera system installed. Within a couple of weeks, started getting static on a couple of…read morethe more distant cameras. After investigating, found out that the push on connectors on the back of my DVR were loose so I ordered some crimp on connectors from Amazon along with the crimping tool. Replaced about half of the connectors and the system seemed fine. A month or so later, camera fuzziness and wiggle began returning so I called to have American Wireless replace all of the cheap push on connectors with crimp style. It's been a year since install and I am less than impressed. The 2 cameras at my driveways are flaking out again. I contacted Bart at American Wireless to swap out a camera to a PTZ style, add an additional camera, upgrade the existing cameras to a better quality since the original "hi-def" cameras that were installed cannot make out a license plate leaving my driveway and once again fix the "ground issue" as he called it when he came to give me an estimate on the additional work. It took a week to get an estimate because he was on vacation and almost 3 weeks after that without a response. I sent 3 emails asking for a response with the final simply saying not to worry about performing the job, I'll find someone who wants to work. Miraculously, 10 minutes later, I received his response that said "Sorry Kevin, I was on vacation, back today with back to back appointments all morning. If you have it taken care of, great. If you would like a response, let me know." I paid well over $4000 for this system and was about to spend another $2000 on upgrades. I also recommended them to my in-laws who had a system installed and just like me, are also having issues with their cameras. In my opinion, this company is far from the best out there. The workmanship was shoddy from the beginning with inferior parts (push on connectors vs. crimp) the installation looked like a rats nest in closet it was installed in with extension cords running out of it, the camera placement was terrible with one camera being placed right above the back door entrance making it impossible to see anything other than the top of someone's head... good luck identifying a burglar that way, the customer service response is a joke and one of the owner's seems to be on vacation more than at work. Basically, I have a system that performs like what you would expect from one of the off the shelf kits you can buy at COSTCO for a couple hundred bucks and install yourself. Definitely not what you would expect from a company who specializes in this sort of thing and charges a premium.

Carl has done our AV upgrades for years now. We recently moved and Carl handled all my electronics…read moreprojects - security system, hanging TVs, surround sound... all of the things. I'm so thankful to have him as a resource. He is always on time, extremely thorough, very careful and tidy, and knows his stuff. He's super honest and straightforward- I've wanted to buy items that he talked me out of if they are redundant or not necessary, saving me money. And he's just a really nice guy. I can't recommend him enough.

Carl is amazing! Plain and simple. The guy gets it done! He comes in a van full of supplies and get…read morethe job done. He came by for two service calls. One to install a 75" TV on a mount and hiding the wires behind the wall and to mount my 2 Sonos speakers in corners of our house. He came back a few days later to install a Sonos sound bar. Here's an example how he's good and thinks out of the box. I bought the suggested Sonos sound bar mount but he suggested using his since the sound bar can move with the TV once we swivel it. If he used the Sonos mount, it was stay on the wall. He also suggested using the supplied HDMI cord Sonos supplied versus the 3rd party I got from Amazon. He's amazing, efficient and I hope we can use him in the future! Thanks Carl!

This is a terrible alarm company. I tried to cancel on Oct. 2024 and they never sent the paperwork…read more I called today and they sent some unreadable email. They do not respond. My alarm has been broken for God knows how long. They have an emergency 24 hour number that does not answer. 800-329-4728. Even the operated tried and they don't answer. They deserve the lowest raiting possible. They even have a ssytem that texted you instead of calling your number when the alarm went off. I made them change it back to a call. The sent my husband who is in a nursing home a text and got him all upset. They deserve no stars

I've been a Dehart customer for many, many years. They are always available and helpful. The…read morecustomer service is phenomenal and despite error operator on my part, they quickly call , verify the situation and never ever pull a sales pitch. So many of my friends and neighbors have false calls, terrible service and constant rate hikes. Not Dehart! I wouldn't trust another company to keep me and my family safe!