Great transmission shop in Oklahoma City. He rebuilt my…read moretransmission in a 06 f350 and it shifts better than it ever has.

This is best shop around! I have a 2011 F250 and the trans kept overheating. I took it to three…read moreshops with no luck. Jeremy had it diagnosed in just a couple of days and repaired it really fast. They kept me informed through the whole process. The entire team at Conrad's are awesome folks and their prices are really good too. I highly recommend them!

I came to my rating as an average of the two scores for sales and service. Sales is always five…read morestar; however, service department always underwhelms me. I've sent trucks in for repair that came back broken. When I look at the ticket, it says that they were unable to verify the issue. Unable to verify that the ignition was broken? Really? I didn't have any problem verifying that it was still broken when I picked up the truck. When I took the truck back, I asked the service adviser what the issue with the broken part was only to be palmed off on the cashier to explain to me what the service department did to fix my truck. Really? The service department isn't all underwhelming. The last two times I took my truck in for a repair, I was directed through the Fast Lane. Honestly, I felt relieved that I wouldn't have to go through their standard service advisers because I didn't think I could make another pass through there and maintain my sanity. The service staff in the Fast Lane are always very friendly and very interested in ensuring that I get my truck repaired correctly every time. They're also very good about keeping me informed about what's happening with my truck, which I sincerely appreciate. I'm fine with whatever they must do to repair my truck as long as they fix it and I don't have to make two or three trips back, but the communication with the dealership is always very nice because it allows me to plan more appropriately when the repair is complete. Honestly, the Fast Lane is the only reason I still use Reynolds Ford service. Were it not for them, I'd most likely find another dealer to service my truck while it's under warranty.

I Came for a diagnostic, didn't receive a call back in two days, call up to find out the diagnostic…read morestill hasn't been ran, pick up my vehicle but now with a disconnected radio and drained battery(both issues that weren't there prior). Service manager Tim said the techs "have no clue what happened." Go figure, wouldn't take any vehicle I own or company owns here. Extremely untrustworthy! Shows why this isn't a 5 star Ford....

Called about a quote and mentioned providing my own parts. Before I could finish my sentence the…read moreassociate told me they didn't do that and that he couldn't help me. He didn't even offer any other solution such as giving me a quote on what they could do. Instantly dismissed me. Will take my business elsewhere

Fleet is not accountable for any mistakes they make. The overfilled my transmission fluid levels. I…read morecalled them from the road and told them there was transmission fluid on the back of my truck with a transmission warning code. I took it to them when I got home. The said it was fine. I went on another trip and it happened again, thrown fluid and code. I took it to the Edmond dealership and the code registered overfilled. They even said it took more fluid than they thought it should. I'm sure by the other reviews they are able to do brake jobs and change oil..but in my opinion you better hope things work out. Do not take your car to them. Dave

My Toyota Corolla 2010 stopped accelerating on my way to work four days ago and then began to jerk…read moreat any attempt to press the gas. It's been randomly symptomatic like this for two years. Once, it stopped in the middle of the road when exiting the highway. I've taken it to 2 mechanics and a transmission specialist since then(covering all my bases). Its been inspected for bad spark plugs, bad 7 eleven gas, etc. Needless to say, this day, I had to pull on the side of the road to call a tow truck. Thankfully though, I called Elite Automative, per recommendation from my sister. Can I say, "Impeccable service"! From the initial customer service where all the prices were laid out to the follow-up diagnostic call before undergoing any repairs on my vehicle; From the diagnosis accuracy after the inspection(fuel pump) to the manual labor done on their off day. One of the most important things for me with any business is customer service and integrity. I now drive my car with peace of mind knowing, if anything should happen in the future, I've found a place that offers both.

Needed the fuel filter and filter housing replaced on my truck. They got me in right away, got the…read moreneeded parts and had me back up and running in a couple of hours. We are from Northern California and are on an extended RV trip. This is a family owned business and the owners are fantastic people.

I found this shop on google and gave them a shot. A good mechanic is hard to find but i lucked out…read morefinding this shop. Customer service is better than any major car repair chain. The owner is very polite and responsive! what really sold me is the value. I took my truck in for an oil change and brakes as well as new spark plugs and a transmission flush, and he had it done very quick and the price i paid was by far less than any other quote i had received. Now all of my family and friends go to him and we haven't had a problem since!!

Dishonest and unprofessional dealership. Would not recommend pitcher a car from them and do NOT get…read morethe warranty. It is a SCAM! 7 trips (not an exaggeration) to the service department and they somehow still can't figure out how to repair the AC correctly. Convenient though that they charge a $100+ fee every time I come in to get it looked at even with having a warranty. 3 months into the process and AC is still not working correctly. They must know the warranty is about to expire. Why drive to El Reno to this awful company when there are lots of better options in the city? They don't care about their customers.

Got a car here JR Lonelodge helped us out! Gave us a fair price and reliable service.read more

Expert? Judge for yourself: We are all human, and humans…read moremake mistakes. I feel like the best way to judge a business is how it handles it when it does make a mistake. I brought my car in for an oil change. The day after I got it back, there was oil all over the driveway. They cheerfully towed the car in, and fixed the loose filter, providing me a ride home and sending a Lyft to get me when the car was ready. For my trouble, they gave me a free oil change in the future. Next day, same thing: oil on the driveway again. Somewhat less cheerfully, they asked me to bring the car in. This time, they had crushed the washer on the drain plug. I got a ride that time, too, but one way only, and they didn't throw in a third oil change. These guys may not get it right the first time, but they will keep trying until they do, sorta. I will give them that.

They work on ALL cars! I took my Lexus to the dealership and tried to charge me over $3K. I brought…read moreit to them and it was only $800! Nice and friendly and great location!!

Extremely rude to my teenage daughter when she brought her vehicle in to be repaired. Would not…read morework with her at all and then treated her disrespectful when she found another autoshop willing to work with her for payment. Any business that treats a teenage girl like crap when she's just trying to get her vehicle fixed on a fixed income that is also paying for college will never get my business!!! Ridiculous!

The service was very prompt and reasonably priced. I liked it better than going to the dealership.read more