It's called Batteries Plus, with an emphasis on the PLUS. Larry and Amanda are dedicated to…read moreproviding the best customer service. They are fantastic representatives of the excellent products they carry, which certainly make life easier for the rest of us. A big thank you to you both, Sharon U

I thought I knew more about batteries than most.... I owned…read moreoperated ( as far north as deadhorse) Cars Airplanes Rc airplanes Computers All the other Alaska toys and atv's I own 3 desulfunators Basic and float chargers. Etc... I needed the best battery money could buy for my generac standby generator. The optima ( good battery ) lasted 5 yrs in there. Starting once a month. Capacity dropped. I went to get an odyessy battery but left with an odyessy sister companies battery. We talked desulfinators and I learned more than the internet had taught me. The owner operator owns 3 of the Alaska franchises. I saw an employee helping someone put a new battery in their car. Damn! Service plus !

My review was initially going to be one star, with a note that it meant less than one star. Then…read moreMatt W. single-handedly turned that around. Back-story: I had brought my phone in to have the charging dock replaced. The young woman at the counter assured me that my phone would be fixed and ready in a couple days. I asked if they could mail it. She said no problem, they'd mail it to me free of charge. After waiting over a week, during which time my backup phone's functions were also degrading, I became more and more frustrated, more upset, more agitated. I finally called to find out what was wrong and why hadn't I gotten my phone back yet. When asked how they could help me, I said that they could help me by getting my phone back to me. I gave my name and the information about my phone. They told me to hold, and put me on hold. The next person I spoke with said they were looking for my phone, trying to find my phone. I became even more upset and said "You guys lost my phone?! You don't know where my phone is?!" They said they were looking for it and put me back on hold. The next person picked up the call and said they had my phone and told me it had been located in the "Out" box. I thought, okay... that must mean it's going out... I asked if it was fixed. They told me that no, it wasn't fixed yet. He said they had had to special order the part, it had finally come in, but the technician couldn't fix the phone because now they needed a special glue. I about came UNglued. I exclaimed about them being a business for repairing cell phones and they didn't have this glue?! He said yes, it was a particular kind of glue and they'd have to order it, so it would be another week. I said I wanted to just come get my phone and have it fixed by someone else. I admit it; I was aggravated and snarky. He put me on hold and then Matt came on the line. Matt is the owner of Cracked Wireless. He is also the repair technician. I was still fuming over the lack of courtesy and poor customer service, the lack of any communication. He was abrupt and confrontational, bordering on rude. I remained on edge and seething, upset that my backup phone was breaking down and my new phone still wouldn't be fixed for another week. I repeated my disbelief about them being a business for repairing cell phones and they didn't have the parts or this special adhesive. He was not repentant or conciliatory. I finally said I wanted to pick up my phone and have someone else fix it, and that I'd be sure to put a negative review, "along with the other 214 bad reviews" online. He said okay but there weren't 214 reviews. I had made that statement in the heat of the moment, being unaware of any reviews for CW, be they good or bad. We hung up, me still fuming and unhappy. I calmed down after a while and reflected on the exchange. I was regretful of my aggression and hostility. It wasn't Matt's or his staff's fault that my phone is several years old, and parts aren't as readily available as they are for newer or more popular models. I called CW again and apologized to the employee who answered the phone. I asked to speak with Matt again, and was placed on hold. Matt picked up quickly, and I apologized to him as well. I told him I was still frustrated and worried, but I understood about my phone being older and parts being more difficult to obtain. He said he had been planning to call me back as well to apologize. He was actually able to somehow find some of the special adhesive and complete the repair. He said it was in his hands right at that moment, charging as it should. We both talked about our experience and agreed that neither of us had made the situation better. He then made two statements, offers that utterly reversed my opinion of him and his company. To make it right for me as his customer, he would make sure my phone was delivered to me that day. It was almost 4:00 p.m. at that point. He then said he would give me a discount for the unexplained delay. Believe it or not, Matt personally delivered my phone to me, and gave me a receipt showing a large and generous discount. We shook hands and I told him I still planned to do a review, but now it was going to end on a positive note. After getting my phone personally delivered by the owner, and receiving a very generous discount for the unexplained delay, I was very relieved and happy. That got CW five stars. However, because Matt and his staff do still need to improve their customer service and communication I deducted one star. If I have ever again need of cell phone repair services, I will give them another try...

My son's iPhone 7 charging port was not working and slowly deteriorated until the point of not…read moreworking at all. I called first to see if fixing a charging port was something they did. They were very polite and helpful on the phone. Brought it in this afternoon. The wait was short. He was very professional and helpful. Took a look at the phone, saw it only needed to be cleaned out and fixed it on the spot. I was in and out in less than 10 minutes. The drive from Eagle River was worth it. Make sure you go to the new address at 8130 Old Seward Hwy Ste 104. This will be my go to for cell phone repair in the future.

Today when I came to the mall, I asked a young man with an Afro directions for the nearest bathroom…read moreand he was extremely extremely rude, and I would have just let it go, but later when I needed to come into ZAGG for assistance, he was very unkind and unwelcoming. His attitude really brings down the business and has a negative vibe. ZAGG, I hope this young man's behavior improves, it is very much needed.

seasoned google reviewer here, so Ryan when i reached out to him via email & Facebook says "its not…read morea good idea for you to mail your phone up here and we'd just mail it to Texas for soldering anyway" sounds more like to me you'd make me waste my money MAILING it TO Alaska and your saying you'd refuse my package besides i've seen another post from another customer here that didn't mention anything about sending they're device out of state to get a soldier job done and i believe that customer wanted an impedimenta refund, so my question again Mr. Hales is: would i be wasting my money shipping from Texas to your store and are you going to refuse my package??

Went in for a battery on my iPhone thinking it was the problem. Spoke with a younger guy and he…read morechecked out and found out after testing it was charging cable problem. Bought a new one from him and now it's charging. Saved me over $ 100 bucks. Great service. He does have a shop dog so if you're allergic be warned he has signs up.

Eagle River electronics is an awesome place to go to get your electronics fixed. He is fast,…read morethorough, charges a great low price for the work he does. He is a man of his integrity. As a business man, he has given me credits for work he has done if he keeps any item over 24hours from when he says it will be done. Unless it is special ordering parts, he usually has it back to me in 24 hours. Recently, I asked for advice on a data recovery project and he spent 10 minutes to thoroughly answer my questions and didn't charge me anything so I am writing him a review positively because he saved me tons of hours going down a rabbit hole trying to fix a data recovery problem that would have been impossible without his advice.

We got some phones and one was over heating and hot and we just got it- the other company said it…read morewas battery related but we just paid for it and suppose to be new battery- and I got my phone fixed and paid for new battery and same thing- suppose to be a apple battery I paid for but I'm not sure it is-

I've gone here multiple times for multiple problems when it came to my phone and gaming devices and…read morethey were so helpful. Highly recommend!!