I am absolutely blown away at the decline of service at this doctor's office!!! Not only have they rescheduled my appointment several times they will call you 10 minutes before your scheduled appointment you made 2 months before to cancel or reschedule for another two months out!! Decide to keep my appointment and see another doctor to only sit in the room for 35 minutes and the doctor isn't even in the office!! Front office is incompetent and can't even mail out an order without having to call them a number of times to get it in the mail! And this entire time the order can be filed electronically! SMH!! Front office lacks empathy and compassion. When I expressed my concerns all I got was an eye roll and "I am sorry"...really? This is MY HEALTH!! Do NOT ...I repeat do NOT come here! Saddens me to think I had such a high perspective of this office to only watch it decline in the past year. read more

Have to agree staff dropped ball on several items including submitting paper work for After talking to the office personal 2-3 times in as many weeks they continue to be rude and unprofessional in every sense of the word laughing and joking about the people that come in here and are suffering. Do they care no do they show any kind of empathy no More worried about who's dating who and unrelated office gossip than doing their jobs read more

If you want quality care, compassionate doctors who truly care for your well being and doctors who REALLY LISTENS, then this is where you want to go to. Doctor Paul Moya and Dr. Thai's brand of care to their patients are exceptional. They won't rush you and they would ask questions to better understand your symptoms. Pre-pandemic, they have been great, during pandemic they are awesome! We would have virtual consultations and naturally I was so scared of this virus. Having Dr. Moya as my doctor lessened that fear tremendously, as I know that he's got my best interest in mind. My spouse and I are truly grateful that we are under Dr. Moya and Dr. Thai's care, as we wouldn't have it any other way. read more

This is one of the best primary care physicians office I've been to! I've had the privilege to see both Dr. Thai and Dr. Moya, and they have been very helpful, caring, and they truly put the patient first. Their nurses are also very sweet and the staff are kind and efficient. I once had to see the doctor and they were able to give me a same day appointment. However make sure to schedule your physical in advance. Labs can be done same day and it's just downstairs in the same building. Parking lot tends to get full so come early to find parking. Highly recommend this place! read more

I have had many problems with insurance in the past, I kept losing my Medi-Cal twice a year because I would get a 2nd job. Every time I got approved for insurance again - they would assign me to the worst doctors. I finally did my research and thought that I would give Dr. Thai a chance. I was assigned to a different doctor in Covina but called my insurance (LA Care) to switch. I'm so thankful I did because she is honestly the most caring doctor I have ever had. It will take about two weeks to get an appointment for this office since they are busy. There are two doctors - Dr. Moya and Dr. Thai. I believe that you can ask for the other doctor if your doctor is unavailable for a certain date, depending on the reason of your visit. I have had a case where I needed to see a doctor asap and the receptionist has offered me an appointment the same day with the other doctor. It all just depends on how serious your illness is. I love this office because they accommodate to your needs. Their staff has been extremely professional with me and I have never waited no longer than 20 minutes to be called in when I would have an appointment. Dr. Thai is hands down the best doctor in the area. She remembers her patients and your previous visits. She never forgets to check up on your health and how your medications are doing. She does not rush you in any way and will always answer your health questions. She is very knowledgable in her field. Dr. Thai accepts Medi-Cal for those who have low-cost insurance and are looking for a doctor that you can normally find only with expensive insurances. She is part of the Citrus Valley Health Partners medical group. Her office is very convenient because if you need blood work done she will send you to Lab Corp which is one floor below her office. There is also a dermatology office that accepts Medi-Cal in the same building. I recommend that you have her as your primary care physician. She will always make you feel safe, welcomed, and I can guarantee that she will always do everything she can to help. read more

I have seen dr thia for over 2 years, just last Thursday I was dealing with the person who is in charge of doing the referrals and before the call ended I cancelled my appointment because I was going to be out of town, I come back in town and I call to schedule my appointment they are now telling me my appointment never got cancelled I got some kind of confirmation email or text( I didn't receive because I was in Mexico with my roaming off) and now I can't be seen because I have to pay the fee of not showing up. How is this my fault idk, but her new staff is ridiculous, including the doctor because apparently she made sure to tell them I had to pay before being seen, mind you it's my first cancellation ever, that they claimed did not get cancelled lol, if it's not my fault why should I pay for something some distracted didn't do. read more

Great doctor. Horrid staff. They're way overbooked more often than not. If you do end up going here, throw your informed consent out the window. If you don't follow every remedy given to you by the doctor, you'll end up being dropped. read more

Happy I'm a patient of theirs. Never had a more pleasant experience at a doctor's office. I went here for an initial check up and also for issues I've had with some persistent coughing I've had for a couple of months (been very stubborn about seeing doctors). After I my check up and was prescribed my meds, I happily went along my way. I didn't expect a follow up call a week or so afterwards checking on me. I've never had that experience before so here I am writing this review. Always in the past I've been the one to setup a follow up appointment, go to said appointment then arrive on time for that appointment but only to wait an additional 30 or so minutes while I see everyone else in the waiting room being attended to before me. Not here.. My appointment was met pretty much on time as I know they were busy but I didn't have to wait long but that is not why I'm writing this review. It's the fact that Dr. Thai actually called me to check if I was doing well! Now that's something to write about! read more

Honestly i love the doctor here but there staff sucks thet are very rude and... Ive been waiting going on 3 days for them to get back to me about a prescription refill. And still waiting after my pharmacy has sent multiple request... And when i call and ask for it they tell me they Will do it and nope...still waiting. Ridiculous. Learn to be more professional read more

Worst staff. I made an apt for the following month. I waited on hold for the longest time. Just to make that apt. Then a few days get a call from the office saying they have to cancel my apt because the doctor won't be in that day. I already requested the time off for work and I don't see how I should have been able to make an apt if the doctor wasn't going to be in. Ice been through this before and was hoping it wouldn't happen again but they need to get their stuff straight so they can be mess of an inconvenience considering that people take time off of work just to come in read more

I can not say enough great things about this office! I have been calling other doctor offices in the area trying to find one to choose as my primary. Not only does front office have pleasant people but back office is just as great! I saw Dr. Khanh M. Thai, she was amazing! Took her time with me and explained everything I asked her. The office was very clean and organized. I'm so happy I was able to find a great office! Oh and I was able to get an appointment within a week, this is fabulous. read more

I have lived in several states and in California for a number of years. So, I have had my fair share of primary care physicians. Drs. Moya and Thai are simply the best! They're a husband and wife team who are the heart of United Family Physicians. Both specialize in family medicine and both were born in the San Gabriel Valley. It's nice to see two doctors come back to their community to establish such a fine practice serving the locals as well as those who may travel some distance to see them. I find the office and medical staff to be friendly and professional as well. It's easy to get an appointment and the wait time, if there is any, is reasonable. If by chance you end up waiting longer than usual, it is because both doctors are no doubt devoting a little extra time to the patients they're seeing. I have on more than one occasion had Dr. Moya extend his time with me in order to answer my questions and address concerns regarding my medical issues. More than anything, I feel these doctors LISTEN and are partnered with me to improve my health and well-being. Finally, doctors that get it! Truly, if you're looking for great doctors, United Family Physicians have them. read more

Although I never like going to any doctors in general, Dr. Thai makes my annual visit much more pleasant. Dr. Thai takes her time to listen, diagnose, and address my health concerns thoroughly in a caring and professional manners. She is competent, gentle, compassionate, and approachable. I told her about my backache and to my surprise, she even went out of her way and mailed me the pamphlet on how to alleviate my back pain/ache. I truly appreciate her kind gesture and extra effort to care for my well-being as her patient. read more

Dr K. Thai is the best! Very attentive not in a hurry to get to the next patient also very thorough. My compliments to the front office the young man in the reception desk is friendly and courteous which is unheard of these days at most other doctors office. He went out of his way to get me in within a day! The office is older but very clean n orderly. I highly recommend Dr Thai and give her 5 star Rating for her bedside manner! read more

I went here for the first time today and was turned away because the doctor was triple booked. I did not have an appointment. I walked in because I had an injury. When I asked if there was anyone else that could see me, I was told, "No, she is the only doctor and we don't have any nurses here." Even though I was a patient there, their solution was to give me urgent care information. The waiting room was empty. And in the 15 minutes that I was there, no patients entered. Both office staff people showed zero compassion. The woman that spoke to the doctor (she called her right in front of me) minimized my medical situation and reminded her that she was double booked. But then she told me that she was triple booked. I am very disappointed with today's visit and will be choosing a new doctor today. On top of minimizing my situation, they handled my insurance information in a very unprofessional way. They treated me like I was infringing on their time and gave them unwanted information to process. read more

Victoria P. In my 56 yrs I have REALLY disliked going to doctors. Dr. Thai has changed that completely for me. She is terrific!!! She is patient, listens well and explains her treatment very throughly. She will order all necessary tests to make sure she has all the information necessary to determine what is ailing her patients. You do not find doctors like her out there--- she is truly very special and makes you feel that way too! read more

Changed Insurance and Drs, Visit Dr Thai 4 weeks ago n my 1st visit was great went 2 my followup today n I must say she is one of the best Dr's ever. I'm so blessed with this office n Her care. read more

I am writing about Dr. Bao K Thai and her staff. I haven't been this happy about a doctor visit in a long time. They are in an older building and the elevator is kinda creaky but their office is really clean and nice. The front staff were very nice and the wait was not too bad. Now the last few doctors I've had were kind of lacking in the "bed-side" manner. Dr. Thai has this very calming and kind-hearted way about her, just what you want from a doctor. She actually takes the time to listen to all your concerns. (Past experience with some doctors were a dismissive attitude or seemed preoccupied). I have high blood pressure due to genetics and stress so she went through my medical history very carefully and thoroughly and really showed genuine care. I wish there were more doctors out there like her, and I'm really glad I found her! read more

Doctor Khanh M. Thai, D.O is a nice lady but she seems very rushed & confused. I read my report better then her! She was reading it wrong & then she says "Yeah, that's right"! holly molly are you serious! Her receptionist are rude & never answer your questions. The waiting time is awful. Do not bother coming in early because they wont see you! Booking an appt. good luck in about 2 weeks even then you will feel like the doctor did nothing!! GO SOME WHERE ELSE!! read more

Update 1/19/16: I wanted to update my review because I wasn't aware that Dr. Thai actually listened to some of my concerns and she really did put in a request for a referral to an ophthalmologist which I received just last week, so 4 weeks after my visit. I was so happy to receive the referral because my eyes have really been bothering me, but then I went to call the Ophthalmology office to make an appointment and the receptionist said that they only deal with specific patients with problems towards the back part of their eyes, since I am having problems with dryness and vision, I would have to go back to my primary physician to request another referral for a different Ophthalmology specialist. Sigh I'm just beyond disappointed at this point. Original review 12/15/16: I went here for a general checkup since I have been moving around a lot and I havent visited the doctors in almost 6 years. I chose Dr. Thai through my insurance's referral. The office is quite small, they have one front desk and one MA, both were quite nice and welcoming. I came in with the intention of addressing some of the things that has been bothering me over the past several years, and maybe it was my fault for listing too many things at once, but Dr. Thai didn't seem pleased. I told her numerous times that I havent been to the doctors in 6 years and I was hoping that she would understand, but I felt that she stopped listening to me after a while. The reason I don't go to the doctors often is because I really don't have the time and I was really searching my brain for everything that was wrong so that I can take care of everything at once. Anyways the thing that offended me most is while I tried telling Dr. Thai about one last thing that has been bothering me, she said 'let's take care of one problem at a time, we'll talk more during your next visit. I don't have time for this right now, I have other patients to see.' I feel like she could have addressed my concern in so many other ways, but unfortunately she didn't. I was pretty bummed leaving the office. I can tell that she is a nice person and I might have just caught her on a bad day, but honestly I have never had an experience like this with a primary care physician before. I have been blessed with wonderful primary care physicians in the past and I might have come into this office with too high of expectations, but I will not be coming back. I hope that my comment will help the office improve, because no patients should leave their doctor's office feeling as terrible as I did. read more

Called in to make an appt bcuz this is my primary care physician's office. Being that I'm a 22yr old girl, the receptionist offered to schedule me with the woman Doctor & said she'd call back to let me know if I could be seen this week. I received no call back, so I called again. When I called back the office was rude & hasty. They reiterated that THEY were going to call me. But they hadn't, not even with a courtesy call to say "hi, we can't see u this week, but let's schedule u for next week". The receptionist was telling me the doctors recommendations via phone which I was unhappy with because I was scheduling an appt for a serious health matter and I would have much appreciated to hear this from the doctor during our appt. Not from the help via phone. The end result was they were still going to call me back. The next day I call in because I still got no courtesy call back, I let the office know that if the dr was busy this week, I'd be great with scheduling something next week. The woman on the phone remembered me from the day before and had the doctor speak with me directly. Dr. Thai got on the phone and was also rude. She was very hasty, kept telling me she was soooo busy and didn't have time to see me. She kept telling me to visit another health office. I reminded her that this office is where my PCP is and I wanted to come here. She questioned my insurance, asked if I had this insurance last month. I've had this insurance all my life.... Ofcourse little things change, but she treated me like poor and incompetent person. She said if I wanted I could go back to my original primary doctor. My primary doctor has always been with this office I've just been healthy so haven't had a need to come in. After having to jump thru hoops explaining to this doctor that I still wanted to come in, she told me "okay, I'm just sooooo busy. But I think I can get u in at blank time/day. But again I'm just very busy." Dr. Thai, you're a doctor!! No shit you are busy. I'm a patient/customer, please do not complain about your schedule. As a patient, I don't care about your schedule! All I care about is the time you DO HAVE. That was all I needed to know and your office made this such a hassle. I'm very unhappy with your lack of service, kindness, and understanding. You need better receptionists! Ones with not rude or biased attitudes. This office has failed totally. I don't recommend anyone here. Especially not young girls who have to take care of their health needs on their own. They will treat you like you're worthless business. read more