This company is very unaccountable and lacks business ethics. I had the same issue trying to get in touch for scheduling/receiving info from them as every other review listed. I assume they're still in business simply because they partner with a warranty company where people have no other choice but to use their business. Ill try to make this quick. The tenant noticed the heater wasn't working, so on 10/23 I placed a service request. They scheduled for 10/28, but did not perform any work that day. The tenant said they told them they would call me for info so we could reschedule, but I never received a call. I called/lvm several times for the next few days and no response. I then called the warranty company for help. They were finally able to give me the information on 11/2 8-12pm: there were too many plants surrounding the unit and they requested it be cleaned up prior to rescheduling. (I was unaware if this, so a very understandable request). I quickly addressed the issue and the area was cleaned up next day 11/3. I called/lvm several times again throughout that week, but once again crickets. I called the warranty company for assistance. They recommended I keep calling them to check in, so I did just that. On 11/11 I finally received a text requesting to schedule an appt for 11/19 8-12pm. I scheduled with the tenant who confirmed they would be home all day (sick child at home, unfortunately). I received a text later stating no one answered the door. Tenants said no one came to the door. Door cam does not show activity, nor does it show anyone rang the doorbell. I asked if they had the right house and they assured yes. Why did he not ring the doorbell? IDK but whatever happened somehow no one was alerted until after they left. I was admittedly unhappy because at this point were getting close to a month, the tenant had a sick child so understandably you want to prioritize heat in the house, but with such lack of direct contact with the company for follow up it felt like everyone was playing games. I asked about rescheduling but they didnt have anything for 2 weeks, which is insane considering my diligence for the past month to get this handled. They offered 12/2. I said yes but they bever responded to confirm a time or an official appt to be scheduled. They had the tenant info so It was assumed they were working with them directly (they told me they would). Seems that was not the case. Today I received a text from them that due to too many no shows they were dropping me because someone else could ahve taken that spot.... I spoke with the tenant and confirmed they never spoke with the company. They saw someone arrive but not get out of the car. And then when they attempted to go outside to speak with them they drove off. Again, no door cam activity, so Idk whats going on. At this point they had both our numbers and were aware of the doorbell. I asked several times who they confirmed the timeframe of the appt with (because it was clear in our text convo it was not given to me- I was left hanging with no response), and they continued to ignore the question and recommend I call the warranty company to assign a new company. IDK what happened each time they arrived but the lack of accountability is unreal. And with only 11 reviews on Yelp and every single one sharing a similar (1 star status) issue its very obvious they lack business ethics and workmanship. I understand its a busy time of year but work with your customers not against them. And have someone to at least answer or call back when they lvm. All you have to do is communicate. read more

American Home Warranty assigned me to them when my AC broke. They never called, never answered their phones, and ignored my voicemails. Two full days went by in 97° heat with my elderly dad in the house. On day three, even my warranty company couldn't get them to pick up the phone. I had to argue for nearly an hour before finally being reassigned. Don't waste days like I did--you have the right to demand another company immediately. Just look at their reviews: 1-star after 1-star for the same reasons--ignoring customers and taking weeks to get even the most basic parts. They shouldn't even be in business. Learn from our experiences with United Heating and Air and call your warranty company the second you are assigned to them and demand to be assigned to someone else. You have the right and then maybe UH&A will stop treating people this way. read more

I had the same problem with this company as with these other reviews. They were sent out from my Home Warranty Company First American. The technician that showed up Brad is incompetent and he does not know AC systems. He tried to tell me there is no return on my system and he would have to get an authorization to install one at an additional charge. He basically lied to me on a further text telling me he had authorization to complete the repair and he never did have authorization from First American. Furthermore he never answered a text after this. Come to find out I already have a return which I already suspected from other AC technicians that came out. read more

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Immediately knew it wasn't gonna work out when he hopped out of his truck, I said hello and he said you need a hvac tune up? He found a leak and seemed to be done with it. Only like quick n easy jobs? Communication wasn't great, and while the home warranty place is hard to get in touch with, at least as a customer, the new company our warranty company replaced him with came out the next day, ordered parts thru the warranty company that same day. This guy couldn't get it done in a week before no responses to me or warranty people... Also, when the new guy came to troubleshoot, he found this guy had left the compressor access panel off. I'm no electrician, but I'm guessing a wet dog nose or child's hand, things wouldn't end well. Def look elsewhere. I suggest A-1 A/C & Heating out of Morristown. Actually friendly, prompt and get the job done. read more

my home warranty company selected this company to service/diagnose my havac. They never called to set up appointment and I have waited since may 24th, 2023. United Heating and Air assured first American they would show up today, June 5th to service my Hvac and never showed up! For some reason First American Home Warranty kept insisting on using united heating and air. I would not recommend them because of their lack of service and they lied!! read more

Do not trust this company! Brad is responsive as long as he hasn't been paid. He installed a new unit in my house and it hasn't worked correctly since then. I messaged him the same day to let him know it wasn't working. He said he would stop by the next day. He did not come and I texted and called him. I stopped payment on the second check for the work the next day. Amazingly enough, I heard from him the next business day. He came out an looked at it. He had an idea what the problem was but wanted to try something else first and if it didn't work he would come back the same day. I gave him another check, which he promptly went to the back and cashed. Pretty much as soon as he left it stopped working. I texted him again and he said he would call me, which he didn't. He messaged later that evening and said he was reaching out to the manufacturer to see if they could help. I have texted, called, and emailed him and had no response. I tried to get another company to come to look at it and they won't touch it because it hasn't been installed for a year. Now I'm heading into cold weather with no furnace and no one wants to touch it. read more

Brad and his company doesn't deserve one star. In fact, I would give them minus ratings. We've been waiting several weeks to get our air compressor installed. Brad didn't respond to our phone calls or First American's phone calls and emails. That is a very unethical way of doing business. After checking our heat pump, he said we only needed an air compressor, but when we called the next day, he added several more things to fix. One can only conclude, he's ripping off First American Home Warranty and the customers. First American gave him a chance to do the right thing before they contacted J and J Heat and Air in Dandridge. Those guys are great!! They had to go to Brad's trailer to get our air compressor....not his business. Brad has had it a few weeks. He was still in bed when they arrived. It took J and J one day after First American contacted them. J and J repaired it this morning. They deserve their 5 Star rating. read more

The fact that this is the first review should be telling enough. Don't waste your time with this company. They performed improper service and it took them a month to actually get back to me to fix the problem. Pretty sure the damage has already been done to my system. Better off going with someone who actually competent and knows what they are doing. read more

This company, their techs, and "management" are the most incompetent people I have ever experienced. They are unprofessional, and look to scam their customers. They will make up a service and up sell the home warranty company and never show up to do work when expected. Their idea of professionalism is to text their customer for the first contact saying " hey I can be at your place in 30 minutes". Complete idiots and scammers that need to have their licenses revoked. Working on having them removed as an authorized contractor from several home warranty companies. Stay away from this company. their 1 star review from myself and others is by far a generous rating. Have fun with filing bankruptcy after the business is dissolved. read more

This company was booked by warranty company on Sunday afternoon to have them come and replace a broken thermostat - screen was blank, air or heat wouldn't come on. Tim at their "dispatch service - Burlington Logistics" called at 5:10 on Monday to say they would be here at earliest appointment, Thursday at 9 am. At 11 a.m. Thurs, I started calling them many times at the dispatch number but of course he wouldn't answer. Called the 865.279-1400 listed as their contact number on the warranty ticket, also no answer. Left voicemail, no return call. Of course Friday was New Year's Eve so no one is going to call or come out then, and now it' Monday, no return calls, no one rescheduled the missed appointment or apologized for this making me waste a day from work and not showing up. We have no heat with 30 degree temps and snow and it's been 7 days since their first contact. I would give them negative stars if possible. Don't waste your time, call a professional that values customers. read more

I have been dealing with this company for over two months and it's thru my home warranty. Twice they didn't show up to pick up the new unit so it was sent back. I took four days off work to get it installed and they didn't show up. Also they won't call or text you back. This company is a joke read more

Worst company I have ever dealt with! They don't even deserve 1 star. I don't care how desperate you are, do not use this company! I went through a home warranty company otherwise I wouldn't have. They came out almost 3 months ago, looked at my heart pump and ordered a part they said we needed (although pretty sure that's not what's wrong with it) and was supposed to come back and fix it when the part came in that was April 4th it is now June 22nd and I'm still dealing with trying to get them to come out. Its summer and I haven't had a/c since the end of March! I gave them some time because of getting the parts in because of covid but the part has been in for over a month and nobody will pick it up. To make matters worse, they won't answer the phone or respond to the messages left from me or the home warranty place and between the 2 of us I know 10 messages or more have been left. read more

Actually No stars from me. Is there a negative 5 star rating? Because that's what they deserve. They were assigned to fix our HVAC by the same warranty company, First American. "Brad" showed up for the first appointment, late, after I called to make sure he was still coming, said he knew the problem and would order the part and be back Friday. Crickets since then!! No response to calls, vm or texts, and I've had to fight with the warranty company to get it reassigned. He wouldn't respond to us at all but kept telling them he would definitely be out in the next day, but of course never showed. OH, also told them they had to order a part so they went "out of town for a few days"!!!!!!! But they had told the last rep that called them that they already had the part! Save yourself a lot of time and headache and don't even consider this company. Instead, call Donnie and Lori at A1 Air Conditioning and Heating, (423) 581-8669. Some of the nicest people you'll meet and Donnie was able to fix the problem the same day! No need to "order a part" it was a basic part and he carried several on his truck. read more